Attachment_2_Quality_Assurance_Surveillance_Plan.pdf

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Monthly cleaning of indoor firing range, DC
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140P2125Q0068
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This document is a Quality Assurance Surveillance Plan (QASP) for indoor firing range cleaning services and hazardous waste disposal for the United States Park Police. The QASP details comprehensive performance monitoring and evaluation processes for a contractor responsible for monthly and semi-annual cleaning of an indoor firing range, including specific requirements for cleaning procedures, waste management, and filter replacement.

Key surveillance requirements include 100% inspection of each cleaning event, with performance standards covering tasks such as HEPA vacuuming of floors and surfaces, lead dust removal, equipment decontamination, waste disposal, and filter replacement. The plan outlines specific metrics for monthly and quarterly cleaning services, hazardous waste handling, and documentation requirements. Consequences for failing to meet performance standards include potential payment reductions and negative performance reviews that could impact future contract awards. The surveillance methodology involves 100% inspection during each cleaning event, with the Contracting Officer's Representative (COR) responsible for monitoring and documenting the contractor's performance against detailed performance requirements.

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Attachment 2: QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

United States Park Police

Indoor Firing Range Cleaning Services and Hazardous Waste Disposal

Attachment 2: Quality Assurance Surveillance Plan (QASP) USPP Indoor Firing Range Cleaning Services and Hazardous Waste Disposal

TABLE OF CONTENTS

1 INTRODUCTION

1.1 Purpose

1.2 Performance Management Approach

1.3 Performance Management Strategy

2 ROLES AND RESPONSIBILITIES

2.1 The Contracting Officer

2.2 The Contracting Officer’s Representative

3 IDENTIFICATION of REQUIRED PERFORMANCE STANDARDS and QUALITY LEVELS

4 METHODOLOGIES TO MONITOR PERFORMANCE

4.1 Surveillance Techniques

4.2 Customer Feedback

4.3 Acceptable Quality Levels

5 QUALITY ASSURANCE DOCUMENTATION

5.1 The Performance Management Feedback Loop

5.2 Monitoring Forms

6 ANALYSIS OF QUALITY ASSURANCE ASSESSMENT

6.1 Determining Performance

6.2 Reporting

6.3 Reviews and Resolution

APPENDIX 1: PERFORMANCE REQUIREMENTS SUMMARY

APPENDIX 2: QUALITY ASSURANCE MONITORING FORM

QUALITY ASSURANCE SURVEILLANCE PLAN

(QASP)

1 INTRODUCTION

This quality assurance surveillance plan (QASP) is pursuant to the requirements listed in the performance work statement (PWS) entitled United States Park Police (USPP) Indoor Firing Range Maintenance and Cleaning Services and Hazardous Waste Disposal. This plan sets forth the procedures and guidelines USPP staff will use in ensuring the required performance standards or services levels are achieved by the contractor.

1.1 Purpose

1.1.1 The purpose of the QASP is to describe the systematic methods used to monitor performance and to identify the required documentation and the resources to be employed. The QASP provides a means for evaluating whether the contractor is meeting the performance standards/quality levels identified in the PWS and the contractor’s quality control plan (QCP), and to ensure that the government pays only for the level of services received.

1.1.2 This QASP defines the roles and responsibilities of the contracting officer (CO) and the contracting officer’s representative (COR), identifies the performance objectives, defines the methodologies used to monitor and evaluate the contractor’s performance, describes quality assurance documentation requirements, and describes the analysis of quality assurance monitoring results.

1.2 Performance Management Approach

1.2.1 The PWS structures the acquisition around “what” service or quality level is required, as opposed to “how” the contractor should perform the work (i.e., results, not compliance). This QASP will define the performance management approach taken by USPP Staff to monitor and manage the contractor’s performance to ensure the expected outcomes or performance objectives communicated in the PWS are achieved. Performance management rests on developing a capability to review and analyze information generated through performance assessment. The ability to make decisions based on the analysis of performance data is the cornerstone of performance management; this analysis yields information that indicates whether expected outcomes for the project are being achieved by the contractor.

1.2.2 Performance management represents a significant shift from the more traditional quality assurance (QA) concepts in several ways. Performance management focuses on assessing whether outcomes are being achieved and to what extent. This approach migrates away from scrutiny of compliance with the processes and practices used to achieve the outcome. A performance-based approach enables the contractor to play a large role in how the work is performed, as long as the proposed processes are within the stated constraints.

The only exceptions to process reviews are those required by law (federal, state, and local) and compelling business situations, such as safety and health. A “results” focus provides the contractor flexibility to continuously improve and innovate over the course of the contract as long as the critical outcomes expected are being achieved and/or the desired performance levels are being met.

