Attachment 1 - Performance Work Statement (PWS).pdf

SP7000-25-Q-1051 Attachment 1 - Performance Work Statement (PWS) 1

PERFORMANCE WORK STATEMENT

PRODUCTION PAPER CUTTER EQUIPMENT

INTRODUCTION

Defense Logistics Agency (DLA) Document Services seeks to purchase a 37” Hydraulic Programmable Paper Cutter’s with Air Table, and Touch Screen as well as the following associated services:

-Delivery and installation of the equipment.

-Warranties and repair of the equipment.

-Training on using/daily operations of the equipment, to include hardcopy User Manuals.

The purchase will be for the device and up to 60-months contract to include four (4) 12-month option periods for maintenance.

1.0 GENERAL INFORMATION

1.1 DLA Document Services requires the equipment and associated services at the following DLA Document Services location:

Qty 1 to be located:

DLA Document Services 3420 D. Ave., Bldg 1, Door 5 Tinker AFB, OK 73145

1.2 The system should have the salient characteristics as described in Attachment 3 - Specifications sheet.

1.3 DLA Document Services requires offerors to propose a production programable paper cutter to be used for trimming and cutting paper products and odd size finished products. The offeror will be responsible for installation and any necessary configuration.

2.0 MAINTENANCE WARRANTY AND REPAIRS

2.1 Maintenance and repairs will be provided and consist of the following:

2.1.1 The device must be registered with the manufacturer for the extended one (1) year maintenance/ warranty as offered by the specific vendor/manufacturer.

2.1.2 Vendor will provide four (4) years of maintenance after the initial one (1) year warranty.

2.1.3 The offeror shall provide maintenance between 8:00 am and 5:00 pm, local time,

2.1.4 Includes 8-hour service response for all equipment for maintenance services including travel, parts, labor, software version upgrades (up-to the hardware capability) and retrofits for all equipment including all components.

2.1.5 Some services can be performed by a technical support group through remote phone support, but a telephone call may not be considered an acceptable service response.

2.1.6 A service technician must call the primary operator within 30 minutes of the service call to discuss the service problem and schedule a time of in-person service arrival.

2.1.7 The technician must be able to perform all aspects of maintenance and actively engage in resolving the reported issue(s).

2.1.8 Basic on-site repair service includes spare parts for verified hardware and software failures.

2.1.9 Parts required or system replacement are provided with overnight shipment of required replacements.

3.0 DELIVERY AND INSTALLATION

3.1 Within five (5) business days after award, the vendor shall contact the delivery location point of contact (POC) and begin the planning/scheduling process. This process will include but is not limited to a site visit to insure all environmental aspects required for the operation of the device are present or will be available at time of installation.

3.1.1 Electrical outlets/connections

3.1.2 Air filtration/quality

3.1.3 Location of installation size/measurements

3.1.4 Government property needed (tables, counters, etc.)

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3.2 Upon completion of installation the location POC and vendor must provide written agreement, stating that all equipment ordered is functioning properly and fully operational.

4.0 TRAINING REQUIREMENTS

4.1 Within five (5) business days after the complete installation of each device, the vendor shall provide initial hands-on training regarding the device and its software. This training must be in the English language and accomplished by an individual with expert knowledge in all operational aspects of the device and software.

4.1.1 This training includes Hardware as well as Software.

4.1.2 All costs associated with providing this initial training (to include travel costs of the vendor-provided instructor) shall be included in the proposed price and will not be reimbursed separately.

4.2 As part of the training requirement, the vendor shall provide hardcopy User Manuals which are written in English, concise, user friendly and provide specific steps and processes in all operational aspects in the use of the device, peripherals, and software.

5.0 EQUIPMENT AND ACCESSORIES

5.1 During the entirety of the period of performance of this contract, should the Government and/or the vendor determine to substitute or upgrade equipment with technology improvements, all such actions shall be approved by the Contracting Officer prior to the vendor taking any action. If a substitution is needed, the vendor must notify the Contracting Officer, and a formal review process will be conducted. Substitutions will be provided at no cost to the government.

5.2 All Material Handling Equipment (MHE) requiring network or application software to operate, shall be maintained and kept current with DLA required and approved operating systems and drivers, with the exception of standalone devices.

5.3 Vendor solutions requiring software must be capable of functioning in a common security environment. DLA Document Services is required to add additional software that is standardized within DLA Document Services, including but not limited to McAfee Epolicy Orchestrator (multiple modules including AntiVirus and Host Intrusion Prevention), Arcsight Logger, Active Client Software and Axway Desktop Validator.

5.4 All vendor-provided software (including Operating System drivers) shall be supported by the vendor, and the software’s original manufacturer, at all times during its use by the government. If it becomes apparent that either the vendor or original manufacturer will no longer support any vendor-provided software, the vendor shall provide alternate software, that is supported by the vendor and the software’s original manufacturer. Coordination with DLA Document Services POC William Hamilton (bill.hamilton@dla.mil) is required before any changes are made and must be approved via modification to the contract.

