AJW Integrated Support Services Statement of Work (SOW) Draft.pdf

Federal Aviation Administration

AJW Integrated Support Services

DRAFT

Statement of Work

(SOW)

October 28, 2020 i

Table of Contents

1 Introduction

1.1 Background

1.2 Objectives

1.3 Scope of Work

1.4 Inherently Governmental Functions

2 References

3 Functional Requirements

3.1 Engineering and Technical Services

3.2 Test and Evaluation Support

3.3 Integration and Implementation Support

3.4 Operations and In-Service Management Support

3.5 Configuration Management Support

3.6 Strategic and Operational Planning

3.7 Program and Project Management Support

3.8 Business and Financial Management Support

3.9 Administrative Services

3.10 Contract Program Management

4 End Results/Deliverables

5 Period of Performance

6 Place of Performance

7 Hours of Operation

8 Security Clearances

9 Other Direct Costs (ODCs)

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1 Introduction This Statement of Work (SOW) describes the Federal Aviation Administration’s (FAA’s) requirements for the AJW Integrated Support Services (AISS) contract. AISS is an Indefinite Delivery, Indefinite Quantity (IDIQ) contract for obtaining a broad range of technical, management, and administrative services to support the mission of the FAA’s Technical Operations (AJW) organization. The Government will issue individual task orders (TOs) to meet specific needs for support services. Each TO will have a distinct statement of work (SOW) and identify project-specific requirements such as programs to be supported, the place of performance, deliverables, and other pertinent information.

1.1 Background

AJW is part of the FAA’s Air Traffic Organization (ATO). AJW’s mission is to ensure a safe and efficient National Airspace System (NAS) through the effective management of air navigation services and infrastructure. The scope of AJW’s mission includes the integration, management, operation, maintenance, and modernization of the systems and services that comprise the NAS.

1.2 Objectives

The primary objective of the AISS contract is to obtain qualified specialized contractor services to support the fulfillment of AJW’s mission. With the AISS contract, AJW is seeking to integrate the support provided across multiple tasks to improve efficiency, communications, and collaboration – both across the contractor support staff and relative to their interaction with AJW. AISS is intended to provide a contract that:

• Is focused on AJW’s mission;

• Facilitates a uniform contracting approach to support AJW and the programs, systems, and services that it manages; and

• Meets the changing needs of AJW across the period of performance as the NAS operating environment evolves.

1.3 Scope of Work

This SOW is comprised of functional work areas that establish the scope of the contract. Specific requirements within the scope of these functional work areas will be identified, defined, and issued under individually funded task orders. As ordered by the Government, the Contractor must provide support in the following functional areas:

• Engineering / Technical Services;

• Test and Evaluation;

• Integration and Implementation;

• Operations / In-service Management

• Configuration Management;

• Strategic and Operational Planning;

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• Program and Project Management;

• Business and Financial Management; and

• Administrative Services.

The SOW functional areas represent a diverse set of work activities, which require a broad range of labor categories and skill levels within each labor category. The Contractor personnel must apply broad experience and technical knowledge of assigned disciplines and specialties for each functional area. The Contractor must furnish the necessary personnel, materials, equipment, and facilities required to satisfy the requirements of the individual task orders.

The scope of task orders issued under the AISS contract may include any program, system, or service managed by AJW. In particular, the following three directorates within AJW are anticipated to be the primary users of services provided under the AISS contract:

• Operations Support, AJW-1 – responsible for providing the support structure, methodology, tools, procedures, performance monitoring and assurance necessary for the proper operation and maintenance of the NAS.

• ATC Facilities / Engineering Support, AJW-2 – responsible for the safe and effective lifecycle management of the facilities infrastructure of the National Airspace System (NAS).

• NAS Security and Enterprise Operations (NASEO), AJW-B – responsible for providing operational and cybersecurity management of NAS services.

Unless otherwise indicated, the term “prime contractor” is used in this SOW to refer to the contractors engaged by the Government to provide NAS systems and services. The AISS Contractor will be required to interact with FAA prime contractors subject to the limitations described in the next paragraph.

1.4 Inherently Governmental Functions

In its performance of the contract, the Contractor must not perform any inherently governmental functions, as identified in the Office of Federal Procurement Policy Letter 11-01. These functions are so intimately related to the public interest as to require performance by Federal Government employees. The term includes functions that require either the exercise of discretion in applying Federal Government authority or the making of value judgments in making decisions for the Government. This would include, among other things, binding the Government to take or not to take some action by contract, policy, regulation, authorization, order, or otherwise, and exerting ultimate control over the acquisition, use, or disposition of the property of the United States, including the collection, control, or disbursement of appropriations and other Federal funds.

2 References The Contractor must adhere to all applicable FAA Orders. The Contractor must research and employ appropriate FAA Orders, where necessary, under the guidance of the Contracting Officer’s Representative (COR) regarding existing materials and specifications for Government systems. Other business and financial systems must be used.

