Attachment 3 Price Workbook.xlsx

XLSX spreadsheet 125 KB Posted

Attached to
Postal Service Health Benefits System (PSHBS)
Solicitation number
24322623R0004
Issued by

About this file

This document contains a price workbook template for a federal solicitation seeking a contractor to develop a Postal Service Health Benefits System.

The solicitation seeks a contractor to develop a scalable IT system to support enrollment and eligibility for health benefits for US Postal Service employees, and potentially expand to additional federal employees in the future. The contractor will be responsible for developing the initial Postal Service Health Benefits System, as well as operating a customer support center. The price workbook template includes instructions for offerors to provide fully burdened labor rates for various categories over a six year period to support pricing the development of the system, customer support center operations, and a potential future expansion to additional federal employees. It also includes a task order for the initial two year development of a minimum viable product.

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Other files

File Type Posted
PSHBS Combined Solicitation 243226-23-R-0004_Amendment 4.pdf PDF
Attachment 1 Instructions to Offerors Evaluation Criteria Amendment 4.pdf PDF
PSHBS RFP Questions and Answers_Revised.xlsx XLSX spreadsheet
Attachment 7 Provisions and Clauses_Amendment 3.docx DOCX document
Attachment 3_PSHBS Price Workbook_Amendment 3.xlsx XLSX spreadsheet
Attachment 3 PSHBS Price Workbook_Amendment 2.xlsx XLSX spreadsheet
Attachment 5 Requirements Traceability Matrix_Amendment 2.xlsx XLSX spreadsheet
Attachment 2 PSHBS IDIQ SOW_Amendment 2.docx DOCX document
Attachment 4 PSHBS TO PWS_Amendment 2.docx DOCX document
Attachment 1 Instructions to Offerors Evaluation Criteria Amendment 2.docx DOCX document
Attachment 7 Provisions and Clauses_Amendment 2.docx DOCX document
PSHBS RFP Questions and Answers.xlsx XLSX spreadsheet
Attachment 11 Proposal_Checklist Template_Amendment 2.docx DOCX document
PSHBS Combined Solicitation 243226-23-R-0004_Amendment 2.pdf PDF
Attachment 1 Instructions to Offerors_Evaluation Criteria_Amendment 2.docx DOCX document
Attachment 1 Instructions to Offerors_Evaluation Criteria_Amendment 1.docx DOCX document
PSHBS Combined Solicitation 243226-23-R-0004_Amendment 1.pdf PDF
Attachment 6 PPQ Form.docx DOCX document
Attachment 1 Instructions to Offerors_Evaluation Criteria.docx DOCX document
Attachment 7 Provisions and Clauses.docx DOCX document
Attachment 12 Subcontracting Plan Template.docx DOCX document
Attachment 11 Proposal_Checklist Template.docx DOCX document
Attachment 4 Initial TO PWS.docx DOCX document
Attachment 2 PSHBS SOW.docx DOCX document
Attachment 8 RFP Question Response Form.xlsx XLSX spreadsheet
Attachment 13 OPM Cyber Language IT Acquisitions.docx DOCX document
Attachment 9 SF 1449.pdf PDF
Attachment 5 Requirements Traceability Matrix.xlsx XLSX spreadsheet
Attachment 10 Amendment Acknowledgement.docx DOCX document
PSHBS Combined Solicitation 243226-23-R-0004.pdf PDF
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Instructions

Instructions for Completing Attachment Number 03 -- Price WorkbookAttachment 3
Tab 0
Requirements:Postal Service Health Benefits System (PSHBS); Postal Service Health Benefits System Customer Support Center (CSC); and Federal Employee Health Benefit (FEHB) Scalability
Solicitation Number24322623R0004
Enter Company Name below; Company Name will auto populate in all other tabs.

Company Name

There are four (4) sets of pricing tabs to be completed:

1. Postal Service Health Benefits System (PSHBS):2. Postal Service Health Benefits Customer Support Center (CSC):
Price Workbook Tab #s 2-10Price Workbook Tab #s 11-18
Labor Categories -- PHBSLabor Categories -- CSC
Base Year -- PHBS *Base Year -- CSC *
Year 1 -- PHBSYear 1 -- CSC
Year 2 -- PHBSYear 2 -- CSC
Year 3 -- PHBSYear 3 -- CSC
Year 4 -- PHBSYear 4 -- CSC
Year 5 -- PHBSYear 5 -- CSC
Year 6 -- PHBSYear 6 -- CSC
3. FEHB Scalability4. Task Order 1 -- Minimum Viable Product
Price Workbook Tabs # 19-20Price Workbook Tab #3

* For this effort, "Base Year" is defined as the first 12-month period after award. Year 1 would be the ensuing 12-month period, and so on.

Instructions for Completing Pricing Tabs for PSHBS and CSC:
* Input values into the highlighted cells only. All Subtotals will auto calculate at the tab level and Annual Totals will auto calculate in the Grand Total tab.
* Begin by completing the "Labor Categories" tabs with fully-burdened labor rates for each labor category, for the Base Year and Years 1-6. The rates will carry over to the other tabs.
* The fully-burdened labor rates will be considered binding and are to be used when pricing each remaining PSHBS and CSC tab, as well as future task orders.
* Labor categories are listed in Column A and the Project Role(s) / Description(s) are listed in Column B. Column C is for you to fill in if any of your Labor Category titles are different than the
Government-provided Labor Category Titles in Column A.
* If you wish to propose additional labor categories, whether to price the immediate requirements, or for use on future task orders, complete the fields labeled "Additional Labor Categories Proposed by
Offeror" and "Project Role / Description." Your values will carry over to the other tabs.
* The Government anticipates that there may be a need for Time and Materials (T&M) for this contract. For evaluation purposes, a 10.00% T&M factor will be applied to the total price for each year.
Instructions for Completing the Pricing Tabs for FEHB Scalability:
* This tab is for the eventual inclusion of Non-Postal Federal employees to be included in the Customer Support Center. For evaluation purposes, please use Year 4 fully-burdened labor rates, as the exact
timing of this implementation is to be determined. Note: Use of Year 4 labor rates for evaluation purposes does not commit the Government to implementing this requirement in Year 4.
* Fill in the Labor Category tab for FEHB Scalability to include fully-burdened, binding, labor rates.
* Follow the same instructions above in the event you wish to propose additional labor categories, and/or have different Labor Category Titles than those used by the Government.
Instructions for Completing the Pricing Tab for Task Order 1 -- Minimum Viable Product (MVP) for the Postal Service Health Benefits System:
* This tab is for Task Order 1, which is the initial 24-month period to arrive at the Minimum Viable Product of providing a Postal Service Health Benefits System.
* The prices and number of FTEs in this tab should reflect the same prices proposed for Base Year -- PSHBS and Year 1 -- PSHBS when combined.
* For the labor rates, use a blended labor rate reflecting the labor rates used in Base Year -- PSHBS and Year 1 -- PSHBS.
* The Government recognizes that due to rounding of the blended labor rates, the total price for Task Order 1 may not exactly equal the combined prices of Base Year -- PSHBS and Year 1 -- PSHBS, but
they should be close.
Instructions for Submitting Price Workbook:
When Submitting Your Proposal, Please Save Your Price Workbook Using the Following Naming Convention: "Attach 3_24322623R0004_Price Workbook_COMPANYNAME"

