Attachment 3_PSHBS Price Workbook_Amendment 3.xlsx

XLSX spreadsheet 119 KB Posted

Attached to
Postal Service Health Benefits System (PSHBS)
Solicitation number
24322623R0004
Issued by

About this file

This document contains a pricing workbook template for a federal solicitation seeking a contractor to develop a Postal Service Health Benefits System. Key requirements include developing scalable, flexible technology to initially support 1.7 million USPS enrollees, with potential to support an additional 6.5 million federal employees, annuitants, and eligible family members enrolled in FEHB. The contractor will also establish a customer support center to provide eligibility determinations, enrollment support, and enrollment and premium reconciliation for PSHB employees, annuitants, and family members. Additional services under the scope of the contract include documentation, operations, deployment, cybersecurity, configuration management, training, COTS product management and utilization, technology refresh, data and information services, and business analysis for IT programs. The pricing workbook provides instructions and templates for offerors to propose fully burdened labor rates across multiple year periods to price requirements for the Postal Service Health Benefits System, associated customer support center, and FEHB scalability.

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Other files

File Type Posted
PSHBS Combined Solicitation 243226-23-R-0004_Amendment 4.pdf PDF
Attachment 1 Instructions to Offerors Evaluation Criteria Amendment 4.pdf PDF
PSHBS RFP Questions and Answers_Revised.xlsx XLSX spreadsheet
Attachment 7 Provisions and Clauses_Amendment 3.docx DOCX document
Attachment 3 PSHBS Price Workbook_Amendment 2.xlsx XLSX spreadsheet
Attachment 5 Requirements Traceability Matrix_Amendment 2.xlsx XLSX spreadsheet
Attachment 2 PSHBS IDIQ SOW_Amendment 2.docx DOCX document
Attachment 4 PSHBS TO PWS_Amendment 2.docx DOCX document
Attachment 1 Instructions to Offerors Evaluation Criteria Amendment 2.docx DOCX document
Attachment 7 Provisions and Clauses_Amendment 2.docx DOCX document
PSHBS RFP Questions and Answers.xlsx XLSX spreadsheet
Attachment 11 Proposal_Checklist Template_Amendment 2.docx DOCX document
PSHBS Combined Solicitation 243226-23-R-0004_Amendment 2.pdf PDF
Attachment 1 Instructions to Offerors_Evaluation Criteria_Amendment 2.docx DOCX document
Attachment 1 Instructions to Offerors_Evaluation Criteria_Amendment 1.docx DOCX document
PSHBS Combined Solicitation 243226-23-R-0004_Amendment 1.pdf PDF
Attachment 6 PPQ Form.docx DOCX document
Attachment 1 Instructions to Offerors_Evaluation Criteria.docx DOCX document
Attachment 7 Provisions and Clauses.docx DOCX document
Attachment 12 Subcontracting Plan Template.docx DOCX document
Attachment 11 Proposal_Checklist Template.docx DOCX document
Attachment 4 Initial TO PWS.docx DOCX document
Attachment 2 PSHBS SOW.docx DOCX document
Attachment 8 RFP Question Response Form.xlsx XLSX spreadsheet
Attachment 13 OPM Cyber Language IT Acquisitions.docx DOCX document
Attachment 9 SF 1449.pdf PDF
Attachment 5 Requirements Traceability Matrix.xlsx XLSX spreadsheet
Attachment 3 Price Workbook.xlsx XLSX spreadsheet
Attachment 10 Amendment Acknowledgement.docx DOCX document
PSHBS Combined Solicitation 243226-23-R-0004.pdf PDF
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0 Instructions

Instructions for Completing Attachment Number 03 -- Price WorkbookAttachment 3
Tab 0
Requirements:Postal Service Health Benefits System (PSHBS)
Postal Service Health Benefits System Customer Support Center (CSC)
Federal Employee Health Benefit (FEHB) Scalability
Solicitation Number:24322623R0004
Enter Company Name below; Company Name will auto populate in all other tabs.

Company Name

Contents of this Pricing Workbook:
Tab 0 InstructionsTab 10 Labor Categories -- CSC
Tab 1 GRAND TOTALTab 11 Base Year -- CSC
Tab 2 Labor Categories -- PSHBSTab 12 Year 1 -- CSC
Tab 3 MVP Base Year PSHBSTab 13 Year 2 -- CSC
Tab 4 MVP Year 1 PSHBSTab 14 Year 3 -- CSC
Tab 5 Year 2 -- PSHBSTab 15 Year 4 -- CSC
Tab 6 Year 3 -- PSHBSTab 16 Year 5 -- CSC
Tab 7 Year 4 -- PSHBSTab 17 Year 6 -- CSC
Tab 8 Year 5 -- PSHBSTab 18 Labor Cats -- FEHB Scalability
Tab 9 Year 6 -- PSHBSTab 19 FEHB Scalability
For All Pricing Workbook Tabs:
"Base Year" is defined as the first 12 month period after award;
"Year 1" is the ensuing 12 month period after the "Base Year," and so on.
Input values into the highlighted cells only.
Do not change the contents of any of the cells, other than those for additional labor categories or Other Direct Costs.
All subtotals and totals will auto calculate at the tab level.
All totals will carry over to the GRAND TOTAL tab.
See below for instructions on how to complete each spreadsheet tab.

