ACT Combined Corrective Maint_Jul_20-Jun_21.pdf

For the best experience, open this PDF portfolio in

Acrobat X or Adobe Reader X, or later.

Get Adobe Reader Now!

http://www.adobe.com/go/reader

UNCLASSIFIED

CONTRACTOR OPERATION AND MAINTENANCE OF

SIMULATORS/EQUIPMENT MANAGEMENT STATUS

CORRECTIVE MAINTENANCE

November 2020

CONTRACT NO. W900KK‐17‐C‐0015

ARTILLERY AND CHEMICAL TRAINING (ACT) PROGRAM

CDRL NO. 013

SUBMISSION DATE: 6 December 2020

Submitted to:

PEO STRI

12350 RESEARCH PARKWAY

ORLANDO, FLORIDA 32826

Prepared by:

AHTNA SUPPORT AND TRAINING SERVICES, LLC

110 W. 38TH AVE., SUITE 200D

ANCHORAGE, ALASKA 99503

W900KK‐17‐C‐0015 CDRL 013

6 December 2020 i

TABLE OF CONTENTS

Para Title Page

1. SCOPE 1

2. REQUIREMENTS 1

3. GENERAL 1

1. SCOPE

This document provides the Contractor Operation and Maintenance of Simulators/Equipment Management Status Report (Corrective Maintenance) specified in paragraph 3.10.10.2 of the ACT Performance Work Statement (PWS).

2. REQUIREMENTS

This Inventory Contractor Operation and Maintenance of Simulators/Equipment Management Status Report (Corrective Maintenance) satisfies the reporting requirements listed in W900KK‐ 17‐C‐0015 CDRL 013, and is assembled IAW DI‐MISC‐81392.

3. GENERAL

The following pages show all corrective maintenance actions for 1‐30 November 2020. This is available upon request as an Excel file.

Site WO # Device # System Serial # Location Class Type Failure/WO

Date

Remarks

Ft Sill, OK AFS‐23593 44‐27/D IMTS 1 Ft Sill, OK A CM 7/9/2020 Failed video processor needs to be repaired under warranty. Repaired video processor received from vendor and returned to inventory. P/N WB2560.

RMA 75145404. Ship to IDSI, Attn: Phil Martin; 3005 Chastain Meadows Parkway NW; Suite 700; Marietta, GA 30066. P:770‐420‐1850. Email:

Phil@immersivedisplayinc.com Ft Sill, OK AFS‐24978 44‐72/A ICOFT SSA0001/STA7‐1 Ft Sill, OK A CM 11/23/2020 Burned out targeting lamp. Removed lamp/button assembly from gunner console. Disassembled lamp assembly. Repaired lamp assembly with bench stock part. Reinstalled lamp assembly in gunner console. Successfully tested all lamps in gunner console.

Ft Sill, OK AFS‐24871 06‐124/2 CFFT III 1:12 JC12‐0049 Ft. Benning, GA B CM 11/2/2020 Louis Francis (706‐593‐3583) called form Ft. Benning GA stating he is having issues with the Onesaf communicating with the systems. CFFT tech uncovered he has the grey spinning wheels. CFFT tech instructed him to log in to the Admin on the Onesaf. Once he is logged in he is to change the time and date to Nov 2018. Once the changes were made he logged back in the Standard User. This resolved the issue. The Onesaf has a green gumball and is communicating with the instructor. CFFTIII 1:12 (JC12‐0049) (FS‐CFFTIII‐112‐B‐40)

Ft Sill, OK AFS‐24870 06‐124/2 CFFT III 1:12 JC12‐0081 Rhode Island

National Guard

B CM 11/2/2020 CFFT3 1:12 (JC12‐0081) (FS‐CFFT3‐112‐B‐70)Mr Terry Bell (208.760.0390, 10714 Fairgrounds RD. Pocatello ID 83202) called the tech line stating their

Power Adapter is not working for the LLDR. Went through troubleshooting steps to ensure the adapter was the issue. Getting with ASL to get another sent out ASAP since the site is currently training. System will then be up and running. He was also having issues with the Targets being 1000 yards off.

CFFT tech instructed him to go to the "Mission Control "and update the 'FO POS' to instructor position. This should resolve the issue.

Ft Sill, OK AFS‐24768 06‐124/8 CFFT III AFSM JCIA‐0002 Ft. Sill, OK A CM 11/2/2020 This work order is in reference to work order WO# 24384. John Looney was wanting us to replace an SME device that was shipped to MES for repairs.

After speaking with Angela from ASL she agreed to give Mr. Looney a new set of Vectors. Vector ‐000029. 4CF‐290. System: JCIA‐0002.

Ft Sill, OK AFS‐24767 06‐124/8 CFFT III AFSM JCIA‐0001 Ft. Sill, OK A CM 11/2/2020 This work order is in reference to work order WO# 23506. John Looney was wanting us to replace an SME device that was shipped to MES for repairs.

After speaking with Angela from ASL she agreed to give Mr. Looney a new set of Vectors. Vector ‐0031. 4CF‐290 System: JCIA‐0001

Ft Sill, OK AFS‐24735 06‐124/8 CFFT III AFSM JCIA‐0002 Ft. Sill, OK A CM 11/2/2020 CFFT3 AFSM (JCIA‐0002) (FS‐CFFT3‐AFSM‐A‐02) Wyatt for Monti Hall RM: 152 Dive 4 called the tech line and stated that the ups would not power on.

The battery for the 2200 UPS needed to be replaced. Replaced battery and charged. System fully operational.

Ft Sill, OK AFS‐24529 06‐124/8 CFFT III AFSM JCIA‐0002 Ft. Sill, OK A CM 11/2/2020 ELi Delacruz 580‐458‐2760 called from Monti Hall Ft Sill OK, stating BINO SN(0018) OP1 were not functioning properly. The device would randomly not track. CFFT tech dissembled the BINO and noticed a cord was loose on the Assembly Board. CFFT Tech reconnected the cord and tested the BINO on the test bench. They worked perfectly. Eli was given the BIno's back and he tested them on his system. They worked perfectly. This resolved the issue.

CFFTIII AFSM (JCIA‐0002) (FS‐CFFTIII‐AFSM‐A‐02)

Ft Sill, OK AFS‐24884 06‐124/1 CFFT III 1:4 JC4‐0012 Delaware

B CM 11/3/2020 David Wilson (302‐542‐0418) called from Delaware National Guard (Bethany beach) stating not one of the stations will communicate with the instructor. CFFT tech instructed Dave to go to each computer under the Admin, and to delete the network adapters. Once they are deleted he is to re‐ install the network adapters and rename them to the correct configurations. Once this was done to every station, he launched a scenario successfully.

The system is updated to 4.3 along with the STIG update. CFFTIII 1:4 (JC4‐0012) (FS‐CFFTIII‐14‐B‐10)

Ft Sill, OK AFS‐24883 06‐124/1 CFFT III 1:4 JC4‐0001 Ft. Sill, OK A CM 11/3/2020 CFFT3 1:4 (JC4‐0001) (FS‐CFFT3‐14‐A‐01)

This work order is in reference to WO AFS‐24530. We received the 1TB HDD's from Mr. Armstrong from Nevada National Guard 6490 Range Rd. Las

Vegas NV 89165. I wiped the HDD's then installed 4.3 and the IA Patch. I then inserted the HDD's in our test bench and set all the HDD's up and let it sit

24hrs for testing. HDD's work great with zero issues. I activated windows on all the HDD's and prepped them to be sent back to the site.