GRAND TOTAL

Company NameAttachment 3
Tab 1
Postal Service Health Benefits System (PSHBS); Postal Service Health Benefits System Customer Support Center (CSC); and Federal Employee Health Benefit (FEHB) Scalability
24322623R0004
GRAND TOTAL
All Values in this Tab Auto-Calculate
Postal Service Health Benefits SystemLaborTime and
MaterialsTOTALPostal Health Benefits
Customer Support CenterLaborTime and
MaterialsTOTAL
Base Year$0.00$0.00$0.00Base Year$0.00$0.00$0.00
Year 1$0.00$0.00$0.00Year 1$0.00$0.00$0.00
Year 2$0.00$0.00$0.00Year 2$0.00$0.00$0.00
Year 3$0.00$0.00$0.00Year 3$0.00$0.00$0.00
Year 4$0.00$0.00$0.00Year 4$0.00$0.00$0.00
Year 5$0.00$0.00$0.00Year 5$0.00$0.00$0.00
Year 6$0.00$0.00$0.00Year 6$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00
FEHB ScalabilityLaborTime and
MaterialsTOTALTask Order 1 -- MVP
Base Year and Year 1LaborTime and
MaterialsTOTAL
$0.00$0.00$0.00$0.00$0.00$0.00

TOTAL EVALUATED PRICES

TOTAL EVALUATED PRICE -- IDIQTOTAL EVALUATED PRICE -- TASK ORDER 1
REQUIREMENTLABORTIME AND
MATERIALSTOTALREQUIREMENTLABORTIME AND
MATERIALSTOTAL
Postal Health Benefits System$0.00$0.00$0.00Task Order 1 -- MVP
Base Year and Year 1$0.00$0.00$0.00
Postal Health Benefits Customer Support Center$0.00$0.00$0.00
Postal Health Benefits System FEHB Scalability$0.00$0.00$0.00
TOTALS$0.00$0.00$0.00

Labor Categories -- PHBS

Company NameAttachment 3
Tab 2
Postal Service Health Benefits System
24322623R0004
Labor Categories -- These labor categories and rates apply to pricing the Postal Service Health Benefits System portion of this requirement. The labor categories and rates are binding and are to be used to price this requirement and on future task orders.
For evaluation purposes, the Government considers one full-time equivalent (FTE) to be 1,880 hours. Each tab will calculate a total number of hours by multiplying 1,880 by the number of FTEs proposed. FTEs shall be proposed to two (2) decimal places.
Labor rates shall be proposed to two (2) decimal places.
Labor CategoryProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)Base Year
Fully Burdened RateYear 1
Fully Burdened RateYear 2
Fully Burdened RateYear 3
Fully Burdened RateYear 4
Fully Burdened RateYear 5
Fully Burdened RateYear 6

Fully Burdened Rate

Program Manager (Senior)Engagement Lead / Senior Program Manager$0.00$0.00$0.00$0.00$0.00$0.00$0.00
IT Project Manager (Master)Lead Product Manager / Lead Scrum Master / Human Centered Design SME$0.00$0.00$0.00$0.00$0.00$0.00$0.00
IT Project Manager (Senior)Release Train Engineer / Benefits SME / Organizational Change Mgmt SME$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Development Operations Engineer (Master)Infrastructure Lead / Network Engineer / Cloud Architect$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Development Operations Engineer (Senior)Senior Performance Tester / Senior Configuration Developer$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Development Operations Engineer (Journeyman)Development Security Operations Engineer / Build Engineer / Performance Tester / Configuration Developer$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Software Engineer (Master)Developer Lead$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Software Engineer (Senior)Senior Developer$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Software Engineer (Journeyman)Developer$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Software Quality Assurance Engineer and Tester (Master)Test Lead / Senior Automation Tester$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Software Quality Assurance Engineer and Tester (Senior)Senior Tester / Automation Tester$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Software Quality Assurance Engineer and Tester (Journeyman)Tester$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Information Systems Security Officer (Master)Security Lead$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Information Security Engineer (Master)Security and Compliance SME$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Information Security Engineer (Senior)Security Tester Lead / Senior Security Engineer$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Information Security Engineer (Journeyman)Security Tester / Security Engineer$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Business Systems Analyst (Master)Functional (SME) / Scrum Master / Product Owner$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Business Systems Analyst (Senior)Senior Functional Analyst$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Business Systems Analyst (Journeyman)Functional Analyst$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Technical WriterTechnical Writer$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Customer Experience SpecialistCX Researcher / CX Designer / Content Strategist / Information Architect$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Additional Labor Categories Proposed by OfferorProject Role / DescriptionBase Year
Fully Burdened RateYear 1
Fully Burdened RateYear 2
Fully Burdened RateYear 3
Fully Burdened RateYear 4
Fully Burdened RateYear 5
Fully Burdened RateYear 6