1.3 Performance Management Strategy

1.3.1 The contractor is responsible for the quality of all work performed. The contractor measures that quality through the contractor’s own quality control (QC) program. QC is work output, not workers, and therefore includes all work performed under this contract regardless of whether the work is performed by contractor employees or by subcontractors. The contractor’s QCP will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance

Welch, Sarah J This document only defines CO and COR - is there anyone else on the IPT? Maybe the customers (are those people who use the firing range?) who could file a written complaint with the COR. Does the contractor have a role on the IPT? I’m inclined to say if the IPT is only the CO and COR that we should scrap “IPT” and just say “CO and COR”.

Dixon, Keith L Revising to just the CO and COR.

requirements in the PWS. The contractor will develop and implement a performance management system with processes to assess and report its performance to the designated government representative. The contractor’s QCP will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the PWS. This QASP enables the government to take advantage of the contractor’s QC program.

1.3.2 The government representative(s) will monitor performance and review performance reports furnished by the contractor to determine how the contractor is performing against communicated performance objectives. The government will make determination regarding incentives based on performance measurement metric data and notify the contractor of those decisions. The contractor will be responsible for making required changes in processes and practices to ensure performance is managed effectively.

2 ROLES AND RESPONSIBILITIES

2.1 The Contracting Officer

The contracting officer (CO) is responsible for monitoring contract compliance, contract administration, and cost control and for resolving any differences between the observations documented by the contracting officer's representative (COR) and the contractor. The CO will designate a COR as the government authority for performance management. The number of additional representatives serving as technical inspectors depends on the complexity of the services measured, as well as the contractor’s performance, and must be identified and designated by the CO.

2.2 The Contracting Officer’s Representative

The contracting officer’s representative (COR) is designated in writing by the CO to act as their authorized representative to assist in administering a contract. COR limitations are contained in the written appointment letter. The COR is responsible for technical administration of the project and ensures proper government surveillance of the contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the government’s behalf. Any changes that the contractor deems may affect contract price, terms, or conditions shall be referred to the CO for action. The COR will have the responsibility for completing QA monitoring forms used to document the inspection and evaluation of the contractor’s work performance. Government surveillance may occur under the inspection of services clause for any service relating to the contract.

3 IDENTIFICATION OF REQUIRED PERFORMANCE STANDARDS/QUALITY LEVELS

The required performance standards and/or quality levels are included in the PWS. If the contractor meets the required service or performance level, it will be paid the amounts in the contract price schedule. Trends of less than acceptable performance could result in reductions in payments at the discretion of the CO. The CO will document poor performance in the Contractor Performance Assessment Report System (CPARS).

4 METHODOLOGIES TO MONITOR PERFORMANCE

4.1 Surveillance Techniques

The government surveillance method will be 100% Inspection. At the conclusion of each cleaning event, the COR and/or technical inspector will review the work as outlined in the PWS and document the findings on the Quality Assurance Monitoring Form (Appendix 2). The COR may conduct ad hoc inspections upon receipt of customer complaints.

4.2 Customer Feedback

Welch, Sarah J I think there needs to be some presentation of the magnitude of payment deductions triggered by poor performance.

Dixon, Keith L I added the last two sentences of the paragraph using the language in the PRS regarding consequence. Since the magnitude of the deductions in payments is at the discretion of the CO, what language have you used in past contracts?

The contractor is expected to establish and maintain professional communication between its employees and USPP personnel. The primary objective of this communication is customer satisfaction. Customer satisfaction is the most significant external indicator of the success and effectiveness of all services provided and can be measured through customer complaints.

Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be signed, and must be forwarded to the CO/COR. Customer feedback may also be obtained from the results of formal customer satisfaction surveys.

4.3 Acceptable Quality Levels

The acceptable quality levels (AQLs) included in Appendix 1, Performance Requirements Summary Table, for contractor performance are structured to allow the contractor to manage how the work is performed.

For all activities the desired performance level is established at 100 percent.

5 QUALITY ASSURANCE DOCUMENTATION

5.1 The Performance Management Feedback Loop

The performance management feedback loop begins with the communication of expected outcomes.

Performance standards are expressed in the PWS and are assessed using the performance monitoring techniques shown in PWS Section 6, Performance Requirements Summary.

5.2 Monitoring Forms

The government’s QA surveillance, accomplished by the COR or technical inspector, will be reported using the monitoring form in Appendix 2. The completed forms will document the government’s assessment of the contractor’s performance under the contract to ensure that the services are being performed in accordance with the PWS.

5.2.1 The COR will send completed QA surveillance forms to the CO within three days after each inspection and retain a copy in their contract file.

