Appendix_A_-_Statement_of_Work.pdf

This is a Statement of Work document for the City of St. Petersburg, Florida's Enterprise Resource Planning Software Modernization project, which seeks to replace the city's current Oracle E-Business ERP system with a fully cloud-based SaaS solution. The vendor must provide integrated, modular functionality across Finance, Procurement, Human Capital, and Budgeting and Planning, either directly or through facilitated integration of third-party modules. The city expects the vendor to conduct comprehensive business analysis for each module, deliver a pre-configured system based on industry best practices, and minimize disruption to city staff through thoughtful implementation planning. Core services include project management, system design, hardware provisioning, interface development, systems integration, data migration, testing, implementation, training, and maintenance. The vendor must assign a dedicated project manager for the duration of the project and provide onsite presence at least quarterly for two-day reviews, with mandatory onsite visits during module kickoff and go-live phases.

The document emphasizes the city's preference for a turnkey, fully integrated solution designed to streamline the transition from the legacy Oracle system. The vendor is expected to leverage pre-configured templates and best practices to reduce customization requirements and associated project costs. The statement of work underscores the city's commitment to minimizing operational impact on staff through careful change management and comprehensive training programs. Pricing, contract term, and specific renewal options are not detailed in this statement of work and would be addressed separately in the procurement documents or contract award phase.