Attachment 1 Housekeeping Statement of Work.docx

STATEMENT OF WORK

FOR

HOUSEKEEPING SERVICES

AT

THE JOHN F. KENNEDY CENTER FOR THE PERFORMING ARTS

(CENTER)

May 2024

TABLE OF CONTENTS

Section

Page

List of Appendices

1. BACKGROUND

The John F. Kennedy Center for the Performing Arts (Center) is a trust instrumentality of the U.S. Government and a living Presidential memorial. The Center fulfills its obligation as a living memorial to the late president through the presentation of performing arts programming and through education activities in the District of Columbia and around the country. The largest cultural facility of its kind, it consists of 1.5 million square feet of usable floor space on 17 acres of land. The original Edward Durrell Stone (EDS) designed building houses six theaters:

In addition, there are also two public restaurants, five public galleries/halls/foyers, and approximately 83,000 square feet of administrative offices. The Center attracts over two million visitors annually (averaging 5,480 daily) and is open to the public 365 days per year. There are approximately 365 full-time and 715 part-time staff employed at the Center.

The REACH consists of three above-ground pavilions linked underground by a series of studios, classrooms, meeting rooms, a small auditorium, a covered passenger drop-off area and support spaces. It provides an urban greenspace for families and audiences to visit and attend performances. Included in the new facility is a pedestrian access bridge, linking the Center’s new landscape to the Rock Creek Trail and enabling patrons and visitors to connect with Georgetown and the National Mall. The REACH encompasses 4.6 acres of the overall Center site with approximately 72,000 square feet of interior space on three levels, 9,000 square feet of subgrade parking, 33,000 square feet of garage access roads, and 130,000 square feet of landscaping.

2. PURPOSE

The purpose of this contract is to obtain housekeeping services 24 hours per day, 365 days per year at the Center to ensure a clean and safe environment for patrons, visitors, and employees. The total cleanable area is approximately 423,000 square feet. This Statement of Work is exclusive of restaurant spaces and parking.

3. SCOPE

The Contractor is required to provide all labor, uniforms, supplies, materials, equipment, supervision and management required to perform the services listed in this Statement of Work. The Contractor shall perform housekeeping services in all designated spaces including interior and exterior spaces, including but not limited to foyer, halls, bathrooms, work areas, kitchens, social areas, lobbies, storage areas, sidewalks and stairways. Facilities must be cleaned and maintained by the Contractor in a manner that meets all applicable standards and compliance requirements including but not limited to, those by the Centers for Disease Control and Prevention and the Occupational Safety and Health Administration (OSHA).

The Contractor shall provide all management, supervision, labor, administrative support, materials, tools, parts, supplies, and equipment necessary to perform all housekeeping services as described herein. These services shall include but not be limited to trash and recycling collection, dusting, vacuuming, theater cleaning, floor care, window cleaning, documentation and reporting as well as additional special event and supplemental services at the Center. The tasks and frequencies are listed in the Appendices of this Statement of Work.

The Contractor shall provide the appropriate allocation of staff to maintain the required amount of shift coverages, which shall meet all requirements of the SOW. Contractor's required shift coverage levels shall be maintained at all times even during times of staff vacancies, approved, planned, and/or unexpected leaves of absence due to such events as (but not limited to and/or unexpectedly caused by) illness, vacation, short/long-term medical leave, industrial injury, family emergencies, retirement, jury duty, etc.

3.1 Place of Performance

Work under this contract shall be performed at the Center located at 2700 F Street, NW, Washington DC 20566.

3.2 Work Hours

The Contractor shall perform housekeeping services 24 hours per day and 365 days per year utilizing a seven-day weekly schedule as shown in Table 1 below unless otherwise agreed to by the Center.

Table 1

The minimum tasks, frequencies and days performed during each shift are listed in Appendices A-1 thru A-7. Each shift shown in Table 1 shall include a 45-minute lunch break and one 15minute break in accordance with the current CBA dated October 1, 2019 (which expires September 30, 2024). There is also 30 minutes of overlap time between shifts to ensure continuity of services.

