Attachment_2_-Past_Performance_Questionnaire.docx

ATTACHMENT 3 – PAST PERFORMANCE QUESTIONNAIRE

The Bureau of Reclamation of the United States Department of Interior is conducting a solicitation to award a contract for the Brackish Groundwater National Desalination Research Facility (BGNDRF) Yard Piping and Flow Measurement Upgrade. An Offeror has identified you as a reference to provide past or recent performance information about a specific contract. Please complete the enclosed questionnaire electronically and return it no later than 4:00 p.m., local time (MDT) on September 5, 2024, to the email address below. Thank you for your assistance.

Bureau of Reclamation, Contract Specialist Valerie Jiron vjiron@usbr.gov

Please use the ratings below to assess the contractor’s performance.

Table 5: Performance Assessment Ratings

Outstanding (O)

The contractor’s performance met all contractual requirements and exceeded many of them. The contractor may have had a few minor problems for which it took corrective actions that effectively resolved the problem.

Better (B)

The contractor’s performance met all contractual requirements and exceeded a few of them. The contractor may have had some minor problems for which it took corrective actions that resolved the problem.

Acceptable (A)

The contractor’s performance met contractual requirements. The contractor had some minor problems for which the corrective actions taken satisfactorily resolved the problem.

Marginal (M)

The contractor’s performance did not meet some contractual requirements. The contractor encountered serious problems for which the corrective actions were only marginally effective.

“DO NOT RETURN THIS QUESTIONNAIRE TO THE CONTRACTOR”

Please provide information requested below and enter the adjectival rating (O - outstanding to U - unacceptable or N/A) for each question in the “Rating” column and provide an explanation in the “Explanation” column. Rows will expand to accept all information typed. If you have any questions, please contact the Contracting Officer.

NOTE: For any adverse rating (Marginal (M) or Unacceptable (U)), FAR 15.306 requires that contractors be allowed to comment on the adverse rating. Therefore, detailed information to support the rating is REQUIRED (e.g., the rater should explain the events that took place and explain why corrective action did not resolve the problem). Please do not adversely rate the contractor if the Government was at fault.

1. Contract Information

1.1 Contractor’s Name

1.2 Agency/Client Name

1.3 Agency/Client Address

1.4 Agency/Client Phone Number

1.5 Agency/Client Program Manager

Name and Contact Information (phone and e-mail)

1.6 Contract Title

1.7 Type of Contract

1.8 Contract Number

1.9 Description

1.10 Award Amount

1.11 Award Date and Period of Performance

1.12 Place of Performance

1.13 Contract Status – Active or Complete

1.14 Key Subcontractors (If applicable)

1.15 Amount of Overrun/Under run (if any)

1.16 Reason for Overrun/Under run (if any)

2. Technical

2.1 How would you rate the technical qualifications of the staff?

2.2 How would you rate the experience and performance of the contractor?

2.3 How would you rate data collection and analysis produced by the contractor?

3. Management

3.1 How would you rate the contractor’s ability to manage the entire project and keep you informed of project status?

3.2 How would you rate the contractor’s ability to deliver services according to the project schedule?

3.3 How would you rate the contractor’s ability to manage project scope and requests for change?

3.4 How would you rate the contractor’s ability to ensure sufficient resources were available to perform the scheduled work?

3.5 How would you rate the contractor’s ability to communicate between management and project staff?

3.6 Were billings accurate, complete and on time?

4. Quality

4.1 How would you rate the contractor’s ability to deliver products and services that meet the agreed to standards for quality?

4.2 How would you rate the contractor’s ability to identify and resolve problems?

5. Customer Satisfaction

5.1 How would you rate the contractor’s ability to provide a high level of communication, customer service and satisfaction?

5.2 How well did the contractor’s employees and subcontractors conduct themselves in a professional and business-like manner?

6. General

6.1 What were the contractor’s strengths?

6.2 What were the contractor’s weaknesses?

6.3 How well did the contractor live up to what was in the original work proposal?

6.4 If you had the opportunity would you use this contractor again? If so, what would you change about how you managed them?