The Contractor must ensure all work is in full compliance with:

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• FAA orders, standards and guidelines

• ATO orders, standards and guidelines

Websites where additional supporting information is available are listed below:

• Orders and Notices:

http://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.list/parentTopicI D/184

• Forms:

http://www.faa.gov/library/forms/

• Acronyms and Abbreviations:

https://www.faa.gov/jobs/abbreviations/

• Contractor & Industrial Security Program:

http://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.information/docu mentid/15573

3 Support Requirements This section identifies the range of support that must be provided by the Contractor when identified within a task order issued under the AISS contract. Task orders may encompass one or more of the functional areas defined within this section. Additional requirements and details, including but not limited to written deliverables and/or place and period of performance, may be specified in individual task orders, as applicable. The Contractor must provide the full range of support capabilities defined in the task orders issued under this contract. Contractor must provide program management, technical analysis and planning, administrative, and managerial expertise to perform the work described below.

3.1 Engineering and Technical Services

This section identifies the required engineering and technical services to be provided under the AISS contract.

Engineering Support

The Contractor must provide engineering and other technical support to assist AJW with systems, products, and services that are currently in operation within the NAS or are planned for implementation in the NAS. As specified in individual task orders, the Contractor may provide a range of technical engineering expertise and assistance associated with the implementation, integration, and transition of NAS systems, products, and services. A variety of engineering disciplines will be required to include civil, electrical, electronics, environmental, mechanical, systems, and others. Specific tasks may include, but are not limited to:

• Development and review of operational concepts;

• Development, review, and validation of requirements;

• Conduct of engineering studies and assessments;

http://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.list/parentTopicID/184 http://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.list/parentTopicID/184 http://www.faa.gov/library/forms/ http://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.information/documentid/15573 http://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.information/documentid/15573

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• Reliability Maintainability and Availability (RMA) analyses;

• Second level engineering;

• Process Reengineering;

• Human Factors analyses;

• Conduct of risk assessments and development of risk mitigation plans;

• Interface Analyses and development of interface control documentation;

• Architecture reviews and assessments;

• System design analyses;

• Performance analyses;

• Mission Need Analyses;

• Life-Cycle Cost Analyses;

• Support of Investment Analyses and development of required AMS artifacts;

• Conduct of Technical Evaluations and Studies;

• Cost-Benefit assessments;

• Tracking and analysis of Problem Reports;

• Documentation reviews;

• Participation and facilitation of technical meetings and discussions;

• Participation in Technical and Design Reviews;

• Participation in Performance Management Reviews; and

• Participation in Technical Interchange Meetings;

Cybersecurity Engineering

The Contractor must provide cybersecurity engineering support to assist AJW with systems, products, and services that are planned for implementation in the NAS or are currently in operation within the NAS.

The Contractor must provide system development lifecycle support for NAS enterprise-level Cybersecurity services and solutions. In addition, the Contractor must support the development of Cybersecurity standards and policies and the integration of NAS systems into the enterprise architecture at the strategic and tactical levels.

Specific tasks may include, but are not limited to, the work efforts identified in the following subsections:

3.1.2.1 ATO Enterprise Security Requirements/Standards

The Contractor must:

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• Define and maintain the set of security requirements to be implemented in ATO systems based on FIPS 199 Security Categorization; and

• Establish baseline security configuration standards for operating systems and applications used in ATO systems.

3.1.2.2 NAS Enterprise Security Capabilities

The Contractor must:

• Develop functional requirements for NAS enterprise security improvements defined in the ATO Cybersecurity Strategic Plan and business planning documents; and

• Oversee enterprise security service and solution development lifecycle activities, including requirements implementation and functional testing assessment.

3.1.2.3 Cybersecurity Policy

The Contractor must:

• Develop, publish, and enforce ATO Cybersecurity policy.

• Integrate critical infrastructure industry best practices into ATO policy.

• Collaborate with governmental agencies for unique critical infrastructure policies.

• Review national ISS policies, directives and standards to determine NAS implementation requirements.

3.1.2.4 Cybersecurity Exercises

The Contractor must:

• Develop and maintain an ATO Cybersecurity exercise strategic plan.

• Develop exercise materials including exercise scenarios, environment diagrams, and after action reports.

• Support creation of exercise environments.

• Participate in, and monitor, exercises to create actionable information for FAA Cybersecurity planning.

3.1.2.5 System Security Lifecycle Management

The Contractor must:

• Establish and maintain AMS Cybersecurity processes and documentation; and

• Ensure NAS systems are Cybersecurity compliant prior to NAS operations.

