USDA_FSA_IDIQ_Task_Area_09_Labor_Category_Listing.xlsx
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- AG-3151-S-16-0008
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TA-9 Labor Categories
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TA-10
| TA09-IT Outsourcing | |
| Labor Category Position Name | Labor Category Position Description |
| Administrative Assistant I | Provide administrative support specifically dedicated to the requirements of the project team. Plan and produce correspondence, reports, proposals, memos, and other documentation using a personal computer. Operate spreadsheet software such as Excel to produce finished documents. Proofread completed documents. Provide copying and production support as needed. Commensurate experience and education. Possess 0 to 2 years of experience in a related field. |
| Administrative Assistant II | Provide administrative support specifically dedicated to the requirements of the project team. Perform a wide range of clerical and administrative duties including, for example, typing, filing, and tracking of time records, word processing, dictation, and composition of correspondence. Commensurate experience and education. Possess 4 to 6 years of experience in a related field. |
| Application Architect II | Evaluate applications development needs and apply technical principles and concepts to develop business solutions, analyze procedures and data to develop logical solutions to complex applications programming problems, recommend, design, and develop complex applications and supporting hardware and software, perform complex application analysis design and development duties. Evaluate, test, implement, and support new operating systems and hardware, evaluate application development practices and create development standards, policies, and procedures. Commensurate experience and education. Possess 4 to 6 years of experience in a related field. |
| Application Architect III | Create application design standards, conduct meetings with customers and transform requirements into effective applications, monitor quality assurance and security procedures for business applications, ensure application design and development policies are adhered to, independently perform complex application development/programming analysis, provide detailed design and specification documentation for all applications and databases. Develop and maintain database standards, provide project management, oversight, leadership, and support, represent Information Technology at advisory and user group meetings, verify stability, interoperability, portability, security, and scalability of application architecture, install, research, test, and verify proper functioning of software updates, research new features, software, and tools, generate documentation for staff and training. . Provide daily supervision and direction to support staff. Possess a minimum of 8 to 10 years’ experience as a technical expert in a related field. |
| Application Engineer I | Analyze functional business applications and design specifications for functional activities. Translate detailed design into application systems. Test, debug, and refine applications to produce the required product. Prepare required documentation, including both program-level and user-level documentation. Enhance applications to improve performance and add functionality. Provide technical direction to engineers to ensure program deadlines are met. Possess 0 to 2 years of experience in a related field. |
| Application Engineer II | Analyze and study complex system requirements. Design software tools and subsystems to support software reuse and domain analyses and manages their implementation. Manage software development and support using formal specifications, data flow diagrams, other accepted design techniques and Computer Aided Software Engineering (CASE) tools. Estimate software development costs and schedule. Review existing programs and assist in making refinements, reducing operating time, and improving current techniques. Supervise software configuration management. Possess 4 to 6 years of experience in a related field. |
| Application Programmer I | Assist with the analysis of information requirements. Aid in the evaluation of problems with workflow, organization, and planning and help in the development of appropriate corrective action. Possess 0 to 2 years of experience in a related field. |
| Application Programmer II | Participate in the design of software tools and subsystems to support reuse and domain analysis. Assist Applications Engineer and Applications Programmer to interpret software requirements and design specifications to code, and integrate and test software components. Possess 4 to 6 years of experience in a related field. |
| Application Programmer III | Analyze functional business applications and design specifications for functional areas such as finance, accounting, personnel, manpower, logistics, and contracts. Develop block diagrams and logic flow charts. Translate detailed design into computer software. Test, debug, and refine the computer software to produce the required product. Prepare required documentation, including both program-level and user-level documentation. Enhance software to reduce operating time or improve efficiency. Provide technical direction to programmers to ensure program deadlines are met. Experience in information system design, including application programming on large-scale DBMS and the development of complex software to satisfy design objectives. Provide daily supervision and direction to support staff. Possess a minimum of 8 to 10 years’ experience as a technical expert in a related field. |
| Application Systems Analyst | Provide analysis and design of business systems for different applications such as: financial, accounting, human resources, and other enterprise systems. Handle test scripts and service requirements; work closely with end users on project development and implementation. Analysts should have a working knowledge of relational database environments, structured analysis, data modeling, information engineering, mathematical model building, sampling, and cost accounting to plan the system. Specify the inputs to be accessed by the system, design the processing steps, and format the output to meet the users’ needs. Prepare cost-benefit and return-on-investment analyses to help management decide whether implementing the proposed system will be financially feasible. Possess excellent verbal and written communications skills. |
