Questions_Matrix_RFQ 12760421Q0122 - eSafety - 4 - Final.xlsx
XLSX spreadsheet 91 KB Posted
- Attached to
- 2021 eSafety Recompete
- Solicitation number
- 12760421Q0122
- Issued by
-
Department of Agriculture Forest Service
About this file
This document contains questions and answers related to a solicitation for an integrated Workers' Compensation and Safety and Occupational Health case management software as a service solution. Key details include that the solution should support up to 10,000 new incidents or claims per year with unlimited users, have approximately 2,000 full user licenses and 30 claim administrator licenses. Historical cases to migrate are estimated at 25,000 stored in an existing Origami Risk solution. The Department of Agriculture Forest Service is the contracting agency, with priority given to mandatory and critical requirements.
Questions cover topics such as concurrent user volumes, document volumes and sizes, number of workflows and their complexity, integration requirements, service level agreements, 508 compliance responsibilities, language support needs, test environment access, supported document management systems including SharePoint version and hosting, disaster recovery objectives, fax capabilities, non-employee user access, example exportable visuals, template change frequencies, and an example of a user-defined formula. Responses provide clarification and estimates around many of these areas as needed for proposal preparation.
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Dynamo
| Question # | Document Reference | Page Number | Section | Vendor Question | Government's Response | ORIG REQUIREMENT | WO OSOH NOTES |
| 1 | SOHWC+RFP+Attachment+X+SOO_v4_05202021 | 35 | 5.6 Detailed Offer Instructions | Are Small Business vendors (prime contractors) required to meet subcontracting mandates? Are we required to provide a Subcontractor Management Plan? | PPS | No, pg. 35(bottom) - 36, the table Volume 1 Factor 4. State "THIS SECTION DOES NOT APPLY TO SMALL BUSINESS OFFERORS", this factor is for Large Businesses, and refers to Subcontracting Plans, and pg. 43 of the RFP, at the top of the page states, "THIS SECTION DOES NOT APPLY TO SMALL BUSINESS OFFERORS". This section refers to the Subcontracting Plan, and does not apply to small business offerors. | |
| 2 | N/A | What is expected to be the average concurrent number of users on the system, i.e. within the same hour? | HRM: : Up to 50K | 50,000 IS WAY TOO HIGH. I'D EXPECT NO MORE THAN 5,000 AT THE SAME TIME, BASED ON THE NUMBER OF CASES IN THE SYSTEM AT THE PEAK TIMES OF THE YEAR. | |||
| 3 | N/A | What is the document-management solution in use at FS? Please ballpark the expected number and size of any documents per year. | HRM: Unknown | ||||
| 4 | SOHWC+RFP+Attachment+X+SOO_v4_05202021 | 6 | 3.9 | What is the volume of historical cases which need to be loaded as part of Data Migration, and where are they currently stored? Is the intent to access them or load them into the new solution? | HRM: Estimated 25K cases per year. Currently stored in Origami Risk solution. Yes, the intent is to access them or load them into the new solution. | SAFETY DOES NOT INTEND TO MIGRATE ANYTHING FROM ESAFETY FOR PRIOR TO CY2022; HR HAS DIFFERENT REQUIREMENTS FOR CASE MANAGEMENT. WE WILL NEED TO BE ABLE TO LOAD CY2022 OSHA 300 LOG DATA; BATCH FILE WOULD BE PREFERRED SO AS TO AVOID A MANUAL PROCESS. NOTE: ACCIDENT, INJURY AND ILLNESS REPORTS TYPICALLY ARE 4,100 INCIDENT REPORTS PER YEAR WITH AN ADDITIONAL 1,600 MOTOR VEHICLE ACCIDENT REPORTS. NO NEED TO UPLOAD HAZARD REPORTS OR SAFETY STORIES. | |
| 5 | SOO+Appendix+C_FS_OSOH_WC_IntegratedProjectRequirements+3May2021+v3 | "Safety" tab | OSOH-78 | Are you allowed to continue development/testing while ATO evaluation is in progress? | CIO Cyber Security: Yes, but without real production data. Dev and test are authorized only with dev/test data. | ||
| 6 | SOO+Appendix+C_FS_OSOH_WC_IntegratedProjectRequirements+3May2021+v3 | "Safety" tab | OSOH-6 | What is the expected timeframe to establish an integration with possible considerations for on-premise infrastructure changes? How long would it take for the Government to connect to a VPN tunnel/PrivateLink? | CIO: Unknown. USFS has a complex infrastructure that consists of on-prem (USDA Internal), cloud environments and government owned shared services (in partnership with other government agencies). Multiple tunnel and network firewalls are already in place. The timeline of any integration needs across network (incl firewalls) will depend on complexity of the requirement, data types that are being transferred along with meeting encryption and security boundary requirements. All changes follow strict, auditable change management process. The timeline for establishment of a VPN tunnel will be driven by the requirements and standards in the sentence above, but typically we are able to establish VPN tunnels within 2 months. | ||