START HERE TO PRICE THE MINIMUM VIABLE PRODUCT

Task Order 1 -- Minimum Viable Product (MVP) Instructions:

Tab 2 Labor Categories -- PSHBS
* Input fully-burdened rates for each labor category for the Base Year and Years 1-6 for Rows 9-29. Do NOT add any rows to this section.
* Fully-burdened rates shall capture only labor-related costs, including indirect costs and fees.
* Fully-burdened rates are considered binding and are to be used to price all future task orders.
* The fully-burdened rates for the MVP Base Year and Year 1 will be used for any additional task orders performed during that period.
* All rates from this worksheet tab will carry over to the MVP and PSHBS-related tabs.
* Labor categories are listed in Column A and the Project Role(s) / Description(s) are listed in Column B. Column C is for offerors to fill in if any of their
Labor Category titles are different than the Government-provided Labor Category titles in Column A. The offeror's corresponding titles will auto populate in
the other PSHBS tabs.
* If you wish to propose additional labor categories, whether to price the immediate requirements, or for use on future task orders, complete the
fields labeled "Additional Labor Categories Proposed by Offeror" and "Project Role / Description" in Rows 35-54 and provide the rates for all years.
Tab 3 MVP Base Year PSHBS
* Input the number of proposed hours in Column D for Rows 9-29. The rates will auto populate based on the labor rates input into the "Labor Categories --
PSHBS" tab.
* If additional labor categories are proposed in Rows 35-54, input the number of proposed hours in Column D and the fully-burdened rate in Column E.
* Fill in any Other Direct Costs (ODCs), including travel, in Rows 61-72, including a description and amount. If additional rows are needed, please insert them
somewhere in the middle of Rows 61-72 so as not to impact the subtotal ODC calculation.
Tab 4 MVP Year 1 PSHBS
* Input the number of proposed hours in Column D for Rows 9-29. The rates will auto populate based on the labor rates input into the "Labor Categories --
PSHBS" tab.
* If additional labor categories are proposed in Rows 35-54, input the number of proposed hours in Column D and the fully-burdened rate in Column E.
* Fill in any Other Direct Costs (ODCs), including travel, in Rows 61-72, including a description and amount. If additional rows are needed, please insert them
somewhere in the middle of Rows 61-72 so as not to impact the subtotal ODC calculation.

CONTINUE HERE FOR REMAINDER OF PSHBS TABS FOR YEARS 2-6

Postal Service Health Benefits System (PSHBS) Years 2-6 Instructions:

Tabs 5-9 (PSHBS Years 2-6)
* The only items that need to be filled in for these tabs are if you are proposing additional labor categories and rates in Rows 35-54. The hours are already
provided by the Government and the rates will pull from the "Labor Categories -- PSHBS" tab.
* Do not propose any other direct costs (ODCs) in these tabs. With the exception of the firm-fixed-price Task Order 1 for the MVP, future task orders will have
the ODCs negotiated at the task order level.

CONTINUE HERE FOR PRICING THE CUSTOMER SUPPORT CENTER

Postal Service Health Benefits Customer Support Center Instructions:

Tab 10 Labor Categories -- CSC
* Proposed rates for the Base Year and Years 1-6 should be aligned with Service Contract Act (SCA) and Federal Minimum Wage.
* Fully-burdened rates shall capture only labor-related costs, including indirect costs and fees.
* Fully-burdened rates are considered binding and are to be used to price all future task orders.
* All rates from this worksheet tab will carry over to the CSC-related tabs.
* Labor categories are listed in Column A and the Project Role(s) / Description(s) are listed in Column B. Column C is for offerors to fill in if any of their
Labor Category titles are different than the Government-provided Labor Category titles in Column A. The offeror's corresponding titles will auto populate in
the other CSC tabs.
* If you wish to propose additional labor categories, whether to price the immediate requirements, or for use on future task orders, complete the
fields labeled "Additional Labor Categories Proposed by Offeror" and "Project Role / Description" in Rows 30-49 and provide the rates for all years.
Tabs 11-17 (CSC Years 2-6)
* The only items that need to be filled in for these tabs are if you are proposing additional labor categories and rates in Rows 28-47. The hours are already
provided by the Government and the rates will pull from the "Labor Categories -- CSC" tab.
* Do not propose any other direct costs in these tabs. With the exception of the firm-fixed-price Task Order 1 for the MVP, future task orders will have the
ODCs negotiated at the task order level.

CONTINUE HERE FOR PRICING THE FEHB SCALABILITY

FEHB Scalability Instructions:

Tab 18 Labor Cats -- FEHB Scalability
* Input fully-burdened rates for each labor category for the Base Year and Years 1-6.
* Fully-burdened rates shall capture only labor-related costs, including indirect costs and fees.
* Fully-burdened rates are considered binding and are to be used to price all future task orders.
* All rates from this worksheet tab will carry over to the FEHB Scalability tab.
* Labor categories are listed in Column A and the Project Role(s) / Description(s) are listed in Column B. Column C is for offerors to fill in if any of their
Labor Category titles are different than the Government-provided Labor Category titles in Column A. The offeror's corresponding titles will auto populate in
the FEHB Scalability tab.
* If you wish to propose additional labor categories, whether to price the immediate requirements, or for use on future task orders, complete the
fields labeled "Additional Labor Categories Proposed by Offeror" and "Project Role / Description" in Rows 31-50 and provide the rates for all years.
Tab 19 FEHB Scalability
* The only items that need to be filled in for this tab is if you are proposing additional labor categories and rates in Rows 31-50. The hours are already
provided by the Government and the rates for Year 4 will pull from the "Labor Cats -- FEHB Scalability" tab.
* Do not propose any other direct costs in this tab. With the exception of the firm-fixed-price Task Order 1 for the MVP, future task orders will have the
ODCs negotiated at the task order level.

FINISH HERE

Instructions for Submitting Price Workbook:
* When Submitting Your Proposal, Please Save Your Price Workbook Using the Following Naming Convention:
Attach 3_24322623R0004_Price Workbook_COMPANYNAME

1 GRAND TOTAL

Company NameAttachment 3
Tab 1
Postal Service Health Benefits System (PSHBS)
Minimum Viable Product (MVP) Task Order 1
Postal Service Health Benefits System Customer Support Center (CSC)
Federal Employee Health Benefit (FEHB) Scalability
24322623R0004

All Values In This Tab Auto-Calculate

Total Evaluated Price For Use In Tradeoffs $0.00

Postal Service Health Benefits SystemLABOR TOTALPostal Service Health Benefits Customer Support CenterLABOR TOTAL
Base YearIncluded in Task Order 1Base Year$0.00
Year 1Year 1$0.00
Year 2$0.00Year 2$0.00
Year 3$0.00Year 3$0.00
Year 4$0.00Year 4$0.00
Year 5$0.00Year 5$0.00
Year 6$0.00Year 6$0.00
Total for Evaluation Purposes$0.00Total for Evaluation Purposes$0.00
FEHB Scalability LaborLABOR TOTALTask Order 1 -- MVP (Firm Fixed Price)LABOR + ODC TOTAL
Year 4$0.00Base Year$0.00
Total for Evaluation Purposes$0.00Year 1$0.00
Total for Evaluation Purposes$0.00