6 ANALYSIS OF QUALITY ASSURANCE ASSESSMENT

6.1 Determining Performance

6.1.1 Government shall use the monitoring methods cited in Appendix 2 to determine whether the performance standards/service levels/AQLs have been met. If the contractor has not met the minimum requirements, it may be asked to develop a corrective action plan to show how and by what date it intends to bring performance up to the required levels.

6.2 Reporting

6.2.1 Quarterly, the COR will prepare a written report for the CO summarizing the overall results of the quality assurance surveillance of the contractor’s performance. This written report, which includes the contractor’s submitted monthly report and the completed quality assurance monitoring forms (Appendix 2), will become part of the QA documentation. It will enable the government to demonstrate whether the contractor is meeting the stated performance standards.

6.3 Reviews and Resolution

6.3.1 The COR may require the contractor’s Principal Representative (PR) or Alternate Principal Representative (APR) to meet with the CO as deemed necessary to discuss performance evaluation. The CO will define a frequency of in-depth reviews with the contractor, including appropriate self-assessments by the contractor; however, if the need arises, the contractor will meet with the COR as often as required or per the contractor’s request. The agenda of the reviews may include:

Monthly performance assessment data and trend analysis

Issues and concerns of both parties

Projected outlook for upcoming months and progress against expected trends, including a corrective action plan analysis

Recommendations for improved efficiency and/or effectiveness

6.3.2 The COR must coordinate and communicate with the CO and contractor to resolve issues and concerns regarding marginal or unacceptable performance.

6.3.3 The COR and contractor should jointly formulate tactical and long-term courses of action.

Decisions regarding changes to metrics, thresholds, or service levels should be clearly documented.

Changes to service levels, procedures, and metrics will be incorporated as a contract modification at the convenience of the CO.

APPENDIX 1: PERFORMANCE REQUIREMENTS SUMMARY

The following Performance Requirements Summary (PRS) indicates the desired outcomes, performance objectives, performance standards, and Acceptable Quality Levels (AQLs). Refer to the Performance Work Statement for the complete task requirements.

PRS # Paragraph Specific Task AQL Performance Standard

Method of Surveillance

Consequence

1 5.1.1 Monthly Decontamination Cleaning

100% The contractor shall complete monthly cleaning in a maximum of two (2) days to minimize range closures for the

USPP.

100% Surveillance

Trends of less than acceptable performance could result in reductions in payments at the discretion of the Contracting Officer.

Additionally, a negative review of the Contractor could affect future contract awards.

2 5.1.2 Inspect and service the contractor-owned HEPA vacuum cleaner.

Use a new polyliner or polyester filter bag for each cleaning service.

100% The contractor inspects and services the contractor-owned HEPA vacuum cleaner. Uses a new polyliner or polyester filter bag for each cleaning service.

100% Surveillance

Trends of less than acceptable performance could result in reductions in payments at the discretion of the Contracting Officer.

Additionally, a negative review of the Contractor could affect future contract awards.

3 5.1.3 HEPA vacuum all floor surfaces.

100% There is no lead dust, target debris, or other debris on the floor.

100% Surveillance

Trends of less than acceptable performance could result in reductions in payments at the discretion of the Contracting Officer.

Additionally, a negative review of the Contractor could affect future contract awards.

4 5.1.4 Empty lead collection "splash pans" and remove waste.

100% There is no debris in the splash pans.

100% Surveillance

Trends of less than acceptable performance could result in reductions in payments at the discretion of the Contracting Officer.

Additionally, a negative review of the Contractor could affect future contract awards.

5 5.1.5 Empty the vacuum and deposit its contents into a hazardous waste collection drum.

100% All debris within the vacuum is emptied into a hazardous waste collection drum.

100% Surveillance

Trends of less than acceptable performance could result in reductions in payments at the discretion of the Contracting Officer.

Welch, Sarah J Finalize here, but then cut and paste into PWS, leaving only the monitoring form in Attachment 2.

Standard

Method of Surveillance

Consequence

Additionally, a negative review of the Contractor could affect future contract awards.

6 5.1.6 When the contractor is performing its monthly decontamination service, the contractor shall dispose of any cleaning materials, lead deposits from vacuuming, or other contaminated waste into the appropriate waste collection drum.

100% Contractor disposes of any cleaning materials, lead deposits from vacuuming, or other contaminated waste into the appropriate waste collection drum.

100% Surveillance

Trends of less than acceptable performance could result in reductions in payments at the discretion of the Contracting Officer.

Additionally, a negative review of the Contractor could affect future contract awards.

7 5.1.7 through 5.1.7.5

Properly decontaminate all equipment, to include the vacuum cleaner, along with all tools, PPE, and personal belongings.

Complete and provide a decontamination checklist to the COR after each cleaning session.

