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ATTACHMENT B
PERFORMANCE STANDARDS MATRIX
Cloud-Based Digital Signage and Interactive Communication System
1. Purpose This Performance Standards Matrix establishes the measurable performance standards applicable to this contract. These standards will be used by the Government to evaluate contractor performance throughout the period of performance.
The Government will monitor contractor performance in accordance with a Quality Assurance Surveillance Plan (QASP).
| PWS Reference |
| Performance Requirement |
| Performance Standard |
| Government Surveillance Method |
| Required Contractor Response |
| 5.1 |
| Project Management |
| Submit Project Management Plan within 15 calendar days after contract award. |
| Review of submitted deliverable. |
| Revise and resubmit if required by the Contracting Officer. |
| 5.1 |
| Project Coordination |
| Maintain effective communication and coordination throughout contract performance. |
| COR observation and project meeting documentation. |
| Resolve identified coordination issues promptly. |
| 5.2 |
| Cloud-Based Digital Signage Solution |
| Furnish and maintain a fully operational Cloud-Based digital signage solution meeting all PWS requirements. |
| Functional inspection and system demonstrations. |
| Correct deficiencies identified by the Government. |
| 5.3 |
| Equipment |
| Furnish new, commercial-grade equipment meeting contract requirements. |
| Equipment inspection and review of manufacturer documentation. |
| Replace non-conforming equipment. |
| 5.4 |
| Content Management Platform |
| CMS remains fully operational and accessible to authorized Government users throughout the period of performance. |
| Functional testing and system demonstrations. |
| Restore functionality and correct deficiencies. |
| 5.5 |
| Connectivity |
| Maintain reliable connectivity supporting operation of all deployed displays. |
| Review of contractor reports and operational status. |
| Restore communications and correct deficiencies. |
| 5.6 |
| Installation |
| Complete installation, configuration, testing, and commissioning in accordance with the approved implementation schedule. |
| Government inspection and acceptance testing. |
| Correct installation deficiencies before Government acceptance. |
| 5.7 |
| System Testing |
| Successfully complete contractor testing prior to requesting Government acceptance. |
| Observation of testing and review of test documentation. |
| Repeat testing after corrective actions are completed. |
| 5.8 |
| Training |
| Complete all required training prior to Government acceptance. |
| Review of attendance records and training materials. |
| Conduct additional training as necessary. |
| 5.9 |
| Multimedia Content Library |
| Provide continuous access to the contractor-furnished multimedia content library throughout the period of performance. |
| Functional verification and Government user feedback. |
| Restore access and resolve identified issues. |
| 5.10 |
| Custom Content Development |
| Deliver Government-requested custom content within contractually required timeframes. |
| Review of work requests and completed deliverables. |
| Correct deficiencies and provide revised content. |
| 5.11 |
| Warranty |
| Perform warranty services in accordance with warranty terms. |
| Review of warranty service records. |
| Complete warranty repairs or replacements. |
| 5.12 |
| Preventive Maintenance |
| Complete scheduled preventive maintenance in accordance with contractor maintenance schedule. |
| Review of maintenance records. |
| Perform missed maintenance and provide corrective action. |
| 5.12 |
| Corrective Maintenance |
| Restore failed equipment within the contract response and restoration timeframes. |
| Review of service tickets and maintenance records. |
| Complete repairs and document corrective actions. |
| 5.12 |
| Help Desk Support |
| Respond to Government service requests within contractually established response times. |
| Review of service ticket system and contractor reports. |
| Resolve outstanding service requests. |
| 5.12 |
| Software Maintenance |
| Maintain current software, firmware, and security updates throughout the period of performance. |
| Review of maintenance reports and software versions. |
| Install required updates and document completion. |
| 5.13 |
| Documentation |
| Submit complete and accurate documentation in accordance with Attachment C. |
| Review of submitted documentation. |
| Revise and resubmit incomplete documentation. |
Contractor Performance Failure to satisfy one or more performance standards identified in this matrix may result in the Contracting Officer requiring a corrective action plan, increased Government surveillance, or other contractual remedies available under the terms and conditions of the resulting contract.
Repeated performance deficiencies may be considered during Contractor Performance Assessment Reporting System (CPARS) evaluations and may affect the Government’s assessment of overall contract performance.
