Attachment 10 - Technicial Exhibit 3.docx

Attachment 10 24 Nov 2020 Current CMMS Work Order User Roles Administrator Administrators have full access to everything in Work Order. They have the ability to define Locations, Bldg./Units, Areas, and Crafts. They can add users, set up routing, and set up the My Facility Dude page. Administrators can easily see all work orders in the system from the "Work Orders by Status" section on their homepage. They can assign work orders to all users and run reports.

Supervisor I Supervisor I's can access all portions of the system except for the Account Setup tab. They have the ability to assign work orders to all users. In the "Work Orders by Status" section of the homepage, Supervisor I's will only see work orders assigned to themselves or to any of their direct reports. They have access to all reports and can search for all work orders via the search or advanced search.

Supervisor II Supervisor II's are limited to certain locations and/or crafts. By default, they can only assign work orders for their assigned locations and/or crafts to themselves or to their direct reports. In the "Work Orders by Status" section of the homepage, they will see all work orders for their assigned location(s) and craft(s). Supervisor II's have limited access to reports and can only search for work orders within their locations and crafts via the search or advanced search.

Technician Technicians have limited editing capabilities on a work order. For example, they are unable to reassign work orders to other users. Technicians can add their own labor hours and material purchases to work orders, and can change the status of work orders to mark them work in progress or complete. They will only see work orders assigned to themselves on their homepage. They do have the ability to search for all work orders via the search or advanced search.

Clerk The main function of the Clerk role is data entry. They have shortcut forms to expedite the data entry process for entering work orders, labor hours, and material purchases. The Clerk has access to all work orders. They can assign new requests, edit, and complete/close existing work orders. Clerks have limited access to reports and can search for all work orders via the search or advanced search.

Manager Managers have limited administration rights. They can create Requesters and other Managers for any location to which they have been assigned. This allows a Manager over a region (assigned to multiple locations) to create a Manager over a single location. The Manager of the single location may create others Managers or Requesters, but only for that location. A Manager's home page reflects the status of all work orders for their assigned location(s). Managers can create new work orders for their locations, but may only modify work orders that are sent to them for approval. They can use the Advanced Search feature to find work orders at their location and may have limited reporting access.

Requester Requesters are only able to enter new work orders into the system. Once they have entered a request, they can view it but will not be able to change it. Requesters use the My FacilityDude page to enter requests.

Comptroller The Comptroller is not an actual user role in Work Order, rather it is an extra level of responsibility above the role. If the system does not know who the work order should be assigned to, either through a lack of or an error in the routing rules, it will automatically assign the work order to the comptroller. This ensures that every New Request is assigned to a user in the system. Only one user can be designated as the comptroller for the account.