Ft Sill, OK AFS‐24816 06‐124/8 CFFT III AFSM JCIA‐0004 Ft. Sill, OK A CM 11/3/2020 John Looney, Monti Hall, Ft. Sill, OK, called the CFFT tech line stating that his SME device isn't working properly. Power supply box going to the Vector

SME device has a bad cable inside of it. Replacing the power supply boxJohn Looney, Monti Hall, Ft. Sill, OK, called the CFFT tech line stating that his

SME device isn't working properly. Power supply box going to the Vector SME device has a bad cable inside of it. Replacing the power supply box with one from ASL. JCIA‐0004. John Looney ‐ 580‐695‐8352. Part number ‐ 237309‐02with one from ASL. JCIA‐0004. John Looney ‐ 580‐695‐8352.

Ft Sill, OK AFS‐24393 06‐124/2 CFFT III 1:12 JC12‐0018 Arizona National

Guard

B CM 11/3/2020 Follow up to Work Order:AFS‐24257. Robert Mccloud (520)538‐9281 called from Fort Huachuca, AZ stating the previous Hard Drives sent out to the site were not functioning properly. CFFT tech received the Hard Drives that were sent back. CFFT received three 1tb Hard Drives and one 750 Hard Drive.

CFFT tech will pull an extra 1TB Hard Drive from ASL . This way Mr. Mccloud can have a full set of 1tb Hard Drives for the system. Tech also received the Cisco 5505. The Cisco box has been tested and is being returned to ASL.

**Update** The 1 TB Hard Drive has been received. The 1 TB will be formatted and returned to ASL. The Hard Drives were sent back to Fort Huachuca, AZ CFFTIII 1:12 (JC12‐0018) (FS‐CFFTIII‐112‐B‐16)

Ft Sill, OK AFS‐24817 06‐124/1 CFFT III 1:4 JC4‐0001 Ft. Sill, OK A CM 11/4/2020 Work order is in reference to work order AFS‐ 24387. HDD came in because the ONESAF was not allowing the site to activate Windows. A new HDD was sent to the site and ready for them to install. This bad HDD was received, and formatted on our duplicator. Once complete this HDD was returned to ASL.

Ft Sill, OK AFS‐24571 06‐124/2 CFFT III 1:12 JC12‐0119 Arizona National

B CM 11/4/2020 Gabriel A. Weller (O. 602‐267‐2112 C. 309‐369‐5847)called from the Arizona National Guard called stating he is on Version 4.0 Windows 10 for his

CFFT. He does not have the 4.2 or 4.3 update available. Tech referred to have 4.3 Hard Drives set up and sent out to Mr. Weller. This will ensure he is on the latest software with STIG update.

**UPDATE** CFFT tech recieved the HD's and updated to 4.3, stig update, and windows activation. The Hard Drivces were tested on site before shipping out. Everything is functioning perfectly. CFFTIII 1:12 (JC12‐0119) (FS‐CFFTIII‐112‐B‐100)

Ft Sill, OK AFS‐24818 06‐124/1 CFFT III 1:4 JC4‐0001 Ft. Sill, OK A CM 11/5/2020 Work order is in reference to work order AFS‐24572. CFFT computer was sent in because it had no video. Received the computer and installed it on our

CFFT test bench for repairs. upon testing the computer I found that the video card is bad and needs to be replaced. Pulled a new video card from ASL.

JC4‐0001.

Ft Sill, OK AFS‐24736 06‐124/2 CFFT III 1:12 JC12‐0069 New York

B CM 11/5/2020 Mykel Christofferson Mobile 845‐219‐8256

Office 914‐945‐7460 called from Camp Smith Training Site NY (New York National Guard) stating they do not have the 4.2,4.3 or STIG updates for their system. They are still on the older version of Windows. They have located the one Terabyte HD's. It has been recommended to send in the HD's and have the CFFT team update and send the drives back to the site. UPDATE. The drives have been update to 4.3/STIG and have been tested. The

Hard Drives are ready to be sent back. CFFTIII 1:12 (JC12‐0069) (FS‐CFFTIII‐112‐B‐58)

Ft Sill, OK AFS‐24895 06‐124/2 CFFT III 1:12 JC12‐0003 Camp Santiago, PR

B CM 11/6/2020 CFFT3 1:12 (JC12‐0003) (FS‐CFFT3‐112‐B‐02) Mr. Santiago from Puerto Rico called the tech line and stated that all computer were showing an

Assertion error. This was after the 4.3 update. Tech set up and shipped out four new drives. POC: Jose Santiago PH: 1‐787‐543‐2858 Email:

jvelezsantiago@pulau.com Address: Jose Santiago Camp Santiago Range Control, BLDG 814 Salinas, PR. 00751. Emailed tracking number to user.

Ft Sill, OK AFS‐24763 06‐124/1 CFFT III 1:4 JC4‐0032 Colorado

B CM 11/6/2020 Matthew Mcclanahan (pulau corp) 801‐884‐9580 called from Colorado National Guard (Colorado Springs CO ) stating the CFFT system is not communicating with each other. He also mentioned the Instructor does not have any activity on the CFFT software. CFFT tech instructed him to log onto the Administrator for every computer station. He was then instructed to uninstall the network adapters. After this was complete he was to re‐ install the network adapters and rename each device to the correct settings. Once this was complete, the system was operating and fully functioning.

CFFTIII 1:4 (JC4‐0032) (FS‐CFFTIII‐14‐B‐26)

Ft Sill, OK AFS‐24572 06‐124/2 CFFT III 1:12 JC12‐0063 Virginia National

B CM 11/6/2020 Follow up W/O 24436 Kevin Snow (386‐747‐7217 434‐298‐5236) called from Ft Pickette VA stating he was having display issues with the projector just sent out. The DVI Extender was checked and replaced to verify it was working correctly. The DVI cable going to the back of the rack from the projector is plugged directly into Computer. This still did not produce output. The cable was then connected to the Trainee computer. This gave projector output.