3.1.2.6 Architecture Assessment and Enterprise Solutions

The Contractor must:

• Support the engineering, development and implementation of NAS Cybersecurity Enterprise Solutions, Enhancements, and Improvements;

• Develop NAS system Cybersecurity architecture guidance;

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• Assess system architectures for NAS Cybersecurity policy compliance;

• Define and develop NAS Cybersecurity threat model to identify vulnerabilities, assess security controls, and determine/mitigate risk;

• Assess system modification architectures for NAS Cybersecurity policy compliance; and

• Ensure operational and security priorities are properly aligned.

3.1.2.7 System Change Management

The Contractor must:

• Establish/maintain procedures with ATO system Program Offices (PO) to ensure awareness of all system changes being proposed;

• Participate in the system configuration management process, including applicable Configuration Control Boards (CCBs);

• Assess system configuration changes for impact on security posture;

• Identify enterprise security services that may be applicable to system changes; and

• Integrate system changes into the Security Authorization process.

3.1.2.8 Acquisition Support

The Contractor must:

• Review system security acquisition documentation, including security documents required by the Acquisition Management System (AMS) process.

• Ensure appropriate security requirements are incorporated into applicable system contractual documents.

• Identify and support integration of applicable enterprise security services for system acquisitions.

3.1.2.9 System Authorization

The Contractor must:

• Coordinate system initial security Authorization activities and Information Security Continuous Monitoring (ISCM) activities as required to maintain Ongoing Authorization;

• Review system security authorization documentation to ensure completeness, accuracy, and compliance;

• Maintain system security Authorization information in the Security Management Assessment and Reporting Tool (SMART);

• System Remediation;

• Create, track, update, validate and close system vulnerability remediation of Plan of Actions and Milestones (POA&M);

• Coordinate risk acceptance requests, to include rationale and identification of compensating controls; and

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• Maintain system security POA&M information in SMART.

Spectrum Engineering

The Contractor must provide spectrum engineering and analysis support for NAS programs, systems, and services involving the radiation or reception of radio frequency signals. Specific tasks may include, but are not limited to:

• Preparation and conduct of radio frequency interference investigations;

• Processing and review of frequency assignment requests;

• Conduct of spectrum management studies; and

• Development and maintenance of spectrum management databases.

The Contractor must apply Spectrum Engineering principles in the performance of work efforts in this functional area.

3.2 Test and Evaluation Support

The Contractor must support test and evaluation activities conducted by the Government and prime contractors for systems, products, and services that are planned for implementation in the NAS or are currently in operation within the NAS. Support may be required throughout the life cycle including Research and Development (R&D); prototyping; development laboratory testing; factory acceptance testing; COTS/NDI Testing; Development Testing (DT), including hardware and software testing;

Regression Testing; Operational Test and Evaluation (OT&E); Key Site Testing; Site Acceptance Testing; Service Acceptance Testing; and Security Penetration Testing.

Specific tasks may include, but are not limited to:

• Validation and verification of requirements

• Review and assessment of test plans, procedures, and reports;

• Participation in Test Readiness Reviews;

• Support the conduct and witnessing of testing; and

• Review and assessment of Problem Tracking Reports (PTRs) and corrective actions.

3.3 Integration and Implementation Support

The Contractor must support integration and implementation activities conducted by the Government and prime contractors for systems, products, and services being deployed within the NAS as well as the implementation of modifications/upgrades to systems, products, and services that are currently in operation within the NAS.

For purposes of this SOW, implementation is defined as those activities involved with the planning, organizing, and execution methodologies required in deploying a system, product, or service into one or more NAS facilities. Integration is defined as those activities involved with the planning, organizing, and execution methodologies required in incorporating a new system, equipment item, component, product, or service into the NAS operational environment.

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The Contractor must support all aspects of implementation activities involving site implementation, system installation and checkout and integration, removal of existing equipment and disposal/disposition, facility modernization, briefing diverse air traffic communities and equipment manufacturers, airport personnel, various FAA originations, labor organizations, and other government agencies foreign and domestic.

Other specific tasks may include, but are not limited to:

• Operational field data analyses;

• Implementation planning;

• Conduct of or participation in Site Surveys;

• Site Preparation planning;

• Site Preparation;

• Coordination with system integration and transition Contractors

• Development of operational integration and transition plans;

• Development of fallback plan, procedures, and briefings;

• Planning for Initial Operating Capability (IOC) milestones, commissioning/ decommissioning dates, and other programmatic milestones;

• Support of deployment and installation activities;

• Operational integration and System/Service Cutover Support;

• Review of installation and implementation documentation;

• Coordination with and monitoring of installations at field site locations;

• Participation in Contractor Acceptance Inspection (CAI) activities;

• Participation in Joint Acceptance Inspection (JAI) activities; and

• Participation in Operational Readiness Demonstrations (ORDs).