| 7 | SOO+Appendix+C_FS_OSOH_WC_IntegratedProjectRequirements+3May2021+v3 | "Safety" tab | OSOH-132 & OSOH-133 | How many inbound and outbound interfaces are projected for MVP? | HRM: All identified as part of the MVP. | ||
| 8 | SOO+Appendix+C_FS_OSOH_WC_IntegratedProjectRequirements+3May2021+v3 | "Safety" & "Workers Comp" tab | What Priority level is considered MVP? Mandatory and Critical? | HRM: Mandatory | |||
| 9 | SOO+Appendix+C_FS_OSOH_WC_IntegratedProjectRequirements+3May2021+v3 | "Safety" tab | OSOH-8 | Who is expected to perform the 508 compliance audits once the "out of the box" solution is configured for use by the Government? | OCIO/CIO is expected to perform the 508 compliance audits. | ||
| 10 | N/A | Does FS expect the need for internationalization, or support for languages other than English? | HRM: No | ||||
| 11 | SOO+Appendix+C_FS_OSOH_WC_IntegratedProjectRequirements+3May2021+v3 | "Safety" tab | OSOH-6 | What Document Management solutions needs to be supported? There are references to "Must interface with SharePoint" which version, and hosted where? | OSOH: Unknown |
| CIO: CIO standard document management system is Box. Sharepoint is also used through Office 365 and version is Sharepoint 2019 | The system must provide standard out of the box capabilities for enterprise integration with document management, workflow management, case management and customer relationship management systems. OSOH-6, MANDATORY | |||||||
| 12 | SOO+Appendix+C_FS_OSOH_WC_IntegratedProjectRequirements+3May2021+v3 | "Safety" tab | OSOH-36 | |||||
| OSOH-37 | What are the desired SLAs for Disaster Recovery / Recovery Point Objective, or any other SLAs related to the need to "load backup media" and "restore system data"? | CIO: Desired restore time should 4-6 hours, but will be based on requirements. | OSOH-36/MANDATORY. The system must be able to load backup media. OSOH-37/MANDATORY. The system must be able to restore system data. | WHATEVER WORKS FOR CIO FOR DATA INTEGRITY AND BACKUP. | ||||
| 13 | SOO+Appendix+C_FS_OSOH_WC_IntegratedProjectRequirements+3May2021+v3 | "Safety" tab | OSOH-91 | How will the system be expected to interact with Faxes? | OSOH: PERTAINS TO FAXED IN COPIES OF REPORTS, INCLUDING FROM FIRE CAMPS. This means data should be faxed in and be imported into the solution | WO OSOH 91/CRITICAL. The system must have fax capabilities. | PERTAINS TO FAXED IN COPIES OF REPORTS, INCLUDING FROM FIRE CAMPS. | |
| 14 | SOO+Appendix+C_FS_OSOH_WC_IntegratedProjectRequirements+3May2021+v3 | "Safety" tab | OSOH-122.2.1 | |||||
| In what capacity are non-employee users accessing the system? How are they expected to access information from the system? | CIO/HRM: Non-employees need to be able to submit reports. They will need to authenticate via some form of 2-factor authentication - eg: Login.gov | WO OSOH 122.2.1/USER ROLES, ACCESS/MANDATORY. The system must capture basic personal information about non-Employees who access the system. | THIS WAS A HOLDOVER FROM ESAFETY; I'M NOT SURE OF WHY THIS IS A REQUIREMENT BUT REALLY APPLIES TO HR CASE MANAGEMENT AND NOT SAFETY MANAGEMENT. | |||||
| 15 | SOO+Appendix+C_FS_OSOH_WC_IntegratedProjectRequirements+3May2021+v3 | "Safety" tab | OSOH-126.4 | |||||
| Can FS provide an example of a system-generated graphic/visual the user should be able to export? | CIO: There should be multiple data exports available pertaining to individual cases, trending case types, yearly case reporting etc. These reports should have graphs and charts found on common industry standard dashboard reports - https://slemma.com/site/resources/database.jpg | OSOH 126.4/ARCHIVE, PRINT, EXPORT/ MANDATORY. The system must provide Visual (graphics) export capabilities. | LOOKING FOR DATA OUTPUT IN A VISUAL FORMAT (SCREEN CAPTURE, JPEG) FOR RECORDS. NO SPECIFIC EXAMPLE BUT RELATES TO TRENDING, ANALYSIS, AND INDIVIDUAL CASES. WHAT IS INDUSTRY STANDARD? | |||||
| 16 | SOO+Appendix+C_FS_OSOH_WC_IntegratedProjectRequirements+3May2021+v3 | "Safety" tab | OSOH-51 | |||||
| What's an example of a "user-defined" formula? | OSOH: AN EXAMPLE WOULD BE A FOREST SAFETY MANAGER SORTING DATA BY WORKER TYPE (FIREFIGHTER, ENGINEER, REC TECH, ETC.), LOCATION (DISTRICT OR ON/OFF FOREST ON FIRE ASSIGNMENT), DATE RANGE, ETC. FOR TREND ANALYSIS. CIO: There needs to be a single customizable dashboard for each system user, wher they can decide what metrics and associated graphs and charts they select to include on their dashboard | WO OSOH 51/DASHBOARD/USEFUL. The system must provide the ability to save user-defined formulas for metrics onto the user's personal dashboard. | AN EXAMPLE WOULD BE A FOREST SAFETY MANAGER SORTING DATA BY WORKER TYPE (FIREFIGHTER, ENGINEER, REC TECH, ETC.), LOCATION (DISTRICT OR ON/OFF FOREST ON FIRE ASSIGNMENT), DATE RANGE, ETC. FOR TREND ANALYSIS. |