. The DVI cable from the projector was plugged into to the mother board DVI cable of the DirectVIew. This gave output. It has been determined the DV computer has a bad video card. Tech will send out a new Shuttle. CFFTIII 1:12 (JC12‐0063) (FS‐CFFT3‐112‐B‐53)

Ft Sill, OK AFS‐24918 06‐124/2 CFFT III 1:12 JC12‐0038 Las Vegas

B CM 11/10/2020 Follow up to Work Order 24883 Matthew Mcclanahan (pulau corp) 801‐884‐9580 called from Las Vegas National Guard stating the CFFT system would not communicate with each other. He also mentioned the Onesaf is having the grey spinning wheel. He had no display on the projector. CFFT checked the cords and DVI extender. These were working. The projector was plugged into the Trainee. This still gave no display on the projector. He was able to remote login and view the Directview. He also was able to plug the Trainee monitor into the Directview computer and Had display. It was identified the projector was missing a cable. Matt found a cable onsite and replaced it. CFFT instructed him to remove the network adapters on every station. Once removed he was instructed to re‐install them and properly name them to the correct configurations. For the Onesaf he is to do this both on the

Windows and Redhat Virtual Machine. He was also instructed to change the date to Nov 2018. Once completed he ran a few scenarios which was causing the system to lag. He was instructed to shut everything off completely and restart the systems. This resolved the issue. Everything booted up perfect and several scenarios were tested on the system. CFFTIII 1:12 (JC12‐0038) (FS‐CFFTIII‐112‐B‐29)

Ft Sill, OK AFS‐24917 06‐124/3 CFFT III 1:30 JC30R‐0001 Ft. Dix, NJ C CM 11/10/2020 Andrew Glatz (609‐649‐0763) called from Ft Dix stating he was having issues with his CFFT system. He mentioned when he processed the 4.3 update and STIG update it reverted back to 4.0 on one of the stations. The system has the correct configurations set and it is still having errors when loading scenarios. Mr. Glatz will send in his Hard Drives to be formatted and rebuild to 4.3 with the STIG update. CFFTIII 1:30 (JC30R‐0001) (FS‐CFFTIII‐130‐C‐

001) Ft Sill, OK AFS‐24819 06‐124/1 CFFT III 1:4 JC4‐0001 Ft. Sill, OK A CM 11/12/2020 CFFT3 1:4 (JC4‐0001) (FS‐CFFT3‐14‐A‐01) Received an UPS from ASL in reference to work order AFS‐24120. UPS required a new battery. UPS 1500.

Installed new battery and charged over night. UPS returned to ASL.

Ft Sill, OK AFS‐24922 06‐124/8 CFFT III AFSM JCIA‐0003 Ft. Sill, OK A CM 11/13/2020 John Looney 580‐695‐8352 called from Monti Hall Ft. Sill Ok RM135 OP4 stating the LLDR(0030) FOV button will not function. CFFT Tech will bring the

LLDR back on site to replace the button.**UPDATE** the button was fixed. The device was taken back to the site. It functioned perfectly. John mentioned the Location was off on the LLDR every time he loaded a scenario. The LLDR was brought back to test bench. CFFT showed John it was working and the location was perfect on the test bench. It was identified the error was caused during the scenarios launched on the system at Monti

Hall. CFFTIII AFSM (JCIA‐0003) (FS‐CFFTIII‐AFSM‐A‐03)

Ft Sill, OK AFS‐24933 06‐124/2 CFFT III 1:12 JC12‐0121 California

B CM 11/17/2020 Matthew Mcclanahan (pulau corp)

801‐884‐9580 called from Camp Roberts CA stating the systems were not communicating with the Instructor. CFFT tech instructed him to delete and reconfigure the network adapters for each station. After doing this the system began working and communicating. The UPS 2200 would not power on with the system. He was instructed to plug it into a different outlet. This did not resolve the issue. CFFT tech will send out a new UPS 2200 to the site.

He also was not getting sound when he was running scenarios. CFFT instructed him to connect the speakers directly into the back of the DirectView.

Once he did this he began to have sounds during the scenarios. JC12‐0121 CFFTIII 1:12 (JC12‐0121) (FS‐CFFTIII‐112‐B‐102)

Ft Sill, OK AFS‐24932 06‐124/3 CFFT III 1:30 JC30R‐0002 Ft. Drum, NY C CM 11/17/2020 Alex Miller 315‐955‐3735 called from Fort Drum, New York stating he has a bulb out on his projector. CFFT tech instructed him to change the working projector's bulb with the bad projector's bulb. This gave image from the projector. It has been determined the projector bulb needs to be replaced.

CFFTIII 1:30 (JC30R‐0002) (FS‐CFFTIII‐130‐C‐002)

Ft Sill, OK AFS‐24931 06‐124/2 CFFT III 1:12 JC12‐0063 Connecticut

B CM 11/17/2020 James Locke 860‐250‐5051 called from (Connecticut National Guard) Niantic, Connecticut stating he has the blue screen of recover on the Onesaf when he turns the system on. There is no alternative fix for the system other than to send a new Onesaf Hard Drive to the site. CFFT tech will set up a new

HDD and send it out. CFFTIII 1:12 (JC12‐0063) (FS‐CFFTIII‐112‐B‐53) Ft Sill, OK AFS‐24930 06‐124/2 CFFT III 1:12 JC12‐0093 Ft. Drum, NY B CM 11/17/2020 Alex Miller 315‐955‐3735 called from Fort Drum, New York stating he is having display issues with the Instructor station. CFFT tech instructed him to check the display cables and the DVI extender. They were disconnected and then reconnected. He connected the DVI cable from the Onesaf to the

Instructor monitor, this gave output briefly. He connected the instructor station back to the way it was. He connected the cables from the back of the rack directly to the Instructor computer, There was no output. He then took those cables and plugged them directly into the back of the Trainee computer, This gave output. It has been determined to be a bad video card in the Instructor computer. Tech will send out a new Shuttle computer.

CFFTIII 1:12 (JC12‐0093) (FS‐CFFTIII‐112‐B‐81)

Ft Sill, OK AFS‐24929 06‐124/2 CFFT III 1:12 JC12‐0054 Camp Buehring, Kuwait

B CM 11/17/2020 CFFT3 1:12 (JC12‐0054) (FS‐CFFT3‐112‐B‐45) Randall Smith from Camp Buehring Kuwait, emailed about the 4.3 upgrade. The site never received the required kit. The site is running 3.4 and will require the update to 4.3. Tech built 4 1TB hard drives with all required updates. Tech sent the four drives and a new keyboard to the site. POC: Randall J. Smith

Virtual TADSS Site Lead, RTX‐ARTC

Trideum Corporation

Camp Buehring, Kuwait, APO AE 09330

International Cell: +965 9696.1608 | 702.350.1519/ Please email tracking number to: rsmith@trideum.com

Ft Sill, OK AFS‐24940 06‐124/3 CFFT III 1:30 JC30R‐0031 Tennessee

C CM 11/20/2020 Matthew Peterson (615)‐838‐9985 called from Smyrna Tennessee National Guard stating he was locked out of the Standard User account on the

Instructor station. CFFT tech instructed him how to login under the Admin. He was instructed how to go in and unlock the Standard User. Once the changes were made, CFFT tech ensured he was able to log in as the Standard User. This resolved the issue. CFFTIII 1:30 (JC30R‐0031) (FS‐CFFTIII‐130‐C‐

021) Ft Sill, OK AFS‐24892 06‐112/A OMT 203A‐7 Ft Sill, OK A CM 11/5/2020 Uninterruptible Power Supply (UPS) Battery needed to be replaced. Battery was replaced.

Ft Sill, OK AFS‐24893 06‐112/A OMT 203A‐9 Ft Sill, OK A CM 11/5/2020 Uninterruptible Power Supply (UPS) Battery needed to be replaced. Battery was replaced.