5.5 All devices/components requiring software shall meet DoD information security specifications when interfacing with classified materials to ensure no remnants of the classified data exists, after the classified process has been completed. Guidelines can be found at https://iase.disa.mil. The vendor shall indicate the specific steps needed to ensure classified data is never disclosed.

5.6 All devices requiring software shall be configured in compliance with all applicable DoD Security Technical Implementation Guides (STIG) (Ref: http://iase.disa.mil/stigs). Any remaining deficiencies, that cannot be resolved shall be identified by J67 POC William Hamilton (bill.hamilton@dla.mil); prior to the Certification and Accreditation testing phase for evaluation of acceptance.

5.7 As part of the installation process, the vendor shall label all equipment requiring software, with the appropriate classification as defined by DLA Document Services. DLA Document Services shall provide the appropriate instructions and labels.

5.8 DLA Document Services shall provide a configuration standard and settings document for each hardware model that the vendor shall utilize when installing hardware at a designated site. This configuration standard and settings document will be developed for each device in conjunction with the vendor post-award meeting, with DLA Document Services headquarters facilities in New Cumberland, Pennsylvania.

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5.9 Section 508 Accessibility Standards - The user interface shall comply with Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. 794d), and the Architectural and Transportation Barriers Compliance Board’s Electronic and Information Technology Accessibility Standards at 36 Code of Federal Regulations (CFR) 1194.

The standard 1194.21 (Software applications and operating systems) has been determined to be applicable to this contract.

6.0 IT CERTIFICATION & ACCREDITATION, INSTALLATION AND TECHNICAL SUPPORT

(Note): This section pertains to MHE constructed with internal software or app configuration(s) requiring network compatibility. It is anticipated that the equipment sets are not software supported or require network access to operate. If true, this section will not be a requirement for consideration in the technical review process.

6.1 The vendor shall monitor industry standard vulnerability sites (e.g. http://nvd.nist.gov/) and take appropriate actions if its equipment is subject to a known vulnerability. In addition, DLA Document Services will notify the vendor as security vulnerabilities are identified concerning the installed equipment. When a vulnerability is identified, the vendor shall provide patches within 30 calendar days unless a shorter time-period is directed by DLA Document Services Contract POC.

6.2 The vendor shall update all vendor supplied software with the following exception. DLA J64 retains responsibility for patching all Microsoft Windows systems that can be updated via Microsoft SCCM. Prior to execution of vendor-initiated software updates.

6.3 All purchased hardware shall be registered by the vendor under the “DLA” name for 3rd party technical support.

7.0 SECURITY

7.1 The offeror must ensure all service technicians are eligible for access to Department of Defense (DoD) facilities in accordance with the authority in Directive Type Memorandum (DTM) 09-012, which establishes DoD access control policy and the minimum DoD security standards for controlling entry to DoD installations and stand-alone facilities.

7.1.1 Offerors must also follow installation access policies specific to each DoD installation.

7.1.2 Technicians must be eligible for access to DoD facilities at time of award.

7.2 The Contractor’s repair technicians shall insure they do not access the device without a government employee escort present and observing during the support/repair service. To ensure escort is present, the Contractor will call ahead to the site POC to schedule date and time of arrival.

8.0 INVOICES

8.1 The Contractor shall electronically submit invoices in accordance with the Defense Federal Acquisition Regulations Supplement (DFARS) Clause 252.232-7006.

8.2 The Contractor shall not be paid for the invoice until all equipment is installed, functioning and, if required, certifications for mapping devices are completed, initial training is completed, as well as connection to the Government’s network.

8.3 Invoices shall be submitted within 30 calendar days after the delivery, installation or maintenance services occurred. Invoice submissions will include all Bills of Lading, proof of receipt of supplies and services fully signed by an authorized government customer. Failure to submit a complete invoice via WAWF in the expected timeframe will result in penalties.

8.4 Liquidated damages for failure to submit invoices via WAWF within the timeframe specified in this contract, will be calculated at $3.00 per calendar day. In that any invoice submitted 31 or more calendar days after delivery or service completion, will be reduced by $3.00 each day the invoice is not submitted.

Days Late

Penalty

Amount Deducted

1 $3.00 $3.00 30 $3.00 $90.00

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8.5 If the Vendor fails to submit the invoice within the time specified in this contract, the KO will notify the Vendor of the invoicing discrepancy, and the Vendor shall deduct the penalty from the next invoice related to this contract delivery order.

8.6 If the Vendor does not submit an invoice with all the expected documentation for the specific action, within 60 days, after completion of the action, the government will not accept any invoices for that action, and the funds related to that action will be de-obligated from the contract.