Atch 5- Halvorsen Performance Metrics.pdf

CURRENT METHODOLOGY FOR HALVORSEN PERFORMANCE METRICS:

1. There are four contractual metrics:

a. Not-Mission Capable for Supply (NMCS) rate

b. Logistics Response Time (LRT)

c. Technical and Engineering Support (TES) response time

d. Parts Quality – not tied to the performance incentives

2. The first two metrics (NMCS and LRT) will be measured and reported by region, with four world-wide geographic regions defined: CONUS‐North, CONUS‐South, Eastern, and Western.

The four regions are defined as follows:

• CONUS-North: Within the 48 contiguous United States, north of 37.0 degrees north latitude

• CONUS-South: Within the 48 contiguous United States, south of 37.0 degrees north latitude

• Eastern: Outside of the 48 contiguous United States, east of 85.0 degrees west longitude and west of 60.0 degrees east longitude

• Western: Outside of the 48 contiguous United States, west of 85.0 degrees west longitude and east of 60.0 degrees east longitude

3. The third and fourth metrics (TES and Parts Quality) will be measured and reported as one worldwide region (all four regions combined).

4. Data Adjustments:

a. Some of the data used for measuring Contractor compliance will be obtained from the

USAF’s Defense Property Accountability System (DPAS). DPAS data is subject to occasional errors. Sometimes field maintainers report the odometer mileage readings in lieu of the engine hour meter readings; report work orders, jobs, or parts orders multiple times; claim Not Mission Capable for Supply (NMCS) status before they order parts; and sometimes bases will inconsistently enter data into DPAS. The Halvorsen team (Government and Contractor) jointly analyzes and reconciles the data each month to correct reporting errors of operating hours (engine-on time);

duplication of work orders, jobs, and/or part orders; NMCS times; and the Government contacts bases that have not reported. Any other errors discovered during this process are also addressed. The Government is the final approval authority for adjustments to the data.

b. For loaders not reported, the Government will calculate the monthly Elapsed Time Indicator (ETI) values based on any other available information (such as field reports).

Lacking that, the Government will set the ETI reading to the prior month’s value, resulting in zero hours for the month.

5. Halvorsen Performance Metrics Definitions:

a. Not-Mission Capable for Supply (NMCS) rate shall be maintained at < 3%

NMCS rate (also known as Vehicle Down for Parts, or VDP) is defined as the total of all field- reported NMCS hours for each region for work orders closed out in the month being measured, divided by the total number of hours in the month times the number of loaders in that region.

Example (using CONUS-North region)

- total of reported NMCS hours in CONUS-N = 1,500 hours

- a 31-day month has 31 * 24 hours = 744 hours

- number of loaders in CONUS-N is 103

- NMCS rate = 1,500 / (744 * 103) * 100% = 1.96%

The Government will provide DPAS data from the field operating bases to the Contractor. The Contractor shall consider the NMCS data provided from DPAS to be accurate. Only work order entries with NMCS declared in DPAS shall be considered for NMCS calculations.

NMCS status is only valid when declared by the Government and entered into DPAS; if Saturday, Sunday or holiday delivery of an NMCS causing part was possible but refused by the Government, the NMCS end date will be amended as if it was delivered on that Saturday, Sunday or holiday; if an attempted delivery on any given day of an NMCS causing part at a Government location was not accepted and was documented by a third party, the NMCS end date will be amended as if the part was delivered that day

The Contractor may propose to the Government, on a monthly basis, that the NMCS data be revised. This revision shall be based on the actual date and time the order is placed, and the actual date and time the part is delivered to the unit (as documented in the Contractor’s records). Proposed revisions to NMCS shall be calculated using:

• the latter of either the date and time when the USAF ordered the part from the Contractor or the date and time when the USAF declared NMCS in DPAS (starts NMCS clock)

• the earlier of either the date and time of signature/receipt at the base, or the date and time when the USAF declares the end of NMCS in DPAS (stops NMCS clock)

(The Contractor shall convert all times to a single standard time zone, and use for all NMCS calculations, to ensure actual elapsed time is recorded.)

The Government is the final approval authority for adjustments to the data.

b. Logistics Response Time (LRT)

LRT is defined as the total elapsed time required for delivery of parts, measured from the time the field maintenance unit (hereafter referred to as “unit”) places the order to the time of delivery of the part to the unit, using a 24-hour clock. Any change to the unit as being the final destination must be approved by the Government.