GRAND TOTAL EVALUATED PRICES

Postal Service Health Benefits System LaborEstimated$0.00
Postal Service Health Benefits Customer Support Center LaborEstimated$0.00
Postal Service Health Benefits System FEHB Scalability LaborEstimated$0.00
Task Order 1 (MVP Base Year and Year 1) Labor + ODCsFirm Fixed Price$0.00
Total Evaluated Price for Use in Tradeoffs$0.00

2 Labor Categories -- PSHBS

Company NameAttachment 3
Tab 2
Postal Service Health Benefits SystemLabor Categories -- These labor categories and rates apply to pricing the Postal Service Health Benefits System portion of this requirement.
24322623R0004The labor categories and rates are binding in that they are not be exceeded when used to price this requirement or on future task orders.
Labor CategoryProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)Base Year
Fully Burdened RateYear 1
Fully Burdened RateYear 2
Fully Burdened RateYear 3
Fully Burdened RateYear 4
Fully Burdened RateYear 5
Fully Burdened RateYear 6

Fully Burdened Rate

Program Manager (Senior)Engagement Lead / Senior Program Manager$0.00$0.00$0.00$0.00$0.00$0.00$0.00
IT Project Manager (Master)Lead Product Manager / Lead Scrum Master / Human Centered Design SME$0.00$0.00$0.00$0.00$0.00$0.00$0.00
IT Project Manager (Senior)Release Train Engineer / Benefits SME / Organizational Change Mgmt SME$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Development Operations Engineer (Master)Infrastructure Lead / Network Engineer / Cloud Architect$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Development Operations Engineer (Senior)Senior Performance Tester / Senior Configuration Developer$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Development Operations Engineer (Journeyman)Development Security Operations Engineer / Build Engineer / Performance Tester / Configuration Developer$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Software Engineer (Master)Developer Lead$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Software Engineer (Senior)Senior Developer$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Software Engineer (Journeyman)Developer$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Software Quality Assurance Engineer and Tester (Master)Test Lead / Senior Automation Tester$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Software Quality Assurance Engineer and Tester (Senior)Senior Tester / Automation Tester$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Software Quality Assurance Engineer and Tester (Journeyman)Tester$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Information Systems Security Officer (Master)Security Lead$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Information Security Engineer (Master)Security and Compliance SME$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Information Security Engineer (Senior)Security Tester Lead / Senior Security Engineer$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Information Security Engineer (Journeyman)Security Tester / Security Engineer$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Business Systems Analyst (Master)Functional (SME) / Scrum Master / Product Owner$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Business Systems Analyst (Senior)Senior Functional Analyst$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Business Systems Analyst (Journeyman)Functional Analyst$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Technical WriterTechnical Writer$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Customer Experience SpecialistCX Researcher / CX Designer / Content Strategist / Information Architect$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Additional Labor Categories Proposed by OfferorProject Role / DescriptionBase Year
Fully Burdened RateYear 1
Fully Burdened RateYear 2
Fully Burdened RateYear 3
Fully Burdened RateYear 4
Fully Burdened RateYear 5
Fully Burdened RateYear 6

Fully Burdened Rate

$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00

3 MVP -- Base Year PSHBS

Company NameTotal Price -- MVP Base Year$0.00Attachment 3
Tab 3
Postal Service Health Benefits System
24322623R0004
MVP Base Year (Part of Task Order 1)
Labor CategoryProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)# of HoursMVP Base Year
Fully Burdened RateMVP Base Year Price
Program Manager (Senior)Engagement Lead / Senior Program Manager0$0.00$0.00
IT Project Manager (Master)Lead Product Manager / Lead Scrum Master / Human Centered Design SME0$0.00$0.00
IT Project Manager (Senior)Release Train Engineer / Benefits SME / Organizational Change Mgmt SME0$0.00$0.00
Development Operations Engineer (Master)Infrastructure Lead / Network Engineer / Cloud Architect0$0.00$0.00
Development Operations Engineer (Senior)Senior Performance Tester / Senior Configuration Developer0$0.00$0.00
Development Operations Engineer (Journeyman)Development Security Operations Engineer / Build Engineer / Performance Tester / Configuration Developer0$0.00$0.00
Software Engineer (Master)Developer Lead0$0.00$0.00
Software Engineer (Senior)Senior Developer0$0.00$0.00
Software Engineer (Journeyman)Developer0$0.00$0.00
Software Quality Assurance Engineer and Tester (Master)Test Lead / Senior Automation Tester0$0.00$0.00
Software Quality Assurance Engineer and Tester (Senior)Senior Tester / Automation Tester0$0.00$0.00
Software Quality Assurance Engineer and Tester (Journeyman)Tester0$0.00$0.00
Information Systems Security Officer (Master)Security Lead0$0.00$0.00
Information Security Engineer (Master)Security and Compliance SME0$0.00$0.00
Information Security Engineer (Senior)Security Tester Lead / Senior Security Engineer0$0.00$0.00
Information Security Engineer (Journeyman)Security Tester / Security Engineer0$0.00$0.00
Business Systems Analyst (Master)Functional (SME) / Scrum Master / Product Owner0$0.00$0.00
Business Systems Analyst (Senior)Senior Functional Analyst0$0.00$0.00
Business Systems Analyst (Journeyman)Functional Analyst0$0.00$0.00
Technical WriterTechnical Writer0$0.00$0.00
Customer Experience SpecialistCX Researcher / CX Designer / Content Strategist / Information Architect0$0.00$0.00