| Business Analyst | Provide expertise in business process and system analysis, design, improvement, and implementation efforts and in translating business process needs into technical requirements. Provide expertise in change management and training support. Provide organizational and strategic planning for a wide variety of technical and functional environments. Provide expertise in, but not limited to, Configuration Management, Strategic Planning, Knowledge Management, Business Analysis and Technical Analysis. |
| Business Process Reengineering Specialist | Apply process improvement, reengineering methodologies, and internet related methodologies and principles to conduct process modernization projects. Responsible for transitioning of existing organizations or project teams in accomplishing the organization’s goals or project activities and objectives through improved use of internet and other automated processes. Support activity and data modeling, development of modern business methods, identification of best practices, and creating and assessing performance measurements. Provide group facilitation, interviewing, training, and additional forms of knowledge transfer. May provide daily supervision and direction to other contractor business reengineering specialists and web architects. Commensurate education and experience. |
| Chief Information Security Officer | Responsible for determining enterprise information security standards. Develop and implements information security standards and procedures. Provide tactical information security advice and examining the ramifications of new technologies. Ensure that all information systems are functional and secure. |
| Cloud Services Delivery Manager | Facilitates and manages the key components of successfully delivery cloud services to an IT organization. Manages business relationships between IT customers and the Cloud providers, ensuring automating processes of customer account management, such as opening and closing accounts, establishing user authorizations, tracking use, and managing service levels according to policies. Overseeing the provisioning and configuring of resources needed by the service consumer, such as enabling pools of resources to be instantly available based on business policy rules, and ensuring standardization and automation by cloud providers. Overseeing and managing the Service Catalogs that document the characteristics of available services such as; definition of each service and its relationship to business users; options available for each service and any limitations; the requirements for executing each service; the cost of the service and whether costs vary by service level options; creator/producer/consumer of each service; standardized service request process; service bundling, etc. Monitor and track cloud services to ensure that the performance of servers, networks, and virtualized images in the cloud provider's environment are tuned to satisfy all business requirements and service levels. Responsible for securing the physical and logical aspects of the infrastructure and operation system in the cloud environment, ensuring to protect against security threats that change constantly. Overseeing the interoperability and portability of cloud services, to facilitate users moving their tools, applications, virtual images, etc. among data centers and different cloud vendors. |
| Communications Hardware Specialist | Analyze network and computer communications hardware characteristics and recommends equipment procurement, removals, and modifications. Add, delete, and modify, as required, host, terminal, and network devices. Assist and coordinate with communications network specialists in the area of communication software. Analyze and implement communications standards and protocols according to site requirements. |
| Communications Network Manager | Evaluate communication hardware and software, troubleshoot local, metropolitan, and wide area networks (LAN/MAN/WAN) and other network related problems; provide technical expertise for performance and configuration of networks. Perform general LAN/MAN/WAN administration; provide technical leadership in the integration and test of complex large-scale computer integrated networks. Schedule conversions and cutovers. Oversee network control center. Supervise maintenance of systems. Coordinate with all responsible users and sites. Supervise staff. |
| Communications Software Specialist | Analyze network and computer communications software characteristics and recommend software procurement, removals, and modifications. Add, delete, and modify as required, host, terminal, and network devices in light of discerned software needs/problems. Assist and coordinate with communications network specialists in the area of communications software. |
| Computer Security Systems Specialist I | Analyze and defines security requirements for Multilevel Security (MLS) issues. Design, develop, engineer, and implement solutions to MLS requirements. Gather and organize technical information about an organization's mission goals and needs, existing security products, and ongoing programs in the MLS arena. Perform risk analyses which also includes risk assessment. Possess 0 to 2 years of experience in a related field. |
| Computer Security Systems Specialist II | Analyze and defines security requirements for MLS issues. Design, develop, engineer, and implement solutions to MLS requirements. Guide effort to gather and organize technical information about an organization's mission goals and needs, existing security products, and ongoing programs in the MLS arena. Perform risk analyses which also includes risk assessment. Develop security standards. Possess 4 to 6 years of experience in a related field. |