100% All equipment, tools, PPE, and personal belongings are properly decontaminated.

Contractor provides a decontamination checklist to the COR after each cleaning session.

100% Surveillance

Trends of less than acceptable performance could result in reductions in payments at the discretion of the Contracting Officer.

Additionally, a negative review of the Contractor could affect future contract awards.

8 5.2.1 Quarterly Dry Decontamination Cleaning

100% The contractor shall complete the quarterly dry decontamination cleaning in a maximum of two

(2) days to minimize range closures for the

USPP.

100% Surveillance

Trends of less than acceptable performance could result in reductions in payments at the discretion of the Contracting Officer.

Additionally, a negative review of the Contractor could affect future contract awards.

9 5.2.2 For each quarterly dry decontamination, the contractor shall also perform all tasks from 5.1.2 through 5.1.8 that are performed in the monthly decontamination

100% The contractor performs all tasks from 5.1.2 through 5.1.8 that are performed in the monthly decontamination service.

100% Surveillance

Trends of less than acceptable performance could result in reductions in payments at the discretion of the Contracting Officer.

Additionally, a negative review of the Contractor could affect future contract awards.

Standard

Method of Surveillance

Consequence service.

10 5.2.3 HEPA vacuums the floor behind the bullet-trap.

100% There is no lead dust, target debris, or other debris in the bullet trap.

Waste is deposited into Drum #2.

100% Surveillance

Trends of less than acceptable performance could result in reductions in payments at the discretion of the Contracting Officer.

Additionally, a negative review of the Contractor could affect future contract awards.

11 5.2.4 Open inspection ports of bullet-trap, remove and dispose of all accumulated lead deposits from the collision chamber and shaker/conveyor.

100% There are no lead deposits in the collision chamber and shaker/conveyor.

Waste is deposited into Drum #2.

100% Surveillance

Trends of less than acceptable performance could result in reductions in payments at the discretion of the Contracting Officer.

Additionally, a negative review of the Contractor could affect future contract awards.

12 5.2.5 HEPA vacuums bullet-trap surfaces, both front and back, the shaker/conveyor, and the steel wall behind the bullet-trap.

100% There is no debris on the bullet-trap surfaces, both front and back, the shaker/ conveyor, and the steel wall behind the bullet-trap.

100% Surveillance

Trends of less than acceptable performance could result in reductions in payments at the discretion of the Contracting Officer.

Additionally, a negative review of the Contractor could affect future contract awards.

13 5.3.1 Semi-Annual Wet Decontamination Cleaning

100% Contractor shall complete the semi-annual wet decontamination cleaning service in conjunction with a quarterly dry decontamination service in a maximum of four

(4) days to minimize range closures for the

USPP.

100% Surveillance

Trends of less than acceptable performance could result in reductions in payments at the discretion of the Contracting Officer.

Additionally, a negative review of the Contractor could affect future contract awards.

14 5.3.2 Use an amended water solution suitable for lead decontamination to wash all surfaces within the Range suitable for

100% All surfaces other than ceiling are cleaned with an amended water solution for lead decontamination.

No lead dust, 100% Surveillance

Trends of less than acceptable performance could result in reductions in payments at the discretion of the Contracting Officer.

Additionally, a negative

Standard

Method of Surveillance

Consequence washing to include, but not limited to floors, bullet-trap surfaces (front and back), shaker/conveyor, shooters’ booths, glass, metal surface, shelf of air delivery wall located behind shooters’ booths, and steel plated walls behind and in front of the bullet-trap.

target debris, or other debris should remain on floor or on surfaces.

review of the Contractor could affect future contract awards.

15 5.3.3 Contractor shall dispose of any rags or materials that were used with the amended water solution into a drum.

100% All rags and materials used in the wet decontamination were disposed of in a drum.

100% Surveillance

Trends of less than acceptable performance could result in reductions in payments at the discretion of the Contracting Officer.

Additionally, a negative review of the Contractor could affect future contract awards.

16 5.3.4 Contractor shall not remove contaminated items from the range; all equipment, tools, PPE, and personal belongings must be properly decontaminated or disposed of.

Contractor shall complete and provide a decontamination checklist to the COR after each cleaning session.

100% Contractor properly decontaminates (or disposes of) all equipment, tools, PPE, and personal belongings before leaving the indoor range. Contractor completes and provides a decontamination checklist to the

100% Surveillance

Trends of less than acceptable performance could result in reductions in payments at the discretion of the Contracting Officer.

Additionally, a negative review of the Contractor could affect future contract awards.

17 5.4.1 In conjunction with the respective Monthly or Quarterly Dry Decontamination Services, the contractor shall provide filter

100% Contractor provides filter replacement services.