Fully Burdened Rate

$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00

Task Order 1 MVP Base and Yr 1

Company NameTotal Price -- Task Order 1$0.00Attachment 3
Tab 3
Postal Service Health Benefits System
24322623R0004NOTE: THE PRICE FOR THIS TAB SHOULD EQUAL THE PRICES FOR "BASE YEAR -- PSHBS" + "YEAR 1 -- PSBHS" TABS
Task Order 1 -- Minimum Viable Product (MVP)
Labor CategoryProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)# of FTEs# of HoursBlended
Fully Burdened RatePrice
Program Manager (Senior)Engagement Lead / Senior Program Manager00.00- 0$0.00$0.00
IT Project Manager (Master)Lead Product Manager / Lead Scrum Master / Human Centered Design SME00.00- 0$0.00$0.00
IT Project Manager (Senior)Release Train Engineer / Benefits SME / Organizational Change Mgmt SME00.00- 0$0.00$0.00
Development Operations Engineer (Master)Infrastructure Lead / Network Engineer / Cloud Architect00.00- 0$0.00$0.00
Development Operations Engineer (Senior)Senior Performance Tester / Senior Configuration Developer00.00- 0$0.00$0.00
Development Operations Engineer (Journeyman)Development Security Operations Engineer / Build Engineer / Performance Tester / Configuration Developer00.00- 0$0.00$0.00
Software Engineer (Master)Developer Lead00.00- 0$0.00$0.00
Software Engineer (Senior)Senior Developer00.00- 0$0.00$0.00
Software Engineer (Journeyman)Developer00.00- 0$0.00$0.00
Software Quality Assurance Engineer and Tester (Master)Test Lead / Senior Automation Tester00.00- 0$0.00$0.00
Software Quality Assurance Engineer and Tester (Senior)Senior Tester / Automation Tester00.00- 0$0.00$0.00
Software Quality Assurance Engineer and Tester (Journeyman)Tester00.00- 0$0.00$0.00
Information Systems Security Officer (Master)Security Lead00.00- 0$0.00$0.00
Information Security Engineer (Master)Security and Compliance SME00.00- 0$0.00$0.00
Information Security Engineer (Senior)Security Tester Lead / Senior Security Engineer00.00- 0$0.00$0.00
Information Security Engineer (Journeyman)Security Tester / Security Engineer00.00- 0$0.00$0.00
Business Systems Analyst (Master)Functional (SME) / Scrum Master / Product Owner00.00- 0$0.00$0.00
Business Systems Analyst (Senior)Senior Functional Analyst00.00- 0$0.00$0.00
Business Systems Analyst (Journeyman)Functional Analyst00.00- 0$0.00$0.00
Technical WriterTechnical Writer00.00- 0$0.00$0.00
Customer Experience SpecialistCX Researcher / CX Designer / Content Strategist / Information Architect00.00- 0$0.00$0.00

Subtotal Solicitation Labor Categories 0.00 - 0 $0.00

Additional Labor Categories Proposed by OfferorProject Role / Description# of FTEs# of HoursBlended
Fully Burdened RatePrice
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
Subtotal Additional Labor Categories0.00- 0$0.00
Total Task Order 1 Labor0.00- 0$0.00
Time and Materials Factor (10%)$0.00
TOTAL ALL COSTS TASK ORDER 1$0.00

Base Year -- PSHBS

Company NameTotal Price -- Base Year$0.00Attachment 3
Tab 4
Postal Service Health Benefits System
24322623R0004
Base Year
Labor CategoryProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)# of FTEs# of HoursBase Year
Fully Burdened RateBase Year

Price

Program Manager (Senior)Engagement Lead / Senior Program Manager00.00- 0$0.00$0.00
IT Project Manager (Master)Lead Product Manager / Lead Scrum Master / Human Centered Design SME00.00- 0$0.00$0.00
IT Project Manager (Senior)Release Train Engineer / Benefits SME / Organizational Change Mgmt SME00.00- 0$0.00$0.00
Development Operations Engineer (Master)Infrastructure Lead / Network Engineer / Cloud Architect00.00- 0$0.00$0.00
Development Operations Engineer (Senior)Senior Performance Tester / Senior Configuration Developer00.00- 0$0.00$0.00
Development Operations Engineer (Journeyman)Development Security Operations Engineer / Build Engineer / Performance Tester / Configuration Developer00.00- 0$0.00$0.00
Software Engineer (Master)Developer Lead00.00- 0$0.00$0.00
Software Engineer (Senior)Senior Developer00.00- 0$0.00$0.00
Software Engineer (Journeyman)Developer00.00- 0$0.00$0.00
Software Quality Assurance Engineer and Tester (Master)Test Lead / Senior Automation Tester00.00- 0$0.00$0.00
Software Quality Assurance Engineer and Tester (Senior)Senior Tester / Automation Tester00.00- 0$0.00$0.00
Software Quality Assurance Engineer and Tester (Journeyman)Tester00.00- 0$0.00$0.00
Information Systems Security Officer (Master)Security Lead00.00- 0$0.00$0.00
Information Security Engineer (Master)Security and Compliance SME00.00- 0$0.00$0.00
Information Security Engineer (Senior)Security Tester Lead / Senior Security Engineer00.00- 0$0.00$0.00
Information Security Engineer (Journeyman)Security Tester / Security Engineer00.00- 0$0.00$0.00
Business Systems Analyst (Master)Functional (SME) / Scrum Master / Product Owner00.00- 0$0.00$0.00
Business Systems Analyst (Senior)Senior Functional Analyst00.00- 0$0.00$0.00
Business Systems Analyst (Journeyman)Functional Analyst00.00- 0$0.00$0.00
Technical WriterTechnical Writer00.00- 0$0.00$0.00
Customer Experience SpecialistCX Researcher / CX Designer / Content Strategist / Information Architect00.00- 0$0.00$0.00

Subtotal Solicitation Labor Categories 0.00 - 0 $0.00

Additional Labor Categories Proposed by OfferorProject Role / Description# of FTEs# of HoursBase Year
Fully Burdened RateBase Year

Price

0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
Subtotal Additional Labor Categories0.00- 0$0.00
Total Base Year Labor0.00- 0$0.00
Time and Materials Factor (10%)$0.00
TOTAL ALL COSTS BASE YEAR$0.00