| Computer Security Systems Specialist III | Design, develop, engineer, and implement solutions to MLS requirements. Perform complex risk analyses which also include risk assessment. Establish and satisfy information assurance and security requirements based upon the analysis of user, policy, regulatory, and resource demands. Support customers at the highest levels in the development and implementation of doctrine and policies. Apply know-how to government and commercial common user systems, as well as to dedicated special purpose systems requiring specialized security features and procedures. Perform analysis, design, and development of security features for system architectures. Possess a minimum of 8 to 10 years’ experience as a technical expert in a related field. |
| Computer Systems Analyst I | Analyze information requirements. Evaluate analytically and systematically problems of workflow, organization, and planning and assists Senior Computer Systems Analyst and Computer Systems Analyst develop appropriate corrective action. Help develop plans for automated information systems from project inception to conclusion. Define the problem, and develop system requirements and program specifications, from which programmers prepare detailed flow charts, programs, and tests. Under the supervision of a Senior Computer Systems Analyst or a Computer Systems Analyst, coordinate closely with programmers to ensure proper implementation of program and system specifications. Develop, in conjunction with functional users, system alternative solutions. Possess 0 to 2 years of experience in a related field. |
| Computer Systems Analyst II | Analyze and develop computer software possessing a wide range of capabilities, including numerous engineering, business, and records management functions. Develop plans for automated information systems from project inception to conclusion. Analyze user interfaces, maintain hardware and software performance tuning, analyze workload and computer usage, maintain interfaces with outside systems, analyze downtimes, and analyze proposed system modifications, upgrades and new COTS. Analyze the problem and the information to be processed. Define the problem, and develops system requirements and program specifications, from which programmers prepare detailed flow charts, programs, and tests. Coordinate closely with programmers to ensure proper implementation of program and system specifications. Develop, in conjunction with functional users, system alternative solutions. Possess 4 to 6 years of experience in a related field. |
| Computer Systems Analyst III | Provide technical and administrative direction for personnel performing software development tasks, including the review of work products for correctness, adherence to the design concept and to user standards, and for progress in accordance with schedules. Coordinate with the Project and/or Program Manager to ensure problem solution and user satisfaction. Make recommendations, if needed, for approval of major systems installations. Prepare milestone status reports and deliveries/presentations on the system concept to colleagues, subordinates, and end user representatives. Provide daily supervision and direction to support staff. Possess a minimum of 8 to 10 years’ experience as a technical expert in a related field. |
| Configuration Management Specialist | Provide configuration management planning. Describe provisions for configuration identification, change control, configuration status accounting, and configuration audits. Regulate the change process so that only approved and validated changes are incorporated into product documents and related software. |
| Contract Support Specialist I | Responsible for performing various contract assignments under guidance and supervision; solicits bids to procure a variety of required goods and services and negotiates and administers contracts; assists with contract termination procedures; performs basic analyses for firm fixed-price or similar contracts. Possess 0 to 2 years of experience in a related field. |
| Contract Support Specialist II | Performs various contract management and administration responsibilities, which may include all functions within the full life cycle such as contract advice and guidance for pre-procurement planning through solicitation, award, and administration; review and process routine or standard form contract agreements and related documentation, prepare requests for quotes/proposals, develop routine correspondence, and negotiate memoranda and contract documentation, and audit/review of contracts. Possess 4 to 6 years of experience in a related field. |
| Contract Support Specialist III | Participates as a team member, or on an acquisition management review team, conducts basic procurement procedures and techniques, performs commonly used contracting methods and contract types related to pre-award, post-award and/or price/cost analysis functions to perform well-defined and precedent contract actions, analyzes business practices and market conditions to evaluate bid responsiveness, contractor responsibility and contractor performance, presents factual information; composes memoranda, minutes and reports; and drafts contract provisions and supporting documents, solicits sources of supply and analyzes prices, discount rates, delivery dates, transportation charges, previous performance, commitments and indications of financial responsibility and recommends the most advantageous offer. Provide daily supervision and direction to support staff. Possess a minimum of 8 to 10 years’ experience as a technical expert in a related field. |
| Cost Analyst | Perform functional economic analysis to evaluate the costs of alternative ways to accomplish functional objectives, analyze investment costs, benefits, and risks as a net change to the functional baseline cost, and the cost of doing business now and in the future, ensuring that cross-functional, security, and other integration issues are addressed. Commensurate education and training. |
| Data Warehouse Analyst | Design, implement and support data warehousing. Implement business rules via stored procedures, middleware, or other technologies. Define user interfaces and functional specifications. |