Subtotal Solicitation Labor Categories - 0 $0.00

Additional Labor Categories Proposed by OfferorProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)# of HoursMVP Base Year
Fully Burdened RateMVP Base Year Price
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
If additional rows are needed, add them here in the middle so as not to impact the "Subtotal Additional Labor Categories" calculation$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
Subtotal Additional Labor Categories- 0$0.00

Total MVP Base Year Labor - 0 $0.00

Other Direct Costs (if applicable) Description of Other Direct Costs MVP Base Year Price

$0.00
$0.00
$0.00
$0.00
$0.00
If additional rows are needed, add them here in the middle so as not to impact the "Subtotal Additional Labor Categories" calculation$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00

Subtotal MVP Base Year Other Direct Costs $0.00

TOTAL ALL COSTS MVP BASE YEAR $0.00

4 MVP -- Year 1 PSHBS

Company NameTotal Price -- MVP Year 1$0.00Attachment 3
Tab 4
Postal Service Health Benefits System
24322623R0004
MVP Year 1 (Part of Task Order 1)
Labor CategoryProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)# of HoursMVP Year 1
Fully Burdened RateMVP Year 1 Price
Program Manager (Senior)Engagement Lead / Senior Program Manager0$0.00$0.00
IT Project Manager (Master)Lead Product Manager / Lead Scrum Master / Human Centered Design SME0$0.00$0.00
IT Project Manager (Senior)Release Train Engineer / Benefits SME / Organizational Change Mgmt SME0$0.00$0.00
Development Operations Engineer (Master)Infrastructure Lead / Network Engineer / Cloud Architect0$0.00$0.00
Development Operations Engineer (Senior)Senior Performance Tester / Senior Configuration Developer0$0.00$0.00
Development Operations Engineer (Journeyman)Development Security Operations Engineer / Build Engineer / Performance Tester / Configuration Developer0$0.00$0.00
Software Engineer (Master)Developer Lead0$0.00$0.00
Software Engineer (Senior)Senior Developer0$0.00$0.00
Software Engineer (Journeyman)Developer0$0.00$0.00
Software Quality Assurance Engineer and Tester (Master)Test Lead / Senior Automation Tester0$0.00$0.00
Software Quality Assurance Engineer and Tester (Senior)Senior Tester / Automation Tester0$0.00$0.00
Software Quality Assurance Engineer and Tester (Journeyman)Tester0$0.00$0.00
Information Systems Security Officer (Master)Security Lead0$0.00$0.00
Information Security Engineer (Master)Security and Compliance SME0$0.00$0.00
Information Security Engineer (Senior)Security Tester Lead / Senior Security Engineer0$0.00$0.00
Information Security Engineer (Journeyman)Security Tester / Security Engineer0$0.00$0.00
Business Systems Analyst (Master)Functional (SME) / Scrum Master / Product Owner0$0.00$0.00
Business Systems Analyst (Senior)Senior Functional Analyst0$0.00$0.00
Business Systems Analyst (Journeyman)Functional Analyst0$0.00$0.00
Technical WriterTechnical Writer0$0.00$0.00
Customer Experience SpecialistCX Researcher / CX Designer / Content Strategist / Information Architect0$0.00$0.00

Subtotal Solicitation Labor Categories - 0 $0.00

Additional Labor Categories Proposed by OfferorProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)# of HoursMVP Year 1
Fully Burdened RateMVP Year 1 Price
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
If additional rows are needed, add them here in the middle so as not to impact the "Subtotal Additional Labor Categories" calculation$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
Subtotal Additional Labor Categories- 0$0.00

Total MVP Year 1 Labor - 0 $0.00

Other Direct Costs Description of Other Direct Costs MVP Year 1 Price

$0.00
$0.00
$0.00
$0.00
$0.00
If additional rows are needed, add them here in the middle so as not to impact the "Subtotal Additional Labor Categories" calculation$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00

Subtotal MVP Year 1 Other Direct Costs $0.00

TOTAL ALL COSTS MVP YEAR 1 $0.00

5 Year 2 -- PSHBS

Company NameTotal Price -- Year 2 PSHBS Labor$0.00Attachment 3
Tab 5
Postal Service Health Benefits System
24322623R0004
Year 2 -- PSHBS Labor Only
Labor CategoryProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)Estimated # of HoursYear 2
Fully Burdened RateYear 2 Price
Program Manager (Senior)Engagement Lead / Senior Program Manager02,820.00$0.00$0.00
IT Project Manager (Master)Lead Product Manager / Lead Scrum Master / Human Centered Design SME03,760.00$0.00$0.00
IT Project Manager (Senior)Release Train Engineer / Benefits SME / Organizational Change Mgmt SME02,820.00$0.00$0.00
Development Operations Engineer (Master)Infrastructure Lead / Network Engineer / Cloud Architect0940.00$0.00$0.00
Development Operations Engineer (Senior)Senior Performance Tester / Senior Configuration Developer03,760.00$0.00$0.00
Development Operations Engineer (Journeyman)Development Security Operations Engineer / Build Engineer / Performance Tester / Configuration Developer04,700.00$0.00$0.00
Software Engineer (Master)Developer Lead03,760.00$0.00$0.00
Software Engineer (Senior)Senior Developer09,400.00$0.00$0.00
Software Engineer (Journeyman)Developer09,400.00$0.00$0.00
Software Quality Assurance Engineer and Tester (Master)Test Lead / Senior Automation Tester01,880.00$0.00$0.00
Software Quality Assurance Engineer and Tester (Senior)Senior Tester / Automation Tester01,880.00$0.00$0.00
Software Quality Assurance Engineer and Tester (Journeyman)Tester03,760.00$0.00$0.00
Information Systems Security Officer (Master)Security Lead01,880.00$0.00$0.00
Information Security Engineer (Master)Security and Compliance SME01,880.00$0.00$0.00
Information Security Engineer (Senior)Security Tester Lead / Senior Security Engineer01,880.00$0.00$0.00
Information Security Engineer (Journeyman)Security Tester / Security Engineer03,760.00$0.00$0.00
Business Systems Analyst (Master)Functional (SME) / Scrum Master / Product Owner09,400.00$0.00$0.00
Business Systems Analyst (Senior)Senior Functional Analyst03,760.00$0.00$0.00
Business Systems Analyst (Journeyman)Functional Analyst013,160.00$0.00$0.00
Technical WriterTechnical Writer0940.00$0.00$0.00
Customer Experience SpecialistCX Researcher / CX Designer / Content Strategist / Information Architect04,700.00$0.00$0.00