Year 1 -- PSHBS

Company NameTotal Price -- Year 1$0.00Attachment 3
Tab 5
Postal Service Health Benefits System
24322623R0004
Year 1
Labor CategoryProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)# of FTEs# of HoursYear 1
Fully Burdened RateYear 1

Price

Program Manager (Senior)Engagement Lead / Senior Program Manager00.00- 0$0.00$0.00
IT Project Manager (Master)Lead Product Manager / Lead Scrum Master / Human Centered Design SME00.00- 0$0.00$0.00
IT Project Manager (Senior)Release Train Engineer / Benefits SME / Organizational Change Mgmt SME00.00- 0$0.00$0.00
Development Operations Engineer (Master)Infrastructure Lead / Network Engineer / Cloud Architect00.00- 0$0.00$0.00
Development Operations Engineer (Senior)Senior Performance Tester / Senior Configuration Developer00.00- 0$0.00$0.00
Development Operations Engineer (Journeyman)Development Security Operations Engineer / Build Engineer / Performance Tester / Configuration Developer00.00- 0$0.00$0.00
Software Engineer (Master)Developer Lead00.00- 0$0.00$0.00
Software Engineer (Senior)Senior Developer00.00- 0$0.00$0.00
Software Engineer (Journeyman)Developer00.00- 0$0.00$0.00
Software Quality Assurance Engineer and Tester (Master)Test Lead / Senior Automation Tester00.00- 0$0.00$0.00
Software Quality Assurance Engineer and Tester (Senior)Senior Tester / Automation Tester00.00- 0$0.00$0.00
Software Quality Assurance Engineer and Tester (Journeyman)Tester00.00- 0$0.00$0.00
Information Systems Security Officer (Master)Security Lead00.00- 0$0.00$0.00
Information Security Engineer (Master)Security and Compliance SME00.00- 0$0.00$0.00
Information Security Engineer (Senior)Security Tester Lead / Senior Security Engineer00.00- 0$0.00$0.00
Information Security Engineer (Journeyman)Security Tester / Security Engineer00.00- 0$0.00$0.00
Business Systems Analyst (Master)Functional (SME) / Scrum Master / Product Owner00.00- 0$0.00$0.00
Business Systems Analyst (Senior)Senior Functional Analyst00.00- 0$0.00$0.00
Business Systems Analyst (Journeyman)Functional Analyst00.00- 0$0.00$0.00
Technical WriterTechnical Writer00.00- 0$0.00$0.00
Customer Experience SpecialistCX Researcher / CX Designer / Content Strategist / Information Architect00.00- 0$0.00$0.00

Subtotal Solicitation Labor Categories 0.00 - 0 $0.00

Additional Labor Categories Proposed by OfferorProject Role / Description# of FTEs# of HoursYear 1
Fully Burdened RateYear 1

Price

0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
Subtotal Additional Labor Categories0.00- 0$0.00
Total Year 1 Labor- 0- 0$0.00
Time and Materials Factor (10%)$0.00
TOTAL ALL COSTS YEAR 1$0.00

Year 2 -- PSHBS

Company NameTotal Price -- Year 2$0.00Attachment 3
Tab 6
Postal Service Health Benefits System
24322623R0004
Year 2
Labor CategoryProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)# of FTEs# of HoursYear 2
Fully Burdened RateYear 2

Price

Program Manager (Senior)Engagement Lead / Senior Program Manager00.00- 0$0.00$0.00
IT Project Manager (Master)Lead Product Manager / Lead Scrum Master / Human Centered Design SME00.00- 0$0.00$0.00
IT Project Manager (Senior)Release Train Engineer / Benefits SME / Organizational Change Mgmt SME00.00- 0$0.00$0.00
Development Operations Engineer (Master)Infrastructure Lead / Network Engineer / Cloud Architect00.00- 0$0.00$0.00
Development Operations Engineer (Senior)Senior Performance Tester / Senior Configuration Developer00.00- 0$0.00$0.00
Development Operations Engineer (Journeyman)Development Security Operations Engineer / Build Engineer / Performance Tester / Configuration Developer00.00- 0$0.00$0.00
Software Engineer (Master)Developer Lead00.00- 0$0.00$0.00
Software Engineer (Senior)Senior Developer00.00- 0$0.00$0.00
Software Engineer (Journeyman)Developer00.00- 0$0.00$0.00
Software Quality Assurance Engineer and Tester (Master)Test Lead / Senior Automation Tester00.00- 0$0.00$0.00
Software Quality Assurance Engineer and Tester (Senior)Senior Tester / Automation Tester00.00- 0$0.00$0.00
Software Quality Assurance Engineer and Tester (Journeyman)Tester00.00- 0$0.00$0.00
Information Systems Security Officer (Master)Security Lead00.00- 0$0.00$0.00
Information Security Engineer (Master)Security and Compliance SME00.00- 0$0.00$0.00
Information Security Engineer (Senior)Security Tester Lead / Senior Security Engineer00.00- 0$0.00$0.00
Information Security Engineer (Journeyman)Security Tester / Security Engineer00.00- 0$0.00$0.00
Business Systems Analyst (Master)Functional (SME) / Scrum Master / Product Owner00.00- 0$0.00$0.00
Business Systems Analyst (Senior)Senior Functional Analyst00.00- 0$0.00$0.00
Business Systems Analyst (Journeyman)Functional Analyst00.00- 0$0.00$0.00
Technical WriterTechnical Writer00.00- 0$0.00$0.00
Customer Experience SpecialistCX Researcher / CX Designer / Content Strategist / Information Architect00.00- 0$0.00$0.00

Subtotal Solicitation Labor Categories 0.00 - 0 $0.00

Additional Labor Categories Proposed by OfferorProject Role / Description# of FTEs# of HoursYear 2
Fully Burdened RateYear 2

Price

0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
Subtotal Additional Labor Categories0.00- 0$0.00
Total Year 2 Labor- 0- 0$0.00
Time and Materials Factor (10%)$0.00
TOTAL ALL COSTS YEAR 2$0.00

