Attachment 2 Quality Assurance Surveillance Plan SCADA.pdf
PDF 135 KB Posted
- Attached to
- BEP SCADA System Maintenance Service
- Solicitation number
- 2031ZA26Q00009
About this file
This is a Quality Assurance Surveillance Plan for Supervisory Control and Data Acquisition (SCADA) System Maintenance Services at the Bureau of Engraving & Printing (BEP) in Washington, DC. The plan establishes oversight mechanisms and responsibilities for contract administration and service delivery.
The contract encompasses maintenance of a SCADA software support contract, 80 hours of monthly maintenance support services, annual operator training for three shifts accommodating up to 75 users per year, and provisions for system modifications and hardware-related repairs. The BEP provides all IT infrastructure hardware (network devices, laptops, computers, servers) and standard COTS software applications and operating systems, while the contractor supplies all labor, travel, parts, materials, transportation, equipment, tools, training, supplies, management, and supervision. Any contractor-purchased software licenses transfer to the BEP, and all software must be approved by BEP's Office of Critical Infrastructure and IT Security and Office of IT Operations. The plan implements 100% surveillance across three service areas: (1) Citect SCADA Support Contract with monthly coordination meetings, task demonstrations on demand, check-in/check-out communications, on-site verification, and monthly accomplishment reports; (2) Annual training for operator-level users conducted in classroom settings with COR oversight and direct observation; and (3) Major modifications and hardware repairs overseen by the COR or designee to ensure Statement of Work compliance. The Contracting Officer delegates day-to-day administration to the Contracting Officer's Representative (COR), who serves as the official point of contact with the contractor's Project Manager and functions as inspector to verify all work performance meets contract requirements.
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Text version
QUALITY ASSURANCE SURVEILLANCE PLAN
For
Supervisory Control and Data Acquisition System Maintenance Service
BUREAU OF ENGRAVING & PRINTING
Washington, DC
QUALITY ASSURANCE SURVEILLANCE PLAN
I. INTRODUCTION AND PURPOSE
Providing all labor, travel, parts, materials, transportation, equipment, tools, training, supplies, management and supervision and all other items and services necessary to perform these services in support of SCADA equipment (and underlying SCADA subsystems) located at both the BEP’s DCF and WCF facilities. The BEP will provide all IT Infrastructure hardware such as network devices, laptops, computers, and servers. All software used by the contractor for work associated with SCADA will be approved for use by the BEP’s Office of Critical Infrastructure and IT Security and Office of IT Operations. If contractor purchases software, license ownership will be transferred to the BEP. Standard COTS software applications and operating systems will be provided by the BEP.
The Statement of Work includes the following; maintenance of a software support contract, services hours for maintenance support totaling 80 hours monthly, annual training, and a means for system modifications and hardware related repairs.
ROLES AND RESPONSIBILITES
1. Contracting Officer (CO)
The Contracting Officer (CO) has the authority to administer all aspects of the contract.
The Contracting Officer will delegate a l l aspects of the day-to-day contract administration duties to the COR The CO may also delegate authority to a Contract Specialist to overs contractual matters.
2. Contracting Officer's Representative (COR)
The COR serves as the day-to-day manager of the overall contract administration effort for the contract. The COR will be the official Point of Contact (POC) for communications with the Contractor’s Project Manager. The COR represents the Contracting Officer and functions as the primary point of contact for the overall contract effort. The COR oversees the overall contract administration effort. If modifications to the contract are necessary, the COR will prepare, review, and/or oversee the preparation of Statement of Work (SOW) and Independent Government Cost Estimate (IGCE) that will be used by the CO to solicit a proposal from the contractor. The COR may assist the CO in negotiations with the contractor. The COR is responsible for ensuring all contract interpretations are consistent with the Contracting Officer's interpretation prior to advising the contractor. The CO makes the final determination on all disputes in contract interpretations. When executing Major Modifications and Hardware Related Repairs as detailed in the SOW the COR will prepare, review, and/or oversee the preparation of Statement of Work (SOW) and
Independent Government Cost Estimate (IGCE) that will be used by the CO to solicit a proposal from the contractor. The COR may assist the CO in negotiations with the contractor.
The COR will serve as inspector to insure that all work was performed as per the contract.
The COR may designate someone for purposes of surveillance.
II. QUALITY ASSURANCE SURVEILLANCE PLAN
1. CITECT SCADA SUPPORT CONTRACT
At the beginning of each month the BEP and contractor will coordinate and develop a listing of all tasks for the upcoming month regarding SCADA system changes and maintenance.
At any time, BEP can request a demonstration of the complete task or what was done to verify that all the problem identify, or open issue has been resolved.
Check in and Out email from each of the contractor when working on the SCADA system per the template provide to them.
Provide some kind of verbal or written stating that they are on site at BEP.
Upon the conclusion of each month the contractor will provide a report of what work was accomplished.
COR or designee will insure that all planned work was completed. COR or designee will inspect all work to insure software was loaded, breakages were repaired and system changes made.
100% surveillance
2. ONGOING USER AND IT OPERATIONS ANNUAL TRAINING
Provide training once per year for three (3) shifts operator level users. Classroom setting for three shifts (25 users per class)
COR or designee will coordinate training. All training documentation be reviewed by the COR or designee prior training sessions. COR or designee will monitor training through direct observation or designating someone to observe.
3. MAJOR MODIFICATIONS AND HARDWARE RELATED REPAIRS
Major modification and/or equipment repair of the SCADA system may be needed. In the event of a SCADA major modification and / or equipment related repair, a scope will be provided to the contractor to which the contractor will propose.
The COR or designee will oversee all work to insure compliance with SOW.
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