Within the implementation and integration functional work area, the Contractor may also be called upon to support various FAA organizations involving services such as reviewing issues relating to various engineering disciplines for technical content and procedural adherence; coordinating issues with the submitter, presenting issues to various FAA organizations and the coordination and tracking of plan of action and resolution process; status and database management support and providing assistance in the tracking, resolution, and elevation of various implementation and integration issues as necessary.

3.4 Operations and In-Service Management Support

The Contractor must provide technical, analytical, and air navigation support to enhance the safety and efficiency of the NAS. The Contractor must support the ATO in achieving strategic goals as described below.

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Logistics and Maintenance Support

The Contractor must provide logistics and maintenance support for systems, products, and services that are planned for implementation in the NAS or are currently in operation within the NAS. The Contractor must support all aspects of integrated logistic activities. Support tasks include, but are not limited to:

• Plan, establish, implement and integrate maintenance concepts for the lifecycles of FAA systems, products, and services as designated by the Government;

• Integrated logistics support planning including the development and review of ILS Plans (ILSPs);

• Logistics Engineering;

• Logistics Support Analyses;

• Development of maintenance concepts;

• Development of operational procedures

• Monitoring and tracking of prime contractor logistics activities;

• Maintaining logistics databases, inventory records, shipping and receiving documents, property documentation and accountability, transportation records, and disposal records;

• Provisioning analyses;

• Spares planning;

• Identification of long lead items;

• Development of parts substitution lists;

• Management of unallocated assets;

• Provisioning of Technical Publications and training;

• Transition Planning support; and

• Preparation and conduct of Logistics briefings.

Network Operations

The Contractor must provide network operations support to FAA communications networks, inclusive of leased telecommunications services as well as FAA-owned and operated networks. In performing the required work efforts in this functional area, the Contractor must apply its telecommunications experience, which includes voice, and data communications standards as well as a technical understanding of Internet Protocol (IP) network performance, routing protocols, routing configuration and IP network management.

Specific tasks include, but are not limited to:

• Develop, manage and maintain configuration plans, standard operating procedures, and policies for FAA networks;

• Develop supporting documents including, but not limited to training plans, test procedures, and operational reference guides;

• Troubleshooting of FAA network systems, and components;

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• Prepare risk assessment documentation as required by the SMS process (SRMD);

• Interface with FAA programs, users, and telecommunications service providers;

• Provide recommendations related to network and service operations management;

• Provide IP expertise to resolve complications arising with IP addressing, routing information, network performance, routing protocols and network management;

• Provide operational NAS expertise relative to FAA IP based systems, services, and networks

• Support physical cable installations for new users and network equipment;

• Support the identification, assessment, and implementation of network monitoring tools;

• Provide Tier 2 and Tier 3 support to support the resolution of performance issues and service outages associated with FAA-owned and operated networks; and

• Support the development of training for FAA Network Enterprise Management Center (NEMC) personnel.

Training Support

The Contractor must provide training support for systems, products, and services that are planned for implementation in the NAS or are currently in operation within the NAS. Specific tasks include, but are not limited to:

• Develop Operations Training requirements and Training Lesson Plans, Training Validation and Evaluation;

• Perform training and educational analysis, development and implementation activities necessary to analyze and implement the associated collaboration tools and information systems o Support development of computer systems training materials and technical evaluation of vendor delivered training materials.

o Assess training materials for newly developed software or for COTS software, and conduct training as required.

o Develop, deliver, and maintain current, original and, or updated training materials compliant with FAA standards and practices.

• Program training and educational analysis, development and implementation; and

• Support engineering development of system training materials, assess training materials for newly developed system elements, and conduct training as required.

• Develop, deliver, and maintain current, original and, or updated training materials compliant with FAA Standard FAA-STD-028C, FAA Standard Contract Training Programs.

For Contractor-conducted training, the Contractor must provide classroom training, hands-on training, and distance learning (i.e., remote/virtual) training, as required. The Contractor must provide training instructors who are subject matter experts and all training materials. Training will not commence without approval by the FAA of all submitted materials. The size of the training classes, location of the training

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Cybersecurity Operations

The Contractor must assist NAS Cyber Operations (NCO) in its mission to minimize the impact of cyber security events and incidents in support of availability and restoration requirements for NAS critical and essential services. Specific tasks include, but are not limited to:

• Supporting the implementation and cutover of NAS Operational IP services;

• Support External User Connections to External Boundary Protection capabilities;

• Perform technical reviews of new services and IP Supplemental Forms (IPSFs) proposed on NAS Operational IP network or External Boundary Protection capabilities to determine effects on security posture and NCO monitoring IP Supplemental Forms (IPSFs), identify any issues, and provide recommendations on approval;

• Identify the need for ArcSight Enhanced Security Monitoring (ESM) NAS data enhancements;

• Define/develop NAS asset data, sources, and templates to be imported into ArcSight ESM to support a more effective cyber monitoring capability;

• Establish and implement procedures for periodically obtaining and importing asset data;

• Perform NAS Data Flow Security Modeling/Monitoring;

• Assess existing NAS capabilities to support NCO data flow monitoring requirements;

• Support development of an enterprise NAS data flow capture plan

• Perform Network and System Security Event Monitoring and Analysis

• Provide Backup NCO watch stander shift coverage (up to 24x7 coverage as required)

• Monitor ArcSight ESM channels, CSMC and leased service provider SOCC alerts, and other sources of cyber Intel and analyze security events of interest to determine response actions required;

• Support Security Event and Incident Responses; and

• Coordinate and track the resolution of NAS cyber event response activities.

