PERFORMANCE WORK STATEMENT

LAUNDRY SERVICE

APF

DYESS AFB, TX

Reviewed

7th Force Support Director Date

Approved

Contracting Officer Date

LAUNDRY AND DRY-CLEANING SERVICES

APF

DESCRIPTION OF SERVICES

1.1. SCOPE OF WORK. The contractor shall furnish all personnel, equipment, transportation, and supplies, except as specified herein as government furnished, to provide Laundry and Dry-cleaning Service, including pickup and delivery at the 7th Force Support Squadron Linen Exchange at Dyess AFB, TX. Performance shall be in accordance with the scope of this Performance Work Statement (PWS); Joint Commission on Accreditation of Health Care Organization (JCAHO);

Infection Control Committee (ICC); International Fabricare Institute Publications; and Accreditation Association for Ambulatory Health Care (AAAHC).

1.2. PICK UP AND DELIVERY

1.2.1. Delivery Tickets

1.2.2. Linen Exchange: Laundry picked up and delivered shall be manifested with copies of manifest tickets provided to the QAP on the same day service is rendered.

1.2.3. The contractor shall package laundry and dry cleaning for delivery as indicated in section 3 and Appendix A.

1.2.4. Pickup and Delivery Points, Dates and Times:

1.2.5. The pickup points for Linen Exchange on Dyess AFB, TX are:

Linen Exchange, Building 6132, 490 Avenue B.

1.2.5.1. All pickups and deliveries for Linen Exchange shall be accomplished between the hours of 5:00 a.m. and 10:30 a.m. according to the following chart:

Pickup Day Delivery Day Monday Wednesday Wednesday Monday

1.2.6. Holidays: When a holiday falls on a scheduled pickup or delivery day, the scheduled action shall be performed on the first government workday (Monday through Friday) following the holiday. Any holiday falling on a Saturday will be observed on the preceding Friday, holidays falling on a Sunday will be observed on the following Monday. The following federal holidays are observed at Dyess AFB:

New Years Day I January Martin Luther King Day Third Monday in January Presidents Day Third Monday in February Memorial Day Last Monday in May Independence Day 4 July Labor Day First Monday in September Columbus Day Second Monday in October Veterans Day 11 November Thanksgiving Day Fourth Thursday in November Christmas Day 25 December

1.2.6.1. AFGSC Family Days: Dyess AFB observes approximately six (6) AFGSC Family Days annually. Family Days are considered holidays and Linen Exchange is closed and will not require pickup and delivery service on the Family Day.

The contracting officer or designated representative will notify the contractor not later than three (3) workdays in advance of these closures.

1.3. MISSING AND DAMAGED ARTICLES

1.3.1. The quantity of articles delivered shall equal the quantity of articles picked up. Items not delivered will be considered shortages in the delivery quantity and any shortage shall be noted on the manifest. Any articles damaged during the cleaning process shall be noted on the manifest. The contractor shall deliver any shortages due to loss or damage in the next regularly scheduled delivery at no additional cost to the government. Any articles missing for seven (7) calendar days will be considered lost and the contractor shall reimburse the government with exact item, following Air Force mandatory linen standards. See Appendix A. if an item is damaged beyond repair by the contractor, the contractor shall reimburse the government with exact item, following Air Force mandatory linen standards. Contractor will bring new items to replace all lost & damaged items to the linen exchange manager no later than the last working day of every month. Linen exchange manager will inspect to ensure new items meet Air Force standards as stated in Appendix A. No reimbursement costs will be offset as a deduction to the appropriate invoice(s), contractor must replace all missing or damaged items. Substitution of items for replacement is not authorized. Estimated replacement costs for each item is included in Appendix A.

1.4. UNSERVICEABLE ARTICLES

The contractor shall clean by appropriate method all unserviceable and non-repairable articles picked up. The contractor shall return to the government all unserviceable and non-repairable articles in a separately marked bundle. All items will be inspected by the end user to ensure if unserviceable items were damaged through normal wear and tear or by contractor negligence.

1.5. TRANSPORTATION AND STORAGE OF ARTICLES

1.5.1. The contractor shall use an enclosed vehicle for transportation of articles. Soiled and clean articles shall not be transported in a vehicle at the same time. All clean articles are to be protected from contamination and soiling during transit to appropriate facility. After transporting dirty/soiled and contaminated laundry, the vehicle interior shall be cleaned before loading the clean articles.

1.5.2. Polyester/Cotton Uniforms

Polyester/cotton uniforms shall be washed and dried in such a manner as to prevent wrinkles and shrinking of fabric. If chlorine bleach is used, it shall be done without causing yellowing of the fabric.