3.3 Federal Holidays

The Contractor shall be required to perform all services on the following Federal holidays listed below:

New Year’s Day Martin Luther King, Jr.’s Birthday Washington’s Birthday (President’s Day) Memorial Day Juneteenth National Independence Day Independence Day Labor Day Columbus Day Veterans Day Thanksgiving Day Christmas Day (Inauguration Day, as observed)

4. CLEANING REQUIREMENTS

The Contractor shall be responsible for providing housekeeping services as described herein. Note that the area types and square footage values provided in the Appendices are derived from building construction drawings that are believed to be accurate. In the event that the Contractor believes there are discrepancies between the information provided and the actual building conditions, the Contractor shall notify the Contracting Officer’s Representative (COR) immediately via email.

The Contractor shall perform all the tasks and frequencies as described in Appendix B utilizing the seven-day weekly schedule shown in Section 3.2, Table 1. The frequencies of the required tasks are a minimum requirement and shall not be used by the Contractor as reason for unacceptable housekeeping service or conditions.

If the Contractor fails to meet the minimum task and frequencies at any time during the contract period, or if the COR determines that work is deficient, the Contractor shall be required to correct these deficiencies at no additional cost to the Center.

The Contractor shall be responsible for moving all items such as chairs and trash/recycle receptacles as required to accomplish services that are to be performed adjacent to, under, or above such items.

The Contractor shall return all items to their respective location and configuration after completion of the task. In the event that an object cannot be moved without risk of damage to the Center property, the Contractor shall request direction from the COR.

4.1 Cleanliness Standards

The cleanliness standards required at the Center for public spaces, theaters, and theater support spaces shall be in accordance with Association of Physical Plant Administrators (APPA) Level 1 Housekeeping Standards as defined below:

a. Floors and base moldings shine and/or are bright and clean; colors are fresh. There is no buildup in corners or along walls.

b. All vertical and horizontal surfaces have a freshly cleaned or polished appearance and have no accumulation of dust, dirt, marks, streaks, smudges or fingerprints. Fixtures are clean.

c. Washroom and shower tile and fixtures gleam and are odor free. Supplies are full.

d. Trash containers contain one day’s waste, are clean and odor-free.

The cleanliness standards required at the Center for non-public spaces shall be in accordance with Association of Physical Plant Administrators (APPA) Level 2 Housekeeping Standards: Ordinary tidiness, which allow up to two days of dust, dirt, stains, or streaks.

4.2 Pandemic Cleaning and Disinfecting

When a pandemic has been declared by the Centers for Disease Control, local or state, or jurisdictions, the Contractor shall perform pandemic cleaning and disinfecting services throughout the Center as outlined in their pandemic plan that has been approved by the Center. The plan shall, at a minimum, include the following criteria:

a. The latest recommendations for pandemic cleaning and disinfecting as outlined by the Centers for Disease Control, local and state jurisdictions, and the Center's internal pandemic cleaning requirements.

b. A determination of how often high touch surfaces in public and non-public spaces will be disinfected. Such examples include doorknobs, tables, light switches, countertops, handles, etc.

c. A list of Environmental Protection Agency (EPA)-approved disinfectant products that can be used for pandemic disinfecting purposes, equipment, and personal protective equipment (PPE) appropriate for proposed cleaners and disinfectants.

d. A proposed schedule for disinfecting public and non-public spaces.

e. Proposed procedures for disinfecting public and non-public spaces.

f. Training plans for Contractor employees on the hazards of the cleaning chemicals used in the workplace in accordance with OSHA’s Hazard Communication standard.

g. The Center reserves the right to make changes to the pandemic plan during the course of a pandemic to address the Center’s requirements.

4.3 Blood Borne Pathogen and Biohazard Exposure Control

The Contractor personnel shall comply with all applicable Occupational Safety and Health Administration (OSHA) requirements that govern contact with bodily fluid. OSHA Universal Precautions require the use of a barrier between cleaning personnel and any type of bodily fluid.

Compliance Methods: Contractor employees shall:

a. Wear gloves when cleaning up any type of bodily fluid.

b. Treat every incident as if the person is infected with infectious blood diseases.

c. Use a soap and water solution to clean the area and then a bleach and water solution to disinfect.

d. Remove gloves in a way that mitigates any further contamination.

e. Properly dispose all materials.

f. Thoroughly wash hands.