The Contractor may be required to travel to NCO facilities to obtain training on and familiarization with NCO processes and functions. NCO facilities include the FAA Command Center in Warrenton, VA, the WJHTC in Atlantic City, NJ, and Security Operations Control Centers operated by leased service providers.

System Safety and Operational Risk Management

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The Contractor must support Safety Management System activities for systems, products, and services that are planned for implementation in the NAS or are currently in operation within the NAS. The Contractor must support the implementation of system safety measures to mitigate hazards or reduce risk to an acceptable level. Specific tasks include, but are not limited to:

• Generation of Program Safety Plans (PSPs);

• Development of Safety Risk Management documentation;

• Preparation of Safety Risk Management Decision Memorandums (SRMDMs);

• Perform Safety Risk Hazard Analyses;

• Validation and verification of the implementation of Safety Risk Mitigation Actions;

• Assessments of residual risk;

• Generation of System Safety Assessment Reports (SSARs);

• Perform Safety Assurance activities;

• Participation in and facilitation of Safety Risk Management Panels (SRMPs); and

• Perform Safety education activities.

The Contractor must support Operational Risk Management activities for systems, products, and services that are planned for implementation in the NAS or are currently in operation within the NAS. Specific tasks include, but are not limited to:

• Support the development of operational plans and concepts;

• Identify operational consequences that could result in the unexpected loss or degradation of NAS services (i.e., unscheduled outages) and potentially compromise the ability to provide safe air traffic services;

• Facilitate communications between Technical Operations personnel and Air Traffic personnel regarding planned implementation or maintenance activities and the possible operational consequences;

• Modify planned implementation or maintenance activities based on stakeholder feedback;

• Coordinate planned implementation or maintenance activities with the appropriate Control Center(s);

• Identify and implement mitigations to reduce the risk or magnitude of operational consequences;

and

• Ensure nominal operations are restored following planned implementation or maintenance activities.

Helpdesk Operations

The Contractor must operate helpdesk functions for systems, products, and services that are currently in operation within the NAS. The Contractor must staff each helpdesk function with personnel who are

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Specific tasks include, but are not limited to:

• Monitor system/service status;

• Provide notifications to users/customers on system/service status;

• Respond to user/customer support requests;

• Isolate source of system/service degradation and notify the FAA-designated organization responsible for restoration; and

• Coordinate the restoral of the system/service following an outage; and

• Track all coordination activities using an FAA-approved ticketing system.

For each helpdesk function the Contractor is requested to support, the Government-issued task order will identify:

• Required programmatic, system, and subject matter expertise;

• Helpdesk responsiveness/performance requirements;

• Required user/customer contact methods that must be supported (e.g., telephone, e-mail, web portal, etc.);

• Required days and hours of operation;

• Required user/customer contact volume level that must be supported; and

• Reporting requirements on user/customer contact volume level and responsiveness/performance.

3.5 Configuration Management Support

The Contractor must provide configuration management support for systems, products, and services that are currently in operation within the NAS or are planned for implementation in the NAS. The Contractor must support all aspects of FAA Configuration Management involving establishment, monitoring, and administration of change control procedures, collecting, processing, distributing and tracking modification request forms of hardware, software, facilities, data, interfaces, tools and documentation.

The Contractor must ensure that all CM documentation is in compliance with the latest NAS CM policy guidance.

Specific tasks may include, but are not limited to:

• Update and maintain the Configuration Management program for a particular NAS system or services;

• Support NAS and program-level Configuration Control Board (CCB) activities;

• Prepare NAS Change Proposals (NCPs)

• Preparing and coordinating NCP case files;

• Processing of NAS Program Initiatives (NPIs);

• Processing of Baseline Management Notices (BMNs);

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• Review and process NCPs;

• Processing of Engineering Change Proposals (ECPs);

• Change control and document management; and

• Support the conduct of configuration audits.

3.6 Strategic and Operational Planning

The Contractor must provide strategic and operational planning support for NAS programs, systems, and services. The scope of strategic and operational planning support activities may include, but is not limited to consolidation of major ATC facilities, establishment and incorporation of new facilities, implementation of new technologies, radio frequency spectrum usage, human resource requirements, and logistics.

