ATTACHMENT 2_Performance Work Statement_25 August 2026.pdf

PERFORMANCE WORK STATEMENT

Base Linen and Dry-Cleaning Services – WPAFB

25 August 2026

1. DESCRIPTION OF SERVICES

1.1. Scope of Work

This is a non-personal services contract to provide base linen and dry-cleaning services.

The Contractor shall provide all personnel, equipment, tools, materials, vehicles, supervision, and other items necessary to perform high-quality laundry and dry-cleaning services at Wright-Patterson Air Force Base (WPAFB). Services shall be provided to the Wright-Patterson Inn as well as various tenant organizations located across WPAFB. All operations shall comply with local, state, federal, health, occupational safety, and professional industry standards.

1.2. Bulk Laundry Operations

• Weighing & Veri�ication: All bulk laundry shall be weighed prior to pick-up.

Contractor personnel shall verify the bulk weight at the time of pick-up. A signed receipt by both parties constitutes formal agreement on the recorded weight.

• Method of �inish speci�ied in Exhibit 3

• Schedule: Pick-up and delivery shall occur on weekdays (Monday through Friday) at Building 258, Area A, between the hours of 6:30 AM and 8:00 AM.

• Turnaround: Standard bulk laundry requires a two (2) workday turnaround (e.g., items picked up Monday must be returned Wednesday; items picked up Friday must be returned Tuesday). See Exhibit 2

• Weight Variance: The variance in returned dry bulk weight shall not exceed 12% of the recorded pick-up weight, calculated on a monthly average.

• Re-performance: Any bulk laundry requiring re-laundering due to poor quality shall be returned within 48 hours at no additional cost to the Government.

1.3. Piece Laundry and Dry Cleaning

• Inventory Count: All piece laundry and dry-cleaning items shall be individually counted prior to pick-up.

• Schedule: Standard drop-off and pickup times remain weekdays between 6:30 AM and 8:00 AM at Building 258, Area A.

• Turnaround:

• Two-Day Service (48 Hours): Honor Guard garments, Band Dress uniforms, and other specialty articles marked with a double asterisk (**) in Exhibit 2 require 48 hour turnaround.

• Standard Service: All other piece items shall be returned within 4 to 5 workdays.

• Methods of �inish as speci�ied in Exhibit 3

• Accountability: The Contractor must verify counts and provide a matching return count alongside the original ticket. A zero percent (0%) count variance is allowed for piece laundry.

1.4. Packaging and Delivery

• The Contractor shall supply all packaging materials as speci�ied in the contract Exhibit 1.

• Bulk linen must be separated neatly in transport carts categorized by item type.

• Clean items must be entirely covered during transport to protect against environmental contamination.

1.5. Unserviceable and Damaged Articles

• Unserviceable Items: Items deemed worn out through normal wear-and-tear shall be segregated, marked, and returned in a separate bundle to the Contracting Of�icer's Representative (COR) for condemnation.

• Contractor-Damaged Items: If the COR determines an item was damaged or stained due to contractor negligence or improper washing processes, the Contractor shall reimburse the Government at 100% of the current replacement cost.

• Lost Items: Any lost items shall be paid for in full by the Contractor or replaced with identical, brand-new items. Missing items needed immediately must be delivered by the Contractor before 16:00 hours (4:00 PM) on the same day at no additional cost.

1.6. Special Laundering and Dry-Cleaning Protocols

• Draperies: Must be professionally dry cleaned and resized to their exact original dimensions prior to packaging and return.

• Mops: Shall be washed separately, fully dried, and returned packaged in clean plastic bags.

• Honor Guard/Military Dress Uniforms: Must be delivered clean, completely free of lint, odor, or spots, and pressed wrinkle-free with sharp, professional center creases where applicable. They must be returned hanging upright in delivery carts.

• Chemical/Protective Suits: Must be strictly dry cleaned only, adhering strictly to the manufacturer's labeled cleaning instructions.

1.7. Repairs/Damaged and Missing/Lost Items

• Non-Reimbursable Repairs: The Contractor shall repair minor rips, tears, open seams, and loose hems, and replace missing or broken buttons using matching high-quality threads and materials.

• Linen Repair: Repairs on sheets, pillowcases, and bath linens are only required upon explicit request by the COR.

• Re-Performance of Laundering/Dry Cleaning/Repair: Re-performance shall be at no additional cost to the Government. Items shall be identified by the COR to the contractor’s representative at the next scheduled pickup after the unacceptable condition is discovered. The contractor shall identify and pack items separately after the unacceptable work has been re-accomplished.

• Damaged Linen: When it has been determined by the Government that linen has been damaged or distorted due to contractor error, the contractor shall make reimbursement at 100% of current replacement cost (no depreciations allowed).