Ft. Bliss AFB‐25009 06‐124/2 CFFT III 1:12 JC12‐0104 Ft Bliss TSC A CM 11/20/2020 CFFT III JC12‐0104 Direct View Computer would not load Software. Found Computer C MOS battery needed to be replaced. Replaced battery. Direct

View Computer will now load Software. Tested the trainer’s ability to load scenario and to properly engage targets. Prepared for training and operational readiness.

Ft Bragg ABR‐24963 06‐

124/3/1

CFFT INC 3 1:30E JC30E‐0004 Ft Bragg, NC A CM 11/5/2020 CFFT III s/n JC30E‐0004. Location: TSC FOTS classroom #1. Problem: Windows license messages are displayed on the monitors. Fix: Renewed the

Windows license.

Ft Bragg ABR‐24966 06‐124/2 CFFT INC 3 1:12 JC12‐0108 Ft Bragg, NC A CM 11/18/2020 CFFT III s/n JC12‐0108. Location: TSC FOTS classroom #2. Problem: Off‐equipment clock will not display the time (The clock that's in the trainer is fine.)

Status: Troubleshooting in progress.

Ft. Lee AFL‐25062 09‐147 HIMARS MU 0007 Ft. Lee, VA A CM 11/4/20 Re‐calibrated Button Template in GDU

Ft. Lee AFL‐25063 09‐152 MLRS MU 0003 Ft. Lee, VA A CM 11/5/20 Re‐installed OS in VMIC Computer

Ft. Lee AFL‐25069 09‐147 HIMARS MU 0005 Ft. Lee, VA A CM 11/10/20 Repaired circuit board in Travel Lock Lag Box

Ft. Lee AFL‐25070 09‐152 MLRS MU 0001 Ft. Lee, VA A CM 11/10/20 Adjusted loose Azimuth Resolver

Ft. Lee AFL‐25071 09‐147 HIMARS MU 0006 Ft. Lee, VA A CM 11/10/20 Adjusted pressure release valve for LLM

Ft. Lee AFL‐25076 09‐152 MLRS MU 0002 Ft. Lee, VA A CM 11/17/20 Adjusted VMIC Power Supply

Ft. Lee AFL‐25077 09‐152 MLRS MU 0004 Ft. Lee, VA A CM 11/19/20 Re‐connected relay knocked out of socket in PSU

FLW AFW‐24874 03‐23 Ft L Wood NBCRV

(Class A)

FLW008 Fort Leonard

Wood, MO BLDG

3203 RM1213

A CM 11/2/2020 Instructor FBCB2 not seeing student icon. No comms between student and instructor. The port on network hub was inactive. Moved network cable to new port and system connected and functions normally.

FLW AFW‐24876 03‐23 Ft L Wood NBCRV

FLW009 Fort Leonard

A CM 11/2/2020 MFOCS/JCR Navigation system unresponsive. Touch screen is locked and will not respond to input commands. Known issue when student/instructor enters invalid grid coordinates or has stacked excess commands and exceeds system memory. Force system reboot and reconnected to game network

FLW AFW‐24875 03‐23 Ft L Wood NBCRV

FLW014 Fort Leonard

A CM 11/2/2020 Instructor station not loading game software. Game non‐responsive from student workstations. Instructor network settings were defaulted to

Automatic IP configuration instead of Assigned IP address. Correct IP address entered in Windows network settings and system rebooted. Instructor correctly connects to network and game software is functional. Known issue with these settings randomly changing and software vendor has been informed for the next upgrade patch FLW AFW‐24881 03‐23 Ft L Wood NBCRV

FLW010 Fort Leonard

A CM 11/3/2020 NBC4 Chemical Alert Report not loading to Instructor MFOCS/FBCB2. ZULU times were off on instructor. Times reset to match and report came through on next attempt. Time was set at the start of mission but defaulted back. Will observe this as there is no signal from mission that should change the time.

FLW AFW‐24890 03‐23 Ft L Wood NBCRV

A CM 11/4/2020 Student MFOCS/FBCB2 station not communicating with instructor station. Icon for student vehicle not appearing on instructor screen. Adjust/Calibrate

MFOCS navigation systems for correct ZULU time and date. If system is out of time variance more than 4 minutes then the instructor station will not update student location correctly. It will also cause messages sent to instructor to fail. Systems were out of time variance and reset. Reboot of student station required. Systems are communicating normally

FLW AFW‐24891 03‐23 Ft L Wood NBCRV

FLW013 Fort Leonard

A CM 11/4/2020 Instructor station not communicating with student stations. System not connected to network. Network settings cleared out after Windows activation and must be entered and updated. After settings are updated the system connects and functions normally

FLW AFW‐24906 03‐23 Ft L Wood NBCRV

A CM 11/9/2020 Student vehicle icon on instructor MFOCS is in the black indication no comms. IP address correct but time is off by 1 hour. Reset the system time and icon turned blue after successful connection.

FLW AFW‐24908 03‐23 Ft L Wood NBCRV

A CM 11/9/2020 JLSCAD touch screen not responding to commands. Forced to use touch pad to finish the mission. Known issue with the device driver. Reloaded driver and reboot system. Screen functions normally.

FLW AFW‐24907 03‐23 Ft L Wood NBCRV

A CM 11/9/2020 Vehicle reset command from instructor station not resetting vehicle after a crash. Unable to move vehicle on screen. Network port not showing connection. Installed network cable into new port and connection restored and software functions normally

FLW AFW‐24909 03‐23 Ft L Wood NBCRV

A CM 11/9/2020 MFOCS/JCR Navigation system unresponsive. Known issue when student/instructor enters invalid grid coordinates. Force system reboot and reconnected to game network

FLW AFW‐24916 03‐23 Ft L Wood NBCRV

A CM 11/10/2020 Vehicle 2 not connecting to instructor. Student MFOCS/FBCB2 station not communicating with instructor station. Icon for student vehicle not appearing on instructor screen. Adjust/Calibrate MFOCS navigation systems for correct ZULU time and date. If system is out of time variance more than 4 minutes then the instructor station will not update student location correctly. It will also cause messages sent to instructor to fail. Systems were out of time variance and reset. Reboot of student station required. Systems are communicating normally

Germany ADE‐24900 44‐52/A STPT (IS) 50 Ansbach B CM 10/30/2020 Replaced the graphics card in the Instructor Station (IS). Set the video resolution to 1660x600 Horizontally spanned. No other problems found.

Germany ADE‐24934 44‐52/C STPT (IS) 204USMC Ansbach B CM 11/19/2020 Replaced the Instructor station hard drive and installed Windows XP.

Germany ADE‐24939 44‐52/A STPT (SS) 92‐303A Grafenwoehr B CM 11/20/2020 Repaired bad connections in the Student Station LCD monitor display.

Korea AKR‐25022 06‐124/2 CFFT III JC12‐0019 Camp

Humphreys

B CM 11/2/2020 Received a call from TSAK Humphreys requesting a replacement USB optical drive as they had noticed one of theirs was missing or possibly stolen. Met with TSAK located at Casey to hand them the part.