Contractor ensures that all items are properly packaged and

100% Surveillance

Trends of less than acceptable performance could result in reductions in payments at the discretion of the Contracting Officer.

review of the Contractor

Standard

Method of Surveillance

Consequence replacement services.

Contractor shall use care to ensure that all items are properly packaged and sealed to prevent tracking or leaking contaminates throughout the building.

sealed to prevent tracking or leaking contaminates throughout the building.

could affect future contract awards.

18 5.4.2 Remove the filters and/or pre-filters, and dispose of filters in an approved manner.

100% Used filters are disposed of properly.

100% Surveillance

Trends of less than acceptable performance could result in reductions in payments at the discretion of the Contracting Officer.

Additionally, a negative review of the Contractor

19 5.4.3 Replace the contaminated filters with new filters.

100% When filters are replaced, new filters are used.

100% Surveillance

Trends of less than acceptable performance could result in reductions in payments at the discretion of the Contracting Officer.

Additionally, a negative review of the Contractor

20 5.4.3.1 MAIN FILTER:

Disposable Filters:1st stage, approx. 24" x 24" x 2" (cardboard frame) Manufacturer:

Purolator (or approved equal), 28 per month

100% First stage filters replaced monthly.

100% Surveillance

Trends of less than acceptable performance could result in reductions in payments at the discretion of the Contracting Officer.

Additionally, a negative review of the Contractor

21 5.4.3.2 MICRO

FILTER: 2nd stage, approx. 24" x 24" x 12" (metal frame) with header Manufacturer:

Astro Cell HCX (or approved

100% Second stage filters replaced every 6 months.

100% Surveillance

Trends of less than acceptable performance could result in reductions in payments at the discretion of the Contracting Officer.

Standard

Method of Surveillance

Consequence equal), 28 per 6 months

22 5.4.3.3 HEPA FILTER:

3rd stage (HEPA filters), 24" x 24" x 11 1/2" (wood frame), 28 per year

100% Third stage filters replaced yearly.

100% Surveillance

Trends of less than acceptable performance could result in reductions in payments at the discretion of the Contracting Officer.

Additionally, a negative review of the Contractor

23 5.5.1 In accordance with all the requirements identified in Part 4 of this PWS, the contractor shall handle, remove and dispose of all lead, lead by-products, contaminated rags, soiled filters, and all other hazardous materials generated by the Range operation in accordance with all federal, state, and local regulations.

100% All hazardous waste is properly removed from the facility.

100% Surveillance

Trends of less than acceptable performance could result in reductions in payments at the discretion of the Contracting Officer.

Additionally, a negative review of the Contractor

24 5.5.2 Upon the removal of any waste, prepare a proper manifest which shall be signed by the Contracting Officer's Representative or his/her designee.

100% Manifest submitted to COR for signature.

Signed before final removal.

100% Surveillance

Trends of less than acceptable performance could result in reductions in payments at the discretion of the Contracting Officer.

Additionally, a negative review of the Contractor

25 5.5.3 Upon receipt of manifested items at the Treatment Storage and Disposal Facility, provide a Certificate of Disposal (COD) to

100% Certificate of Disposal submitted to COR within 30 days.

100% Surveillance

Trends of less than acceptable performance could result in reductions in payments at the discretion of the Contracting Officer.

Standard

Method of Surveillance

Consequence the COR within 30 days.

26 5.5.4 Test all waste at an approved laboratory to identify the proper handling and disposal methods.

100% Waste tested and disposed of properly.

100% Surveillance

Trends of less than acceptable performance could result in reductions in payments at the discretion of the Contracting Officer.

Additionally, a negative review of the Contractor

27 5.5.5 Depending on the amount of waste disposed into the four (4) collection drums, it is estimated that the contractor will have to remove and replace the collection drums approximately twice per year.

Whenever any specific drum is getting full of waste, the contractor shall coordinate with the COR to confirm and receive approval that the Government wants the contractor to remove the full drum and replace with an empty drum.

100% Contractor coordinates with the COR and receives approval to remove collection drums that are full and replace them with empty collection drums.

100% Surveillance

Trends of less than acceptable performance could result in reductions in payments at the discretion of the Contracting Officer.

Additionally, a negative review of the Contractor

28 5.5.6 Provide identical replacement containers with lids (drums) meeting DOT specification 17H. Contractor shall appropriately label drums in accordance with

DOT, OSHA,

and/or EPA

100% When a container (drum) is removed for disposal, the Contractor will replace it with an equal container (drum).

100% Surveillance

Trends of less than acceptable performance could result in reductions in payments at the discretion of the Contracting Officer.