Specific tasks may include, but are not limited to:

• Development and communication of strategic plans and plan updates;

• Development and maintenance of a strategic plan milestone tracking system;

• Development and assessment of joint use (e.g., DOD/FAA) objectives;

• Development of strategies for organizational development and cultural change.

In support of the communication of the outcomes of strategic and operational planning activities, the Contractor may be required to:

(1) develop presentation materials for reorganization, empowerment, culture, and various other initiatives, including, but not limited to, the production of videos, newsletters, hotline voice mailboxes, and employee bulletin boards; and

(2) provide logistics support for multimedia, office administration, and telecommunications equipment.

3.7 Program and Project Management Support

The Contractor must provide program and project management support to programs, systems, and services planned for implementation in the NAS as well as programs, systems, and services that are currently in operation within the NAS. The Contractor must support all aspects of Program and Project Management to ensure FAA operational policies, processes and program elements are integrated, and documented within the ATO.

Specific tasks may include, but are not limited to:

• Evaluation of ATO organizational structure, roles and functionality to identify and facilitate changes that maximize effectiveness and efficiency; minimize redundancies, and standardize organizational elements; Conduct of program and organizational analyses and process mapping to identify barriers to achieving ATO goals and objectives;

• Coordination with existing groups and teams to enhance their efficiency through improved processes and systems;

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• Assist with (1) day-to-day activities of project and contract management; and (2) acquisition surveillance activities using the FAA Acquisition Management System (AMS).

• Development of program documentation for investment decisions, including OMB-300’s and acquisition strategy papers, briefing and presentations,

• Development and maintenance of contract and technical documentation for cost, schedule and technical requirements,

• Development and maintenance of project schedules,

• Participate in technical interchange meetings, program management discussions, and program reviews;

• Perform analyses and develop documentation and for internal and external communications;

• Provide analytical and program management support for the development of strategies, planning and implementation activities associated with the implementation of fundamental changes in how the ATO conducts business;

• Development of practices, metrics, technical, programmatic and financial plans and procedures;

• Preparation, submittal and execution of budgets across Technical Operations programs and projects; and

• Provide assistance in the overall management of the budget process.

3.8 Business and Financial Management Support

The Contractor must provide business and financial management support to programs, systems, and services planned for implementation in the NAS as well as programs, systems, and services that are currently in operation within the NAS. The Contractor must support all aspects of business and financial management involving the budget processes including formulation, presentation, and execution to include use of all related computer applications including, but not limited to: Budget Execution Tool (BET);

Back- fill Overtime Management System (BOMS); Financial Management System (FMS); Staffing and Payroll System (SAPS); Regional Information System (REGIS); GovTrip; PRISM; Advanced Reporting System (ARS); and DELPHI for monitoring and tracking programs financial performance, cost estimating support, developing and maintaining financial plans, and reconciling financial transactions.

Specific tasks may include, but are not limited to:

• Utilize and analyze data from FAA financial systems;

• Development of financial reports, statements, and data of both factual and analytical nature;

• Earned Value Management (EVM) analysis, maintenance, and reporting;

• Reporting of financial metrics reporting;

• Provide financial input to briefings

• Development, maintenance, and submission of OMB Major Investment Business Cases (MIBCs);

• Development of F&E and O&M spend plans;

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• Review of prime contractor Price/Cost proposals.

The Contractor must assist FAA programs in the preparation, submittal, and execution of the F&E and RE&D budgets. This assistance may consist of:

• Analysis and preparation of budget items and participate in F&E and RE&D annual calls for estimates and budget submission;

• Responding to external financial information requests;

• Preparation of inputs to the FAA Office of Budget and NAS Programming and Financial Management Division;

• Tracking of budget authorizations, commitments, obligations and remaining available balances at headquarters and regional levels for F&E and RE&D projects, review Project Authorizations (PAs);

• Updating of F&E Quarterly Financial Status Reviews (FSRs);

• Design and maintenance of financial databases in direct support of various programs to ensure fiscal control of current funds;

• Tracking of historical financial data;

• Planning of future funding levels;

• Updating information in the FAA accounting and financial management system (DELPHI), the FAA procurement management system (PRISM) and the Financial Management Subsystem

(FMS).

3.9 Administrative Services

The Contractor must provide professional administrative services support to AJW and programs and projects under the operational purview of AJW. These functions may include but are not limited to:

coordinating appointments and monitoring calendars for FAA Executives/Directors/Managers, processing correspondence, maintaining electronic office filing systems, and technical editing and documentation.