Korea AKR‐25020 06‐68G FSCATT 405 Camp Casey A CM 11/12/2020 Rammer wont ram

11/12/2020

While conducting a monthly PMCS and attempting to run a fire mission, I notice the Rammer wouldn't Ram. Unplugged the cable that goes to the

Ramming Valve checked how much voltage was coming through on every pin. Referenced the book and all numbers checked off. Checked the wire that goes to the Ramming actuator for continuity and received continuity.

11/13/2020

Removed and replaced Blocking Valve and Rammer Valve, no change.

11/16/2020

Replaced card in EIU slot 14, received an EIU error on the IOS. Put original card back in. Rebuilt the software on the IOS and PDFCS, rammer now rams.

AhtnaSTS ACT CDRL 013 Corr Maint Rpt Nov 2020

CDRL 013 CM Report Nov 2020

October 2020

SUBMISSION DATE: 6 November 2020

6 November 2020

Management Status Report (Corrective Maintenance) specified in paragraph 3.10.10.2 of the ACT Performance Work Statement (PWS).

2. REQUIREMENTS

This Inventory Contractor Operation and Maintenance of Simulators/Equipment Management Status Report (Corrective Maintenance) satisfies the reporting requirements listed in W900KK‐ 17‐C‐0015 CDRL 013, and is assembled IAW DI‐MISC‐81392.

3. GENERAL

The following pages show all corrective maintenance actions for 1‐31 October 2020. This is

Ft Sill, OK AFS‐23593 44‐27/D IMTS 1 Ft Sill, OK A CM 07/09/2020 Failed video processor needs to be repaired under warranty. Shipped to vendor. Awaiting return. P/N WB2560. RMA 75145404. Ship to IDSI, Attn: Phil

Martin; 3005 Chastain Meadows Parkway NW; Suite 700; Marietta, GA 30066. P:770‐420‐1850. Email: Phil@immersivedisplayinc.com

Ft Sill, OK AFS‐24268 44‐52/A STPT 28 Ft Sill, OK A CM 9/21/2020 Need to replenish ASL stock of computer power supplies. Received requested power supplies and placed in ASL.

Ft Sill, OK AFS‐24296 44‐97/A RT3 FS09005‐5 Ft Sill, OK A CM 9/21/2020 Need to replenish ASL stock of CR2032 batteries. Received requested CR2032 batteries and placed in ASL.

Ft Sill, OK AFS‐24385 44‐72/A ICOFT SSB0021/STA6‐6 Ft Sill, OK A CM 9/25/2020 Need spare power and main boards to repair student station monitors. Received and inspected requested circuit boards and added to ASL. Replaced main board in monitor and powered up monitor successfully. Returned monitor to ASL inventory.

Ft Sill, OK AFS‐24594 44‐97/A RT3 FS09096‐5 Ft Sill, OK A CM 10/14/2020 CMOS (CR2032) battery failed. Replaced CMOS battery. Reset system date and time. Confirmed successful startup with customer.

Ft Sill, OK AFS‐24595 44‐97/A RT3 FS09097‐5 Ft Sill, OK A CM 10/14/2020 CMOS (CR2032) battery failed. Replaced CMOS battery. Reset system date and time. Confirmed successful startup with customer.

Ft Sill, OK AFS‐24596 44‐97/A RT3 FS09098‐5 Ft Sill, OK A CM 10/14/2020 CMOS (CR2032) battery failed. Replaced CMOS battery. Reset system date and time. Confirmed successful startup with customer.

Ft Sill, OK AFS‐24597 44‐97/A RT3 FS09099‐5 Ft Sill, OK A CM 10/14/2020 CMOS (CR2032) battery failed. Replaced CMOS battery. Reset system date and time. Confirmed successful startup with customer.

Ft Sill, OK AFS‐24598 44‐97/A RT3 FS09100‐5 Ft Sill, OK A CM 10/14/2020 CMOS (CR2032) battery failed. Replaced CMOS battery. Reset system date and time. Confirmed successful startup with customer.

Ft Sill, OK AFS‐24599 44‐97/A RT3 FS09101‐5 Ft Sill, OK A CM 10/14/2020 CMOS (CR2032) battery failed. Replaced CMOS battery. Reset system date and time. Confirmed successful startup with customer.

Ft Sill, OK AFS‐24600 44‐97/A RT3 FS09102‐5 Ft Sill, OK A CM 10/14/2020 CMOS (CR2032) battery failed. Replaced CMOS battery. Reset system date and time. Confirmed successful startup with customer.

Ft Sill, OK AFS‐24601 44‐97/A RT3 FS09103‐5 Ft Sill, OK A CM 10/14/2020 CMOS (CR2032) battery failed. Replaced CMOS battery. Reset system date and time. Confirmed successful startup with customer.

Ft Sill, OK AFS‐24650 44‐27/D IMTS 1 Ft Sill, OK A CM 10/15/2020 System not starting up after power failure event. Inspected system UPS's, coputers, and projection equipment. Determined that 3 UPS's were tripped and would not come on. Reset two UPS's internally. Changed power routing to balance loads to bring up system power. Replaced power supply in #8 IG computer with spare from old IG. Confirmed that IG started and ran correctly. Inspected system configuraiton and confirmed comm to all projectors.

Brought up system and adjusted projector display alignments. Adjusted Stinger tube S&A action. Checked that batteries were charging correctly.

Ft Sill, OK AFS‐24711 44‐97/A RT3 JS018251 Ft Sill, OK A CM 10/26/2020 PowerPC board does not boot up. Determined that VME enclosure power supply had failed. Replaced VME enclosure. Confirmed that PowerPC started up and functioned normally. Returned failed VME enclosure to shop for analysis and possible repair.

Ft Sill, OK AFS‐24438 06‐124/1 CFFT III 1:4 JC4‐0001 Ft. Sill, OK A CM 10/1/2020 Peter Wojtal, from Kuwait, emailed my work email and voiced his concerns of not having the IA patch thumb drive for his CFFT III. After speaking with

Angela, our ASL tech, Kuwait was not on the list of sites that thumb drives were being sent to. Mr. Wojtal has one CFFT III so we'll be sending him 1 IA patch thumb drive. Contact: peter.c.wojtal.mil@mail.mil

Ft Sill, OK AFS‐24391 06‐124/9 CFFT III CASM JCIC‐0001 Ft. Sill, OK A CM 10/1/2020 CFFT3 AFSM (JCIC‐0001) (FS‐CFFT3‐CASM‐A‐01) Donny from Monti Hall, Ft. Sill, OK. called the tech line and stated that a 3D Perception projector bulb was out and needed to be replaced. Techs went over to Monti Hall and Donny pulled the projector down from the top of the CASM. We replaced the bulb and this did not fix the powering on issue with the projector. We then brought the projector back to the shop and powered it on and it worked fine. We let the projector test in the shop for 48hrs and found no faults. It never turned off on its on and it never had any issues with powering on as it did at Monti Hall. I called Donny and let him know how the projector was doing and we then took the projector back, Donny installed it on the top of the CASM and it is now functioning properly.