Additionally, a negative review of the Contractor

Standard

Method of Surveillance

Consequence regulations 29 5.5.7 Package, mark, label, and load all items in such a manner that all applicable federal, state and local EPA and DOT regulations are met

100% All Federal, state and local laws are followed while packaging, labeling items.

100% Surveillance

Trends of less than acceptable performance could result in reductions in payments at the discretion of the Contracting Officer.

Additionally, a negative review of the Contractor

30 5.5.8 Maintain an audit trail of all materials, wastes, and hazardous wastes removed from the premises

100% Contractor maintains an audit trail of all hazardous waste removed.

Contractor is able to display this list when asked, and report is submitted every year on September 30th.

Trends of less than acceptable performance could result in reductions in payments at the discretion of the Contracting Officer.

Additionally, a negative review of the Contractor could affect future contract awards.

31 5.5.9 At the conclusion of the final cleaning service performed under this contract, the contractor shall remove and properly dispose of the four waste collection drums, and replace with four new, empty, properly-labeled drums.

100% Contractor removed and properly disposed of the four waste collection drums, and replaced with four new, empty, properly-labeled drums.

Trends of less than acceptable performance could result in reductions in payments at the discretion of the Contracting Officer.

Additionally, a negative review of the Contractor

NOTE: Government surveillance of Contractor performance is not limited to the Performance Objectives as outlined in this PRS. The Government reserves the right to conduct compliance surveillance of any contractual requirement of this acquisition.

PRS Description of contents:

a. PRS #: indicates the numbering sequence within the PRS table.

b. Paragraph: PWS paragraph number(s) specifying each required task(s)

c. Specific Task: a brief summary of required tasks to be monitored.

d. Actual Quality Level (AQL): This column lists the maximum allowable degree of deviation from perfect performance of each requirement before the Government considers contractor performance unsatisfactory. An AQL does not say the contractor may knowingly offer defective service to the Government, but recognizes defective performance sometimes happens unintentionally.

e. Performance Standard: appropriate performance standard, usually described in terms of quality and timeliness, so that a distinction can be made between satisfactory and unsatisfactory performance.

f. Method of Surveillance: method(s) utilized to objectively perform surveillance of requirement.

g. Consequence of failure to achieve the AQL

APPENDIX 2: QUALITY ASSURANCE MONITORING FORM

SERVICE or STANDARD: As noted in the PWS on the following pages.

SURVEY PERIOD:

SURVEILLANCE METHOD (Check):

Random Sampling ☒ 100% Inspection ☐ Periodic Inspection ☐ Customer Complaint

LEVEL OF SURVEILLANCE (Check):

☐ Monthly ☐ Quarterly ☐ As needed ☒ Each cleaning event

ANALYSIS OF RESULTS:

Observed Service Provider Performance Measurement Rate: ______%

Service Provider’s Performance (Check): Meets Standards

Does Not Meet Standards

Narrative of Performance During Survey Period or on Inspection Date:

PREPARED BY: ___________________________________ DATE: _________________

Standard Standard Met and Any Comments

1 5.1.1 Monthly Decontamination Cleaning

100% The contractor shall complete monthly cleaning in a maximum of two (2) days to minimize range closures for the USPP.

2 5.1.2 Inspect and service the contractor-owned HEPA vacuum cleaner.

Use a new polyliner or polyester filter bag for each cleaning service.

100% The contractor inspects and services the contractor-owned HEPA vacuum cleaner.

Uses a new polyliner or polyester filter bag for each cleaning service.

Welch, Sarah J Copy finalized PRS table with last two columns deleted and add place to check if standard is met and comments.

Standard

Standard Met and Any Comments

3 5.1.3 HEPA vacuum all floor surfaces.

100% There is no lead dust, target debris, or other debris on the floor.

4 5.1.4 Empty lead collection "splash pans" and remove waste.

100% There is no debris in the splash pans.

5 5.1.5 Empty the vacuum and deposit its contents into a hazardous waste collection drum.

100% All debris within the vacuum is emptied into a hazardous waste collection drum.

6 5.1.6 When the contractor is performing its monthly decontamination service, the contractor shall dispose of any cleaning materials, lead deposits from vacuuming, or other contaminated waste into the appropriate waste collection drum.

100% Contractor disposes of any cleaning materials, lead deposits from vacuuming, or other contaminated waste into the appropriate waste collection drum.

7 5.1.7 through 5.1.7.5

Properly decontaminate all equipment, to include the vacuum cleaner, along with all tools, PPE, and personal belongings.

Complete and provide a decontamination checklist to the COR after each cleaning session.

100% All equipment, tools, PPE, and personal belongings are properly decontaminated.

Contractor provides a decontamination checklist to the COR after each cleaning session.