Subtotal Solicitation Labor Categories 90,240.00 $0.00

Additional Labor Categories Proposed by OfferorProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)# of HoursYear 2
Fully Burdened RateYear 2 Price
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
If additional rows are needed, add them here in the middle so as not to impact the "Subtotal Additional Labor Categories" calculation$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
Subtotal Additional Labor Categories- 0$0.00

Total Year 2 PSHBS Labor 90,240.00 $0.00

6 Year 3 -- PSHBS

Company NameTotal Price -- Year 3 PSHBS Labor$0.00Attachment 3
Tab 6
Postal Service Health Benefits System
24322623R0004
Year 3 -- PSHBS Labor Only
Labor CategoryProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)Estimated # of HoursYear 3
Fully Burdened RateYear 3 Price
Program Manager (Senior)Engagement Lead / Senior Program Manager02,820.00$0.00$0.00
IT Project Manager (Master)Lead Product Manager / Lead Scrum Master / Human Centered Design SME03,760.00$0.00$0.00
IT Project Manager (Senior)Release Train Engineer / Benefits SME / Organizational Change Mgmt SME02,820.00$0.00$0.00
Development Operations Engineer (Master)Infrastructure Lead / Network Engineer / Cloud Architect0940.00$0.00$0.00
Development Operations Engineer (Senior)Senior Performance Tester / Senior Configuration Developer03,760.00$0.00$0.00
Development Operations Engineer (Journeyman)Development Security Operations Engineer / Build Engineer / Performance Tester / Configuration Developer04,700.00$0.00$0.00
Software Engineer (Master)Developer Lead03,760.00$0.00$0.00
Software Engineer (Senior)Senior Developer09,400.00$0.00$0.00
Software Engineer (Journeyman)Developer09,400.00$0.00$0.00
Software Quality Assurance Engineer and Tester (Master)Test Lead / Senior Automation Tester01,880.00$0.00$0.00
Software Quality Assurance Engineer and Tester (Senior)Senior Tester / Automation Tester01,880.00$0.00$0.00
Software Quality Assurance Engineer and Tester (Journeyman)Tester03,760.00$0.00$0.00
Information Systems Security Officer (Master)Security Lead01,880.00$0.00$0.00
Information Security Engineer (Master)Security and Compliance SME01,880.00$0.00$0.00
Information Security Engineer (Senior)Security Tester Lead / Senior Security Engineer01,880.00$0.00$0.00
Information Security Engineer (Journeyman)Security Tester / Security Engineer03,760.00$0.00$0.00
Business Systems Analyst (Master)Functional (SME) / Scrum Master / Product Owner09,400.00$0.00$0.00
Business Systems Analyst (Senior)Senior Functional Analyst03,760.00$0.00$0.00
Business Systems Analyst (Journeyman)Functional Analyst013,160.00$0.00$0.00
Technical WriterTechnical Writer0940.00$0.00$0.00
Customer Experience SpecialistCX Researcher / CX Designer / Content Strategist / Information Architect04,700.00$0.00$0.00

Subtotal Solicitation Labor Categories 90,240.00 $0.00

Additional Labor Categories Proposed by OfferorProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)# of HoursYear 3
Fully Burdened RateYear 3 Price
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
If additional rows are needed, add them here in the middle so as not to impact the "Subtotal Additional Labor Categories" calculation$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
Subtotal Additional Labor Categories- 0$0.00

Total Year 3 PSHBS Labor 90,240.00 $0.00

7 Year 4 -- PSHBS

Company NameTotal Price -- Year 4 PSHBS Labor$0.00Attachment 3
Tab 7
Postal Service Health Benefits System
24322623R0004
Year 4 -- PSHBS Labor Only
Labor CategoryProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)Estimated # of HoursYear 4
Fully Burdened RateYear 4 Price
Program Manager (Senior)Engagement Lead / Senior Program Manager02,820.00$0.00$0.00
IT Project Manager (Master)Lead Product Manager / Lead Scrum Master / Human Centered Design SME03,760.00$0.00$0.00
IT Project Manager (Senior)Release Train Engineer / Benefits SME / Organizational Change Mgmt SME02,820.00$0.00$0.00
Development Operations Engineer (Master)Infrastructure Lead / Network Engineer / Cloud Architect0940.00$0.00$0.00
Development Operations Engineer (Senior)Senior Performance Tester / Senior Configuration Developer03,760.00$0.00$0.00
Development Operations Engineer (Journeyman)Development Security Operations Engineer / Build Engineer / Performance Tester / Configuration Developer04,700.00$0.00$0.00
Software Engineer (Master)Developer Lead03,760.00$0.00$0.00
Software Engineer (Senior)Senior Developer09,400.00$0.00$0.00
Software Engineer (Journeyman)Developer09,400.00$0.00$0.00
Software Quality Assurance Engineer and Tester (Master)Test Lead / Senior Automation Tester01,880.00$0.00$0.00
Software Quality Assurance Engineer and Tester (Senior)Senior Tester / Automation Tester01,880.00$0.00$0.00
Software Quality Assurance Engineer and Tester (Journeyman)Tester03,760.00$0.00$0.00
Information Systems Security Officer (Master)Security Lead01,880.00$0.00$0.00
Information Security Engineer (Master)Security and Compliance SME01,880.00$0.00$0.00
Information Security Engineer (Senior)Security Tester Lead / Senior Security Engineer01,880.00$0.00$0.00
Information Security Engineer (Journeyman)Security Tester / Security Engineer03,760.00$0.00$0.00
Business Systems Analyst (Master)Functional (SME) / Scrum Master / Product Owner09,400.00$0.00$0.00
Business Systems Analyst (Senior)Senior Functional Analyst03,760.00$0.00$0.00
Business Systems Analyst (Journeyman)Functional Analyst013,160.00$0.00$0.00
Technical WriterTechnical Writer0940.00$0.00$0.00
Customer Experience SpecialistCX Researcher / CX Designer / Content Strategist / Information Architect04,700.00$0.00$0.00