1.5.3. Health Requirements

Compliance with all certifications or labeling requirements, arising from federal, state, or local Department of Health regulations, and Occupational Safety and Health Administration (OSHA), is the responsibility of the contractor.

1.5.4. CEREMONIAL UNIFORM TRANSPORTATION (Appendix A):

1.5.4.1. The transportation requirements in this paragraph apply only to the ceremonial uniform articles listed in Appendix A.

1.5.4.2. Method of Transport: All ceremonial uniform jackets and trousers shall be transported in a hanging position on rolling garment racks provided by the Contractor. Racks must be enclosed or covered with a protective wrap to prevent contamination during transit.

1.5.4.3. Facility Protocol: The delivery of clean uniforms and pickup of soiled uniforms at Building 7217 shall be coordinated with the Honor Guard supply representative to ensure secure handling.

1.6. WORKMANSHIP AND SANITATION

Delivered finished articles shall conform to industry standards of quality of cleanliness, finish, and appearance. All articles shall be cleaned in a manner that prevents wrinkling and shrinking of fabric. All work performed shall be done under sanitary conditions.

1.6.1. Articles shall be clean, free from soil, lint, dust, stains, bacteria, fungi, and other microorganisms including pathogens and disease producing organisms.

1.6.2. Bleach shall not be used on any colored articles. Articles which are bleached shall be bleached by a method that prevents yellowing of the fabric.

1.6.3. Polyester/Cotton Uniforms

Polyester/cotton uniforms shall be washed and dried in such a manner as to prevent wrinkles and shrinking of fabric. If chlorine bleach is used, it shall be done without causing yellowing of the fabric.

1.6.4. CEREMONIAL UNIFORM (Polyester/Wool Blend) Care Instructions:

The following instructions apply to all articles listed in Appendix A (Ceremonial Uniforms):

1.6.4.1. Cleaning Method: All uniform jackets and trousers shall be professionally dry-cleaned in accordance with the garment manufacturer’s recommendations. Wet washing of these items is prohibited.

1.6.4.2. Pressing and Finishing: All dry-cleaned items shall be professionally pressed to be free of all wrinkles. Military creases on trousers and sleeves shall be sharp and set in the correct, regulation locations. A "hard press" that creates a permanent shine on the fabric is prohibited.

1.6.4.3. Spot Treatment: Spot treatment for stains shall be performed using methods that do not cause discoloration or damage to the fabric.

1.7. CONTAMINATED LAUNDRY

1.7.1. Contaminated laundry will be given to the contractor in easily identifiable bags. The contractor shall pick up and clean contaminated laundry in accordance with JCAHO manual, Linen and Laundry Subsection, Infection Control Section, guidelines.

1.7.2. CEREMONIAL UNIFORM

1.7.2.1. In the event a ceremonial uniform article becomes contaminated, it shall be placed in a designated, clearly marked bag, separate from all other laundry.

1.7.2.2. Notification: The Contractor shall be notified by the Honor Guard supply representative that a specific bag contains a contaminated uniform requiring special handling.

1.7.2.3. Cleaning Method: The Contractor shall use a professional dry-cleaning "spotting" process to treat and remove the contamination. The item shall then be dry-cleaned in accordance with the procedures in Paragraph 5.7. Aqueous (water-based) washing or high-heat sanitation methods are strictly prohibited for these articles.

1.7.2.4. Post-Cleaning Inspection: The cleaned item will be inspected by the COR upon return to ensure both the removal of the contaminant and the integrity of the uniform.

1.8. REPAIRS

1.8.1. NON-REIMBURSABLE

Except for unserviceable and non-repairable articles turned in for cleaning, the contractor shall repair all minor (normally less than four inches) rips, tears, open seams, and holes with materials and supplies of the same color and by similar appearance and quality. All such repairs shall be performed at no additional cost to the government.

1.8.2. REIMBURSABLE

All clothing requiring replacement of zippers, buttons or snaps will be identified by the Government at the time of pickup.

The Contractor will be paid in accordance with the applicable contract line item for Miscellaneous Repairs as listed in the Bid Schedule.

1.9. REPERFORMANCE OF SERVICES

Articles found to have been unsatisfactorily cleaned shall be re-cleaned at no additional cost to the government. Such articles shall be identified by the QAP to the Contractor's representative at the next scheduled pickup. The contractor shall identify and package these articles separately after they are re-cleaned.

1.10. PUBLICATIONS

1.10.1. Publications applicable to this Performance Work Statement are listed below. The government has determined that compliance with these publications shall be a mandatory requirement for the contractor. Before implementing any such revision, supplement or amendment that will result in an increase in contract price, and within 30 days of receipt of the revision, supplement or amendment, the contractor shall submit a price proposal to the contracting officer for approval.

