Attachment 2.pdf

Attachment 2: Offeror Past Performance Questionnaire

References shall complete survey and submit directly to Jennifer Canfield (Jennifer.canfield@gsa.gov).

Please do not copy the prospective offeror with this questionnaire.

Contractor’s Name:

Reference Name and Title:

Reference Phone Number:

Reference Email Address:

Do you concur with the information provided by the offeror on Attachment 3, for Similar Operations and Maintenance, Similar Custodial, and Similar Snow Removal Task Order/Contract, with regards to this reference?

YES: ☐ NO: ☐ If no, please clarify discrepancy:

Performance Information: Choose the number on the scale from 1 to 10 that most accurately describes the Contractor’s performance for the OPERATIONS AND MAINTENANCE work and enter it in the box next to the question. For explanations, attach additional sheets if necessary.

9-10 7-8 4-6 2-3 0-1

Excellent Very Good Average Marginal Poor

1. QUALITY RATING:

How well did Contractor implement effective quality control procedures to meet contract/task order requirements?

Please explain why you gave them that rating:

2. TIMELINESS RATING:

How well did Contractor perform timely services?

Please specify the type of services performed and explain why you gave the rating:

3. PROBLEM SOLVING RATING:

How well was the Contractor able to resolve problems effectively?

Please explain why you gave the rating:

4. OVERALL CUSTOMER SATISFACTION RATING:

How would you rate Contractor’s overall performance?

Please explain why you gave the rating:

mailto:Jennifer.canfield@gsa.gov