Orig
| Vendor Name: | Dynamo-Alpha Omega | ||||
| Date: | Wednesday, September 01, 2021 | ||||
| Question # | Document Reference | Page Number | Section | Vendor Question | Government's Response |
| 1 | Attachment 1 | 5 | 1.1 (General Question) | How many total users will the system have? When is peak usage with the highest concurrent usage per year? | 0004 Incident/Claim Reporting (Monthly) 12 MO $ $ |
-Tier 1 up to 10K New Incidents/claims per Year
- Unlimited Users 0005 Full User Licenses 2000 EA 0006 Claim Administrator Licenses 30
| 2 | Attachment 1 | 5 | 1.1 (General Question) | What is expected to be the average concurrent number of users on the system, i.e. within the same hour? | |||
| 3 | Attachment 1 | 5 | 1.1 (General Question) | Please ballpark the expected number of cases/records per year? Are any other types of cases to be included, and if so, how many per year? | -Tier 1 up to 10K New Incidents/claims per Year | ||
| 4 | Is there a need to read data from the Appian Cloud database in order to put data into another reporting system? | ||||||
| 5 | Please ballpark the expected number and size of any documents per year? | ||||||
| 6 | How many application business process workflows do you expect and on a scale of 1 to 10 how complex are those workflows? | ||||||
| 7 | Do you expect that the application will need to integrate with any of the following; 1) existing government databases, 2) integrate with any government web services, 3) publish data to ERP systems, 4) connect to an Active Directory, 5) Robotic Process Automation in the workflow? | Part of this is Section 3 #18 of SOO | |||||
| 8 | What are any SLA's that are dictated? | Section 9 Performance Standards | |||||
| 9 | SOO | 6 | 3.9 | What is the volume of historical cases which need to be loaded as part of Data Migration, and where are they currently stored? Is the intent to access them or load them into the Apppian based system? | |||
| 10 | Integrated Project Requirements | "Safety" tab | OSOH-78 | What is the expected duration for the ATO evaluation and approval? Who will be responsible for leading ATO efforts? | |||
| 11 | Integrated Project Requirements | "Safety" tab | OSOH-6 | What is the expected timeframe to establish an integration with possible considerations for on-premise infrastructure changes? How long would it take for the Government to connect to a VPN tunnel/PrivateLink? | |||
| 12 | Integrated Project Requirements | "Safety" tab | OSOH-132 & OSOH-133 | How many inbound and outbound interfaces are projected for MVP? | |||
| 13 | Integrated Project Requirements | "Safety" & "Workers Comp" tab | What Priority level is considerd MVP? Mandatory and Critical? | ||||
| 14 | Integrated Project Requirements | "Safety" tab | OSOH-8 | Who is expected to perform the 508 compliance audits? | Partial answer in sec 3.9 of RFP | ||
| 15 | N/A | Does FS expect the need for internationalization, or support for languages other than English? | |||||
| 16 | N/A | Will the developers have access to the Test environments to maximize time in resolving issues and providing end user support? | |||||
| 17 | Integrated Project Requirements | "Safety" tab | OSOH-6 | What Document Management solutions needs to be supported? There are references to "Must interface with SharePoint" which version, and hosted where? | |||
| 18 | Integrated Project Requirements | "Safety" tab | OSOH-36 | ||||
| OSOH-37 | What are the desired SLAs for Disaster Recovery / Recovery Point Objective, or any other SLAs related to the need to "load backup media" and "restore system data"? | ||||||
| 19 | Integrated Project Requirements | "Safety" tab | OSOH-91 | How will the system be expected to interact with Faxes? | |||
| 20 | Integrated Project Requirements | "Safety" tab | OSOH-122.2.1 | ||||
| In what capacity are non-employee users accessing the system? How are they expected to access information from the system? | |||||||
| 21 | Integrated Project Requirements | "Safety" tab | OSOH-126.4 | ||||
| Can FS provide an example of a system-generated graphic/visual the user should be able to export? | |||||||
| 22 | Integrated Project Requirements | "Safety" tab | OSOH-168 |
OSOH-169
| With what frequency does FS expect exisiting templates to need changing, or new templates to be added? | |||
| 23 | Integrated Project Requirements | "Safety" tab | OSOH-51 |
| What's an example of a "user-defined" formula? |
File details come from the government source that posted it. Updated .