Correspondence and Documentation

As required by specific task orders, the Contractor must provide the following types of support with FAA correspondence and documentation at a minimum:

• Support correspondence preparation, file maintenance, creation, and production of documentation and presentation materials, technical editing, graphic services, and document assembly and binding

• Conduct research and coordination on actions and issues identified by Directors, Managers, and Specialists

• Revise internal and external FAA Notices for publication and dissemination, as instructed;

Coordinate the review and approval of FAA Notices with appropriate offices, recording review comments, and tracking the resolution of such comments

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• Provide technical editing support in developing, reviewing, editing correspondence, reports, orders, directives, investigations, audits, and safety guidance for Executive Level review

• Assist with Standard Operating Procedure (SOP) development

• Prepare and coordinate FAA Directive documents and correspondence as required and in coordination with FAA Task Lead

• Produce and assemble program materials, establish and maintain program files; Track administrative support actions and coordinate intra-and inter-office activities and functions

• Prepare briefings, brochures and special presentations; design customized or special graphics, reports, charts, and media to enhance communication effectiveness and mission support

• Provide document tracking, maintain computer records of aeronautical information documents and data, identify errors and track workflow, and present findings to management

• Conduct document management of Aeronautical Information Publications, Airspace, and Procedures

• Maintain and update existing Knowledge Sharing Network (KSN) sites, including design and content, utilizing FAA standard design tools including but not limited to SharePoint

General Administrative Support

As required by specific task orders, the Contractor must provide the following types of general administrative support at a minimum:

• Perform general administrative support, maintain calendars and phone lists, prepare and disseminate correspondence, coordinate domestic and international travel arrangements, and coordinate meeting scheduling and conference room reservations

• Perform front desk reception duties, which may include security monitoring, access control, mail distribution, telephone services, and message delivery

• Process domestic and international travel authorizations and travel vouchers as required and in coordination with FAA Task Lead; Prepare and track travel of field personnel submitted to FAA Headquarters for approval via the E2 Travel System

• Prepare and maintain the ATO International Travel Guidance materials for ATO travelers

• Process and track Official Foreign Travel Arrangement Form 1500 submissions as required and in coordination with FAA Task Lead. Enter traveler information into the FAA’s automated Travel Tracker database; Process country clearances in the eCountry Clearance System

• Order, record, and track office supply costs, coordinate and reconcile accounts with FAA Administrative staff as required and in coordination with FAA Task Lead. Organize and maintain supply room and office supplies

• Coordinate computer and Video Teleconferencing requirements with FAA IT; Troubleshoot equipment and connectivity issues and elevate resolutions as required

• Assist in the development, preparation, and presentation of briefing packages, brochures, handouts and other information materials in various mediums as required and in coordination with FAA Task Lead

• Plan and schedule conferences and meetings as required and in coordination with FAA Task Lead, including administering background and support material, arranging facilities and

C-18 coordinating accommodations, providing organizational and administrative support, and organizing post-meeting activities

• Organize, prepare, and execute displays and exhibits for technical conferences and conduct project briefings

• Take minutes as required and in coordination with FAA Task Lead; the minutes may include, but not be limited to (1) the date and purpose of the meeting; (2) the names, positions, organizations, phone numbers, and email addresses of all persons attending the meeting; and (3) a description of action items assigned, assignment of the action item, and due dates for the completion; the Contractor must not distribute meeting minutes unless directed by the FAA; the Contractor’s participation in meetings must be approved by the FAA prior to attendance

• Maintain internally and externally developed documents and briefing materials submitted to the FAA in the performance of this contract; these files must be organized; indexed by title, source, and date; and electronically accessible to the FAA through a Government-provided website such as the KSN.

3.10 Contract Program Management

This section describes work efforts that must be performed by the Contractor as part of the management and administration of the AISS contract. With the exception of the task leads assigned to individual task orders or as otherwise approved by the Government, work efforts within the scope of this SOW paragraph are not directly recoverable under this contract.

Contract Management

The Contractor must efficiently and accurately manage this contract to ensure compliance with all technical, business, and management (e.g., cost, schedule, and deliverable) requirements of this SOW. In support of the management of the AISS contract, the Contractor must perform the following efforts, at a minimum:

• Provide program management support to ensure that identified tasks are performed efficiently, accurately, on time, and in compliance with the requirements;

• Conduct sufficient oversight and supervision of the contract and its employees in order to ensure both are functioning within designated labor categories and performing at acceptable levels;

• Ensure all assignments are completed in a thorough and timely manner;

• Prepare detailed written documentation of accomplishments as stipulated in the monthly report submission;

• Inform the Contracting Officer (CO) and COR of any potential problems and make recommendations for solutions;

• Participate as a member of a government-led team as required by the CO or COR; and

• Provide sufficient personnel, both in number and qualification, to successfully perform work described herein.

Key Personnel

The Contractor must designate a Program Manager and other primary points of contact for work to be performed under this Statement of Work and individual task orders issued under the AISS contract. The Program Manager and [TBD] are defined as “Key Personnel” under the AISS contract. Key Personnel

C-19 may only be replaced with the approval of the FAA CO, in accordance with AMS clause 3.8.2-22.