Subtotal Solicitation Labor Categories 90,240.00 $0.00

Additional Labor Categories Proposed by OfferorProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)# of HoursYear 4
Fully Burdened RateYear 4 Price
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
If additional rows are needed, add them here in the middle so as not to impact the "Subtotal Additional Labor Categories" calculation$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
Subtotal Additional Labor Categories- 0$0.00

Total Year 4 PSHBS Labor 90,240.00 $0.00

8 Year 5 -- PSHBS

Company NameTotal Price -- Year 5 PSHBS Labor$0.00Attachment 3
Tab 8
Postal Service Health Benefits System
24322623R0004
Year 5 -- PSHBS Labor Only
Labor CategoryProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)Estimated # of HoursYear 5
Fully Burdened RateYear 5 Price
Program Manager (Senior)Engagement Lead / Senior Program Manager02,820.00$0.00$0.00
IT Project Manager (Master)Lead Product Manager / Lead Scrum Master / Human Centered Design SME03,760.00$0.00$0.00
IT Project Manager (Senior)Release Train Engineer / Benefits SME / Organizational Change Mgmt SME02,820.00$0.00$0.00
Development Operations Engineer (Master)Infrastructure Lead / Network Engineer / Cloud Architect0940.00$0.00$0.00
Development Operations Engineer (Senior)Senior Performance Tester / Senior Configuration Developer03,760.00$0.00$0.00
Development Operations Engineer (Journeyman)Development Security Operations Engineer / Build Engineer / Performance Tester / Configuration Developer04,700.00$0.00$0.00
Software Engineer (Master)Developer Lead03,760.00$0.00$0.00
Software Engineer (Senior)Senior Developer09,400.00$0.00$0.00
Software Engineer (Journeyman)Developer09,400.00$0.00$0.00
Software Quality Assurance Engineer and Tester (Master)Test Lead / Senior Automation Tester01,880.00$0.00$0.00
Software Quality Assurance Engineer and Tester (Senior)Senior Tester / Automation Tester01,880.00$0.00$0.00
Software Quality Assurance Engineer and Tester (Journeyman)Tester03,760.00$0.00$0.00
Information Systems Security Officer (Master)Security Lead01,880.00$0.00$0.00
Information Security Engineer (Master)Security and Compliance SME01,880.00$0.00$0.00
Information Security Engineer (Senior)Security Tester Lead / Senior Security Engineer01,880.00$0.00$0.00
Information Security Engineer (Journeyman)Security Tester / Security Engineer03,760.00$0.00$0.00
Business Systems Analyst (Master)Functional (SME) / Scrum Master / Product Owner09,400.00$0.00$0.00
Business Systems Analyst (Senior)Senior Functional Analyst03,760.00$0.00$0.00
Business Systems Analyst (Journeyman)Functional Analyst013,160.00$0.00$0.00
Technical WriterTechnical Writer0940.00$0.00$0.00
Customer Experience SpecialistCX Researcher / CX Designer / Content Strategist / Information Architect04,700.00$0.00$0.00

Subtotal Solicitation Labor Categories 90,240.00 $0.00

Additional Labor Categories Proposed by OfferorProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)# of HoursYear 5
Fully Burdened RateYear 5 Price
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
If additional rows are needed, add them here in the middle so as not to impact the "Subtotal Additional Labor Categories" calculation$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
Subtotal Additional Labor Categories- 0$0.00

Total Year 5 PSHBS Labor 90,240.00 $0.00

9 Year 6 -- PSHBS

Company NameTotal Price -- Year 6 PSHBS Labor$0.00Attachment 3
Tab 9
Postal Service Health Benefits System
24322623R0004
Year 6 -- PSHBS Labor Only
Labor CategoryProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)Estimated # of HoursYear 6
Fully Burdened RateYear 6 Price
Program Manager (Senior)Engagement Lead / Senior Program Manager02,820.00$0.00$0.00
IT Project Manager (Master)Lead Product Manager / Lead Scrum Master / Human Centered Design SME03,760.00$0.00$0.00
IT Project Manager (Senior)Release Train Engineer / Benefits SME / Organizational Change Mgmt SME02,820.00$0.00$0.00
Development Operations Engineer (Master)Infrastructure Lead / Network Engineer / Cloud Architect0940.00$0.00$0.00
Development Operations Engineer (Senior)Senior Performance Tester / Senior Configuration Developer03,760.00$0.00$0.00
Development Operations Engineer (Journeyman)Development Security Operations Engineer / Build Engineer / Performance Tester / Configuration Developer04,700.00$0.00$0.00
Software Engineer (Master)Developer Lead03,760.00$0.00$0.00
Software Engineer (Senior)Senior Developer09,400.00$0.00$0.00
Software Engineer (Journeyman)Developer09,400.00$0.00$0.00
Software Quality Assurance Engineer and Tester (Master)Test Lead / Senior Automation Tester01,880.00$0.00$0.00
Software Quality Assurance Engineer and Tester (Senior)Senior Tester / Automation Tester01,880.00$0.00$0.00
Software Quality Assurance Engineer and Tester (Journeyman)Tester03,760.00$0.00$0.00
Information Systems Security Officer (Master)Security Lead01,880.00$0.00$0.00
Information Security Engineer (Master)Security and Compliance SME01,880.00$0.00$0.00
Information Security Engineer (Senior)Security Tester Lead / Senior Security Engineer01,880.00$0.00$0.00
Information Security Engineer (Journeyman)Security Tester / Security Engineer03,760.00$0.00$0.00
Business Systems Analyst (Master)Functional (SME) / Scrum Master / Product Owner09,400.00$0.00$0.00
Business Systems Analyst (Senior)Senior Functional Analyst03,760.00$0.00$0.00
Business Systems Analyst (Journeyman)Functional Analyst013,160.00$0.00$0.00
Technical WriterTechnical Writer0940.00$0.00$0.00
Customer Experience SpecialistCX Researcher / CX Designer / Content Strategist / Information Architect04,700.00$0.00$0.00