| Data Warehouse Programmer | Provide product support and maintenance of the data warehouse. Perform data warehouse design and construction. Prepare/implement data verification and testing methods for the data warehouse. |
| Data Warehousing Administrator | Coordinate the data administration technical function for both data warehouse development and maintenance. Facilitate change control, problem management, and communication among data architects, programmers, analysts, and engineers. Establish and enforce processes to ensure a consistent, well managed, and well integrated data warehouse infrastructure. |
| Database Administrator | Analyze database requirements of assigned projects. Analyze and determine information needs and elements, database relationships and attributes, proposed manipulation, data flow and storage requirements, and data output and reporting capabilities. Apply knowledge of database management systems to coordinate maintenance and changes to databases. Test and implement changes or new database designs. Write logical and physical database descriptions, including location, space, access method, and security requirements. Provide direction to programmers and analysts as required to affect changes to database management systems. Provide answers to database questions. Knowledge of and ability to monitor databases and to analyze and organize data and apply new technology designs and programs. |
| Database Management Specialist | Provide administrative support specifically dedicated to the requirements of the project team. Perform data entry, queries data research and reports generation activities. Knowledge of relational database environment. |
| Database Specialist | Evaluate and recommend available DBMS products to meet user requirements. Determine file organization, indexing methods, and security procedures for specific user application. Commensurate experience and education. |
| Disaster Recovery Specialist | Previous experience in business recovery or disaster recovery planning required. General knowledge of business processes, management structures, and technology programs/platforms are preferred. Strong verbal and written communications skills are desirable. Provide support in the development of a government agencies emergency management and business recovery plans; perform functions pertaining to the agencies business risk assessments; review and develop business recovery strategies; draft procedures for identifying failures and invoking contingency plans; create response procedures and identifying communications channels; communicate with various response teams during testing and actual execution of recovery procedures. Support the design, development, installation, implementation and administration of backup solutions. Make recommendations to the user community and the operations group on system enhancements. |
| Engagement Manager | Provide a systematic approach to the profitability of project engagements within an organization, provide direct oversight of Project Management, interface with Legal, Technical Professionals (developers, business analysts, network administrators, etc.), Accounting, and others as necessary. The processes that Engagement Manager follows shall support the Agency delivering business capabilities. |
| Enterprise Architect II | Review, analyze, and evaluate ideas, projects and opportunities to develop new products, new technologies and business models for the business segments, collaborate across business segments to find opportunities for and showcase ideas in an innovating and emerging business pipeline, create business architecture models demonstrating how products, operations and systems interoperate within the organization. Conduct analysis to determine best path for solving business problems/opportunities that may include process improvement, systems enhancement, user training, and/or software procurement. Conduct analysis to determine best path for solving business problems/opportunities that may include process improvement, systems enhancement, user training, and/or software procurement, ensure solutions developed across organization are aligned to enterprise architecture standards and principles. Possess 4 to 6 years of experience in a related field. |
| Enterprise Architect III | Review, analyze, and evaluate ideas, projects and opportunities to develop new products, new technologies and business models for the business segments, collaborate across business segments to find opportunities for and showcase ideas in an innovating and emerging business pipeline, create business architecture models demonstrating how products, operations and systems interoperate within the organization. Conduct analysis to determine best path for solving business problems/opportunities that may include process improvement, systems enhancement, user training, and/or software procurement, ensure solutions developed across organization are aligned to enterprise architecture standards and principles, leverage common solutions and services, and meet financial targets (cost and benefits), provide overall direction, guidance and definition of business architecture to effectively support business strategy. Lead senior management through the development of a business architecture plan, evaluate and present information that will facilitate effective and timely decision-making through written and oral communication materials that effectively summarize findings with recommendations. Leads the effort to identify and document capability and initiative needs and strategic prioritization into business architecture deliverables, provide architectural oversight of projects; ensure requirements are in alignment with business strategies and business architecture roadmap/framework. Acts as a subject matter expert in the development of business architecture framework development, tool suite selection and design and methodology development. Provide direction to support staff. Possess a minimum of 8 to 10 years’ experience as a technical expert in a related field. |