For the purpose of determining compliance with LRT requirements, “CONUS” consists of the bases in the CONUS-North and CONUS-South regions, and “OCONUS” consists of the bases in the Eastern and Western regions.

a. 75% or more of all parts ordered for CONUS shipment to be received/processed at unit <96 hrs; 97% or more of all parts ordered for CONUS shipment to be received/processed at unit < 144 hrs; 100% of all parts ordered for CONUS shipment to be received/processed at unit < 30 days

b. 75% or more of all parts ordered for OCONUS West shipment to be received /processed at unit < 120 hrs; 97% or more of all parts ordered for OCONUS shipment to be received/processed at unit < 168 hrs; 100% of all parts ordered for OCONUS shipment to be received/processed at unit < 30 days

c. 70% or more of all parts ordered for OCONUS East shipment to be received /processed at unit < 120 hrs; 80% or more of all parts ordered for OCONUS shipment to be received/processed at unit < 168 hrs; 100% of all parts ordered for OCONUS shipment to be received/processed at unit < 30 days

d. 75% or more of all parts: If the shipment exceeds the criteria for normal shipping (i.e., when greater than 150 lbs or 119 inches in length; or greater than 165 inches in combined length and girth), then the LRT measurement stops when the delivery gets in the hands of the shipper. Must be received by the commercial carrier < 96 hours; 97% or more of all parts exceeding Worldwide Express (WWX) Freight criteria must be received by the commercial carrier < 144 hours; 100% of all parts exceeding WWX Freight criteria must be received by the commercial carrier < 30 days

e. Should the Contractor fail to meet delivery times through circumstances beyond their control, the contractor may request LRT relief by sending a request to the Contracting Officer and COR that will be reviewed on a case-by-case basis. All request for relief should include evidence that the freight arrived on time and an attempt to deliver took place. Examples of acceptable delays include: Base closures due to weather impacts, and attempted deliveries that are denied based on weekend/holiday base closures. If LRT relief is approved for denied delivery, the LRT measurement will stop at the shipper’s first delivery attempt and will resume when the base/location is open again.

Compliance with LRT requirements will be determined monthly for each of the four regions. All deliveries will be sorted and counted for each of the 75%, 97%, and 100% requirements (70%, 80%, and 100% for the East region). The basic source of information will be the Contractor’s records: date and time of incoming orders, and date and time of receipt by the Government at the unit. The government shall have access to the Contractor’s records for verification of all supporting data.

c. Technical and Engineering Support (TES) response time:

TES response time is defined as the time required to respond to a call for support from a field unit. Timeliness of Technical Support response is measured on a 24-hour basis;

timeliness of Engineering Support response is measured by business days.

Compliance with TES requirements will be determined monthly as one worldwide region (all four regions combined). The basic source of information will be the Contractor’s records: date and time of technical or engineering support request from the field unit, and date and time of Contractor’s response. The government shall have access to the Contractor’s records for verification of all supporting data.

d. Parts Quality:

Compliance with bad parts requirement of not more than .5% will be determined monthly as one worldwide region by counting the number of bad parts delivered each month and dividing by the total number of parts delivered for the month. Contractor will record all bad parts reported by the units during the parts ordering process. The government shall have access to the Contractor’s records for verification of all supporting data.

e. Other Definitions:

i. Failure: event, or inoperable state, in which any item does not or did not perform as intended

ii. Field Data Inputs: data used to calculate metrics provided by base-level maintenance personnel. These data shall come from DPAS and the Contractor’s metric database

iii. Not Mission Capable for Maintenance (NMCM): the total clock time (24 hours per day) the system is rendered not mission capable while maintenance is being performed

iv. Defense Property Accountability System (DPAS): a Government information management system used at each maintenance facility to track vehicles, fleet operations, vehicle dispatch operations, maintenance cost, and utilization data

v. Scheduled Maintenance: periodic prescribed inspection and/or servicing of loader accomplished on a calendar, mileage, or hours of operation basis

vi. Unscheduled Maintenance: any maintenance activity required as a result of random failures of the loader and not of a periodic or scheduled basis

vii. Vehicle Down for Parts (VDP): Another term for NMCS

viii. Work Order: the DPAS form used to record maintenance data

6. Each Month – Process for Metrics Determination

a. By the 5th working day of each month (“working days” are defined as excluding weekends (Saturday and Sunday) and Federal holidays):

o The Contractor shall make available to the Government all data for parts ordered in the previous month, including:

▪ Part number

▪ Loader for which the part was ordered (identified by Air Force registration number) and assigned base

▪ Field unit-generated work order number

▪ Date and time order was received by the Contractor

▪ Date and time parts ordered were received by the Government customer

b. By the 10th working day of the month:

o The Government will receive data from DPAS from the field operating bases for each loader, including information on operating hours, work orders, jobs, and parts ordered in the previous month.

o The Government will process the received data to correct significant errors.

c. By the 13th working day of the month:

o The Government will provide the processed DPAS data from the field operating bases to the Contractor.

(This data, as of the 10th working day of the month, will be considered the total of all field reports, and will not be updated further throughout the monthly analysis process.)

d. From the 13th – 16th working days of the month:

o The Contractor shall perform analysis of the NMCS hours in the DPAS data provided by the Government.

e. No later than close of business on the 25th of the month (not 25th working day)

• The Contractor shall work with the Government representative to come to mutually agreed data for the previous month, for all four regions and all three metrics.

f. The Government will issue a final report for each month. The report will include NMCS and LRT, reported as totals for each of the four regions, and will include TES, reported as a single number for all bases. The report will not include results by base or by loader.