Attachment 02 - Performance Requirements Summary.pdf

Attachment 2

Performance Requirements Summary

1.1 General: The rights of the Government and remedies described in this section are in addi-tion to all other rights and remedies set forth in this solicitation. Specifically the Government re-serves its right under the Inspection of Services and Termination for Default clauses. Any de-ductions pursuant to the Performance Requirements Summary (PRS) (not attached) shall reflect the reduced value of service performed under the contract. The Contractor shall not be relieved of full performance of the services hereunder and may be terminated for default based upon inad-equate performance of service even if a deduction was previously taken for inadequate perfor-mance. The Government may modify the type and frequency of inspection of items.

2.1 Purpose: The Performance Requirements Summary is designed to:

2.1.1 List the contract requirements considered most critical to acceptable contract performance.

2.1.2 List the contract paragraph number(s) which describe the requirements.

2.1.3 Define the standard of performance for each required service specified.

2.1.4 Show the maximum allowable degree of deviation or Acceptable Quality Levels (AQLs) from perfect performance for each required service that will be allowed by the Government be-fore contract performance is considered unsatisfactory, and the lot used in surveillance.

2.1.5 Explain the quality assurance methods the Government will use to evaluate the Contrac-tor's performance in meeting the contract requirements.

2.1.6 Show the percentage of the total contract work that each listed contract requirements rep-resents.

3.1 Performance Requirements Summaries: The Performance Requirements Summaries list those services/tasks for which the Government will make deductions from payment due the Con-tractor when services/tasks are found to be unsatisfactory during inspections made using the checklists.

4.1 Quality Assurance Procedures: The Government's primary quality assurance procedures are based on random sampling of the recurring critical output products of the contract using the sam-pling concepts of ANSI/ASQC Z1.4 or other methods as prescribed by the Government. Other areas will be reviewed periodically (i.e., monthly, quarterly, semi-annually). Inspection and evaluation of the Contractor's performance of required services will be conducted by the Con-tracting Officer's Representative or other authorized representatives of the Government. The Government reserves the right to increase the number of inspections as deemed necessary by the Contracting Officer to assure that contract requirements are being met or to reduce the number of inspections when deemed appropriate by the Contracting Officer.

5.1 Criteria for Acceptable and Unacceptable Performance:

5.1.1 Criteria for requirements were derived from estimates of the level of performance experi-enced when the service was done by Government personnel or are the levels of performance deemed acceptable to the Government. Performance in a required service is considered satisfac-tory when the number of defects found by the Quality Assurance Evaluator (QAE) during the contract surveillance does not exceed the number of defects allowed by the AQL.

5.1.2 When the number of defects in the Contractor's performance discovered by the QAE ex-ceeds the AQL, the Contractor's performance is considered unsatisfactory. The Contractor shall be required to complete a contract discrepancy report (CDR). The CDR will require the Contrac-tor to explain in writing why performance was unacceptable and how recurrence of the problem will be prevented in the future.

5.1.3 Determination of the Number of Defects that Renders a Service Unsatisfactory:

5.1.3.1 For services surveilled by random sampling, the number is determined from the ANSI/ASQC Z1.4 charts.

5.1.3.2 For Services Surveilled by Other than Random Sampling:

5.1.3.2.1 If the AQL is a constant number of defects (e.g., 2 defects), the reject level equals one plus the AQL (e.g., 3 defects).

5.1.3.2.2 If the AQL is a percentage value, it is multiplied against the lot size to determine the number of defects allowed for satisfactory performance. If the resulting value has a decimal fraction, it will be rounded off to the next higher whole number if the fraction is .5 or greater and to the lower whole number if the fraction is less than .5. One or more additional defects renders the performance unsatisfactory.

6.1 Reduction In Payments:

6.1.1 Each month Contractor performance will be compared to the contract standards and AQLs using the Quality Assurance Surveillance Plan (QASP).

6.1.2 If performance in any required service is unsatisfactory, and the poor performance was not directly caused by Government interference or Government failure to provide requirements, the percentage cost of the service will be withheld from the Contractor's monthly payment as ad-justed for quantities actually accepted.