1.10.2. PUBLICATIONS LIST

Publication No. Title

JCAHO Joint Commission on Accreditation of Health Mandatory Care Organization 875 North Michigan Ave., Suite 200 Chicago, IL 60611 http://www.jointcommission.org/

AAAHC 2006 Accreditation Association for Ambulatory Mandatory Health Care 5200 Old Orchard Road, Suite 200 Skokie, IL 60077 http://www.aaahc.org http://www.jointcommission.org/ http://www.aaahc.org/

2. QUALITY ASSURANCE.

The Contractor shall provide cleaning and finishing services for ceremonial uniforms. Performance shall be evaluated based on the standards set forth in the Government's Quality Assurance Surveillance Plan (QASP), which includes inspection for cleanliness, proper pressing with regulation creases, and the absence of any damage attributable to the Contractor's process.

2.1 SERVICE SUMMARY.

PERFORMANCE OBJECTIVE PWS REFERENCE PERFOMANCE THRESHOLD

PO- I Comply with pickup and delivery schedules

Para 1.2 95 % of the time per month

PO-2 Comply with packaging requirements

Para 1.6.3, Appendix A 95 % of the time per month

PO-3 Comply with workmanship and sanitation requirements

Para 1.6, 1.7 95 % of the time per month

PO-4 Comply with vehicle interior requirements

Para 1.5 95 % of the time per month

PO-5 Perform repairs Para 1.8 95 % of the time per month

PO-6 Deliver correct quantities Para 1.3 95 % of the time per month

3. METHOD OF FINISH CODES

The following are the routine requirements for packaging of laundry and method of finish required. Any other special packaging requirements or methods of finish will be specified in writing at the time that service is requested. Definitions of abbreviations for methods of finish are as follows:

CF Clear film Sealed DC Dry Clean F Fold FB Folded and Bundled MS Medium Starch W Warm Water Wash OH On Hanger p Pressed T Tumble Dry

Appendix A Packaging, Workload Quantity Estimates, Finishing Requirements, Estimated Replacement

Costs Linen Exchange

APF Laundry

Item# Description Quantity, Annual Estimate

Packaging Size

Method of Finish Estimated Replacement Cost

(PWS para 1.3) 0001 Misc Hem repairs 25 to 75 I 0002 Hot Pads, Food Service 20 5 W,T,FB,CF $4.79

0003 Napkins 500 5 W.T.P,FB,CF $2.30 0004 Sleeping Bags 50 I W,T,FB,CF $141.3

0005 Coveralls. Green/White 250 I W.T.OH $68.50 0006 Aprons, Food Handler 500 5 W,T,P,OH,MS $15.00

0007 Chem. Suits 200 I W.T,OH,CF $197.00 0008 Tablecloths 300 5 W,T,CF,P,F $46.99

0009 Gortex coveralls 800 I W,T,OH $208.16

Dry Clean hem# Description Quantity Annual Estimate

Packaging Size

Method of Finish Estimated Replacement Cost (PWS para 1.3)

0035 Chef Jacket 25 I DC.CF $35.00 0036 Chef Hat 25 I DC.OH.P,CF $12.00

Honor Guard Ceremonial Uniforms

Item# Description Quantity, Annual Estimate

Package Size Method of Finish

Estimated Replacement Cost (PWS para 1.3)

0050 Service Dress Coat Male

57 1 DC, P, OH,

CF

$167.03

0051 Service Dress Coat Female

10 1 DC, P, OH,

CF

$167.03

0052 AF Dress Blue Lightweight Jacket w/ Liner Male

57 1 DC, P, OH,

CF

$115.10

0053 AF Dress Blue Lightweight Jacket w/ Liner Female

10 1 DC, P, OH,

CF

$115.10

0054 AF Men’s Blue All Weather Coat

7 1 DC, P, OH,

CF

$162.97

0055 AF Women’s Blue All Weather Coat

7 1 DC, P, OH,

CF

$167.25

0056 Honor Guard Ceremonial Hat

67 1 DC, P, OH,

CF

$181.00

0057 AF Dress Blue Pants Male

114 1 DC, P, OH,

CF

$73.00

0058 AF Dress Blue Shirt 114 1 DC, P, OH, $35.61

Long Sleeve Male CF 0059 AF Dress Blue Shirt

Short Sleeve Male

114 1 DC, P, OH,

CF

$28.18

0060 AF Dress Blue Shirt Long Sleeve Female

20 1 DC, P, OH,

CF

$35.61

0061 AF Dress Blue Shirt Short Sleeve Female

20 1 DC, P, OH,

CF

$28.18

0062 AF Dress Blue Pants Female

20 1 DC, P, OH,

CF

$87.11