• Missing and Lost Items: Any articles missing from a delivery shall be delivered by the contractor in the next regularly scheduled delivery. Missing articles needed within 48 hours by the Government will be delivered before 1600 hours on the same day at no additional cost to the Government. Lost articles such as uniform pieces will be paid for in full by the contractor.

1.8. Quality Control Plan (QCP)

• The Contractor shall establish, document, and maintain a robust QCP to ensure all services conform to PWS requirements.

• The Contractor shall submit the �inalized QCP to the COR for approval within �ive (5) calendar days of contract award.

• The plan must include speci�ic inspection metrics, procedures for identifying and preventing recurring defects, and a process for maintaining comprehensive inspection records for the life of the contract. The records will be made available to the government by request from the government at all times during the term of the contract.

1.9. Laboratory and Tensile Testing

• The COR will insert standardized test pieces into the laundry cycle on a quarterly basis.

• These test pieces will be chemically analyzed to determine average tensile strength loss and whiteness retention.

• If a test piece fails to meet required thresholds (e.g., exceeding a 6% tensile strength loss for light soil loads), the Contractor must implement immediate corrective chemical actions. Testing will be repeated at the Contractor’s expense until compliance is achieved.

1.10. Contingencies and Holiday Operations

• Recognized Holidays: The Contractor is not required to perform routine services on the following observed Federal holidays: New Year's Day, Martin Luther King Jr.'s Birthday, President's Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veteran's Day, Thanksgiving, and Christmas Day.

• Base Closures: If WPAFB closes due to inclement weather or emergencies, the Contractor shall monitor of�icial base communications (WPAFB public website, of�icial social media pages, local television, and radio broadcasts) for operational status.

• Emergency Services: The Contractor shall maintain a contingency plan to ensure continuous, uninterrupted base linen services during natural disasters, civil disturbances, or wartime contingencies.

1.11. Meetings

• The contractor shall attend all meetings convened by the contracting activity or contract administration of�ice. The CO, COR and other Government personnel periodically will meet with the contractor to discuss the contractor’s performance, and the contractor shall make the Government aware of problems. Appropriate action shall be taken by the contractor to resolve outstanding issues. The meetings shall be at no additional cost to the government.

1.12 Health and Safety on Government Installations

• In performing work under this contract on a Government installation, the contractor shall:

• Take all reasonable steps and precautions to prevent accidents and preserve the health and safety of contractor and Government personnel performing or in any way coming in contact with the performance of this contract; and o Take such additional immediate precautions as the contracting of�icer may reasonably require for health and safety purposes

• The contracting of�icer may, by written order, direct Department of the Air Force Occupational Safety and Health (AFOSH) Standards and/or health/safety standards as may be required in the performance of this contract and any adjustments resulting from such direction will be in accordance with the Changes clause of this contract.

• Any violation of these health and safety rules and requirements, unless promptly corrected as directed by the contracting of�icer, shall be grounds for termination of this contract in accordance with the Default clause of this contract.

1.13 Contractor Access to Department of the Air Force Installations

• The contractor shall obtain base identi�ication and vehicle passes, if required, for all contractor personnel who make frequent visits to or perform work on the Department of the Air Force installation(s) cited in the contract. Contractor personnel are required to wear or prominently display installation identi�ication badges or contractor-furnished, contractor identi�ication badges while visiting or performing work on the installation.

• The contractor shall submit a written request on company letterhead to the contracting of�icer listing the following: contract number, location of work site, start and stop dates, and names of employees and subcontractor employees needing access to the base. The letter will also specify the individual(s) authorized to sign for a request for base identi�ication credentials or vehicle passes. The contracting of�icer will endorse the request and forward it to the issuing base pass and registration of�ice or Security Forces for processing. When reporting to the registration of�ice, the authorized contractor individual(s) should provide a valid driver’s license, current vehicle registration, and valid vehicle insurance certi�icate, and to obtain a vehicle pass.

• During performance of the contract, the contractor shall be responsible for obtaining required identi�ication for newly assigned personnel and for prompt return of credentials and vehicle passes for any employee who no longer requires access to the work site.

• When work under this contract requires unescorted entry to controlled or restricted areas, the contractor shall comply with DAFI 31-101, Integrated Defense, and DODMAN5200.02_DAFMAN 16-1405, Air Force Personnel Security Program.

• Upon completion or termination of the contract or expiration of the identi�ication passes, the prime contractor shall ensure that all base identi�ication passes issued to employees and subcontractor employees are returned to the issuing of�ice.