4.4 Non-Performance of Work

In the event of non-performance of work by the Contractor, the Contractor shall correct the deficient service within four hours of being notified of the unsatisfactory work with no additional cost to the Center or disruption of other housekeeping duties. The Contractor shall maintain sufficient staff and an inspection and quality control system to prevent re-occurring deficiencies.

4.5 Excluded Housekeeping Services and Areas

All surfaces, items, finishes, components, etc. identified within the space drawings are covered by this contract with the following exclusions:

a. Housekeeping for kitchens and dining spaces operated by the independent restaurant contractor.

b. Housekeeping for Mechanical/Electrical Rooms (MERs) and associated storage spaces.

c. Housekeeping for the exterior walls of the buildings, exclusive of the tasks identified under Task 1.7.

d. Snowplow services, and snow and ice removal.

e. Indoor/outdoor landscaping and ground maintenance performed by the independent landscaping contractor.

f. Pest Control services (except for disposing of traps or deceased pests if requested by COR).

g. Policing the grassy areas for litter.

h. Piano tuning or cleaning.

i. Housekeeping for escalator steps.

j. Housekeeping for parking garages (excluding garage window ledges listed in Appendix A-9, Auxiliary Task 9-14).

4.6 Reduced Level of Services (OPTIONAL CLIN)

The Center reserves the right at any time during the performance of this contract to implement the reduced level of services as outlined in Appendix A-8 at the direction of the CO. The reduced level of services will result in a reduction in services and therefore will be reflected on the Contractor’s monthly invoice.

4.7 Special or Signature Event Services

There are six Center signature events that may occur on weekends or holidays as listed below. The shift schedule may be modified by the COR and advance notice provided in writing by the CO within fourteen calendar days of the scheduled event.

The Center may, during the course of this contract, request that the Contractor perform additional housekeeping services. The Contractor shall provide all supervision, labor, administrative support, materials, tools, parts, supplies and equipment necessary to perform these services. This will be performed under an OPTIONAL (Not-to-Exceed) CLIN shown under Contract Section B for the base and four option periods. The duties traditionally consist of additional trash pickup, special pre-event cleaning, additional pre-event inspection services. These housekeeping tasks, if required, will be specified with advance written notice provided to the Contractor by the COR within 14 calendar days of the event. The Center may modify the frequency and/or date of Special Event Services described herein as deemed necessary to accommodate schedule revisions. There may be special events in addition to the signature events listed above that will require additional housekeeping services. Authorization for any additional housekeeping duties shall be provided to the Contractor in writing by the CO seven calendar days in advance of the event.

4.8 Special/Unforeseen Incident Requests

Upon the request of the CORr, the Contractor shall immediately respond to all special/unforeseen incidents with all labor, tools, equipment and supplies necessary to clean up the incident. If personnel are utilized for special/unforeseen clean-up incident requests, the Contractor will not be held accountable for the tasks that were not performed during the requested change in schedule.

4.9 Auxiliary Housekeeping Tasks

The COR may, during the course of this contract, request the Contractor to perform auxiliary tasks listed under Appendix A-9. These tasks will be executed under the Optional CLINs specified in Section B in accordance with the hourly rate established during the period of performance. Appendix A-9 may be revised to meet the Centers needs for additional special events or supplemental housekeeping services.

4.10 Electronic Housekeeping Management Methods

The Center requires the Contractor to maintain an electronic housekeeping management method() that will perform the following functions:

a. Scheduling features for scheduling worker shifts, providing cleaners with detailed and understandable schedules, and ensuring all jobs and shifts are adequately staffed.

b. Task management to create, assign and track tasks.

c. Communication capabilities to reach employees

d. Training and onboarding tools

5. DOCUMENTATION AND REPORTING

5.1 Electronic Records

The Contractor shall maintain electronic records and make them available to the COR/CO upon request, including copies of all payroll records, training records, invoices for materials, and other relevant records pertinent to administration, audit and inspection of this contract.