8 5.2.1 Quarterly Dry Decontamination Cleaning

100% The contractor shall complete the quarterly dry decontamination cleaning in a maximum of two (2) days to minimize range closures for the USPP.

9 5.2.2 For each quarterly dry decontamination, the contractor shall also perform all

100% The contractor performs all tasks from 5.1.2 through 5.1.8 that are performed in the monthly

Standard

Standard Met and Any Comments tasks from 5.1.2 through 5.1.8 that are performed in the monthly decontamination service.

decontamination service.

10 5.2.3 HEPA vacuums the floor behind the bullet-trap.

100% There is no lead dust, target debris, or other debris in the bullet trap.

Waste is deposited into Drum #2.

11 5.2.4 Open inspection ports of bullet-trap, remove and dispose of all accumulated lead deposits from the collision chamber and shaker/conveyor.

100% There are no lead deposits in the collision chamber and shaker/conveyor.

Waste is deposited into Drum #2.

12 5.2.5 HEPA vacuums bullet-trap surfaces, both front and back, the shaker/conveyor, and the steel wall behind the bullet-trap.

100% There is no debris on the bullet-trap surfaces, both front and back, the shaker/ conveyor, and the steel wall behind the bullet-trap.

13 5.3.1 Semi-Annual Wet Decontamination Cleaning

100% Contractor shall complete the semi-annual wet decontamination cleaning service in conjunction with a quarterly dry decontamination service in a maximum of four

(4) days to minimize range closures for the

USPP.

14 5.3.2 Use an amended water solution suitable for lead decontamination to wash all surfaces within the Range suitable for washing to include, but not limited to floors, bullet-trap surfaces (front and back), shaker/conveyor, 100% All surfaces other than ceiling are cleaned with an amended water solution for lead decontamination. No lead dust, target debris, or other debris should remain on floor or on surfaces.

Standard

Standard Met and Any Comments shooters’ booths, glass, metal surface, shelf of air delivery wall located behind shooters’ booths, and steel plated walls behind and in front of the bullet-trap.

15 5.3.3 Contractor shall dispose of any rags or materials that were used with the amended water solution into a drum.

100% All rags and materials used in the wet decontamination were disposed of in a drum.

16 5.3.4 Contractor shall not remove contaminated items from the range; all equipment, tools, PPE, and personal belongings must be properly decontaminated or disposed of.

Contractor shall complete and provide a decontamination checklist to the

100% Contractor properly decontaminates (or disposes of) all equipment, tools, PPE, and personal belongings before leaving the indoor range.

Contractor completes and provides a decontamination checklist to the COR after each cleaning session.

17 5.4.1 In conjunction with the respective Monthly or Quarterly Dry Decontamination Services, the contractor shall provide filter replacement services.

Contractor shall use care to ensure that all items are properly packaged and sealed to prevent tracking or leaking

100% Contractor provides filter replacement services. Contractor ensures that all items are properly packaged and sealed to prevent tracking or leaking contaminates throughout the building.

Standard

Standard Met and Any Comments contaminates throughout the building.

18 5.4.2 Remove the filters and/or pre-filters, and dispose of filters in an approved manner.

100% Used filters are disposed of properly.

19 5.4.3 Replace the contaminated filters with new filters.

100% When filters are replaced, new filters are used.

20 5.4.3.1 MAIN FILTER:

Disposable Filters:1st stage, approx. 24" x 24" x 2" (cardboard frame) Manufacturer:

Purolator (or approved equal), 28 per month

100% First stage filters replaced monthly.

21 5.4.3.2 MICRO

FILTER: 2nd stage, approx. 24" x 24" x 12" (metal frame) with header Manufacturer:

Astro Cell HCX (or approved equal), 28 per 6 months

100% Second stage filters replaced every 6 months.

22 5.4.3.3 HEPA FILTER:

3rd stage (HEPA filters), 24" x 24" x 11 1/2" (wood frame), 28 per year

100% Third stage filters replaced yearly.

23 5.5.1 In accordance with all the requirements identified in Part 4 of this PWS, the contractor shall handle, remove and dispose of all lead, lead by-products, contaminated rags, soiled filters, and all other hazardous materials generated by the Range

100% All hazardous waste is properly removed from the facility.

Standard

Standard Met and Any Comments operation in accordance with all federal, state, and local regulations.

24 5.5.2 Upon the removal of any waste, prepare a proper manifest which shall be signed by the Contracting Officer's Representative or his/her designee.

100% Manifest submitted to COR for signature.

Signed before final removal.

25 5.5.3 Upon receipt of manifested items at the Treatment Storage and Disposal Facility, provide a Certificate of Disposal (COD) to the COR within 30 days.

100% Certificate of Disposal submitted to COR within 30 days.