Year 3 -- PSHBS

Company NameTotal Price -- Year 3$0.00Attachment 3
Tab 7
Postal Service Health Benefits System
24322623R0004
Year 3
Labor CategoryProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)# of FTEs# of HoursYear 3
Fully Burdened RateYear 3

Price

Program Manager (Senior)Engagement Lead / Senior Program Manager00.00- 0$0.00$0.00
IT Project Manager (Master)Lead Product Manager / Lead Scrum Master / Human Centered Design SME00.00- 0$0.00$0.00
IT Project Manager (Senior)Release Train Engineer / Benefits SME / Organizational Change Mgmt SME00.00- 0$0.00$0.00
Development Operations Engineer (Master)Infrastructure Lead / Network Engineer / Cloud Architect00.00- 0$0.00$0.00
Development Operations Engineer (Senior)Senior Performance Tester / Senior Configuration Developer00.00- 0$0.00$0.00
Development Operations Engineer (Journeyman)Development Security Operations Engineer / Build Engineer / Performance Tester / Configuration Developer00.00- 0$0.00$0.00
Software Engineer (Master)Developer Lead00.00- 0$0.00$0.00
Software Engineer (Senior)Senior Developer00.00- 0$0.00$0.00
Software Engineer (Journeyman)Developer00.00- 0$0.00$0.00
Software Quality Assurance Engineer and Tester (Master)Test Lead / Senior Automation Tester00.00- 0$0.00$0.00
Software Quality Assurance Engineer and Tester (Senior)Senior Tester / Automation Tester00.00- 0$0.00$0.00
Software Quality Assurance Engineer and Tester (Journeyman)Tester00.00- 0$0.00$0.00
Information Systems Security Officer (Master)Security Lead00.00- 0$0.00$0.00
Information Security Engineer (Master)Security and Compliance SME00.00- 0$0.00$0.00
Information Security Engineer (Senior)Security Tester Lead / Senior Security Engineer00.00- 0$0.00$0.00
Information Security Engineer (Journeyman)Security Tester / Security Engineer00.00- 0$0.00$0.00
Business Systems Analyst (Master)Functional (SME) / Scrum Master / Product Owner00.00- 0$0.00$0.00
Business Systems Analyst (Senior)Senior Functional Analyst00.00- 0$0.00$0.00
Business Systems Analyst (Journeyman)Functional Analyst00.00- 0$0.00$0.00
Technical WriterTechnical Writer00.00- 0$0.00$0.00
Customer Experience SpecialistCX Researcher / CX Designer / Content Strategist / Information Architect00.00- 0$0.00$0.00

Subtotal Solicitation Labor Categories 0.00 - 0 $0.00

Additional Labor Categories Proposed by OfferorProject Role / Description# of FTEs# of HoursYear 3
Fully Burdened RateYear 3

Price

0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
Subtotal Additional Labor Categories0.00- 0$0.00
Total Year 3 Labor- 0- 0$0.00
Time and Materials Factor (10%)$0.00
TOTAL ALL COSTS YEAR 3$0.00

Year 4 -- PSHBS

Company NameTotal Price -- Year 4$0.00Attachment 3
Tab 8
Postal Service Health Benefits System
24322623R0004
Year 4
Labor CategoryProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)# of FTEs# of HoursYear 4
Fully Burdened RateYear 4

Price

Program Manager (Senior)Engagement Lead / Senior Program Manager00.00- 0$0.00$0.00
IT Project Manager (Master)Lead Product Manager / Lead Scrum Master / Human Centered Design SME00.00- 0$0.00$0.00
IT Project Manager (Senior)Release Train Engineer / Benefits SME / Organizational Change Mgmt SME00.00- 0$0.00$0.00
Development Operations Engineer (Master)Infrastructure Lead / Network Engineer / Cloud Architect00.00- 0$0.00$0.00
Development Operations Engineer (Senior)Senior Performance Tester / Senior Configuration Developer00.00- 0$0.00$0.00
Development Operations Engineer (Journeyman)Development Security Operations Engineer / Build Engineer / Performance Tester / Configuration Developer00.00- 0$0.00$0.00
Software Engineer (Master)Developer Lead00.00- 0$0.00$0.00
Software Engineer (Senior)Senior Developer00.00- 0$0.00$0.00
Software Engineer (Journeyman)Developer00.00- 0$0.00$0.00
Software Quality Assurance Engineer and Tester (Master)Test Lead / Senior Automation Tester00.00- 0$0.00$0.00
Software Quality Assurance Engineer and Tester (Senior)Senior Tester / Automation Tester00.00- 0$0.00$0.00
Software Quality Assurance Engineer and Tester (Journeyman)Tester00.00- 0$0.00$0.00
Information Systems Security Officer (Master)Security Lead00.00- 0$0.00$0.00
Information Security Engineer (Master)Security and Compliance SME00.00- 0$0.00$0.00
Information Security Engineer (Senior)Security Tester Lead / Senior Security Engineer00.00- 0$0.00$0.00
Information Security Engineer (Journeyman)Security Tester / Security Engineer00.00- 0$0.00$0.00
Business Systems Analyst (Master)Functional (SME) / Scrum Master / Product Owner00.00- 0$0.00$0.00
Business Systems Analyst (Senior)Senior Functional Analyst00.00- 0$0.00$0.00
Business Systems Analyst (Journeyman)Functional Analyst00.00- 0$0.00$0.00
Technical WriterTechnical Writer00.00- 0$0.00$0.00
Customer Experience SpecialistCX Researcher / CX Designer / Content Strategist / Information Architect00.00- 0$0.00$0.00

Subtotal Solicitation Labor Categories 0.00 - 0 $0.00

Additional Labor Categories Proposed by OfferorProject Role / Description# of FTEs# of HoursYear 4
Fully Burdened RateYear 4

Price

0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
Subtotal Additional Labor Categories0.00- 0$0.00
Total Year 4 Labor- 0- 0$0.00
Time and Materials Factor (10%)$0.00
TOTAL ALL COSTS YEAR 4$0.00