Ft Sill, OK AFS‐24387 06‐124/2 CFFT III 1:12 JC12‐0075 Indiana National

B CM 10/1/2020 Shannon Ayers, Camp Atterbury, IN, called the CFFT tech line stating that she cannot get the ONESAF computer to activate Windows. After troubleshoot it is determined that she'll need a new HDD. Pulled a HDD from ASL, formatted and cloned it with our master HDD. Once cloned, I set it up the HDD on our test bench so that the HDD will work on miss Ayers computer. Handed the HDD to ASL to ship to the site. System ‐ JC12‐0075.

Phone ‐317‐247‐3300

Ft Sill, OK AFS‐24386 06‐124/1 CFFT III 1:4 JC4‐0032 Colorado

B CM 10/1/2020 John Grunthaner, Colorado National Guard, called the CFFT tech line stating that they are still on software version 4.0. Mr. Grunthaner explained that he cannot perform 4.2, 4.3, and the IA patch because he doesn't know where the thumb drives are. Mr. Grunthaner will be shipping his 4 1TB HDD's to us so we can format them, and clone with our 4.3, IA patched, master HDD's. Once all 4 HDD's are setup properly to work on his 1:4 we'll ship them back to the site. Also the site needs 2 new USB hubs. System‐ JC4‐0032. Contact‐ 720‐250‐4812.

Ft Sill, OK AFS‐24384 06‐124/8 CFFT III AFSM JCIA‐0001 Ft. Sill, OK A CM 10/1/2020 CFFT3 AFSM (JCIA‐0001) (FS‐CFFT3‐AFSM‐A‐01) Vince Thomas called the tech line stating the M22's on Dive 4 are not working. I went and got the

Bino's and plugged them in at the shop and they are working. So we took them back across the street and they are not working on the Dive still. We went through numerous trouble shooting ideas and ended up finding the 10M DVI cable running from the pass through panel to the M22 black box to be bad. We replaced it and now have clear picture on the Bino's. We than ran into an issue with them drifting. We brought them back to the shop again, disassembled them and reprogrammed the board. Once that was complete we put them on the test bench and they were working good so we brought them back to Monti Hall and they worked as they should.

Ft Sill, OK AFS‐24382 06‐124/3 CFFT III 1:30 JC30R‐0024 Ft. Sill, OK A CM 10/1/2020 Mr. Lee, Ft. Sill, OK, called the CFFT tech line stating that his 1:30 CFFT instructor HDD crashed. Pulled a HDD from ASL, formatted, and cloned it with our master HDD. Once cloned I installed the HDD on to our test bench and set it up completely to work on a 1:30 system. Traveled to the site and plugged the HDD on to Mr. Lee's instructor computer. Tested the system and It's ready for training. JC30R‐0024. Mr. Lee ‐ 580‐704‐9848

Ft Sill, OK AFS‐24381 06‐124/3 CFFT III 1:30 JC30R‐0008 Ft. Rucker, AL C CM 10/1/2020 CFFTIII 1:30 (JC30R‐0008) (FS‐CFFTIII‐130‐C‐006) This work order is in reference to WO AFS‐23842 Decribed as follows.

Eddie Smith (334)790‐3083 called from Ft Rucker AL stating he was processing the security 4.3 update and during the process he got locked out of the

Administrative CFFT account. The CFFT tech will set up and send out a new Instructor Hard Drive to Ft. Rucker. CFFTIII 1:30 (JC30R‐0008) (FS‐CFFTIII‐

130‐C‐006)

UPDATE: Received HDD and a couple thumbdrives from Mr. Smith. Formatted all and returning to ASL to be used in the future.

Ft Sill, OK AFS‐24380 06‐124/3 CFFT III 1:30 JC30R‐0025 Ft. Indiantown

Gap, PA

C CM 10/1/2020 Pete Santiago, Ft. Indiantown Gap, PA, called the CFFT tech line stating that his ONESAF computer was not showing video. After troubleshooting the system I realized that the computer was not posting. I had Pete discharge the caps on the ONESAF computer and then the computer booted up properly. Tested the system and it's ready for training. System: JC30R‐0025, Contact ‐ 717‐421‐9850

Ft Sill, OK AFS‐24379 06‐124/3 CFFT III 1:30 JC30R‐0024 Ft. Sill, OK A CM 10/2/2020 This work order is in refrence to WO AFS‐22653 described as follows.

Set up the Information Assurance (IA) thumb drives for the CFFT Systems. The thumb drives are being duplicated on the CFFT test bench to ensure proper completion is conducted. Put together an instruction manual for the system. This manual is a step by step process that will guide instructors how to properly install the IA patch. CFFTIII 1:4 (JC4‐0001) (FS‐CFFTIII‐14‐A‐01)

UPDATE: Received 4 Thumbdrives from JBER Alaska, After unpacking them I wiped all the Thumbdrives to go back to ASL for future use.

Ft Sill, OK AFS‐24377 06‐124/1 CFFT III 1:4 JC4‐0001 Ft. Sill, OK A CM 10/2/2020 CFFT3 1:12 (JC12‐0029) (FS‐CFFT3‐112‐B‐20) This work order is in reference to WO # AFS 20382.

Received the Shuttle and HDD. Formatted the HDD and used a HDD from the test bench to install in the shuttle. Once I did this it resolved the no Nvidia issue showing the HDD to be the issue. Ensured the HDD was wiped. It is no ready to go back to ASL and will be operational in the future. JC4‐0001

Ft Sill, OK AFS‐24376 06‐124/1 CFFT III 1:4 JC4‐0001 Ft. Sill, OK A CM 10/2/2020 This work order is in reference to WO AFS‐20383. Received the Shuttle and HDD. I formatted the HDD and used a HDD on our test bench to ensure there were no issues with the shuttle itself. I did not experience the same video issues the site was experiencing so it appears to have been an issue with the HDD. Shuttle and drive are now fully operational. JC4‐0001

Ft Sill, OK AFS‐24370 06‐124/2 CFFT III 1:12 JC12‐0075 Indiana National

B CM 10/2/2020 CFFT3 1:12 (JC12‐0075) (FS‐CFFT3‐112‐B‐64) Ms. Ayers from Camp Atterberry IN 317.247.3300 called the tech line stating all her computers would time out after about a minute. After troubleshooting we found someone had set the screen saver time to 1 min and since no screen saver was selected the computer would just time out and go black. We fixed that issue then found an issue with the DV not having any display. Found what seemed like someone had been messing with the NTI switch and changed some settings around. We fixed this then everything was ready for training.

Ft Sill, OK AFS‐24367 06‐124/8 CFFT III AFSM JCIA‐0003 Ft. Sill, OK A CM 10/5/2020 CFFT3 AFSM (JCIA‐0003) (FS‐CFFT3‐AFSM‐A‐03) Donnie Anderson from Monti Hall Ft Sill 580.442.5147 called the tech line stating they have a LLDR in room 135 that the cursor button is not working. I will get with ASL to grab one to swap with him so we can get his repaired. Once the LLDR was swapped out his system is back up and operational.

UPDATE: Received their LLDR, and verified the issue. Pulling a tactile switch from ASL and repairing the LLDR to be returned to RM135 Dive 4. System is back up and running.

