Addendum No. 1 - Posted 2.4.26.pdf
PDF 127 KB Posted
- Attached to
- Contact Center Services RFP
- Solicitation number
- RFP-14821
- Issued by
- Florida
About this file
This is Addendum No. 1 to a Request for Proposals issued by the Florida Department of Management Services for Contact Center Services (RFP No. 26-83111500-RFP). The addendum revises the Timeline of Events for the solicitation. The solicitation was posted on the Vendor Information Portal (VIP) and Business Network on January 13, 2026, with a deadline for submitting questions on January 26, 2026, at 5:00 PM Eastern Time. The anticipated posting date for Q&A responses is February 9, 2026, with a revised date of March 3, 2026. The proposal submission deadline is 10:00 AM Eastern Time on March 17, 2026, with a revised deadline of April 7, 2026. A public proposal opening meeting is scheduled for 11:00 AM on March 17, 2026 (or April 7, 2026, per revision) at the Department of Management Services' conference room in Tallahassee, Florida, with optional participation via conference call. The anticipated evaluation period is March 31, 2026, through April 14, 2026, with a revised period of April 21, 2026, through May 12, 2026. The Notice of Intent to Award is anticipated for May 4, 2026, with a revised date of June 2, 2026. The contract term begins upon execution.
The addendum clarifies that respondents are responsible for monitoring VIP for updates and should not rely on Business Network timestamps as official deadlines. In the event of a technical malfunction or discrepancy, the Timeline of Events in the solicitation document shall prevail. The addendum does not require return with the proposal submission. Respondents may file protests with the Agency Clerk at the Department of Management Services' Office of the General Counsel within the timeframe prescribed by Florida Statutes Section 120.57(3), with protests accepted by courier, hand delivery, U.S. mail, fax, or email.
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Text version
The State of Florida
Department of Management Services
Request for Proposals (RFP)
Contact Center Services
RFP No: 26-83111500-RFP
Addendum No. 1: Timeline of Events Revision
Addendum No. 1
The Department hereby amends RFP No: 26-83111500-RFP as noted within this Addendum. For revisions, yellow highlights represent additions and strikethroughs represent deletions. In the event of a conflict between previously posted information and the information contained herein, the information herein shall control. The information included in this addendum is hereby made part of this solicitation.
Failure to file a protest within the time prescribed in section 120.57(3), Florida Statutes, or failure to post the bond or other security required by law within the time allowed for filing a bond shall constitute a waiver of proceedings under chapter 120, Florida Statutes. Any protest concerning this agency decision must be timely filed with the Agency Clerk. Protests may be filed by courier, hand delivery, or U.S. mail at Department of Management Services, Office of the General Counsel, Attention: Agency Clerk, 4050 Esplanade Way, Suite 160, Tallahassee, FL 32399-0950.
Protests may also be filed by fax at 850-922-6312 or by email at agencyclerk@dms.fl.gov. It is the filing party’s responsibility to meet all filing deadlines.
The Procurement Officer should be copied in such filings.
Please note: This addendum does not need to be returned with the proposal.
RFP No: 26-83111500-RFP is hereby amended as follows:
RFP Section 1.1, Timeline of Events, is hereby amended as follows:
1.1 Timeline of Events
The table below contains the Timeline of Events for this solicitation. The dates and times within the Timeline of Events are subject to change. It is the responsibility of the Respondent to check for any changes on the Vendor Information Portal (VIP) and in the Business Network.
Respondents shall not rely on the Business Network time clock. It is not the official submission date and time deadline. In the event of a technical malfunction or discrepancy in VIP or in the Business Network, the Timeline of Events listed in this solicitation document shall prevail. The official solicitation dates and time deadlines are reflected in the Timeline of Events.
REMAINDER OF PAGE LEFT INTENTIONALLY BLANK
mailto:agencyclerk@dms.fl.gov
Timeline of Events
Event
Time (Eastern Time) Date
Solicitation posted on VIP and in the Business Network January 13, 2026
Deadline to submit questions in the Business Network 5:00 PM January 26, 2026
Anticipated date of posting Q&A on VIP and in the Business Network February 9. 2026
March 3, 2026
Deadline to submit Proposals and all required documents in the Business Network 10:00 AM March 17, 2026
April 7, 2026
Public meeting:
Proposal Opening (non-mandatory) Department of Management Services 4050 Esplanade Way, Conference Room 101 Tallahassee, FL 32399-0950 or Conference Call # 888-585-9008 Conference Room # 145-153-086
11:00 AM
12:00 PM
March 17, 2026 April 7, 2026
Anticipated period for evaluations
March 31, 2026 – April 14, 2026
April 21, 2026 – May 12, 2026
Anticipated date to post Notice of Intent to Award on VIP and in the Business Network May 4, 2026
June 2, 2026 Anticipated Term Contract start date Upon execution
1.1 Timeline of Events
File details come from the government source that posted it. Updated .