Attachment_3_-_IDIQ_PWS_Template.docx
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- Attached to
- RFP for Indian Health Service HIT Modernization Federal contract opportunity
- Solicitation number
- 140D0421R0050
About this file
This performance work statement template and related solicitation provide details for the Indian Health Service Health Information Technology Modernization Program. The Indian Health Service seeks proposals for an indefinite delivery/indefinite quantity contract to implement electronic health records and integrate health IT solutions across multiple sites. Offerors must describe their technical approach, including planning, implementation, training, data management, interoperability, quality assurance, operations and support, cybersecurity, and project management. Proposals are due by September 1st, 2022 with award expected shortly thereafter. The contract will have a single awardee to modernize health IT for initial go-live at three sample service units with an emphasis on unique site needs.
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RFP No. 140D0421R0050 Attachment 3 Indian Health Service (IHS) Health Information Technology (Health IT) Modernization Program
SAMPLE TASK ORDER (TO)
PERFORMANCE WORK STATEMENT TEMPLATE
Purpose The purpose of this Performance Work Statement (PWS) template is to assist Offerors in structuring their proposals in response to the Indian Health Service (IHS) Health Information Technology (Health IT) Modernization Sample TO Statement of Objectives. This template is intended to facilitate offerors’ submission of a complete and executable Sample TO proposal that thoroughly addresses the Health IT Modernization Program’s objectives and documents the tasks and associated deliverables necessary to execute their proposed solutions.
1.0 Sample TO PWS Tasks for Proposed HIT Solution
The offeror shall fully describe its proposed technical approach for achieving the initial Modernized Health IT Go-Live at three sample service units (A, B, and C), as described in the Sample TO SOO. The solution provided shall address the unique needs of the service units based on the information provided in Appendix A.
1.1. Solution Objectives
1.1.1. Planning and Implementation of Solution Capabilities
For each of the Objectives in Sample TO SOO, Section 4.2, Offerors shall describe their approach for advance planning to ensure attainment of the objective.
1.1.1.1. Enterprise Implementation Planning
The Offeror shall explain how the proposed Health IT solution will accomplish the objectives identified in Sample TO SOO, Section 4.2.1, to include a description of all proposed tasks for meeting this objective.
1.1.1.2. Site Implementation Planning and Deployment
The Offeror shall explain how the proposed Health IT solution will accomplish the objectives identified in Sample TO SOO, Section 4.2.2, to include a description of all proposed tasks for meeting this objective.
1.1.1.3. Go-Live and Post-Go-Live Support
The Offeror shall explain how the proposed Health IT solution will accomplish the objectives identified in Sample TO SOO, Section 4.2.3, to include a description of all proposed tasks for meeting this objective.
1.1.2. Training
The Offeror shall explain how the proposed Health IT solution will accomplish the objectives identified in Sample TO SOO Section 4.3, to include a description of all proposed tasks for meeting this objective.
1.1.3. Data Management
The Offeror shall explain how the proposed Health IT solution will accomplish the objective identified in Sample TO SOO Section 4.4, to include a description of all proposed tasks for meeting this objective.
1.1.4. Interoperability
The Offeror shall explain how the proposed Health IT solution will accomplish the objective identified in Sample TO SOO Section 4.5, to include a description of all proposed tasks for meeting this objective.
1.1.5. Quality Assurance and Testing Strategy
The Offeror shall explain how the proposed Health IT solution will accomplish the objectives identified in Sample TO SOO Section 4.6, to include a description of all proposed tasks for meeting this objective.
1.1.6. Operations and Support
1.1.6.1. Enterprise Operations and Support
The Offeror shall explain how the proposed Health IT solution will accomplish the objectives identified in Sample TO SOO Section 4.7.1, to include a description of all proposed tasks for meeting this objective.
1.1.6.2. Site Operations and Support
The Offeror shall explain how the proposed Health IT solution will accomplish the objectives identified in Sample TO SOO Section 4.7.2, to include a description of all proposed tasks for meeting this objective.