7. Computation Of Reductions: Monthly payment will be computed using the following meth-ods:

7.1 For Areas Surveilled by Sampling: Assume the AQL is 10 percent, a lot size of 450 units, a resulting sample size of 50 units, and that 20 defects were found. The payment computation would be as follows:

(1) Maximum contract payment per month $40,000

(2) Maximum payment percentage for service (Column 5) x 20%

(3) Maximum payment for acceptable service $8,000

(4) 20 defects exceeds reject level of 11 defects

(5) Percentage of sample found unacceptable = 40%

(20 divided 50, or defects divided by sample size times 100)

(6) Percentage of sample found acceptable (100% minus Line 5) x 60%

(7) Payment for percentage of acceptable services (Line 3 times Line 6) $4,800

(8) Deduct for unacceptable service (Line 3 minus Line 7) $3,200

7.2 Services Not Surveilled by Sampling: Assume an AQL of 5 percent, a lot size of 50 units, and that 5 defects were found. The payment would be computed as follows:

(1) Maximum contract line payment per month $40,000

(2) Maximum payment percentage for service (Column 5) x 20%

(3) Maximum payment for acceptable service $8,000

(4) 5 Defects exceeds reject level of 3 defects

(5) Percentage of sample found unacceptable = 10%

(5% of lot size of 50 minus 2.5 defects rounded to 3)

(6) Percentage of lot found unacceptable = 10%

(7) Percentage of lot found acceptable = (100% minus Line 5) x 90%

(8) Payment for percentage of acceptable service (Line 3 times Line 6) $7,200

(9) Deduct for unacceptable service (Line 3 minus Line 7) $800

7.3 For Those Areas Surveilled Less Often Than Monthly:

7.3.1 For those services that are surveilled on a less than monthly basis, any deduction from un-satisfactory performance will be taken from the month's invoice when that service was scheduled to be completed. Since a monthly percentage of the service price will be accumulated to reflect the actual number of months that the surveillance covers, it is possible for the deduction to be larger than the one month price for the service. Because surveillance is not completed in the early months, the Contractor is paid during those months as if the service will prove satisfactory for all months. The final adjustment is done during the month surveillance is completed.

7.3.2 Example: Assume that the surveillance is semi-annual, the AQL is 5, and the lot size is

50. If 10 defects were found, the payment computation would be as follows:

(1) Monthly Contract Price $10,000

(2) Percent for exceeding the AQL (Column 5 of PRS) 4%

(3) Number of months represented by surveillance x 6

(4) Total percent of six months of service of the Contract effort against one month's invoice (Line 2 times Line 3) x 24%

(5) Total six month period cost of service (Line 1 times Line 4) $2,400

(6) Percentage defective (10 defects divided by lot size of 50) x 20%

(7) Total deduction from that month's invoice $480

8. Other Areas of Inspection: All areas of this contract will be subject to inspection. Required services not listed on the following Performance Requirements Summary will be inspected under the Inspection of Services clause.

Performance Requirements Summary:

PERFORMANCE REQUIREMENTS SUMMARY TABLE

Required Service

PWS

Paragraph

No, PWS Performance Standard

Maximum Allowable

Degree of Deviation from Requirements

(AQL)

Method Of

Sampling

The Portion of

Required Service to

Total Contract Price

Phase-In Transition

Period: Install washers and dryers and clean dryer vent piping.

2.2.1.7

All machines are installed and fully operational each work day IAW the COR approved Contractor developed Phase-

In/Phase-Out Transition Schedule. Dryer vent piping is cleaned and free of lint.

Spaces around and under washers and dryers is free from trash and debris. Service Order

Procedure Sheet and Machine Operating

Instructions are installed.

Zero Defects 100%

Inspection

Deviation from the performance standard shall constitute a 3%

CLIN 0001 reduction in invoice payment.

Remove and install machines as required by modification of the contract.

3.4.1.1, 3.4.1.2

All machines added or deleted by contract modification are installed or removed as applicable within 7 working days of the contract modification. The Contractor shall provide the connecting hardware for the machines when required. Stored machines shall be clean and ready for service. Dryer vent exhausts shall be cleaned prior to dryer installation. Invoices, Contractor Inventory

List, and any other applicable documentation are updated within 15 calendar days of the modification and made available upon request from the KO or COR.