Subtotal Solicitation Labor Categories 90,240.00 $0.00

Additional Labor Categories Proposed by OfferorProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)# of HoursYear 6
Fully Burdened RateYear 6 Price
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
If additional rows are needed, add them here in the middle so as not to impact the "Subtotal Additional Labor Categories" calculation$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
Subtotal Additional Labor Categories- 0$0.00

Total Year 6 PSHBS Labor 90,240.00 $0.00

10 Labor Categories -- CSC

Company NameAttachment 3
Tab 10
Postal Service Health Benefits Customer Support CenterLabor Categories -- These labor categories and rates apply to pricing the Postal Service Health Benefits Customer Support Center portion of this requirement.
24322623R0004The labor categories and rates are binding in that they are not be exceeded when used to price this requirement or on future task orders.
Labor CategoryProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)Base Year
Fully Burdened RateYear 1
Fully Burdened RateYear 2
Fully Burdened RateYear 3
Fully Burdened RateYear 4
Fully Burdened RateYear 5
Fully Burdened RateYear 6

Fully Burdened Rate

Project Manager II - Customer ServiceOverall Responsibility for CSC$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Business Operations Manager IOversee daily operations$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Senior ManagerOversee staff and develop SOP$0.00$0.00$0.00$0.00$0.00$0.00$0.00
CSC SupervisorSupervise Customer Service Rep$0.00$0.00$0.00$0.00$0.00$0.00$0.00
CSC Eligibility SupervisorResolve escalation issues and consult with USPS, OPM, RS, SSA, etc.$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Quality Assurance SpecialistReview enrollments and reporting$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Nurse ConsultantReview family members incapable of self support$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Lead TrainerTrain customer service staff$0.00$0.00$0.00$0.00$0.00$0.00$0.00
TrainerTrain customer service staff$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Customer Service Rep 3 / Open SeasonTeam Lead$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Customer Service Rep 2 / Open SeasonComplex eligibility or enrollment reconciliation$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Customer Service Rep 1 / Open SeasonFront line calls, emails, chat$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Customer Service Rep 3 / Year-roundTeam Lead$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Customer Service Rep 2 / Year-roundComplex eligibility or enrollment reconciliation$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Customer Service Rep 1 / Year-roundFront line calls, emails, chat$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Data AnalystReconcile premiums to enrollment (technical)$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Business AnalystReconcile premiums to enrollment (operations)$0.00$0.00$0.00$0.00$0.00$0.00$0.00
Additional Labor Categories Proposed by OfferorProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)Base Year
Fully Burdened RateYear 1
Fully Burdened RateYear 2
Fully Burdened RateYear 3
Fully Burdened RateYear 4
Fully Burdened RateYear 5
Fully Burdened RateYear 6

Fully Burdened Rate

$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00
$0.00$0.00$0.00$0.00$0.00$0.00$0.00

11 Base Year -- CSC

Company NameTotal Price -- Base Year CSC Labor$0.00Attachment 3
Tab 11
Postal Service Health Benefits Customer Support Center
24322623R0004
Base Year -- CSC Labor Only
Labor CategoryProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)Estimated # of HoursBase Year
Fully Burdened RateBase Year Price
Project Manager II - Customer ServiceOverall Responsibility for CSC01,880.00$0.00$0.00
Business Operations Manager IOversee daily operations01,880.00$0.00$0.00
Senior ManagerOversee staff and develop SOP01,880.00$0.00$0.00
CSC SupervisorSupervise Customer Service Rep04,230.00$0.00$0.00
CSC Eligibility SupervisorResolve escalation issues and consult with USPS, OPM, RS, SSA, etc.0940.00$0.00$0.00
Quality Assurance SpecialistReview enrollments and reporting02,507.00$0.00$0.00
Nurse ConsultantReview family members incapable of self support0627.00$0.00$0.00
Lead TrainerTrain customer service staff0783.00$0.00$0.00
TrainerTrain customer service staff01,880.00$0.00$0.00
Customer Service Rep 3 / Open SeasonTeam Lead08,910.00$0.00$0.00
Customer Service Rep 2 / Open SeasonComplex eligibility or enrollment reconciliation029,700.00$0.00$0.00
Customer Service Rep 1 / Open SeasonFront line calls, emails, chat099,000.00$0.00$0.00
Data AnalystReconcile premiums to enrollment (technical)01,880.00$0.00$0.00
Business AnalystReconcile premiums to enrollment (operations)03,760.00$0.00$0.00

Subtotal Solicitation Labor Categories 159,857.00 $0.00

Additional Labor Categories Proposed by OfferorProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)# of HoursBase Year
Fully Burdened RateBase Year Price
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
If additional rows are needed, add them here in the middle so as not to impact the "Subtotal Additional Labor Categories" calculation$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
Subtotal Additional Labor Categories- 0$0.00