5.2 Contractor’s Daily Report

The Contractor shall submit a Daily Report no later than 10:00 a.m. daily, in electronic format, which shall document the following information:

a. Summary of all theater cleaning work performed during the previous 24-hour period beginning at 6:00 a.m.

b. Summary of all non-daily work performed during the previous 24-hour period beginning at 6:00 a.m.

c. List all incidents/accidents that have occurred during the previous 24 hours.

d. Non-daily work that is scheduled to be performed in the next 24-hour period.

5.3 Monthly Cleaning Schedule

The Contractor shall submit a monthly cleaning schedule for the upcoming month to the COR in electronic format by the third Monday of each month by COB. The monthly schedule shall describe the cleaning schedule for the upcoming month. This schedule shall document intermittent non-daily work by location per the contract requirements.

6. DELIVERABLES

6.1 Post Award Deliverables

The Contractor shall provide the following deliverables no later than 10 days after contract award, or more frequently at the COR’s request:

a. Employee List: A list of the names of all the Contractor’s and subcontractor’s employees who will fulfill any part of the requirements of this specification. This list shall include the function/job title, their duties, responsibilities and authority, minimum qualifications of the position, and assigned work areas for each employee. A detailed chart showing the organization and all personnel employed by the Contractor to fulfill the requirements of this contract. The personnel should be listed by name, specific job title, duties, shift restrictions if any, and full-time/part-time status, and seniority (if impacts operations).

a. Green Cleaning Products: A list of cleaning products that are used under this contract which shall comply with the criteria of Green Seal Standard GS-42 (see www.greenseal.org).

b. Operational Plan: The Contractor shall provide an operational plan which describes in detail the contractor’s daily schedule for implementing all the tasks and frequencies described in Appendix B. It shall also include any other major cleaning jobs that occur daily, bi-weekly, three times weekly, weekly, monthly, bi-monthly, quarterly, semi-annually, or annually. Details of the plan shall include at a minimum the proposed schedule, cleaning activities, special task requirements, and any milestone activities. Note that the Contractor shall provide for evening cleaning of the President’s office area, during the hours of 7:00 p.m. to 10:00 p.m., Monday through Friday.

c. Operational Staffing and Vacancy Report: A detailed chart showing the organization and all personnel employed by the Contractor to fulfill the requirements of this contract. Vacancies and length of vacant period should be shown. The personnel should be listed by their name, specific job title, duties, license/certification or shift restrictions if any, and full-time/part-time status, and seniority.

d. National or Local Pandemic Response Plan: A detailed plan outlining Contractor’s cleaning methodology to address any future pandemic situations. This plan shall include, but not necessarily be limited to, the following:

· The latest guidelines from the Centers for Disease Control or local and state jurisdictions

· The cleaning and disinfectant products that the Contractor proposes to use in accordance with any specification identified by the local and state jurisdictions

· An outline of various levels of response to increased levels of absenteeism in the housekeeping staff.

· A cross-training plan for the housekeeping staff in order to ensure the sustainment of necessary functions and continuity of operations in the event of increased levels of absenteeism.

6.2 Ongoing/Updated Deliverable Submissions

The Contractor shall submit the updated information to the COR/CO on an as-requested basis:

a. Revisions to any of the post-award deliverables.

b. Housekeeping products and applicable Safety Data Sheets (SDS).

c. Key Report: To include keys issued to Contractor employees and any lost or stolen keys.

d. Lift Operator Training Certificate of Contractor employee or Subcontractor.

e. Payroll records, training record, invoices for materials, and other relevant records in electronic format.

f. Contractor Safety Meeting Attendance Reports

7. PERSONNEL REQUIREMENTS

The Contractor shall provide all the management, supervision, labor, and administrative support necessary to successfully fulfill the requirements of the contract.

7.0 General

The Contractor shall maintain discipline at the Center and shall take all reasonable precautions to prevent any unlawful riotous or disorderly conduct by Contractor employees at the Center. The Contractor shall preserve peace and protect persons and property on-site. The Center reserves the right to direct the Contractor to remove an employee from the premises. The Contractor shall ensure that its employees conduct themselves in accordance with the high visibility and esteemed stature of the Center. The Contractor's employees shall utilize non-public thoroughfares within the building whenever possible and shall choose areas for assembly and waiting which are out of sight of the patrons and visitors. Consumption of food or drink, personal cell phone use, and loitering in public spaces while in uniform is strictly prohibited.