• The contractor shall provide an after-hours contact number or after-hours email in the Emergency Mass Noti�ication System (EMNS) for each of their personnel, whose normal place of duty is on a DoD installation or within a DoD facility. The contractor shall comply with any additional requirements in DAFMAN 10-206 for emergency operational reporting. Foreign Nationals may participate and may remove themselves from the Emergency Mass Noti�ication System at any time. To update information, personnel can access the globe icon on their system desktop screens and choose the “Access Self-Service” option.

• Failure to comply with these requirements may result in withholding of �inal payment.

1.14 Elimination of Use of Class I Ozone Depleting Substances (ODS)

• Contractors shall not:

o Provide any service or product with any speci�ication, standard, drawing, or other document that requires the use of a Class I ODS in the test, operation, or maintenance of any system, subsystem, item, component, or process; or o Provide any speci�ication, standard, drawing, or other document that establishes a test, operation, or maintenance requirement that can only be met by use of a Class I ODS as part of this contract/order.

• For the purposes of Department of the Air Force policy, the following products that are pure (i.e., they meet the relevant product speci�ication identi�ied in AFI 32- 7086[AR2] ) are Class I ODSs:

o Halons: 1011, 1202, 1211, 1301, and 2402;

o Chloro�luorocarbons (CFCs): CFC-11, CFC-12, CFC-13, CFC-111, CFC-112, CFC-113, CFC-114, CFC-115, CFC-211, CFC-212, CFC- 213, CFC-214, CFC-215, CFC-216, and CFC-217, and the blends R-500, R-501, R-502, and R-503; and o Carbon Tetrachloride, Methyl Chloroform, and Methyl Bromide.

2. SERVICES SUMMARY

Performance Objective

Performance Threshold Contractor Remedy / Corrective Action

SS 1: Quality Control Plan

Zero defects; QCP followed and fully documented.

Correct program de�iciencies within 1 business day.

SS 2: Bulk Weight Accuracy

Monthly average variance does not exceed 12%.

Re-perform or adjust weight metrics within 1 business day.

SS 3: Packaging & Protection

All clean linens protected and organized by type in carts.

Correct packaging defects within 1 business day.

SS 4: Standard Repairs

Minor rips, tears, and buttons repaired correctly.

Re-perform repairs within 1 business day.

SS 5: Specialty Turnaround

Next-day items returned clean/pressed within 48 hours.

Deliver delayed items within 1 business day.

SS 6: Drapery Resizing

Draperies cleaned, pressed, and returned to original dimensions.

Correct and re-perform resizing within 1 business day.

SS 7: Mop Processing Mops clean, completely dry, and individually bagged.

Re-wash and dry defective mops within 1 business day.

SS 8: Laboratory Quality Standards

Pass quarterly whiteness and tensile strength loss metrics.

Adjust wash formulas;

achieve pass within 4 business days.

