Attachment D - Quality Assurance Surveillance Plan.docx

ATTACHMENT D

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

Enterprise Digital Signage and Interactive Communication System

1. Purpose This Quality Assurance Surveillance Plan (QASP) establishes the Government’s procedures for monitoring contractor performance under this contract.

The purpose of this QASP is to ensure that the contractor performs all services in accordance with the requirements of the Performance Work Statement (PWS), Performance Standards Matrix (Attachment B), and the resulting contract.

This QASP is a Government administration document and does not alter the contractor’s responsibilities under the contract.

2. Roles and Responsibilities Contracting Officer (CO) The Contracting Officer is responsible for overall contract administration and retains sole authority to:

· Modify the contract.

· Interpret contract requirements.

· Resolve contractual issues.

· Issue cure notices or other contractual remedies.

· Accept or reject contractor performance when required by the contract.

Contracting Officer’s Representative (COR) The COR is responsible for monitoring contractor performance and documenting contractor compliance with the contract.

The COR may:

· Observe contractor performance.

· Review contractor deliverables.

· Review maintenance records.

· Verify installation completion.

· Document deficiencies.

· Recommend corrective action to the Contracting Officer.

The COR shall not modify the contract or direct work outside the scope of the contract.

3. Surveillance Methods The Government may utilize one or more of the following surveillance methods.

3.1 Inspection

Inspection of completed installations.

3.2 Observation

Observation of contractor performance during installation, maintenance, testing, and training.

3.3 Documentation Review

Review of:

· Project Management Plan

· Maintenance reports

· Training records

· Warranty documentation

· Asset inventories

· Monthly reports

3.4 Functional Testing

Verification that contractor-furnished equipment operates as required.

3.5 Customer Feedback

Review of comments received from facility personnel concerning contractor performance.

4. Surveillance Frequency The Government may perform surveillance:

· During installation.

· During maintenance visits.

· Following service calls.

· Following preventive maintenance.

· During training.

· During Government acceptance.

· At any other reasonable time during contract performance.

The Government is not required to inspect every service performed.

5. Performance Monitoring The Government shall evaluate contractor performance using the Performance Standards Matrix (Attachment B).

The COR shall document observations of contractor performance and identify any deficiencies requiring corrective action.

Examples include:

· Missed schedules.

· Equipment failures.

· Documentation deficiencies.

· Poor workmanship.

· Failure to restore work areas.

· Failure to complete training.

6. Deficiency Documentation When contractor performance does not satisfy contract requirements, the COR shall document the deficiency.

Deficiency documentation should include:

· Date observed.

· Facility.

· Description.

· PWS reference.

· Performance standard affected.

· Corrective action requested.

· Date corrected.

The COR shall notify the Contracting Officer of repeated or significant deficiencies.

7. Corrective Action The Contracting Officer may require the contractor to submit a written Corrective Action Plan (CAP).

The CAP should include:

· Cause of the deficiency.

· Corrective action.

· Preventive measures.

· Completion schedule.

· Responsible personnel.

The Government may increase surveillance following repeated deficiencies.

8. Contractor Performance Reports The COR shall review contractor reports submitted in accordance with Attachment C.

Reports should be evaluated for:

· Accuracy.

· Completeness.

· Timeliness.

· Compliance with contract requirements.

9. Documentation The COR shall maintain documentation supporting surveillance activities throughout the contract period.

Documentation may include:

· Inspection reports.

· Checklists.

· Meeting minutes.

· Photographs.

· Emails.

· Contractor reports.

· Service tickets.

10. Performance Assessment Information obtained through surveillance activities may be used by the Contracting Officer when evaluating contractor performance for:

· CPARS evaluations.

· Option determinations.

· Past performance.

· Contract administration.

11. Performance Objective Provide consistent Government surveillance ensuring contractor performance complies with the requirements of the Performance Work Statement while promoting successful contract performance through timely identification and correction of deficiencies.