7.1 Attire

All Contractor employees shall wear uniform clothing and display the Contractor’s I.D at all times for ready identification. The Contractor is responsible for fulfilling this requirement at no-cost to the Government. Contractor employees shall wear uniforms consisting of shirts and trousers, coveralls, smocks, or skirts. The uniform shall have the Contractor's name easily identifiable, affixed thereon in a permanent or semi-permanent manner. Contractor employees shall wear black trousers or skirt, a white shirt with collar, and black shoes. Writings on undergarments must not be seen reflecting through their white shirts.

7.2 Supervision and Manpower

The Contractor shall include all planning, administration and management necessary to ensure that all services comply with the contract, schedules, instructions from the COR and all applicable laws and regulations. The Contractor shall comply with all specifications and requirements outlined within the contract.

All Contractor personnel providing services under the contract must be able to communicate effectively in English, both orally and in writing, and shall be fully trained and qualified to perform the duties of their position. Contractor personnel shall conduct themselves in an orderly and safe manner at all times while on the job site.

7.3 Project Manager

The Contractor shall provide a full-time on-site Project Manager (PM) based on a 40 hour per week base schedule. The individual shall coordinate their work schedule with the COR. The PM may be required to flex their schedule and be on-site for high profile events during evenings or weekends as determined by the COR and communicated in writing to the PM by the COR.

The PM (and any designated alternate) shall be considered Key Personnel and must be approved by the CO in accordance with the Key Personnel Clause. The PM shall possess seven years of recent (within 10 years) supervisory experience in managing and directing large housekeeping operations of 25 or more employees.

Resumes for PM and replacement PM must be submitted to the CO prior to the assignment of the individual to this contract in accordance with the key personnel clause. The resume shall be in the standardized format and of sufficient detail to demonstrate the individual’s ability to plan work, supervise housekeeping operations, and maintain supply levels. The PM or the alternate shall respond within 30 minutes to a telephone inquiry by the COR. . The PM shall be trained in the requirements of all applicable OSHA, EPA, and other Federal, state and local laws and regulations regarding the equipment and materials that will be encountered in the performance of the work.

7.4 On-Site Supervisors

All supervisory personnel (First and Second shift: Weekday and Weekend Supervisors) shall be considered Key Personnel under this contract and shall possess five years of recent (within 7 years) experience in directing housekeeping operations in a supervisory capacity. Resumes for supervisors and replacements shall be submitted to the CO prior to the assignment of the individual to this contract. The resume shall be submitted to the CO in accordance with the Key Personnel clause.

7.5 Job Site Awareness

Contractor personnel shall inform their respective supervisors immediately of any burned-out lights, broken locks, etc. These reports should be transmitted through the Contractor’s chain of command to the Facility Department’s Help Desk.

All observations related to breaches in the Center’s security requirements as well as suspicious persons, packages, situations, etc., must immediately be reported to the Security Operations Center thru their supervisor or P.M.

8. GENERAL REQUIREMENTS

8.1 Communication and Coordination

The Contractor shall maintain communication and coordination with the COR by utilizing e-mail, telephones, text messaging devices, etc. to ensure that the Center is kept up to date on housekeeping matters that affect the performance of this contract at all times. The Contractor is responsible for ensuring it has the necessary equipment to comply with this requirement.

8.2 Disturbing Papers and Equipment

Contractor personnel shall not disturb any items or papers that are within the offices. They shall not use office telephones or equipment in any area of the job site other than the Contractor’s on-site office.

8.3 Green Housekeeping Practices

The Contractor shall employ Green Housekeeping practices by reducing exposure of building occupants and maintenance personnel to potentially hazardous chemical contaminants that adversely impact air quality, occupant well-being, and the environment. This shall be accomplished by using sustainable cleaning methods. Cleaning products shall comply with the criteria of Green Seal Standard GS-42 (see www.greenseal.org).

8.4 Delivery of Supplies

The Contractor shall schedule its own supply deliveries during times that cause minimum disruption and inconvenience to the Center’s operations. Unless otherwise directed by the COR, all such deliveries shall be made at the Center job site between the hours of 6:00 a.m. through 2:00 p.m., Monday through Friday.