EXHIBIT 1

Item Description Packaging Instruction

Sheets, Single & Double Packed in 10s

Sheets Queen & King Packed in 10s

Blanket, Single Packed in 1s

Blanket, Double Packed in 3s

Pillow Case, Standard Packed in 20s

Pillow Case, Queen/King Packed in 10s

Pillows Packed in 1s

Mattress Pad, Single Packed in 10s

Mattress Pad, Double Packed in 4s

Towels, Bath Packed in 10s

Towels, Hand Packed in 10s

Wash Cloths Packed in 50s

Bath Matts Packed in 10s

Table Cloths Packed on Hanger 1 or 2 per hanger depending on weight

Lab Coat Packed on Hanger 1 each per hanger

Smock/Wrap Packed on Hanger 1 each per hanger

Scrubs/Pant/Tops Packed in 10s

Coverall Packed on Hanger 1 each per hanger

Napkins Packed in 25s

Item Description Packaging Instruction

Curtains Packed on Hanger 2 per hanger

Uniforms/Clothing Packed on Hanger 1 each per hanger

Mop Heads Packed in 3s

Rags Packed in Plastic bags 25–40 Lbs per bag

Cleaning Cloths Packed in 20s

EXHIBIT 2

Description Turnaround Time

Bedspread 48 HOURS

Draperies 3 DAYS

Pillows 3 DAYS

Tablecloths 3 DAYS

*Jacket, Chemical Warfare (CW) 5 DAYS

*Pants, Chemical Warfare (CW) 5 DAYS

*Parka, N2B 4 DAYS

*Parka, N3B 4 DAYS

*Coveralls, Cold Weather 1/P 4 DAYS

*Trousers, Cold Weather F-1B 4 DAYS

*Trousers, Cold Weather Non-Military 4 DAYS

*Jacket, Cold Weather Non-Military 4 DAYS

**Shirt, Dress Uniform 48 HOURS

Time

**Trousers, Dress Uniform 48 HOURS

**Jacket, Dress Uniform 48 HOURS

**Cap, Dress Uniform 48 HOURS

**Flight Cap, Dress Uniform 48 HOURS

**Skirt, Dress Uniform 48 HOURS

**Trousers, Battle Dress Uniform (BDU) 48 HOURS

**Shirt, Battle Dress Uniform 48 HOURS

**Ascot/ scarf, Dress Uniform 48 HOURS

**Cummerbund, Dress Uniform 48 HOURS

**Pistol Belt 48 HOURS

**Flag Belt 48 HOURS

**Belt, Dress Uniform 48 HOURS

**Aiguillette, Dress Uniform 48 HOURS

**Bow Tie, Dress Uniform 48 HOURS

**Long Tie, Dress Uniform 48 HOURS

**Tie Tab, Dress Uniform 48 HOURS

**Overcoat, All- Weather Dress Uniform 48 HOURS

**Liner, Overcoat All- Weather Dress Uniform 48 HOURS

**Jacket, Fur Trim 48 HOURS

**Short Coat, Unlined (Military) 48 HOURS

**Shirt, Mess Dress Uniform 48 HOURS

**Trouser, Mess Dress Uniform 48 HOURS

**Jacket, Mess Dress Uniform 48 HOURS

Time

**Tuxedo 48 HOURS

**Suit, 2 Piece 48 HOURS

**Slacks/Trousers, Khaki 48 HOURS

**Shirt/Blouse, Khaki 48 HOURS

• Single Asterisk (*) — Specialized Gear: Denotes specialized military, cold-weather, or flight gear. These items require specific cleaning agents, low-temperature drying, or technical inspection protocols to maintain material integrity (e.g., chemical warfare suits, N2B/N3B parkas, flight suits).

• Double Asterisk (**) — Ceremonial & Dress Attire: Denotes dress uniforms, formal wear, and ceremonial accessories. These items require high-precision pressing, alignment of creases, and rapid 48-hour turnaround to support active deployment and ceremonial readiness.

• No Asterisk — Standard Utility Items: Standard utility items, bedding, or non-military personal effects subject to standard commercial laundry and dry-cleaning protocols.

EXHIBIT 3

Description Process Code

Bulk Linen WDIFWP

Pillow, Bed WD

Pillow, Aircraft WD

Shirts, Dress Uniform WDSPOHB

Trousers, Dress Uniform WDSPOHB

Coveralls WDPOHB

Tablecloths WDSPOHB

Lab Coats WDPOHB

Smock/Wraps WDPOHB

Scrub Pants WDPOHB

Scrub Tops WDPOHB

Sleeping Bag WTDF

Hood, Sleeping Bag WTD

Modular Sleeping Bag, Patrol WTDF

Modular Sleeping Bag, Intermediate Cold Weather

WTDF

Stuff Sack, Modular Sleeping Bag WHDF

Bivy Cover, Sleeping Bag WHDF

Welding Jacket WDFPOH

Gloves, Cotton/Dress Uniform WDWP

Blouse, Dress Uniform WDSPOHB

Laundry Bag WDFWP

Flying Bag, Canvas WDFW

Shirt, Non-Military WDSPOHB

Trousers, Non-Military WDSPOHB

Napkins WDSFWP

Jacket, Chemical Warfare WDPOHB

Trousers, Chemical Warfare WDPOHB

Trousers, Battle Dress Uniform WDSPOHB

Shirt, Battle Dress Uniform WDSPOHB

Field, Jacket, Cotton/Nylon WTDOHB

Field Jacket Liner, Nylon WTDOHB

Parka, Gortex Camouflage Cold Weather 100% Nylon

WTDOHB

Trousers, Gortex Camouflage Cold Weather 100% Nylon

WTDOHB

Parka Line, Gortex WTDOHB

Bag, Police WTDFWP

Raincoat, Police (Black/Orange) WTDOHB

Jacket, Gortex Police Winter (Blue) WTDOHB

Flack Vest, Police WHDWP

Flack Vest Cover, Police WTDOHWP

Vest, Tactical Load Bearing Nylon WHD

Helmet Cover WTDWP

Poncho Liner/Blanket WTDWP

Mosquito Net WHDWP

Ruck Sack Cover Desert Camouflage WTDF

Bag, Chemical Protective Clothing Ensemble

WHDWP

Code Description W Wash D Dry F Fold WDF Wash, Dry, Fold P Press on Commercial Pressing Equipment I Press on Flatwork Ironing Equipment S Starch on Request OH Return Finished Work on Hanger WP Wrap Finished Work in Plastic FP Flameproof MT Chemical Treat (Dust Control Mops) DC Dry Clean B Return In Plastic Garment Bag HD Hang Dry TD Tumble Dry