Ft Sill, OK AFS‐24360 06‐124/2 CFFT III 1:12 JC12‐0081 Idaho National

B CM 10/5/2020 CFFT3 1:12 (JC12‐0081) (FS‐CFFT3‐112‐B‐70) Mr Terry Bell 208.760.0390 Pocatello ID National Guard called the tech line asking for some support with setting a system up. I walked him through the basics which most he had already done. We got everything else set up and he was getting the OneSAF spinning wheel issue. I stepped him through how to resolve that and once it was complete he is up and ready for training.

Ft Sill, OK AFS‐24359 06‐124/10 CFFT III UTM JCIU‐0001 Ft. Sill, OK A CM 10/5/2020 Donny Anderson (940)642‐3546 called from Monti Hall Ft Sill RM138 stating the Juniper Switch (12083) is not properly functioning. The Onesaf will not connect to the Instructor station. Once the Juniper switch is reset the Onesaf will begin to communicate once more. CFFT tech will replace the Onesaf

Shuttle. CFFT will swap out the Juniper Switch. Part# 4CF140

**UPDATE** the old Juniper switch has been tested and is being returned to ASL. CFFTIII AFSM (JCIU‐0001) (FS‐CFFTIII‐UTM‐A‐01)

Ft Sill, OK AFS‐24530 06‐124/2 CFFT III 1:12 JC12‐0038 Nevada National

B CM 10/6/2020 Mr. Armstrong, from Nevada National Guard, called the CFFT tech line stating that his system is on 4.0 and he doesnt have the 4.3 & IA patch thumb drives. He will be shipping his HDD's into us to update to 4.3 & IA patched. Phone ‐ 702‐576‐5903, Email ‐ elijah.g.armstrong.mil@mail.mil.

System: JC12‐0038

Ft Sill, OK AFS‐24369 06‐124/3 CFFT III 1:30 JC30R‐0020 Ft. Sill, OK A CM 10/6/2020 Elvin Lee (580‐704‐9848) called from Ft. Sill OK BLD 3560 Rm B stating the system is not functioning. CFFT went on site and uncovered the Hard Drive for the instructor is not properly functioning and possible corrupt. Tech will build a new drive and set it up for the system.

**UPDATE** the Hard Drive was configured on site. The Network Adapter drives were deleted and re‐installed. Once installed they were properly name and configured. The Operator loaded and tested multiple scenes. This resolved the issue. CFFTIII 1:30 (JC30R‐0020) (FS‐CFFTIII‐130‐A‐001)

Ft Sill, OK AFS‐24389 06‐124/2 CFFT III 1:12 JC12‐0082 Delaware

B CM 10/6/2020 Darrell Tiller (740‐361‐8999) called from Camp Garfield (Delaware), Ohio stating he needed assistance with the STIG update for system JC12‐0082.

CFFT tech instructed him how to process the update. Once the update was complete, Tiller launched several scenarios to verify the system was fully functioning. The DirectView was having issues communicating with the Instructor station. Tiller ran the update again just on the DirectView to verify it has been complete. The station was still having issues. Tech will send out another DirectView Hard Drive to the site. CFFT3 1:12 (JC12‐0082) (FS‐CFFT3‐

112‐B‐71)

Ft Sill, OK AFS‐24388 06‐124/8 CFFT III AFSM JCIA‐0002 Ft. Sill, OK A CM 10/6/2020 Wyatt K. (580‐678‐5964) called from Monti Hall Rm152 Ft. Sill, Ok stating the projector on Dive 4 has a bulb that went out. CFFT Tech will go on site to troubleshoot and to replace the bulb. The bulb was replaced and everything is fully functioning. CFFTIII AFSM (JCIA‐0002) (FS‐CFFTIII‐AFSM‐A‐02)

Ft Sill, OK AFS‐24577 06‐124/3 CFFT III 1:30 JC30R‐0010 Mississippi

C CM 10/6/2020 Guy Cockrell (601)543‐7696 called from Camp Shelby Mississippi stating he is still on 4.2 with the system. CFFT Tech instructed him to communicate with the Training Support Center to verify if the Updates were sent out to him or still available. He does not have any of the 4.3 thumb drives or the

Windows STIG update. CFFT tech will send out the new 4.3 & STIG update for Guy. CFFTIII 1:30 (JC30R‐0010) (FS‐CFFTIII‐130‐C‐008)

Ft Sill, OK AFS‐24583 06‐124/1 CFFT III 1:4 JC4‐0012 Delaware

B CM 10/7/2020 David Wilson Cell: 302‐542‐0418 Work: 302‐326‐7357 called from Delaware National Guard (Bethany Beach) stating he is on Windows 4.0. He has the

4.2 update but is in need of the 4.3 and STIG update. Tech will send out both updates on thumb drives for the site. CFFTIII 1:4 (JC4‐0012) (FS‐CFFTIII‐14‐

B‐10)

Ft Sill, OK AFS‐24582 06‐124/3 CFFT III 1:30 JC30R‐0024 Ft. Sill, OK A CM 10/7/2020 Mr. Lee, from Ft. Sill, OK, called the CFFT tech line stating that he has two bino's that need to be replaced. Traveled to the site and determined that the two binos are in fact bad. They both have double vision. Replaced both with new from ASL. 1 row 3 bino and 1 row 4 bino. System ‐ JC30R‐0024.

Contact ‐ Mr. Lee ‐580‐704‐9848

Ft Sill, OK AFS‐24435 06‐124/3 CFFT III 1:30 JC30R‐0001 Ft. Dix, NJ C CM 10/7/2020 Andrew Glatz (609‐649‐0763) called from Fort Dix NJ stating the DirectView was having issues connecting to the Remote Login and the system will not launch scenarios. CFFT Tech walked him through the steps to remove any login banners or screen lock out that may prevent the remote login. He was instructed to delete and install the Network Adapters. Once complete Mr. Glatz checked the version on the system for the DirectView. The system is still on 4.2.2 while the others are on 4.3. Tech will send out a new 4.3 Hard Drive to the site. CFFTIII 1:30 (JC30R‐0001) (FS‐CFFTIII‐130‐C‐001)

Ft Sill, OK AFS‐24390 06‐124/3 CFFT III 1:30 JC30R‐0011 Ft. Leonard

Wood, MO

C CM 10/7/2020 Gunner Reinhard, Ft. Leonard Wood, MO, called the CFFT tech line stating that his ONESAF HDD crashed. Troubleshot with Mr. Reinhard and could not resolve the issue. Pulled a new 1TB HDD from ASL and cloned it with our master HDD. Set the HDD up on our test bench and made all of the necessary adjustments to allow the HDD to work on his system. Handed the HDD to ASL for shipping. System ‐ JC30R‐0011. Phone ‐ 573‐528‐2291

Ft Sill, OK AFS‐24589 06‐124/3 CFFT III 1:30 JC30R‐0033 Mississippi

B CM 10/8/2020 Guy Cockrell (601)543‐7696 called from Camp Shelby Mississippi stating he the system will not communicate with the Instructor. The Network Adapter drives were deleted and re‐installed. Once installed they were properly name and configured. He is still on 4.0. Tech informed him to update to 4.3 with the STIG update.