8.5 Lost and Found Property

The Contractor shall immediately turn in all property found at the Center to the Security Operations Center.

8.6 Security Requirements

The Contractor shall coordinate any required access to secured areas (Offices, Dressing Rooms, Rehearsal Rooms, etc.) with the COR. In the course of performing Contractor’s duties, it may be necessary for the Contractor to unlock/lock areas such as, but not limited to, theaters, dressing rooms, rehearsal rooms and offices. The Contractor shall not permit any personnel to have keys or access codes for access to locked rooms until it has been determined that such personnel are authorized to be admitted in accordance with applicable security orders, rules, regulations and instructions as determined by the Center and authorized by the COR.

The Contractor shall secure and safeguard all keys, key cards, and any other entry devices and codes provided by the Center. The Contractor shall maintain a record of the key numbers and access codes issued to its employees. The Contractor shall not duplicate and shall not allow any such issued items to be duplicated or removed from the job site. All keys used by the Contractor’s personnel in the performance of the work shall be returned to the supervisor upon end of each shift All keys and other entry devices shall be returned to the Center when the contract expires.

The Contractor shall ensure that identification cards issued to employees and subcontractors are visibly displayed by the respective individual at all times while employed on site at the Center to fulfill this requirement. All Center issued identification cards/badges are Center property and shall be immediately returned to the Center upon termination of employment for Contractor personnel. The Contractor shall immediately report to the Center all keys issued to it by the Center that are lost, stolen or broken. The Contractor shall be responsible for all loss, damages and expenses that the Center incurs because of the Contractor’s loss of Center keys. These costs include the expense of changing all locks to which the lost keys provided access. The cost of changing locks or keys to the building rooms or areas accessible by the lost or stolen keys will be deducted from the Contractor’s invoice to the Center for the services performed under this contract.

The Contractor shall ensure that none of its personnel enter an area not authorized for access by the Center. The Contractor, its subcontractors, and all its personnel shall be subject to, and shall at all times, conform with any and all rules, regulations, policies, and procedures pertaining to security at the Center.

The Contractor shall not leave any tools, equipment, parts or supplies unattended at any time while performing work at the Center.

8.7 Status Meetings

The Contractor’s representatives, including the project manager and supervisors, shall attend all meetings as required by the COR to perform inspections, and discuss, coordinate and evaluate the status and performance of services. These meetings will be held as the COR deems necessary. Attendance, agenda topics, discussion items, and action items shall be documented by the COR.

8.8 Accidents/Injuries

The Contractor shall be responsible for immediately notifying the COR of any accidents arising from the performance of this contract involving property damage or bodily injury. The Contractor shall photograph all incidents/injuries.

8.9 Work Area Protection

The Contractor shall, at all times, secure work areas utilizing COR approved safety barricades, barriers and signage to ensure the safety of the public.

8.10 Winter Storm Procedures

The Contractor shall inspect all entrance walk-off mats at least once per shift to insure proper alignment and cleanliness. The Contractor shall clean and vacuum entry mats to remove debris, stains, salt, chemicals, etc. The Contractor shall mop hard floor surfaces as needed during normal Center operation hours to remove all winter residue (salt, sand, etc.). The Contractor shall use dry mops to remove any excess water resulting from these operations to reduce the likelihood of slip or fall hazards.

8.11 Inoperable Toilets and Urinals

The Contractor shall immediately telephone the Center’s Facilities Help Desk of all inoperable fixtures.

8.12 Trash Can Relocating and Deployment

At the direction of the COR, the Contractor shall be responsible for deploying and moving temporary (cardboard) trash cans as necessary to support special events occurring at the Center.

8.13 Weekly Inspection

At a minimum, the Contractor’s PM shall accompany the COR on a weekly inspection of the Center to inspect the Contractor’s work. Any cleaning deemed unacceptable by the COR shall be documented and immediately be re-cleaned at no cost to the Center.

8.14 Quality Control Plan Revisions

The Contractor shall maintain a Quality Control Plan (QCP) to ensure that work performed herein conforms to contract requirements. QCP revisions shall be submitted to the COR for review and approval. The Contractor shall finalize the QCP within ten (10) calendar days following receipt of the comments from the COR. In the event that an agreement cannot be reached, the Center reserves the right to Discuss concerns with the Contractor.