Total Base Year CSC Labor 159,857.00 $0.00

12 Year 1 -- CSC

Company NameTotal Price -- Year 1 CSC Labor$0.00Attachment 3
Tab 12
Postal Service Health Benefits Customer Support Center
24322623R0004
Year 1 -- CSC Labor Only
Labor CategoryProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)Estimated # of HoursYear 1
Fully Burdened RateYear 1 Price
Project Manager II - Customer ServiceOverall Responsibility for CSC01,880.00$0.00$0.00
Business Operations Manager IOversee daily operations01,880.00$0.00$0.00
Senior ManagerOversee staff and develop SOP01,880.00$0.00$0.00
CSC SupervisorSupervise Customer Service Rep05,640.00$0.00$0.00
CSC Eligibility SupervisorResolve escalation issues and consult with USPS, OPM, RS, SSA, etc.01,880.00$0.00$0.00
Quality Assurance SpecialistReview enrollments and reporting03,760.00$0.00$0.00
Nurse ConsultantReview family members incapable of self support01,880.00$0.00$0.00
Lead TrainerTrain customer service staff01,880.00$0.00$0.00
TrainerTrain customer service staff05,640.00$0.00$0.00
Customer Service Rep 3 / Open SeasonTeam Lead0891.00$0.00$0.00
Customer Service Rep 2 / Open SeasonComplex eligibility or enrollment reconciliation02,970.00$0.00$0.00
Customer Service Rep 1 / Open SeasonFront line calls, emails, chat09,900.00$0.00$0.00
Customer Service Rep 3 / Year-roundTeam Lead03,341.00$0.00$0.00
Customer Service Rep 2 / Year-roundComplex eligibility or enrollment reconciliation011,138.00$0.00$0.00
Customer Service Rep 1 / Year-roundFront line calls, emails, chat037,125.00$0.00$0.00
Data AnalystReconcile premiums to enrollment (technical)03,760.00$0.00$0.00
Business AnalystReconcile premiums to enrollment (operations)07,520.00$0.00$0.00

Subtotal Solicitation Labor Categories 102,965.00 $0.00

Additional Labor Categories Proposed by OfferorProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)# of HoursYear 1
Fully Burdened RateYear 1 Price
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
If additional rows are needed, add them here in the middle so as not to impact the "Subtotal Additional Labor Categories" calculation$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
Subtotal Additional Labor Categories- 0$0.00

Total Year 1 CSC Labor 102,965.00 $0.00

13 Year 2 -- CSC

Company NameTotal Price -- Year 2 CSC Labor$0.00Attachment 3
Tab 13
Postal Service Health Benefits Customer Support Center
24322623R0004
Year 2 -- CSC Labor Only
Labor CategoryProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)Estimated # of HoursYear 2
Fully Burdened RateYear 2 Price
Project Manager II - Customer ServiceOverall Responsibility for CSC01,880.00$0.00$0.00
Business Operations Manager IOversee daily operations01,880.00$0.00$0.00
Senior ManagerOversee staff and develop SOP01,880.00$0.00$0.00
CSC SupervisorSupervise Customer Service Rep05,640.00$0.00$0.00
CSC Eligibility SupervisorResolve escalation issues and consult with USPS, OPM, RS, SSA, etc.01,880.00$0.00$0.00
Quality Assurance SpecialistReview enrollments and reporting03,760.00$0.00$0.00
Nurse ConsultantReview family members incapable of self support01,880.00$0.00$0.00
Lead TrainerTrain customer service staff01,880.00$0.00$0.00
TrainerTrain customer service staff05,640.00$0.00$0.00
Customer Service Rep 3 / Open SeasonTeam Lead0891.00$0.00$0.00
Customer Service Rep 2 / Open SeasonComplex eligibility or enrollment reconciliation02,970.00$0.00$0.00
Customer Service Rep 1 / Open SeasonFront line calls, emails, chat09,900.00$0.00$0.00
Customer Service Rep 3 / Year-roundTeam Lead02,228.00$0.00$0.00
Customer Service Rep 2 / Year-roundComplex eligibility or enrollment reconciliation07,425.00$0.00$0.00
Customer Service Rep 1 / Year-roundFront line calls, emails, chat024,750.00$0.00$0.00
Data AnalystReconcile premiums to enrollment (technical)03,760.00$0.00$0.00
Business AnalystReconcile premiums to enrollment (operations)07,520.00$0.00$0.00

Subtotal Solicitation Labor Categories 85,764.00 $0.00

Additional Labor Categories Proposed by OfferorProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)# of HoursYear 2
Fully Burdened RateYear 2 Price
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
If additional rows are needed, add them here in the middle so as not to impact the "Subtotal Additional Labor Categories" calculation$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
Subtotal Additional Labor Categories- 0$0.00

Total Year 2 CSC Labor 85,764.00 $0.00

14 Year 3 -- CSC

Company NameTotal Price -- Year 3 CSC Labor$0.00Attachment 3
Tab 14
Postal Service Health Benefits Customer Support Center
24322623R0004
Year 3 -- CSC Labor Only
Labor CategoryProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)Estimated # of HoursYear 3
Fully Burdened RateYear 3 Price
Project Manager II - Customer ServiceOverall Responsibility for CSC01,880.00$0.00$0.00
Business Operations Manager IOversee daily operations01,880.00$0.00$0.00
Senior ManagerOversee staff and develop SOP01,880.00$0.00$0.00
CSC SupervisorSupervise Customer Service Rep05,640.00$0.00$0.00
CSC Eligibility SupervisorResolve escalation issues and consult with USPS, OPM, RS, SSA, etc.01,880.00$0.00$0.00
Quality Assurance SpecialistReview enrollments and reporting03,760.00$0.00$0.00
Nurse ConsultantReview family members incapable of self support01,880.00$0.00$0.00
Lead TrainerTrain customer service staff01,880.00$0.00$0.00
TrainerTrain customer service staff05,640.00$0.00$0.00
Customer Service Rep 3 / Open SeasonTeam Lead0891.00$0.00$0.00
Customer Service Rep 2 / Open SeasonComplex eligibility or enrollment reconciliation02,970.00$0.00$0.00
Customer Service Rep 1 / Open SeasonFront line calls, emails, chat09,900.00$0.00$0.00
Customer Service Rep 3 / Year-roundTeam Lead02,228.00$0.00$0.00
Customer Service Rep 2 / Year-roundComplex eligibility or enrollment reconciliation07,425.00$0.00$0.00
Customer Service Rep 1 / Year-roundFront line calls, emails, chat024,750.00$0.00$0.00
Data AnalystReconcile premiums to enrollment (technical)03,760.00$0.00$0.00
Business AnalystReconcile premiums to enrollment (operations)07,520.00$0.00$0.00

Subtotal Solicitation Labor Categories 85,764.00 $0.00

Additional Labor Categories Proposed by OfferorProject Role / DescriptionOfferor's Labor Category Title (if different than Column A)# of HoursYear 3
Fully Burdened RateYear 3 Price
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00
$0.00$0.00

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