| Extract, Transform and Load (ETL) Developer I | Ensures that the goals of the business with regards to data management are met. Design and implement a plan for all types of data movement or modifications requested and approved by management. Possess intimate knowledge of the database schema and the data itself. Has a full understanding of each step in the ETL process and can write ETL programs with scripts, packages, mappings, etc. (depending on the tool). Performs analysis, development, QA, implementation, monitoring and administration of the ETL process. Works under general supervision. Possess 0 to 2 years of experience in a related field. |
| Extract, Transform and Load (ETL) Developer II | Ensures that the goals of the business with regards to data management are met. Design and implement a plan for all types of data movement or modifications requested and approved by management. Possess intimate knowledge of the database schema and the data itself. Has a full understanding of each step in the ETL process and can write ETL programs with scripts, packages, mappings, etc. (depending on the tool). Performs analysis, development, QA, implementation, monitoring and administration of the ETL process. Works under general supervision. Possess 6 to 8 years of experience in a related field. |
| Extract, Transform and Load (ETL) Developer III | Coordinate with management and subordinates to implement ETL procedures for all new projects and maintain effective awareness of all production activities according to required standards and provide support to all existing applications. Collaborate with Metadata Manager and perform tests and provide update to all ETL activities within schedule and provide support to all large data volumes and assist in data processing. Document all technical and system specifications documents for all ETL processes and perform unit tests on all processes and prepare required programs and scripts. Analyze and interpret all complex data on all target systems and analyze and provide resolutions to all data issues and coordinate with data analyst to validate all requirements, perform interviews with all users and developers. Perform tests and validate all data flows and prepare all ETL processes according to business requirements and incorporate all business requirements into all design specifications. Develop all data warehouse models and prepare reports for integration into systems and draft all ETL scripts and prepare required reports for all end users. Perform root cause analysis on all processes and resolve all production issues and validate all data and perform routine tests on databases and provide support to all ETL applications. Develop and perform tests on all ETL codes for system data and analyze all data and design all data mapping techniques for all data models in systems. Provide support to all ETL schedule and maintain compliance to same and develop and maintain various standards to perform ETL codes and maintain an effective project life cycle on all ETL processes. Document all test procedures for systems and processes and coordinate with business analysts and users to resolve all requirement issues and maintain quality for same. Monitor all business requirements and validate all designs and schedule all ETL processes and prepare documents for all data flow diagrams. May direct and lead others. Reports to a manager or head of a unit/department. Possess 8 to 10 years of experience in a related field. |
| Facilitator | Assist group members of teams formed in developing information system specifications and functionality to communicate their ideas, information, and opinions more effectively. Manage the team meetings and workshops. Keep the team focused on the subject at hand to achieve objectives. Assures discussions are brought to conclusion. |
| Financial Analyst - IT | Typically determine the feasibility of automating government financial business practices. Support definition of government financial business practices and incorporate processes into an automated solution. Assist in applying sound accounting and data processing principles. Integrate government financial business practices. Identify potential problems and solutions through analysis and recommends solutions. Work with functional specialists, vendors, and customers to effectively automate requirements. Apply applications, while adhering to established accounting principles and practices. |
| General Clerk I | Perform simple repetitive tasks such as filing pre-coded documents in a chronological file or operating office equipment, e.g., photocopy, addressograph or mailing machine, microfilming, and electronic imaging. Normally requires an eye for detail in performing all document related tasks. Possess 0 to 2 years of experience in a related field. |
| General Clerk II | Perform repetitive clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file, simple posting to individual accounts, opening mail, running mail through metering machines, and calculating and posting charges to departmental accounts. May have responsibility for preparing a variety of documents for microfilming and electronic imaging using written guidelines. Work requires an eye for detail in performing all document related tasks. Commensurate education and experience. Possess 4 to 6 years of experience in a related field. |
| General Clerk III | Perform tasks that require the selection of the appropriate methods from a wide variety of procedures that may require an interpretation and/or adaptation of guidelines. The clerical steps often vary in type or sequence, depending on the task. Recognized problems are referred to others. Often required to assist less experienced staff in the performance of office procedures. Work requires an eye for detail in performing all document related tasks. Provide daily supervision and direction to support staff. Possess a minimum of 8 to 10 years’ experience as a technical expert in a related field. |
| Help Desk Manager | Provide daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract. Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems. |
| Help Desk Specialist | Provide phone, email, web, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract. Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems. |