The performance standard shall exceed

99% for the work completed.

100%

Inspection

Deviation of 1% or more from the performance standard shall constitute a 6%

CLIN 0003 reduction in invoice payment.

Schedule and perform preventative maintenance on all installed washer and dryers identified on the Contractor Inventory

List.

3.4.2.1.1

3.4.2.2

Washer and dryer preventative maintenance and repair shall be done annually IAW manufacturer’s recommendations. All new and rebuilt parts replaced or installed on the system shall be of quality equal to the parts originally installed by the manufacturer of the unit

The performance standard shall exceed

99% for the work completed.

Validated

Customer

Complaint and

Planned

Sampling

Deviation of 1% or more from the performance standard shall constitute a 6%

CLIN 0002 reduction in invoice payment.

Repair or replace malfunctioning washers and dryers on Service

Order Log.

3.4.2.1.2.1, 3.4.2.2

Malfunctioning Washers and Dryers shall be repaired or replaced by the end of the next work day after receipt of the service order annotated in the service order log. The

Contractor shall maintain all machines fully functional as intended by the manufacturer.

Replacing a machine with a spare unit from the warehouse will occur only when it is deemed a major repair. No more than one (1) washer or (2) dryers per facility shall be inoperable at the same time. If more than one (1) washer or (2) dryers is inoperable in the same facility, repair/replacement service for the machines in that facility is required the same day the service order is received.

The performance standard shall exceed

99% for the work completed.

Validated

Customer

Complaint and

Planned

Sampling

Deviation of 1% or more from the performance standard shall constitute a 6%

CLIN 0004 reduction in invoice payment.

Inspect and clean the dryer cabinet and dryer exhaust vent duct system.

3.4.3

The Contractor shall inspect and clean the dryer cabinet and dryer exhaust vent duct system annually. The dryer exhaust vent duct system shall be cleaned from the point where the dryer connects to the vent piping to the point where the vent piping exits the outside of the building. Cleaning includes replacement of vent caps, hoods, filters, interior duct piping, etc., if needed at no cost to the government. The dryer cabinet shall be clean IAW manufacturer’s specifications.

The dryer cabinet and dryer exhaust vent duct system shall be thoroughly clean to prevent a fire. This task also includes removing and disposing of lint, dust, trash, and discarded clothing from behind and beneath dryers. Clothing other than socks or undergarments shall be left in a visible area of the room. The Contractor shall submit a commercial proposed vent cleaning process

IAW Attachment 3 – Deliverables.

The performance standard shall exceed

99% for the work completed

Validated

Customer

Complaint and

Planned

Sampling

Deviation of 1% or more from the performance standard shall constitute a 6%

CLIN 0006 reduction in invoice payment.

Submit Samples of

Records, Reports, and

Forms

7.5.6

The Contractor shall submit computer-generated samples of each of the records, reports, and forms required IAW Attachment

3 – Deliverables for approval. The

Contractor may submit computer generated versions of the government provided forms/logs. Standard Microsoft Office or

Adobe format such as

.doc/.docx/.xls/.xlsx/.pdf are acceptable formats for the form. These forms shall include locations for all information required on the Government provided forms. Refer to

Attachment 4 – Record, Reports, and Forms for samples of forms.

Zero Defects 100%

Inspection

Deviation from the performance standard shall constitute a 3% reduction in invoice payment.

Submit Daily Reports

3.2.1

3.4.2.1.2.2.1

Quality Control Report

Service Order Log Completion Form

The performance standard shall exceed

99% for the work completed.

100%

Inspection

Deviation of 1% or more from the performance standard shall constitute a 3% reduction in invoice payment.

Submit Monthly Reports

3.4.2.1.1.4

3.4.3.1

3.4.7

Monthly Preventative Maintenance Report:

Monthly Dryer Cabinet/Dryer Duct

Ventilation Pipe Cleaning Report:

Warranty Claims Report

The performance standard shall exceed

99% for the work completed.

100%

Inspection

Deviation of 1% or more from the performance standard shall constitute a 3% reduction in invoice payment.