1.1.7. Cybersecurity and Access
The Offeror shall explain how the proposed Health IT solution will accomplish the objectives identified in Sample TO SOO Section 4.8, to include a description of all proposed tasks for meeting this objective.
1.1.8. Project Management
The Offeror shall explain how the proposed Health IT solution will accomplish the objectives identified in Sample TO SOO Section 4.9, to include a description of all proposed tasks for meeting this objective.
1.1.8.1. Capital Planning and Investment Control
The Offeror shall explain how the proposed Health IT solution will accomplish the objectives identified in Sample TO SOO Section 4.9.1, to include a description of all proposed tasks for meeting this objective.
1.1.8.2. Section 508 Compliant Materials
The Offeror shall explain how the proposed Health IT solution will accomplish the objective identified in Sample TO SOO Section 4.9.2, to include a description of all proposed tasks for meeting this objective.
1.1.8.3. Contract Personnel
The Offeror shall explain how the proposed Health IT solution will accomplish the objective identified in Sample TO SOO Section 4.9.3, to include a description of all proposed tasks for meeting this objective.
1.2 Assumptions/Constraints/Pre-conditions:
The Offeror shall thoroughly address its assumptions of the state of the infrastructure and organizational readiness for the Service Units A-C.
The Offeror shall detail any additional assumptions that were made in the technical approach detailed in this PWS.
1.3 Deliverables to be Submitted
As part of the proposed technical approach, and corresponding to the respective PWS task(s), the Offeror shall list all deliverables that will be provided in the execution of this Sample TO. The Offeror shall populate the table below that provides, at minimum, the following categories of information:
| Deliverable # |
| PWS Task # |
| Deliverable Title |
| Deliverable Due Date |
2.0 Contract Details
2.1 Summary of Other Deliverables
In the table below, provide a list of any deliverables not covered by any specific PWS task that should be provided in the course of overall contract execution. Include a description for that deliverable.
| Deliverable # |
| Deliverable Title |
| Deliverable Description |
| Deliverable |
Due Date*
2.2 Performance Management and Quality Assurance
The Offeror shall provide a Quality Assurance Plan (QAP) and a Performance Requirements Summary. The Offeror’s QAP shall explain how the Offeror’s quality control program will ensure services are performed in accordance with the Task Order SOO, and the Performance Requirements detailed in the Performance Requirements Summary described in 2.2.1. The Offeror shall detail procedures to identify, prevent, and ensure non-recurrence of defective work products and services.
2.2.1 Performance Requirements Summary
Key Performance Indicators shall be identified for each SOO section, to include specific metrics that will be used to demonstrate quality of performance.
| PWS Reference Number |
| SOO Reference Number |
| Performance Standards |
| Maximum Allowable Deviation |
| Incentives/ Disincentives |
| Method of Surveillance |
| (Requirement or Task/Sub-Task or number from the PWS) |
| (Objective number from the Health IT Solution SOO) |
| (What should the standards for completeness, reliability, accuracy, timeliness, quality and/or cost be?) |
| (Define good or bad variance from standard, e.g., weeks ahead of schedule, + or - % variance from cost.) |
| (Define the incentives or disincentives that will be applied, if any, for meeting, exceeding, or not meeting the performance standards) |
| (Monitoring Method. How will we determine that success has been achieved? Specify the frequency of monitoring and measuring.) |
2.2.2 Service Level Agreements
The Offeror shall provide enterprise and site Service Level Agreement (SLA) for services, support and activities specified in the contract between the Offeror, IHS, and the Service Units A-C.
2.3 Period of Performance
The Offeror shall identify the period of performance of this Task Order.
2.4 Place of Performance
The Place of Performance for site implementation will be at the sites included in the Service Units A-C.
The Offeror shall identify the place of performance for all other tasks (unrelated to sites).
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