AMD 3 TeleGram RFP 10700-00003881Round 2 final.docx

Amendment #3 for RFP # S-10700-00003881 Telephony Gap Resources and Materials (TeleGRaM) and related services

The purpose of this Amendment #3 to Request for Proposal S-10700-00003881 (“RFP”) is to: (A) set out Proposer requirements and evaluation criteria for Evaluation Round 2; (B) set forth Questions for Proposers in the Competitive Range.

A. ROUND 2 EVALUATION PROCESS

RFP Section 4.12 Evaluation Round 2 will consist of several evaluation activities. The State is electing to: (1) have Additional Submittal Items (Questions), and requesting (2) a revised Price Proposal.

The State is reserving it’s right to conduct additional evaluation in subsequent rounds including Reference Interviews, Sample contract Redlines, and Best and Final Offer.

The table provided in RFP Section 4.11, which depicts the total points possible is hereby amended as follows (deleted language is indicated by [brackets] and strikethrough, new language is indicated in bold font and underlined):

POINTS POSSIBLE

B. Round 2 Questions (250 Points): Each Proposer shall respond, in writing, to the questions on Attachment A, including submittal of a revised Price Proposal. Written responses are due Friday, 10/21/2022 at noon.

C. Complete and submit Attachment B, SERVICE SPECIFIC PRICING SHEET (250 Points): Each Proposer shall complete and submit Attachment B, Revised Pricing Sheet.

D. ROUND 2 COMPETITIVE RANGE:

a. At the conclusion of Round 2 evaluation and scoring, DAS PS will add together each Proposer’s scores for the Demonstration, Question, and Security Spreadsheet for the Round 2 total scores. The SPC will rank all Proposers according to their cumulative scores, which include Rounds 1 and 2 (“Cumulative Score”). The highest Cumulative Score will receive the highest rank and successive rank and order will be determined by the next highest Cumulative Score.

b. The highest ranked Proposers will establish the Round 2 Competitive Range and will advance to additional rounds or a Best and Final round if DAS PS determines it is in the best interest of the State. DAS PS may increase or decrease the number of Proposers advancing to Evaluation Round 3 if there is a natural break in the scores.

c. DAS PS will post a notice on OregonBuys of the Round 2 Competitive Range Determination, which will include the Proposers advancing to additional rounds or Notice of Intent to Award.

d. Evaluation Round 2 Scores for all Competitive Range Proposers will be carried forward to all subsequent rounds of evaluation.

D. AMENDMENT #3 CONCLUSION

Rachel Smith remains the assigned Single Point of Contact for this procurement.

Rachel Smith, State Procurement Analyst Oregon Department of Administrative Services Procurement Services Office 1225 Ferry St. SE. U140 Salem, OR 97301-4285 Phone: (971)707-0263 E-mail: rachel.r.smith@das.oregon.gov

Attachment A Questions

Proposer shall provide additional information on the Services listed in the RFP and how these specific Services will be provided to the state of Oregon.

A. Indicate if the proposed Services will be provided directly by Proposer or through a sub-contractor or another vendor? If Proposer is not offering a specific Service requested in the RFP, clearly indicate: “This service is not offered.”

B. Clearly detail the 24/7 support offering, and how the support is provided for each service.

C. Provide responses to the questions below for each Services and submit a revised Price Sheet (Attachment B) that includes best pricing for each of the Services listed here (including associated services):

1) POTS – Detail the agency ordering process for requesting a POTS line. Explain the process of initial request, timeline to install, coordination of the installation (if wiring is being installed by another vendor), user acceptance testing, sign off after testing, billing of monthly recurring charge. Who provides communication and coordination of installation and project management on large project with the onsite team?

2) POTS - Detail the repair process if there are issues. Detail the disconnect process. Who supports the service after it has been procured and installed? Who provides communication and coordination of repair and decommissioning?

3) Flat business lines – Detail the agency ordering process for requesting a Flat Business Line. Explain the process of initial request, timeline to install, coordination of the installation (if wiring is being installed by another vendor), user acceptance testing, sign off after testing, billing of monthly recurring charge. Who provides communication and coordination of installation and project management on large project with the onsite team.

4) Flat business lines – Detail the repair process if there are issues. Detail the disconnect process. Who supports the service after it has been procured and installed? Who provides communication and coordination of repair and decommissioning?

5) Directory listings of POTS lines or Flat business lines. How are these managed? What is the cost? How does an agency make changes?

6) Call blocking for known fraud areas, spam calls, calls from 900/976 area codes, etc. Detail the ordering process, and how are these handled?

7) Long Distance – can Proposer provide long distance for DIDs that are assigned to another carrier? Provide a process and timeline to transition lines that are PIC’d for long distance from another carrier to Proposer's service. Provide Proposer’s competitive long distance rates, and best pricing for Intra and Inter State Long Distance.

8) Long Distance - Describe the invoicing process for this service. How are billing disputes handled for Long Distance.

9) Toll Free (National and International)- describe the MACD (move, add, change, delete) process for these.

10) Emergency services, including: 911-Basic; 911- Enhanced; PS ALI Services; and PSAP equipment and maintenance services.

11) Consulting, project planning, and project management – Describe Proposer’s process to move an agency into a new office building. Describe what Proposer provides to the agency to help them prepare for their telecommunications needs at their new location. If an agency looking for consultation surrounding which type of service they might need for a new business need, how will Proposer walk them through the different options available to them, whether it be a new SIP circuit, a PRI, or a simple POTS line?

12) Describe escalation plan for services being proposed and for repair, billing issues or disputes?

13) How will Proposer provide monthly reports on services being provided and service level agreements?

14) PRI services – Describe the process for ordering, the initial request timeline to install, coordination of the installation, user acceptance testing, sign off after testing, billing of monthly recurring charge. Who provides communication, coordination of installation and project management with the onsite customer team, and the Proposer’s team.

15) SIP services- Describe the process for ordering, the initial request timeline to install, coordination of the installation, user acceptance testing, sign off after testing, billing of monthly recurring charge. Who provides communication, coordination of installation and project management with the onsite customer team, and the Proposer’s team.

16) TDM phone system support –Describe the process of how Proposer would onboard legacy locations. How would Proposer provides support to the hundreds of older phones and the legacy systems and assist them in maintaining their services and preparation for their migration onto the Enterprise telephony VoIP solution.

17) Describe Proposer’s Web based portal for the following services:

a) Requests for installation of new services

b) Maintenance of those services

c) Repair

d) Billing

Attachment B (See attached Excel Spreadsheet)