| Infrastructure Architect II | Architect, converge and optimize the Agency next-generation infrastructure capabilities (servers, storage, middleware, runtime, OS, application platforms, cloud, virtualization, services, and databases) with target state, transition states and baseline architectures by creating implementation roadmap with interdependencies and execution sequences. Provide oversight, hands on design and implementation support during execution time for multiple concurrent initiatives and perform architecture transformation and change management activities on servers, storage, middleware, runtime, OS, application platforms, cloud, virtualization, services, and databases capabilities. Pragmatically apply and comply with industry standards and processes, such as FEA, TOGAF, IEC 25010, SSAE-16, OWASP, ISAE – 3402, NIST, ITIL, ISO 27001, ISO 27002, CMMi, COBIT and COSO. Provides expertise in designing Windows/Linux server; Oracle, MS SQL, and MySQL databases servers; IIS, Apache, WebLogic servers; SOA, IAM and BPN platform; CDN and Media servers; NAS, SAN and media storages; Hadoop, Hive, Cassandra, Open Compute Project architecture, and NoSQL capabilities to achieve reliable, scalable, and distributed computing and data storage. Design and deploys X509, private keys, Lightweight Directory Access Protocol (LDAP), Security Assertion Markup Language (SAML), oAuth, TLS, and the Agency’s encryption standards to provide secure access to customers and internal staff. Possess 4 to 6 years of experience in a related field. |
| Infrastructure Architect III | Architect, converge and optimize the Agency next-generation infrastructure capabilities (servers, storage, middleware, runtime, OS, application platforms, cloud, virtualization, services, and databases) with target state, transition states and baseline architectures by creating implementation roadmap with interdependencies and execution sequences. Provide oversight, hands on design and implementation support during execution time for multiple concurrent initiatives and perform architecture transformation and change management activities on servers, storage, middleware, runtime, OS, application platforms, cloud, virtualization, services, and databases capabilities. Designs and implements device architecture and advancing infrastructure capabilities such as small cell, DAS, IoT, Context Aware, beacon, cloud, sensor network, NFC, RFID, and Bluetooth. Creating solutions with considerations around gaps and risks, including the effective engagement of critical stakeholders, evaluating options (features, benefits, functionality, factored on return on investment (ROI), total cost of ownership (TCO), risk, time to market, and the broader Agency enterprise alignment context, and subsequently presenting, educating, and guiding the business units in making better investment decisions. Conceptualize technology implementations in terms of business outcomes to stakeholders. Expert in designing implementation solutions to deliver expected business outcomes applying cloud (SaaS, PaaS and IaaS) capabilities. . Provide daily supervision and direction to staff. Possess 8 to 10 years of experience in a related field. |
| IT Operations Manager | Manages resources across IT Operations on a daily basis based on client priority, ITIL best practices, O&M responsibilities and continual improvement plans. On a daily basis, manages customer interactions and expectations by communicating O&M and SLA status, critical ticket status and remediation activities, and task actions. Initiates and plans IT Operations tasks and manages execution by controlling scope, budget, schedule, quality, risk, customer satisfaction in accordance with the contract requirements. Initiates and advocates activities that enhance IT Operations team performance in accordance with ITIL best practices for Service Desk and IT Operations. Manages and supports team members’ professional development by mentoring team members and providing feedback on performance. Provides technical leadership to the team to ensure appropriate resources and approaches are utilized to address incidents / outages and technology improvement plans. Ensures reporting is sufficient to control and improve IT operations, including managing SLAs, capacity planning, root cause analysis on top trouble tickets, and after actions completed for incidents and outages. Participates in program reviews. |
| Logistics Analyst I | Provide analytical support for the planning, identification, implementation, integration, and monitoring of support for policies, processes, and strategies to client staff, including the chief logistician and program office logistics and product support managers as needed. Support and participate in Integrated Product Teams (IPT) and Working Groups, Configuration Control Boards (CCB), Provisioning Conferences, PSM meetings, and related activities and record minutes and action items for all product support meetings. Review logistics acquisition documentation to ensure compliance. Possess a minimum of 0 to 2 years of experience in a related field. |
| Logistics Analyst II | Provide analytical support for the planning, identification, implementation, integration, and monitoring of support for policies, processes, and strategies to client staff, including the chief logistician and program office logistics and product support managers as needed. Support and participate in Integrated Product Teams (IPT) and Working Groups, Configuration Control Boards (CCB), Provisioning Conferences, PSM meetings, and related activities and record minutes and action items for all product support meetings. Review logistics acquisition documentation to ensure compliance. Possess 4 to 6 years of experience in a related field. |
| Logistics Analyst III | Analyzes, organizes, plans and administers various phases of day-to-day provisioning, spares, or maintenance repair activities for one or more programs of moderate scope. Analyzes contractual documents, technical data, customer usage data, customer maintenance practices, customer operation characteristics, and related reports for assigned contracts to determine spares provisioning or maintenance repair requirements. Develops logistics plans in order to enhance distribution of goods and supplies. Identifies, prioritizes, and assesses key logistics assets and infrastructures. Assists in the development of policies, guidelines, and procedures to ensure quality and cost control. Conducts distribution and network studies, monitors inventory and analyzes requirements in order to develop strategies to achieve desired delivery times. Provide daily supervision and direction to support staff. Possess a minimum of 8 to 10 years’ experience as a technical expert in a related field. |