The COR is responsible for the inspection and acceptance of all work performed under this contract, including deliverables. In the event the deliverables or services provided are determined to be unacceptable, the COR will provide the Contractor with information on requirements for correction.

9. CONTRACTOR FURNISHED RESOURCES

9.1 General Requirements

Except as otherwise provided in the contract, the Contractor shall furnish all resources that are necessary to fulfill all the requirements and cleaning specifications.

Note that in dressing rooms that do not have built-in soap dispensers, the Contractor shall provide soap (either hotel sized bar or individual liquid dispenser, as directed) next to sinks at the beginning of each show's performance run. For example, if the show's performance run starts on the 1st of the month and runs thru the 15th of the month, the soap would be placed on the morning of the 1st. If directed by the COR, additional soap will be provided.

The Contractor shall provide covered, lockable janitor carts to be used in public spaces at all times. Carts shall be approved by the COR prior to use.

The Contractor shall submit for approval materials, supplies, chemicals, tools, or equipment other than those described in the contract. Requests for substitutions shall be made in writing and include documentation that demonstrates the salient features of the proposed substitutions are equal to or better than those described in the contract documents.

The Center shall provide the Contractor onsite storage areas for materials, supplies, tools, chemicals and equipment. Lifts shall be stored at locations approved by the COR.

9.2 Equipment

The Contractor shall provide all the equipment needed to fulfill the contract requirements and provide the list to the COR within 10 calendar days after award. Contractor owned equipment shall be conspicuously labeled.

All equipment shall be maintained in good working order at no cost to the Center. Inoperable or malfunctioning equipment shall not be cited by the Contractor as reason for unacceptable housekeeping service or conditions. If the COR determines that work is deficient due to inoperable or malfunctioning equipment, the Contractor shall be required to correct these deficiencies at no additional cost to the Center. No inoperable or malfunctioning equipment shall be left on the jobsite for more than two weeks.

All battery powered equipment shall be equipped with Gel or AGM sealed batteries. No other type is permitted at the Center. The Contractor shall maintain sufficient back-up power resources for all battery powered equipment. Lack of sufficient back-up power (batteries) shall not be used by the Contractor as reason for inoperable equipment.

No propane-fueled portable equipment shall be used at the Center. Propane is strictly prohibited.

Contractor shall furnish and maintain in good working condition all necessary cleaning equipment required to maintain the Center including, but not limited to, vacuum cleaners, buffers, strippers, scrubbing machines, extension poles, ladders and carpet extraction equipment, brooms, mops, buckets, etc.

Contractor's equipment shall be maintained and used in a safe and operable condition in accordance with the manufacturer's standards and specifications. All of the equipment shall be kept clean by the Contractor.

10. TRAINING

The Contractor shall be responsible for ensuring that each employee working under this contract has undergone proper orientation for cleaning products and equipment necessary to perform their assigned tasks (vacuum cleaners, buffers, strippers, scrubbing machines, extension poles, ladders and carpet extraction equipment, brooms, mops, buckets, etc.) prior to work assignment. The Contractor shall provide in-service education and safety training programs for all new employees and continuing in-service training for all employees and maintain and provide evidence/documentation of the training available upon request.

11. KENNEDY CENTER FURNISHED RESOURCES

Unless otherwise indicated, the Center will furnish the following storage areas and janitor’s closets to the Contractor at no cost. These resources shall only be used by the Contractor to fulfill the requirements of the contract. These Center resources are provided at the discretion of the Center and may be re-allocated if necessary.

a Storage spaces and janitor closets located throughout the Center. The locations are as follows: Storage spaces:

· Eisenhower Block

· Two closets outside of housekeeping office

· A Level North tunnel (temporary space)

· A Level West Wall overhang (new space)

· Concert Hall Block

· Loading Dock #2 (cage)

· Loading Dock #2 (down hallway past MER #3)

· Opera House Block

· 27’ Level – Next to Canteen – storage

· 84’ – South Opera Tier Lounge

· 84’ – North Opera Tier Lounge – across from kitchen

· REACH

· A Level Garage outside of garage Welcome Pavilion entrance Janitor's Closets:

· Eisenhower Block

· Orchestra Level – two closets

· Box Tier – one closet

· 1st Tier – one closet

· A Level Hallway – one closet

· 2nd floor – one closet

· 3rd floor – one closet

· Roof Terrace – one closet

· Terrace Theater – one closet

· Opera House Block

· Orchestra Level – one closet

· Box Tier – one closet

· 1st Tier – one closet

· 2nd Tier – one closet

· 2nd Floor – two closets

· Atrium- one closet

· Concert Hall Block

· Orchestra Level – two closets

· Box Tier – one closet

· 1st Tier – one closet

· 2nd Tier – one closet

· Hall of Nations – one closet

· A Level Hallway – one closet

· Facilities Hallway – one closet

· REACH

· Welcome Pavilion A Level – one closet

· Welcome Pavilion B Level – one closet

· River Pavilion B Level – one closet b The Contractor shall stock theater janitor’s closets with items necessary to respond quickly to housekeeping tasks within the theaters (e.g., vomit kits, toilet paper, paper towels, cleaning supplies, etc.).

12. TRANSITION PLAN / CONTINUITY OF SERVICES

The incumbent contractor shall continue to perform services in accordance with Optional Line item, if exercised.

The Contractor shall negotiate in good faith a plan with a successor to determine the nature and extent of phase-in, phase-out services required. The plan shall specify a training program and a date for transferring responsibilities for each division of work described in the plan and shall be subject to the Center's approval.

The Contractor recognizes that the service(s) to be performed under this Contract are vital to the Center and must be continued without interruption and that, upon Contract expiration, the incumbent or a successor, may continue them.

The Contractor shall, upon the Center's written notice: furnish phase-in, phase-out services for up to one week prior to this Contract expiring.

The Transition Plan must include the following:

Phase-in training;

Discussion of selling/transferring equipment and supplies Discussion of training certificates Key transfer/inventory The Contractor shall provide sufficient experienced personnel during the phase-in, phase-out period to ensure that the services called for by this Contract are maintained at the required level of proficiency.

The Contractor shall allow as many personnel as practicable to remain on the job to help the successor maintain the continuity and consistency of the services required by this Contract.

The Contractor also shall disclose necessary personnel records and allow the successor to conduct on-site interviews with these employees. If selected employees are agreeable to the change, the Contractor shall release them at a mutually agreeable date and negotiate transfer of their earned fringe benefits to the successor.

The Contractor shall be reimbursed under Option Line Item, if exercised, for all reasonable phase-in, phase-out costs (i.e., costs incurred within the agreed period after contract expiration that result from phase-in, phase-out operations.

A smooth and orderly transition between the awardee and incumbent Contractor is necessary to assure minimum disruption to vital contractor housekeeping services and Center activities.

The awardee shall not disrupt official Center business, or in any way interfere with the assigned duties of the incumbent contractor’s employees. The awardee may notify the incumbent contractor’s employees that a new contractor will be assuming duties upon the contract start date, and may distribute brochures, business cards, employment applications, and other company information to the incumbent contractor’s employees during work hours provided there is no interference with the employees assigned duties. Furthermore, awardee shall not interview, schedule interviews, or conduct extensive discussions with incumbent employees while they are performing housekeeping duties.

13. ADDITION/ DELETION / MODIFICATION OF FACILITIES, SPECIFIC TASKS AND/OR WORK HOURS

For reference, the Center shall undertake a future renovation project involving its administrative office spaces located throughout the Center's main building. The Contractor shall be notified within the timeframe specified if the need of the full scope of cleaning specified in the contract will be adjusted.

15. HOUSEKEEPING DEFINITIONS

APPA (Association of Physical Plant Administrators) Level 1: The cleanliness standards required at the Center for public spaces, theaters, and theater support spaces shall be in accordance with APPA Level 1 Housekeeping Standards:

APPA (Association of Physical Plant Administrators) Level 2: The cleanliness standards required at the Center for non-public spaces shall be in accordance with APPA Level 2 Housekeeping Standards:

a. Ordinary tidiness, which allow up to two days of dust, dirt, stains, or streaks.

Clean: Also referred to, as “Cleanliness Quality” shall mean:

Cleani…