ATTACHMENT 2.pdf
PDF 179 KB Posted
- Attached to
- 2021 eSafety Recompete Federal contract opportunity
- Solicitation number
- 12760421Q0122
- Issued by
- Department of Agriculture Forest Service
About this file
This Quality Assurance Surveillance Plan outlines oversight procedures for a software as a service contract to provide an integrated case management and reporting solution for workers' compensation and safety programs at the Department of Agriculture Forest Service. Key responsibilities include the Contracting Officer overseeing contract administration, a Contracting Officer's Representative monitoring performance, and quality assurance files maintained for the life of the contract. The contractor must deliver all required work, reports, and transition activities on schedule and without deviation from specified performance standards, to be validated through the COR's reviews of deliverables and random inspections, as well as customer feedback. Performance metrics encompass properly executing the scope of work, submitting clear and accurate reports, implementing strong quality controls, and completing a timely transition from the incumbent provider.
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Text version
ATTACHMENT 2
QASP
IT Security Program Support QASP 1
Quality Assurance Surveillance Plan (QASP)
1. Purpose
This Quality Assurance Surveillance Plan (QASP) is a Government developed document used to ensure that systematic quality assurance methods are used in the administration of the Performance-based Acquisition (PBA) standards included in this Statement of Objectives (SOO). The intent is to ensure that the Contractor performs in accordance with the performance standards/acceptable quality levels contained in the SOO; that the Government receives the quality of services called for in the contract; and, that the Government only pays for the acceptable level of services received.
2. Scope
It is important to understand the responsibilities of the parties and distinguish between the quality control plan and the QASP. The contractor is responsible for managing and developing a quality control plan to meet the quality standards established in the SOO.
The QASP is put in place to provide Government surveillance and oversight of the contractor’s efforts in meeting the performance standards required by the contract. The QASP is not part of the contract nor is it intended to duplicate the Contractor’s quality control plan. The Government may provide the Contractor with an informational copy of the QASP to support the Contractor’s efforts in developing a quality control plan that will interrelate with the QASP.
3. Government Resources
The following personnel will implement all surveillance activities:
Contracting Officer. The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that assures the Contractor receives impartial, fair and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.
Contracting Officer: Melissa Paquin-Leon Telephone Number: 505-414-4207 Email Address: melissa.paquin-leon@usda.gov
Contracting Officer’s Representative (COR). The COR is responsible for technical administration of the contract and assures proper Government surveillance of the mailto:melissa.paquin-leon@usda.gov
QASP
IT Security Program Support QASP 2
Contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect contract price, terms, or conditions shall be referred to the Contracting Officer for action.
Contracting Officer’s Representative: Monica Moore Telephone Number: 505-205-4757 Email Address: monica.moore@usda.gov
4. Methods of QA Surveillance
The surveillance methods listed below shall be used in the administration of this QASP.
The specific surveillance method for each performance standard and acceptable quality level is listed in the “Monitoring Method” column of the attached matrix.
COR Review – Indicates that the COR will be responsible for monitoring the Contractor’s performance in meeting specific performance standards/acceptable quality levels.
In the case of a written deliverable, COR/COR Designee Review will consist of up to 100% inspection of the specific deliverable and supporting documentation.
In the case of day-to-day support activities, COR/COR Designee Review will consist of periodic inspection or random monitoring.
Customer Feedback – Customer feedback may be obtained either from the results of formal customer satisfaction surveys or from customer complaints received by the Forest Service. Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, and must be signed and forwarded to the COR, who shall assess the validity of the complaint and retain it in a documentation file. The COR shall ensure the tabulated results of all customer satisfaction surveys are kept on file.
The results of all monitoring activity shall be documented on the Surveillance Activity Summary Form. The COR and COR Designee shall submit copies of the Summary Form to the Contracting Officer on a quarterly basis, at the conclusion of contract performance, and whenever contractor performance fails to meet acceptable quality levels.
5. Documentation
The COR and/or COR Designee will, in addition to providing documentation to the Contracting Officer, maintain a complete quality assurance file. The file will contain copies of all reports, evaluations, recommendations, surveillance checklists, and any actions related to the Government’s performance of the quality assurance surveillance function.
All such records will be retained for the life of the contract and forwarded to the Contracting Officer upon completion.
mailto:monica.moore@usda.gov
IT Security Program Support QASP 3 eSafety QASP
Performance Standard
(PS)
Required Services
Performance Standards
Acceptable Quality
Level (AQL)
Monitoring Method
PS-1 Provide required Work must be accomplished in accordance with (IAW) the following, as applicable:
1. Project Plans
2. Performance
Standards
3. Applicable federal, state, local, USDA and FS policies and guidelines.
No deviation COR review of SOO services. without prior Contractor-provided approval from the COR.
Monthly Performance and Program Report and through COR periodic inspection and customer feedback.
PS-2 Provide deliverables/ reports required for each Task.
All work products/deliverables/ reports are clear, concise, complete, thorough, accurate, and free of errors.
No deviation. COR review of deliverables.
Deliverables are completed IAW the Project Management Plan.
No deviation without prior approval from the COR.
PS-3 Implement a strong and effective oversight/quality control process.
The oversight/quality control process proactively identifies and addresses issues, as well as continuously improves the services being provided by the Contractor.
No deviation. COR/designee review of monthly activity reports and random inspection of services.
PS-4 Provide timely and effective transition.
Transition from the incumbent contractor is completed during the Transition/Phase In period and all activities and services are performed sufficiently to meet contract objectives by the completion of the transition period.
No deviation. COR review of transition and Transition Plan.
| ATTACHMENT 2.pdf |
| eSafety_Quality Assurance Surveillance Plan (QASP)_08122021 |
| 1. Purpose |
| 2. Scope |
| 3. Government Resources |
| 4. Methods of QA Surveillance |
| 5. Documentation |
File details come from the government source that posted it. Updated .