| Network Installation Technician | Conduct site surveys. Assess and document current site network configuration and user requirements. Design and optimize network topologies. Follow engineering plans and site installation Technical Design Packages. Develop installation schedules. Work with network installation team. Assist in the preparation of drawing and documenting configuration changes at each site. Prepare site installation and test reports. |
| Operations Manager | Manage computer operations. Ensure production schedules are met. Ensures computer system resources are used effectively. Coordinate the resolution of production-related problems. Ensure proper relationships are established between customers, teaming partners, and vendors to facilitate the delivery of information technology services. Provide users with computer output. Supervise staff operations. |
| Principal Systems Architect | Establish system information requirements using analysis of the information engineer(s) in the development of enterprise-wide or large-scale information systems. Design architecture to include the software, hardware, and communications to support the total requirements as well as provide for present and future cross-functional requirements and interfaces. Ensure these systems are compatible and in compliance with the standards for open systems architectures, the Open Systems Interconnection (OSI) and ISO reference models, and profiles of standards - such as Institute of Electrical and Electronic Engineers (IEEE) Open Systems Environment (OSE) reference model - as they apply to the implementation and specification of information management solution of the application platform, across the Application Program Interface (API), and the external environment/software application. Ensure that the common operating environment is compliant with the Agency enterprise architecture and applicable reference models. Evaluate analytically and systematically problems of workflows, organization, and planning and develop appropriate corrective action. Provide daily supervision and direction to staff. |
| Project Leader | Consult in a specific functional area of project. Support the development of work plans to fulfill government requirements. Support formulation of milestone schedules or other documented plans. Commensurate education and experience. |
| Project Manager I | Typically oversee all aspects of the project, leading a team on large projects or a significant segment of large and complex projects. Analyze new and complex project-related problems and create innovative solutions that normally involve the schedule, technology, methodology, tools, solution components, and financial management of the project. Provide applications systems analysis and long and short-range plans for application selection, systems development, systems maintenance, and production activities for necessary support resources. Possess 0 to 2 years of experience in a related field. |
| Project Manager II | Typically oversee all aspects of the project, leading a team on large projects or a significant segment of large and complex projects. Analyze new and complex project related problems and create innovative solutions that normally involve the schedule, technology, methodology, tools, solution components, and financial management of the project. Provide applications systems analysis and long and short-range plans for application selection, systems development, systems maintenance, and production activities for necessary support resources. Possess 4 to 6 years of experience in a related field. |
| Project Manager III | Typically oversee all aspects of the project, leading a team on large projects or a significant segment of large and complex projects. Analyze new and complex project related problems and create innovative solutions that normally involve the schedule, technology, methodology, tools, solution components, and financial management of the project. Provide applications systems analysis and long and short-range plans for application selection, systems development, systems maintenance, and production activities for necessary support resources. Commensurate experience and education for the specific level. Provide daily supervision and direction to support staff. Possess a minimum of 8 to 10 years’ experience as a technical expert in a related field. |
| Quality Assurance Analyst | Provide technical and administrative direction for personnel performing software development tasks, including the review of work products for correctness, adherence to the design concept and to user standards, review of program documentation to assure government standards/requirements are adhered to, and for progress in accordance with schedules. Coordinate with the Project Manager and/or Quality Assurance Manager to ensure that problems are solved to the user’s satisfaction. Make recommendations, if needed, for approval of major systems installations. Prepare milestone status reports and deliveries/presentations on the system concept to colleagues, subordinates, and end user representatives. |
| Quality Assurance Manager | Establish and maintain a process for evaluating software and associated documentation. Determine the resources required for quality control. Maintain the level of quality throughout the software life cycle. Conduct formal and informal reviews at pre-determined points throughout the development life cycle. Provide daily supervision and direction to support staff. |
| Quality Assurance Specialist | Develop and implement quality control methodologies to ensure compliance with quality assurance standards, guidelines, and procedures in a large computer-based organization. Develop and define major and minor characteristics of quality including quality metrics and scoring parameters and determines requisite quality control resources for an actual task order. Establish and maintain a process for evaluating hardware, software, and associated documentation and/or assist in the evaluation. Conduct and/or participate in formal and informal reviews at pre-determined points throughout the development life cycle. |
