Attachment 3 - Statement of Work.pdf
PDF 114 KB Posted
- Attached to
- Peach Springs Health Center - Propane Services
- Solicitation number
- IHS1526687
About this file
This document is a Performance Work Statement (PWS) and Quality Assurance Surveillance Plan (QASP) for propane service delivery to Peach Springs Health Center in Peach Springs, Arizona.
The PWS establishes a five-year service contract running from July 18, 2026, through July 17, 2031. The contractor must ensure continuous and reliable propane supply to three locations: the Main Clinic (943 Hualapai Way, Account 46074237), Government Quarters 1 (940 Hualapai Way, Account 46074186), and Government Quarters 2 (938 Hualapai Way, Account 46074186). The critical performance standard is zero instances of service interruption or stock-outs at any facility due to contractor action or inaction. The contractor retains full responsibility for logistics, inventory management, delivery scheduling, and routing to meet this standard, with the government exercising outcome-based oversight rather than dictating operational methods.
The QASP sample specifies how the Peach Springs Health Center IHS will monitor contractor compliance with an Acceptable Quality Level (AQL) of 100% compliance with zero deviations. Surveillance methods include monthly visual tank level checks at all three locations, recording customer complaints regarding service loss, and periodic account verification through delivery slip reviews and energy audits conducted by the Contracting Officer Representative or Facility Manager. Any failure to meet the AQL will be documented in a Performance Assessment Report provided to the contractor for corrective action, with performance deficiencies potentially resulting in contract deductions or further remedial actions as specified in contract terms and conditions.
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Other files
| File | Type | Posted |
|---|---|---|
| Attachment 4 - Price Schedule_revised_v2.xlsx | XLSX spreadsheet | |
| Attachment 2 - Solicitation Clauses and Provisions_revised.pdf | ||
| QnA_updated06122026.docx | DOCX document | |
| QnA.docx | DOCX document | |
| Attachment 4 - Price Schedule_revised.xlsx | XLSX spreadsheet | |
| Attachment 1 - Synopsis.pdf | ||
| Attachment 5 - Wage Determination.pdf | ||
| Attachment 2 - Solicitation Clauses and Provisions.pdf | ||
| Attachment 4 - Price Schedule.xlsx | XLSX spreadsheet | |
| Attachment 6 - 2026 Hospital - Phoenix Area Indian Health Service.pdf |
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Text version
Performance Work Statement Propane Service
Peach Springs Health Center, Peach Springs, AZ 86434
1.0 Performance Objectives
The Contractor shall ensure the continuous and reliable supply of propane service to all designated locations for the entire period of performance, utilizing their best commercial practices to meet or exceed the performance standard listed in the Quality Assurance Surveillance Plan (QASP).
• Period of Performance: 7/18/2026 – 7/17/2031.
• Locations: Service is required for the following accounts:
Location Service Address Account Number
Main Clinic 943 Hualapai Way 46074237
Government Quarters 1 940 Hualapai Way 46074186
Government Quarters 2 938 Hualapai Way 46074186
2.0 Performance Standard
The critical performance standard for this objective is maintaining an uninterrupted supply of propane.
• Standard: Zero instances of service interruption or stock-outs (running empty) at any of the specified facilities during the period of performance due to contractor action or inaction.
3.0 Contractor Flexibility
The Contractor is responsible for all logistics, inventory management, delivery scheduling, and routing necessary to consistently meet the "zero interruptions" standard. The government will not dictate delivery schedules or methods, only the required outcome.
4.0 Government Monitoring
The Government (specifically the PSHC Facility Manager or COR) will monitor the Contractor's adherence to the performance standards through periodic account verification and energy audits as required by the QASP.
Quality Assurance Surveillance Plan (QASP) Sample
This QASP outlines how the Peach Springs Health Center I.H.S. will evaluate the Contractor's performance for ensuring a continuous propane supply to all designated locations, as defined in the
Performance Work Statement (PWS).
1.0 Performance Objective and Standard
Performance Objective PWS Paragraph
Performance Standard Acceptable Quality Level
(AQL)
Ensure continuous and reliable propane supply to all locations
1.0, 2.0 Zero instances of service interruption or stock-outs
100% compliance (zero deviations accepted)
2.0 Surveillance Methods
The Contracting Officer Representative (COR) or PSHC Facility Manager will perform the following surveillance to ensure compliance with the performance standard:
• Periodic Monitoring: The COR/Facility Manager will conduct monthly visual checks of tank levels at the Main Clinic, Government Quarters 1, and Government Quarters 2.
• Customer Feedback: The COR/Facility Manager will record any complaints from facility tenants or staff regarding loss of propane service.
• Account Verification/Audits: Periodic reviews of delivery slips and energy audits will confirm service continuity and billing accuracy.
3.0 Documentation and Reporting
Any failure to meet the AQL (i.e., a service interruption or stock-out) will be documented in a
Performance Assessment Report (PAR). This report will be provided to the Contractor for corrective action.
4.0 Incentives/Deductions
Performance below the AQL may result in contract deductions or further actions as outlined in the contract terms and conditions
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