26 5.5.4 Test all waste at an approved laboratory to identify the proper handling and disposal methods.

100% Waste tested and disposed of properly.

27 5.5.5 Depending on the amount of waste disposed into the four (4) collection drums, it is estimated that the contractor will have to remove and replace the collection drums approximately twice per year.

Whenever any specific drum is getting full of waste, the contractor shall coordinate with the COR to confirm

100% Contractor coordinates with the COR and receives approval to remove collection drums that are full and replace them with empty collection drums.

Standard

Standard Met and Any Comments and receive approval that the Government wants the contractor to remove the full drum and replace with an empty drum.

28 5.5.6 Provide identical replacement containers with lids (drums) meeting DOT specification 17H. Contractor shall appropriately label drums in accordance with

DOT, OSHA,

and/or EPA regulations

100% When a container (drum) is removed for disposal, the Contractor will replace it with an equal container (drum).

29 5.5.7 Package, mark, label, and load all items in such a manner that all applicable federal, state and local EPA and DOT regulations are met

100% All Federal, state and local laws are followed while packaging, labeling items.

30 5.5.8 Maintain an audit trail of all materials, wastes, and hazardous wastes removed from the premises

100% Contractor maintains an audit trail of all hazardous waste removed. Contractor is able to display this list when asked, and report is submitted every year on September 30th.

31 5.5.9 At the conclusion of the final cleaning service performed under this contract, the contractor shall remove and properly dispose of the four waste collection drums, and replace with four new, empty, properly-labeled drums.

100% Contractor removed and properly disposed of the four waste collection drums, and replaced with four new, empty, properly-labeled drums.

1 INTRODUCTION
1.1 Purpose
1.1.1 The purpose of the QASP is to describe the systematic methods used to monitor performance and to identify the required documentation and the resources to be employed. The QASP provides a means for evaluating whether the contractor is meeting th...
1.1.2 This QASP defines the roles and responsibilities of the contracting officer (CO) and the contracting officer’s representative (COR) , identifies the performance objectives, defines the methodologies used to monitor and evaluate the contractor’s...
1.2 Performance Management Approach
1.2.1 The PWS structures the acquisition around “what” service or quality level is required, as opposed to “how” the contractor should perform the work (i.e., results, not compliance). This QASP will define the performance management approach taken by...
1.2.2 Performance management represents a significant shift from the more traditional quality assurance (QA) concepts in several ways. Performance management focuses on assessing whether outcomes are being achieved and to what extent. This approach mi...
1.3 Performance Management Strategy
1.3.1 The contractor is responsible for the quality of all work performed. The contractor measures that quality through the contractor’s own quality control (QC) program. QC is work output, not workers, and therefore includes all work performed under ...
2 ROLES AND RESPONSIBILITIES
2.1 The Contracting Officer
2.2 The Contracting Officer’s Representative
3 IDENTIFICATION OF REQUIRED PERFORMANCE STANDARDS/QUALITY LEVELS
4 METHODOLOGIES TO MONITOR PERFORMANCE
4.1 Surveillance Techniques
4.2 Customer Feedback
4.3 Acceptable Quality Levels
5 QUALITY ASSURANCE DOCUMENTATION
5.1 The Performance Management Feedback Loop
5.2 Monitoring Forms
5.2.1 The COR will send completed QA surveillance forms to the CO within three days after each inspection and retain a copy in their contract file.
6 ANALYSIS OF QUALITY ASSURANCE ASSESSMENT
6.1 Determining Performance
6.1.1 Government shall use the monitoring methods cited in Appendix 2 to determine whether the performance standards/service levels/AQLs have been met. If the contractor has not met the minimum requirements, it may be asked to develop a corrective act...
6.2 Reporting
6.2.1 Quarterly, the COR will prepare a written report for the CO summarizing the overall results of the quality assurance surveillance of the contractor’s performance. This written report, which includes the contractor’s submitted monthly report and...
6.3 Reviews and Resolution
6.3.1 The COR may require the contractor’s Principal Representative (PR) or Alternate Principal Representative (APR) to meet with the CO as deemed necessary to discuss performance evaluation. The CO will define a frequency of in-depth reviews with th...
6.3.2 The COR must coordinate and communicate with the CO and contractor to resolve issues and concerns regarding marginal or unacceptable performance.
6.3.3 The COR and contractor should jointly formulate tactical and long-term courses of action. Decisions regarding changes to metrics, thresholds, or service levels should be clearly documented. Changes to service levels, procedures, and metrics wil...
APPENDIX 1: PERFORMANCE REQUIREMENTS SUMMARY
APPENDIX 2: QUALITY ASSURANCE MONITORING FORM

File details come from the government source that posted it. Updated .