Year 5 -- PSHBS

Company NameTotal Price -- Year 5$0.00Attachment 3
Tab 9
Postal Service Health Benefits System
24322623R0004
Year 5
Labor CategoryProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)# of FTEs# of HoursYear 5
Fully Burdened RateYear 5

Price

Program Manager (Senior)Engagement Lead / Senior Program Manager00.00- 0$0.00$0.00
IT Project Manager (Master)Lead Product Manager / Lead Scrum Master / Human Centered Design SME00.00- 0$0.00$0.00
IT Project Manager (Senior)Release Train Engineer / Benefits SME / Organizational Change Mgmt SME00.00- 0$0.00$0.00
Development Operations Engineer (Master)Infrastructure Lead / Network Engineer / Cloud Architect00.00- 0$0.00$0.00
Development Operations Engineer (Senior)Senior Performance Tester / Senior Configuration Developer00.00- 0$0.00$0.00
Development Operations Engineer (Journeyman)Development Security Operations Engineer / Build Engineer / Performance Tester / Configuration Developer00.00- 0$0.00$0.00
Software Engineer (Master)Developer Lead00.00- 0$0.00$0.00
Software Engineer (Senior)Senior Developer00.00- 0$0.00$0.00
Software Engineer (Journeyman)Developer00.00- 0$0.00$0.00
Software Quality Assurance Engineer and Tester (Master)Test Lead / Senior Automation Tester00.00- 0$0.00$0.00
Software Quality Assurance Engineer and Tester (Senior)Senior Tester / Automation Tester00.00- 0$0.00$0.00
Software Quality Assurance Engineer and Tester (Journeyman)Tester00.00- 0$0.00$0.00
Information Systems Security Officer (Master)Security Lead00.00- 0$0.00$0.00
Information Security Engineer (Master)Security and Compliance SME00.00- 0$0.00$0.00
Information Security Engineer (Senior)Security Tester Lead / Senior Security Engineer00.00- 0$0.00$0.00
Information Security Engineer (Journeyman)Security Tester / Security Engineer00.00- 0$0.00$0.00
Business Systems Analyst (Master)Functional (SME) / Scrum Master / Product Owner00.00- 0$0.00$0.00
Business Systems Analyst (Senior)Senior Functional Analyst00.00- 0$0.00$0.00
Business Systems Analyst (Journeyman)Functional Analyst00.00- 0$0.00$0.00
Technical WriterTechnical Writer00.00- 0$0.00$0.00
Customer Experience SpecialistCX Researcher / CX Designer / Content Strategist / Information Architect00.00- 0$0.00$0.00

Subtotal Solicitation Labor Categories 0.00 - 0 $0.00

Additional Labor Categories Proposed by OfferorProject Role / Description# of FTEs# of HoursYear 5
Fully Burdened RateYear 5

Price

0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
Subtotal Additional Labor Categories0.00- 0$0.00
Total Year 5 Labor- 0- 0$0.00
Time and Materials Factor (10%)$0.00

TOTAL ALL COSTS YEAR 5 $0.00

Year 6 -- PSHBS

Company NameTotal Price -- Year 6$0.00Attachment 3
Tab 10
Postal Service Health Benefits System
24322623R0004
Year 6
Labor CategoryProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)# of FTEs# of HoursYear 6
Fully Burdened RateYear 6

Price

Program Manager (Senior)Engagement Lead / Senior Program Manager00.00- 0$0.00$0.00
IT Project Manager (Master)Lead Product Manager / Lead Scrum Master / Human Centered Design SME00.00- 0$0.00$0.00
IT Project Manager (Senior)Release Train Engineer / Benefits SME / Organizational Change Mgmt SME00.00- 0$0.00$0.00
Development Operations Engineer (Master)Infrastructure Lead / Network Engineer / Cloud Architect00.00- 0$0.00$0.00
Development Operations Engineer (Senior)Senior Performance Tester / Senior Configuration Developer00.00- 0$0.00$0.00
Development Operations Engineer (Journeyman)Development Security Operations Engineer / Build Engineer / Performance Tester / Configuration Developer00.00- 0$0.00$0.00
Software Engineer (Master)Developer Lead00.00- 0$0.00$0.00
Software Engineer (Senior)Senior Developer00.00- 0$0.00$0.00
Software Engineer (Journeyman)Developer00.00- 0$0.00$0.00
Software Quality Assurance Engineer and Tester (Master)Test Lead / Senior Automation Tester00.00- 0$0.00$0.00
Software Quality Assurance Engineer and Tester (Senior)Senior Tester / Automation Tester00.00- 0$0.00$0.00
Software Quality Assurance Engineer and Tester (Journeyman)Tester00.00- 0$0.00$0.00
Information Systems Security Officer (Master)Security Lead00.00- 0$0.00$0.00
Information Security Engineer (Master)Security and Compliance SME00.00- 0$0.00$0.00
Information Security Engineer (Senior)Security Tester Lead / Senior Security Engineer00.00- 0$0.00$0.00
Information Security Engineer (Journeyman)Security Tester / Security Engineer00.00- 0$0.00$0.00
Business Systems Analyst (Master)Functional (SME) / Scrum Master / Product Owner00.00- 0$0.00$0.00
Business Systems Analyst (Senior)Senior Functional Analyst00.00- 0$0.00$0.00
Business Systems Analyst (Journeyman)Functional Analyst00.00- 0$0.00$0.00
Technical WriterTechnical Writer00.00- 0$0.00$0.00
Customer Experience SpecialistCX Researcher / CX Designer / Content Strategist / Information Architect00.00- 0$0.00$0.00

Subtotal Solicitation Labor Categories 0.00 - 0 $0.00

Additional Labor Categories Proposed by OfferorProject Role / Description# of FTEs# of HoursYear 6
Fully Burdened RateYear 6

Price

0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
Subtotal Additional Labor Categories0.00- 0$0.00
Total Year 6 Labor- 0- 0$0.00
Time and Materials Factor (10%)$0.00

