Attachment 5 Customer Satisfaction Survey.pdf
PDF 172 KB Posted
- Attached to
- Janitorial Services at multiple FAA Facilities: NY ARTCC in Ronkonkoma, NY and MMU ATCT in Morristown NJ
- Solicitation number
- 697DCK-23-R-00007
About this file
This solicitation seeks janitorial services at two Federal Aviation Administration facilities. The contractor must provide all personnel, equipment, supplies and other items necessary to perform janitorial services at the New York Air Route Traffic Control Center in Ronkonkoma, New York and the Morristown Air Traffic Control Tower in Morristown, New Jersey in accordance with the FAA statements of work and Department of Labor wage determinations. The firm, fixed price contract has a base period of July 1, 2023 through June 30, 2024 and includes four one-year option periods. Questions regarding the solicitation are due by March 2, 2023 and proposals are due by the date and time specified in the solicitation. The solicitation is set aside for total small business and provides site visit information.
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Other files
| File | Type | Posted |
|---|---|---|
| 697DCK-23-R-00007 Amendment 0003 signed by FAA on 20 MAR 23.pdf | ||
| Light Fixtures 2-28-2023.xlsx | XLSX spreadsheet | |
| NYARTCC SITE PLAN.pdf | ||
| 697DCK-23-R-00007 0002.pdf | ||
| 697DCK-23-R-00007_Amd_0001.pdf | ||
| MMU-D-ATCT-E403.pdf | ||
| MMU-D-ATCT-E402.pdf | ||
| MMU-D-ATCT-E401.pdf | ||
| Furniture floor plan.pdf | ||
| Attachment 2 WD 2015-4211 (MMU).pdf | ||
| Attachment 1 WD 2015-4157 (ZNY).pdf | ||
| Attachment 3 MMU SOW.pdf | ||
| Attachment 4 NY ARTCC SOW.pdf | ||
| 697DCK-23-R-00007.pdf |
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Text version
Customer Satisfaction Survey Solicitation # 697DCK-23-R-00007
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address: Melinda.Davis@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA
Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Name of Company Submitting Proposal____________________________________________
2. Name of Company Providing Survey_______________________________________________
3. Past Performance Contract# referenced for this Survey:______________________________
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________
Customer Satisfaction Survey Solicitation # 697DCK-23-R-00007
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address: Melinda.Davis@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA
Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
File details come from the government source that posted it. Updated .