Proposed Key Personnel must be available to work on the AISS contract and serve in the assigned role for at least six months from their start of performance on the contract.

The following are the required responsibilities of the roles designated as “Key Personnel.”

• Program Manager – The Contractor’s primary focal point for the AISS contract. Has overall responsibility for the execution of the contract including questions regarding any of the task orders and their sub-activities. The Program Manager interfaces with the Government management points-of-contact for the contract.

• Others – TBD

Meeting Attendance

The Contractor must attend and/or participate in meetings at locations identified in Paragraph 6 of this SOW and other locations as may be requested by the Government.

Monthly Status Reports

The Contractor must provide Monthly Status Reports (MSRs). The MSRs must document task order accomplishments and demonstrate value-added activities of the previous month and identify future planned activities. The reports must be delivered to the COR and contain three parts: a narrative of accomplishments, a cost summary, and a personnel listing by Task Order. MSRs must include the following monthly information by Task Order:

• Narrative overview of work completed, work in progress, and work planned for each task by personnel

• Status of all task deliverables

• Identification of risk areas with recommended remedial actions

• Status of all outstanding risks identified in previous MSRs

• Labor/CLINs used during month by cost and hours funded and expended

• Projected date when 75% of funds will be expended by task

• Projected date when funds will be 100% expended by task

• Funds and hours remaining by labor/CLINs

• Other direct costs (ODCs) estimated, used, and remaining by month

• Summary of expenditures by task by resource and CLIN, both for the monthly reporting period as well as cumulative year-to-date totals, for the performance period

• Personnel listing by task, start and end dates, on or off Government site status, and primary and secondary phone number

• Any additional information pertinent to the FAA in administering the performance of tasks or as required by the COR

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Program Management Reviews (PMRs)

The Contractor must conduct quarterly PMRs. The PMRs must be conducted on dates and locations acceptable to the government, and on a consistent schedule, and will generally be held at, or in the general vicinity of, the FAA headquarters location in Washington, DC. The PMRs must include review of documentation submitted in draft to the COR no less than two (2) business days before the PMR. The PMR and documentation must address the following information:

Schedule by Task Order and Project

• Schedule status and progress against all tasks

• Schedule variance and recommended corrective actions

• Issues requiring schedules of events and deliverables

Cost by Task Order and Project

• Current and cumulative costs traceable to the SOW tasks

• Variance from projected costs

• Cost projections for each task

Performance by Task Order and Project

• Achievements against milestones

• Performance and quality issues

• Significant risks

• Communication/Personnel issues

Task Order Management

The Contractor must designate a Project Lead to provide the appropriate program management and project control necessary to manage each task order issued under this contract, so that task order cost, schedule and quality requirements are continually tracked, status is appropriately communicated to the FAA, and the task order is performed successfully. The Contractor must separately track the individual task orders.

Transition-In / Transition-Out Requirements

The following subsections identify required actions on the part of the Contractor upon contract start-up (i.e., Transition-In) and upon contract close-out (i.e., Transition-Out).

3.10.6.1 Transition-In Requirements

The Contractor must ensure all staff have completed their DOT personnel security requirement(s) (SF- 85P) and have received all necessary approvals prior to starting work on the contract. The Contractor shall be fully staffed and operational within 60 days of the effective date of contract award, barring any delays or issues that are beyond the control of the Contractor. At a minimum, the Contractor must accomplish the following transition-in activities with the incumbent Contractor or the Government or both as applicable:

• Assume full responsibility for providing the support services required under newly issued task orders;

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• Assume version control of historic data, documentation, processes, and training as applicable;

• Assume user and system administration responsibilities for all systems and tools;

• Obtain facility and network access (keys, cards, security codes/PINs) and required training; and

• Conduct introduction/orientation activities as required to meet the requirement of task orders issued under this contract.

During the first 120 calendar days of contract performance, the Contractor must conduct, as directed by the CO or COR, Weekly Transition Status Meetings to provide active and planned status on all Transition-In activities.

3.10.6.2 Transition-Out Requirements

No less than 30 calendar days prior to the contract end date, the Contractor must:

• Provide the most recent version of all documentation for which the contractor is responsible to manage or maintain version control;

• Provide a final financial summary report that is cumulative across the full contract period of performance;

• Provide a final status report that includes a projection of activities for the remainder of the Task Order;

• Conduct a close-out meeting with the FAA (details and participants to be determined by the FAA); and

• Turn in all FAA-issued PIV cards to the COR no later than the final day of the period of performance under the last Task Order.

4 End Results/Deliverables This section describes 1) the products and tangible end results that are expected from the activities contained in 1) Section 3; 2) the date each deliverable is due; and 3) the government acceptance…