TOTAL ALL COSTS YEAR 6 $0.00

Labor Categories -- CSC

Company NameAttachment 3
Tab 11
Postal Service Health Benefits Customer Support Center
24322623R0004
Labor Categories -- These labor categories and rates apply to pricing the Postal Service Health Benefits Customer Support Center portion of this requirement. The labor categories and rates are binding and are to be used to price this requirement
and on future task orders. For evaluation purposes, the Government considers one full-time equivalent (FTE) to be 1,880 hours. Each tab will calculate a total number of hours by multiplying 1,880 by the number of FTEs proposed. FTEs shall be
proposed to two (2) decimal places. Labor rates shall be proposed to two (2) decimal places.
Labor CategoryProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)Base Year
Fully Burdened RateYear 1
Fully Burdened RateYear 2
Fully Burdened RateYear 3
Fully Burdened RateYear 4
Fully Burdened RateYear 5
Fully Burdened RateYear 6

Fully Burdened Rate

Project Manager II - Customer ServiceOverall Responsibility for CSC$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Business Operations Manager IOversee daily operations$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Senior ManagerOversee staff and develop SOP$0.00$0.00$0.00$0.00$0.00$0.00$0.00
CSC SupervisorSupervise Customer Service Rep$0.00$0.00$0.00$0.00$0.00$0.00$0.00
CSC Eligibility SupervisorResolve escalation issues and consult with USPS, OPM, RS, SSA, etc.$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Quality Assurance SpecialistReview enrollments and reporting$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Nurse ConsultantReview family members incapable of self support$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Lead TrainerTrain customer service staff$0.00$0.00$0.00$0.00$0.00$0.00$0.00
TrainerTrain customer service staff$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Customer Service Rep 3 / Open SeasonTeam Lead$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Customer Service Rep 2 / Open SeasonComplex eligibility or enrollment reconciliation$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Customer Service Rep 1 / Open SeasonFront line calls, emails, chat$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Customer Service Rep 3 / Year-roundTeam Lead$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Customer Service Rep 2 / Year-roundComplex eligibility or enrollment reconciliation$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Customer Service Rep 1 / Year-roundFront line calls, emails, chat$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Data AnalystReconcile premiums to enrollment (technical)$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Business AnalystReconcile premiums to enrollment (operations)$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Additional Labor Categories Proposed by OfferorProject Role / DescriptionBase Year
Fully Burdened RateYear 1
Fully Burdened RateYear 2
Fully Burdened RateYear 3
Fully Burdened RateYear 4
Fully Burdened RateYear 5
Fully Burdened RateYear 6

Fully Burdened Rate

$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00

Base Year -- CSC

Company NameTotal Price -- Base Year$0.00Attachment 3
Tab 12
Postal Service Health Benefits Customer Support Center
24322623R0004
Base Year
Labor CategoryProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)# of FTEs# of HoursBase Year
Fully Burdened RateBase Year

Price

Project Manager II - Customer ServiceOverall Responsibility for CSC00.00- 0$0.00$0.00
Business Operations Manager IOversee daily operations00.00- 0$0.00$0.00
Senior ManagerOversee staff and develop SOP00.00- 0$0.00$0.00
CSC SupervisorSupervise Customer Service Rep00.00- 0$0.00$0.00
CSC Eligibility SupervisorResolve escalation issues and consult with USPS, OPM, RS, SSA, etc.00.00- 0$0.00$0.00
Quality Assurance SpecialistReview enrollments and reporting00.00- 0$0.00$0.00
Nurse ConsultantReview family members incapable of self support00.00- 0$0.00$0.00
Lead TrainerTrain customer service staff00.00- 0$0.00$0.00
TrainerTrain customer service staff00.00- 0$0.00$0.00
Customer Service Rep 3 / Open SeasonTeam Lead00.00- 0$0.00$0.00
Customer Service Rep 2 / Open SeasonComplex eligibility or enrollment reconciliation00.00- 0$0.00$0.00
Customer Service Rep 1 / Open SeasonFront line calls, emails, chat00.00- 0$0.00$0.00
Data AnalystReconcile premiums to enrollment (technical)00.00- 0$0.00$0.00
Business AnalystReconcile premiums to enrollment (operations)00.00- 0$0.00$0.00

Subtotal Solicitation Labor Categories 0.00 - 0 $0.00

Additional Labor Categories Proposed by OfferorProject Role / Description# of FTEs# of HoursBase Year
Fully Burdened RateBase Year

Price

0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
Subtotal Additional Labor Categories0.00- 0$0.00

Total Base Year Labor - 0 - 0 $0.00

Time and Materials Factor (10%) $0.00

TOTAL ALL COSTS BASE YEAR $0.00

Year 1 -- CSC

Company NameTotal Price -- Year 1$0.00Attachment 3
Tab 13
Postal Service Health Benefits Customer Support Center
24322623R0004
Year 1
Labor CategoryProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)# of FTEs# of HoursYear 1
Fully Burdened RateYear 1

Price

Project Manager II - Customer ServiceOverall Responsibility for CSC00.00- 0$0.00$0.00
Business Operations Manager IOversee daily operations00.00- 0$0.00$0.00
Senior ManagerOversee staff and develop SOP00.00- 0$0.00$0.00
CSC SupervisorSupervise Customer Service Rep00.00- 0$0.00$0.00
CSC Eligibility SupervisorResolve escalation issues and consult with USPS, OPM, RS, SSA, etc.00.00- 0$0.00$0.00
Quality Assurance SpecialistReview enrollments and reporting00.00- 0$0.00$0.00
Nurse ConsultantReview family members incapable of self support00.00- 0$0.00$0.00
Lead TrainerTrain customer service staff00.00- 0$0.00$0.00
TrainerTrain customer service staff00.00- 0$0.00$0.00
Customer Service Rep 3 / Open SeasonTeam Lead00.00- 0$0.00$0.00
Customer Service Rep 2 / Open SeasonComplex eligibility or enrollment reconciliation00.00- 0$0.00$0.00
Customer Service Rep 1 / Open SeasonFront line calls, emails, chat00.00- 0$0.00$0.00
Customer Service Rep 3 / Year-roundTeam Lead00.00- 0$0.00$0.00
Customer Service Rep 2 / Year-roundComplex eligibility or enrollment reconciliation00.00- 0$0.00$0.00
Customer Service Rep 1 / Year-roundFront line calls, emails, chat00.00- 0$0.00$0.00
Data AnalystReconcile premiums to enrollment (technical)00.00- 0$0.00$0.00
Business AnalystReconcile premiums to enrollment (operations)00.00- 0$0.00$0.00