| Researcher I | Follow established protocols or procedures to conduct a variety of complex and independent investigations in the planning, development, and implementation of original experimental procedures within the overall scope of the research project. Collect, analyze and report on experimental data; create and maintain accurate and timely records of test results and protocol design; assist in the publication of research findings; perform computer data analysis; instruct and assist students and laboratory staff; participate in meetings with Principle Investigator to evaluate and interpret the validity of data and evaluate laboratory procedures; monitor lab expenses and assists with budgetary responsibilities; and write protocols of committee approval. Design experimental procedures/protocols; statistical analysis of data; prepare progress reports and presentations. Possess a minimum of 0 to 2 years of experience in a related field. |
| Researcher II | Follow established protocols or procedures to conduct a variety of complex and independent investigations in the planning, development, and implementation of original experimental procedures within the overall scope of the research project. Collect, analyze and report on experimental data; create and maintain accurate and timely records of test results and protocol design; assist in the publication of research findings; perform computer data analysis; instruct and assist students and laboratory staff; participate in meetings with Principle Investigator to evaluate and interpret the validity of data and evaluate laboratory procedures; monitor lab expenses and assists with budgetary responsibilities; and write protocols of committee approval. Design experimental procedures/protocols; statistical analysis of data; prepare progress reports and presentations. Possess a minimum of 4 to 6 years of experience in a related field. |
| Researcher III | Typically oversee all aspects of the project, leading a team on large projects or a significant segment of large and complex projects. Initiate protocols or procedures to conduct a variety of complex and independent investigations in the planning, development, and implementation of original experimental procedures within the overall scope of the research project. Collect, analyze and report on experimental data; create and maintain accurate and timely records of test results and protocol design; assist in the publication of research findings; perform computer data analysis; instruct and assist students and laboratory staff; participate in meetings with Principle Investigator to evaluate and interpret the validity of data and evaluate laboratory procedures; monitor lab expenses and assists with budgetary responsibilities; and write protocols of committee approval. Design experimental procedures/protocols; statistical analysis of data; prepare progress reports and presentations. Provide daily supervision and direction to support staff. Possess a minimum of 8 to 10 years of experience in a related field. |
| Security Architect II | Participate in architecture review boards, risk assessments, and review project documentation for the development of new software and products, collaborate with cross-functional teams to integrate security controls at every step of the design, development, quality assurance, and maintenance of systems, present and defend design and architecture suggestions to internal and external parties, including senior management, demonstrating the benefits and drawbacks of various solutions, Perform risk assessment and analysis of systems, software, and organizations, analyze vulnerability and penetration test findings and develop remediation strategies. Assess current and proposed systems and solutions for compliance with standards and regulations such as PCI-DSS, HIPAA, and Sarbanes-Oxley, develop test plans, system specifications, hardening guides, and other tools to assist in the defense of exposed systems. Possess a minimum of 4 to 6 years of experience in a related field. |
| Security Architect III | Assist with the improvement of software development lifecycle (SDLC) processes to ensure security is an active member of the entire systems development process. Participate in architecture review boards, risk assessments, and review project documentation for the development of new software and products. Perform risk assessment and analysis of systems, software, and organizations. Assess current and proposed systems and solutions for compliance with standards and regulations such as PCI-DSS, HIPAA, and Sarbanes-Oxley, analyze vulnerability and penetration test findings and develop remediation strategies, collaborate with cross-functional teams to integrate security controls at every step of the design, development, quality assurance, and maintenance of systems. Provide assistance related to incident response and computer/network forensics, ensure IT security controls meet regulatory requirements, and develop test plans, system specifications, hardening guides, and other tools to assist in the defense of exposed systems. Present and defend design and architecture suggestions to internal and external parties, including senior management, demonstrating the benefits and drawbacks of various solutions. Provide daily supervision and direction to support staff. Possess a minimum of 8 to 10 years of experience in a related field. |
| Senior Applications Engineer | Provide conceptual and final designs, preparing company standards and specifications, drafting test components, mechanical devices as per designing and drafting standards, designing and analyzing systems, products and components with technical expertise, designing and developing complex models or simulations as well as applying analytical techniques, control strategies and advanced computer programs to identify and resolve problems. |
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