**UPDATE** Tech sent out 4.2&4.3 Update. CFFTIII 1:12 (JC12‐0033) (FS‐CFFTIII‐112‐B‐24)

Ft Sill, OK AFS‐24588 06‐124/1 CFFT III 1:4 JC4‐0001 Ft. Sill, OK A CM 10/8/2020 CFFT3 1:4 (JC4‐0001) (FS‐CFFT3‐14‐A‐01) This work order was made in reference to WO # AFS‐22653. I received the thumb drives back from the site

(Ft. Campbell and Ft. Sam Houston) and formatted all of them to be returned to ASL.

Ft Sill, OK AFS‐24593 06‐124/1 CFFT III 1:4 JC4‐0007 North Dakota

B CM 10/14/2020 Kent Rohrer (701)350‐0038 called from Camp Grafton ND stating he has no terrain on the DirectView when a scenario is loaded. Kent explained how he can launch a scenario and the system will not load with the DV, but it will on the other stations. CFFT Tech had Kent go through the process of shutting down the system and turning everything on as he normally would. CFFT identified it was still on the Grey log in screen with the DV. CFFT tech instructed him to Remote login to the DV. This resolved the issue. CFFTIII 1:4 (JC4‐0007) (FS‐CFFTIII‐14‐B‐02)

Ft Sill, OK AFS‐24217 06‐124/2 CFFT III 1:12 JC12‐0042 Arkansas

B CM 10/14/2020 Kevin Kimmey 479‐484‐2489 called from Fort Chaffee, Arkansas stating he was having the grey spinning wheel on the Onesaf. He in was instructed by

CFFT tech to log in to the Admin on the Onesaf and change the time and date to Nov 2018. During the process he locked out of the Standard User.

CFFT walked him through the process to unlock the user through the Admin. He was also having issues running scenarios with the system. All of the gumballs shows up correctly with the station control. It was identified the site configuration was not properly set. Once it was correctly set the scenarios loaded correctly. This resolved the issue. He was also educated how to change the View points on the system. It was mentioned that even though the system was working correctly, the site is requesting to potentially have it sent in for inspection. This inspection with verify everything is functioning properly CFFTIII 1:12 (JC12‐0042) (FS‐CFFTIII‐112‐B‐33) UPDATE: 9/16/2020 Site called the tech line wanting to have the system sent in as previously mentioned. I spoke with Roy Allsop of Ft. Chaffee 479.508.7494 and James Rossman 833.286.7457 (atmp.help@lmco.com) of the ATMP

Help desk Associated with Lockheed Martin who will be covering shipping costs. Getting this information to Angela so she can relay all the shipping info to them.

UPDATE: Received the system 10/13/20. Upon setup we found it to be missing the Projector, Maps, CAC reader keyboards, and Instructor book and

CD's. Call Mr. Allsop and verified they have them on site and they were not shipped in with the system. The system started and ran scenarios with no issues after initial setup. We then updated the DV to 4.3 as it was the only shuttle on the system that was still on 4.2 . We did the IA Patch, Activated windows on all shuttles. We removed the DOD Banners, removed Machine Activity Time‐outs. Also activated windows on all shuttles. We then tested the system for two days and prepped to ship back to the site.

Ft Sill, OK AFS‐24625 06‐124/3 CFFT III 1:30 JC30R‐0020 Ft. Sill, OK A CM 10/15/2020 Mr. Lee, Ft. Sill, OK, called the CFFT tech line stating that his CFFT 1:30 (JC30R‐0020) was not loading terrain on any computer. Traveled to the site and started troubleshooting. Deleted the network drivers, re installed the drivers, and set up the correct network configurations on every computer. Once the network was setup correctly, logged into each computer and loaded terrain from the instructor. Tested the system and it's ready for training. Mr.

Lee ‐ 580‐704‐9848. JC30R‐0020

Ft Sill, OK AFS‐24624 06‐124/3 CFFT III 1:30 JC30R‐0005 Ft. Sill, OK A CM 10/15/2020 Mr. Lee, from Ft. Sill, OK called the CFFT tech line stating that his 1:30 in building 3560, classroom A is crashing. Traveled to the site and determined that the software is bad. Pulled his HDD from the system. Formatted the HDD and cloned it with our master HDD. Set the HDD up on our test bench and then traveled back to the site to install it on Mr. Lee's system. After setting the video settings up for this particular computer, the system is ready for training. Contact ‐ 580‐704‐9848. building 3560, class C. System ‐ JC30R‐0005.

Ft Sill, OK AFS‐24618 06‐124/2 CFFT III 1:12 JC12‐0086 Road Island

B CM 10/15/2020 MSG Jodie Dove, Road Island National Guard called the CFFT tech line stating that both of his UPS' on his 1:12 will not power on. Troubleshot with the site and determined that both UPS' will need to be replaced. Pulled two UPS from our ASL, tested them, and shipped them to the site. Contact ‐ 401‐

413‐9013. System ‐ JC12‐0086

Ft Sill, OK AFS‐24642 06‐124/3 CFFT III 1:30 JC30R‐0008 Ft. Rucker, AL C CM 10/16/2020 Eddie Smith (334)790‐3083 called from Ft. Rucker AL stating he was having issues with the system timing out and the log in banner. CFFT tech walked him through the process how to log in to resolve these issues. He was instructed how to log in as the Administrator and how to apply the changes to each computer. The CFFT tech successfully resolve the issue for Mr. Smith. CFFTIII 1:30 (JC30R‐0008) (FS‐CFFTIII‐130‐C‐006)

Ft Sill, OK AFS‐24639 06‐124/8 CFFT III AFSM JCIA‐0004 Ft. Sill, OK A CM 10/16/2020 CFFT3 AFSM (JCIA‐0004) (FS‐CFFT3‐AFSM‐A‐04) Dennis Hutchens Monti Hall RM 141 Ft. Sill called the tech line stating he had a LLDR that the base would not move left or right and that the locking mechanism on the base was stunk. Techs went over to Monti Hall to take a look at it. We were able to get the lock to free itself and once that was done it was able to move. We then made adjustments to the lock set screws to keep it from being turned to tight so this issue would not arise in the future. System is back up and ready for training.

Ft Sill, OK AFS‐24638 06‐124/3 CFFT III 1:30 JC30R‐0001 Ft. Dix, NJ C CM 10/16/2020 CFFT3 1:30 (JC30R‐0001) (FS‐CFFT3‐130‐C‐001) Mr. Andrew Glatz (3601 Technology Dr. JB‐MDL NJ 08640, 609.649.0763) Called the tech line stating he had an NTI Video switch that just shows a blank display and will constantly reset. I began instructing Mr. Glatz on how to remove the top and reseat the power cables but he mentioned a couple of the screws are stripped out and he doesn't have the tools to work them out. I will get one from ASL get it tested then prepped to send out to the site.

SHIPPED SN; 716

Ft Sill, OK AFS‐24649 06‐124/5 CFFT III 1:4 ED JCE‐00002 Ft.