Attachment 0004-TE 2 Performance Requirements Summary (PRS) 08MAR2024.xlsx
XLSX spreadsheet 12 KB Posted
- Attached to
- Intrusion Detection System (IDS) & Electronic Security Systems (ESS) Maintenance and Services Federal contract opportunity
- Solicitation number
- W519TC-25-R-2016
About this file
This is a Performance Requirements Summary (PRS) document outlining 9 key performance requirements for an Intrusion Detection System (IDS) & Electronic Security Systems maintenance contract for the Army Materiel Command at Rock Island Arsenal.
The PRS establishes zero-deviation standards for contractor requirements including: completion of Level 1 OPSEC training within 30 days of duty start and annually thereafter; AT Level 1 training within 30 days; iWATCH training within 90 days of award; proper completion and approval of Service Order Forms; government approval for extended service requests; 2-hour response times for both critical and non-critical IDS service requests (next business day for non-critical); requirement for DAQ VAR certification for IDS System Head End work including programming and semi-annual maintenance; and documented training requirements for all personnel performing services on ICIDS, DAQ StarWatch Processor Control Units, Panels and Key Pads. Each requirement includes specific performance thresholds and methods of surveillance, primarily through COR review and tenant POC approval.
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Text version
TESTING
Performance Requirements Summary (PRS)
| Performance Objective | Standard | Performance Threshold | Method of Surveillance | |
| PRS #1 | ||||
| Contractor shall successfully complete Level 1 OPSEC Training within 30 calendar days of reporting for duty and annually there after IAW PWS section 2.8.3.1. | Contractor shall provide certificate of completion to the COR prior to start of work and annually thereafter. | Zero deviation from standard | COR's Review with AT OPSEC Training Officer's confirmation. | |
| PRS #2 | ||||
| Contractor shall successfully complete AT Level 1 training within 30 calendar days of reporting for duty IAW PWS Section 2.8.3.1 | Contractor shall provide certificate of completion to the COR within 60 calendar days of completion. | Zero deviation from standard | COR's Review with AT OPSEC Training Officer's confirmation. | |
| PRS #3 | ||||
| Contractor shall successfully complete iWATCH training within 90 calendar days of award and within 30 calendar days of new employees commencing performance IAW PWS Section 2.8.3.2 | Contractor shall provide certification to the COR No Later Than 120 calendar days after contract award. | Zero deviation from standard | COR's Review with AT OPSEC Training Officer's confirmation. | |
| PRS #4 | ||||
| Contractor's Service Order Forms shall address all the information required by Technical Exhibit 4, Service Order Report Form. | Contractor shall submit complete SO forms to the Tenant POC upon completion of maintenance for each Service Order requested. | Zero deviation from standard | Tenant POC signature of Approval on the form demonstrates all required information is addressed. | |
| PRS #5 | ||||
| The contractor shall obtain government approval for any service request requiring more effort than the initial investigation and repair will accomplish IAW 2.7.4.2 "Approval of Service Orders" | The Service Order shall be submitted to appropriate Tenant POC for approval and upon conclusion must be signed by the Tenant POC to indicate satisfactory completion. | Zero deviation from standard | Tenant POC signature of Approval on the form. | |
| PRS # 6 | ||||
| The contractor shall respond to Non-Critical IDS requests for service within 2 hours of the beginning of next business day for all routine maintenance requests IAW PWS 2.7.8.2 "Criticality of Request and Response Times" | Contractors response time is within 2 hours of the beginning of the next business day. | Zero deviation from standard | COR's Review | |
| PRS #7 | ||||
| The contractor shall respond to all Critical requests for service within 2 hours of notification IAW PWS 2.7.8.2 "Criticality of Request and Response Times" | Contractors response time is within 2 hours of notification. | Zero deviation from standard | COR's Review | |
| PRS # 8 | ||||
| The Contractor will provide all service to the IDS System Head End, to include programming and Semi Annual Maintenance, by a DAQ VAR IAW PWS Section 2.7.3.1 "Required Preventive Maintenance" | If the contractor is not a DAQ VAR the contractor must sub-contract the all work performed on the IDS System Head End, to include the Semi Annual Maintenance, to a DAQ VAR | Zero deviation from standard | Proof work was accomplished by a VAR (certificate) or documentation IAW 2.4.3.6 "Technician Certification and Training Requirements." | |
| PRS #9 | ||||
| All personnel performing service will be adequately trained for services provided IAW PWS Section 2.4.3.6 Technician Certification and Training Requirements. | Contractor Personnel will have required experience and appropriate training. | Zero deviation from standard | A signed statement of documented training for ICIDS, DAQ StarWatch Processor Control Units, Panels and Key Pads. The statement should include date and source of training. |
&F May 28 2020
&P of &N
File details come from the government source that posted it. Updated .