Subtotal Solicitation Labor Categories 0.00 - 0 $0.00

Additional Labor Categories Proposed by OfferorProject Role / Description# of FTEs# of HoursYear 1
Fully Burdened RateYear 1

Price

0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
Subtotal Additional Labor Categories0.00- 0$0.00

Total Year 1 Labor - 0 - 0 $0.00

Time and Materials Factor (10%) $0.00

TOTAL ALL COSTS YEAR 1 $0.00

Year 2 -- CSC

Company NameTotal Price -- Year 2$0.00Attachment 3
Tab 14
Postal Service Health Benefits Customer Support Center
24322623R0004
Year 2
Labor CategoryProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)# of FTEs# of HoursYear 2
Fully Burdened RateYear 2

Price

Project Manager II - Customer ServiceOverall Responsibility for CSC00.00- 0$0.00$0.00
Business Operations Manager IOversee daily operations00.00- 0$0.00$0.00
Senior ManagerOversee staff and develop SOP00.00- 0$0.00$0.00
CSC SupervisorSupervise Customer Service Rep00.00- 0$0.00$0.00
CSC Eligibility SupervisorResolve escalation issues and consult with USPS, OPM, RS, SSA, etc.00.00- 0$0.00$0.00
Quality Assurance SpecialistReview enrollments and reporting00.00- 0$0.00$0.00
Nurse ConsultantReview family members incapable of self support00.00- 0$0.00$0.00
Lead TrainerTrain customer service staff00.00- 0$0.00$0.00
TrainerTrain customer service staff00.00- 0$0.00$0.00
Customer Service Rep 3 / Open SeasonTeam Lead00.00- 0$0.00$0.00
Customer Service Rep 2 / Open SeasonComplex eligibility or enrollment reconciliation00.00- 0$0.00$0.00
Customer Service Rep 1 / Open SeasonFront line calls, emails, chat00.00- 0$0.00$0.00
Customer Service Rep 3 / Year-roundTeam Lead00.00- 0$0.00$0.00
Customer Service Rep 2 / Year-roundComplex eligibility or enrollment reconciliation00.00- 0$0.00$0.00
Customer Service Rep 1 / Year-roundFront line calls, emails, chat00.00- 0$0.00$0.00
Data AnalystReconcile premiums to enrollment (technical)00.00- 0$0.00$0.00
Business AnalystReconcile premiums to enrollment (operations)00.00- 0$0.00$0.00

Subtotal Solicitation Labor Categories 0.00 - 0 $0.00

Additional Labor Categories Proposed by OfferorProject Role / Description# of FTEs# of HoursYear 2
Fully Burdened RateYear 2

Price

0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
Subtotal Additional Labor Categories0.00- 0$0.00

Total Year 2 Labor - 0 - 0 $0.00

Time and Materials Factor (10%) $0.00

TOTAL ALL COSTS YEAR 2 $0.00

Year 3 -- CSC

Company NameTotal Price -- Year 3$0.00Attachment 3
Tab 15
Postal Service Health Benefits Customer Support Center
24322623R0004
Year 3
Labor CategoryProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)# of FTEs# of HoursYear 3
Fully Burdened RateYear 3

Price

Project Manager II - Customer ServiceOverall Responsibility for CSC00.00- 0$0.00$0.00
Business Operations Manager IOversee daily operations00.00- 0$0.00$0.00
Senior ManagerOversee staff and develop SOP00.00- 0$0.00$0.00
CSC SupervisorSupervise Customer Service Rep00.00- 0$0.00$0.00
CSC Eligibility SupervisorResolve escalation issues and consult with USPS, OPM, RS, SSA, etc.00.00- 0$0.00$0.00
Quality Assurance SpecialistReview enrollments and reporting00.00- 0$0.00$0.00
Nurse ConsultantReview family members incapable of self support00.00- 0$0.00$0.00
Lead TrainerTrain customer service staff00.00- 0$0.00$0.00
TrainerTrain customer service staff00.00- 0$0.00$0.00
Customer Service Rep 3 / Open SeasonTeam Lead00.00- 0$0.00$0.00
Customer Service Rep 2 / Open SeasonComplex eligibility or enrollment reconciliation00.00- 0$0.00$0.00
Customer Service Rep 1 / Open SeasonFront line calls, emails, chat00.00- 0$0.00$0.00
Customer Service Rep 3 / Year-roundTeam Lead00.00- 0$0.00$0.00
Customer Service Rep 2 / Year-roundComplex eligibility or enrollment reconciliation00.00- 0$0.00$0.00
Customer Service Rep 1 / Year-roundFront line calls, emails, chat00.00- 0$0.00$0.00
Data AnalystReconcile premiums to enrollment (technical)00.00- 0$0.00$0.00
Business AnalystReconcile premiums to enrollment (operations)00.00- 0$0.00$0.00

Subtotal Solicitation Labor Categories 0.00 - 0 $0.00

Additional Labor Categories Proposed by OfferorProject Role / Description# of FTEs# of HoursYear 3
Fully Burdened RateYear 3

Price

0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
0.00- 0$0.00$0.00
Subtotal Additional Labor Categories0.00- 0$0.00

Total Year 3 Labor - 0 - 0 $0.00

Time and Materials Factor (10%) $0.00

TOTAL ALL COSTS YEAR 3 $0.00

Year 4 -- CSC

Company NameTotal Price -- Year 4$0.00Attachment 3
Tab 16
Postal Service Health Benefits Customer Support Center
24322623R0004
Year 4
Labor CategoryProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)# of FTEs# of HoursYear 4
Fully Burdened RateYear 4

Price

Project Manager II - Customer ServiceOverall Responsibility for CSC00.00- 0$0.00$0.00
Business Operations Manager IOversee daily operations00.00- 0$0.00$0.00
Senior ManagerOversee staff and develop SOP00.00- 0$0.00$0.00
CSC SupervisorSupervise Customer Service Rep00.00- 0$0.00$0.00

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