9Q0TDBNS200 Sec F.pdf

RFP 9Q0TDBNS200 Local Services Acquisition (LSA) for the State of California

F-1

SECTION F - DELIVERIES OR PERFORMANCE

F.1 52.252-2 Clauses Incorporated By Reference (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this e-mail address:

www.acquisition.gov/far/.

(a) 52.242-15 Stop-Work Order (AUG 1989)

(b) 52.242-17 Government Delay of Work (APR 1984)

(c) 52.247-34 F.O.B. Destination (NOV 1991)

F.2 Deliverables

The Contractor shall provide the deliverables in the media specified by the authorized

Government representative. The electronic media for Contractor deliverables shall be Microsoft

Word, Excel, or ASCII text.

The Government requires deliverables be provided in accordance with the following schedule.

Required Delivery Schedule

ITEM DESCRIPTION REFERENCE PERIOD

Service deliveries C.1 To be shown on all delivery orders issued under this contract

Initial service price quote G.2.1

Five days after request received by contractor (Also note contractor may request pre-price quote meeting)

Order completion notices G.2.3.8 Weekly when service orders are completed

Service order acknowledgement G.2.3.3

Same or next day; the Contractor may request additional information no later than two workdays after receipt of order

Number information status C.13.1 Semi-annually

Local telephone directories C.13.5 Annually

Submit directory listings C.13.6 As requested

Submit invoices to designated billing offices

G.3.1 Monthly (based on 30 day billing period)

Provide credit for service outages G.3.2.1 Within three billing cycles

F-2

Credit or debit resolved disputes G.6 Within three billing cycles after resolution

Notify COTR of emergency restoration action

G.7.3 Immediately when any emergency restoration action is implemented

File Transfer of Toll

Calls Attachment J.1 By the 10th workday of each month

Implementation plans C.8 Within 15 days after receipt of order for new service

Transition plans C.7 Revised and updated on an as-required basis

Contract Management

Fees G.3.1

REPORTS:

Traffic Reports G.8.2.1 On an as-required-basis

System Inventory

Reports G.8.2.2 On an as-required-basis

Summary report of billed charges G.8.2.3 On an as-required-basis

Call Detail Record

(CDR) report G.8.2.4 On an as-required-basis

Station Trouble Reports G.8.5 By the 10th calendar day following the end of each month

Service Order Status

Summary G.8.1.1 Tuesday of each week

Service Outage Credit

Report G.8.1.1 Monthly (See reference).

Billing Dispute Status

Report G.8.1.1 Monthly (See reference)

Billing Adjustment

Summary G.8.1.1 Monthly (See reference)

Contract Management

Fee Summary G.8.1.1 Monthly (See reference)

* If the monthly invoice is acceptable to the COTR in meeting this requirement, this report may not be required. All reports will be submitted to the COTR for approval and acceptance.

F.3 Performance Standards for Installations, Moves, Changes, and Maintenance

Services

The Government requires the following performance standards for installations, moves and changes, and maintenance services under this contract. Service interval is calculated in work days from the date the order is provided by the government. The maximum intervals are listed.

Work will be completed within the interval unless a longer period is requested by the GDR or

ADR.

F-3

ACTIVITY ROUTINE PRIORITY EMERGENCY

1. Installation of an analog/digital line or line with features

10 or less 5 days 2 days

*Same day service

11 to 25 10 days 5 days Negotiable

26 to 50 15 days 7 days Negotiable

More than 50 Negotiable Negotiable Negotiable

2. Installation of cabling by number of lines

10 or less 5 days 2 days service

11 to 25 7 days 5 days Negotiable

26 to 50 14 days 7 days Negotiable

More than 50 Negotiable Negotiable Negotiable

3. Add/change/delete subscriber feature or class of service 3 days 1 day service

4. Basic trunk, BRI, and DS0

1-5 10 days 3 days

6 or more 15 days 5 days Negotiable

5. ISDN PRI

1-5 30 days 15 days

*Same day

6 or more Negotiable Negotiable Negotiable

6. DS1 service

1-2 15 days 10 days

*Same day

3 or more 30 days 15 days Negotiable

7. Super trunk service

1-15 15 days 10 days * 5 days

16 or more 30 days 15 days * 10 days

8. DS3 service

1-5 15 days 10 days

*Same day

6 or more 30 days 15 days Negotiable

F-4

The Government reserves the right to award under a delivery schedule other than that stipulated above (paragraph F.3), only when an Offeror proposes an earlier delivery period in the schedule below. If the Offeror proposes no delivery schedule, the Government specified schedule in paragraph F.3 above shall apply.

OFFEROR’S PROPOSED DELIVERY SCHEDULE

Item Description Reference Period

PLEASE ATTACH SEPARATE SCHEDULE.

9. All other non-specified services/service-related items Negotiable Negotiable Negotiable

10. Maintenance and restoration

Service outages

Earlier of next business day or 24 hours N/A *4 hours

Other service/access problems

Earlier of next business day or 24 hours 24 hours N/A *4 hours

* Unless a different time is mutually agreed upon by both the Government and the Contractor