9Q0TDBNS200 Preproposal conf handout.pdf

State of California Local Services

Acquisition (LSA)

Pre-Proposal Conference

RFP 9Q0TDBNS200

September 1st, 2010

1:00pm – 3:00pm

• Exchange information

• Improve understanding of Government’s requirements

• Ask and answer questions

Purpose

• Elena Fung, Technology Project Advisor, NSD

• Erin Conaty, Contract Specialist

• Jo Ann Lew, Contracting Officer, AOD

Presenters

• 1980’s – POTS (Purchase of Telephones and Services) contracts

• 1990’s – ASP (Aggregated System Procurement) contracts

• Early 2000’s – MAA (Metropolitan Area Acquisition ) contracts

• 2005 and on – Regional LSAs (Local Services Acquisition)

Evolution

• State of California:

SBC Global Services, dba AT&T Global Services

Verizon Federal Inc.

Cox Business Services

• States of Arizona and Nevada:

SBC Global Services, dba AT&T Global Services

Central Telephone Co., dba CenturyLink

Cox Arizona Telecom, LLC

Qwest Government Services, Inc.

tw telecom holdings inc.

• State of Hawaii:

Hawaiian Telcom Inc.

tw telecom holdings inc.

Current Region 9 LSA Contracts: States and

Contractors

Section C - Description, Specification, Work Statement

Section F – Deliveries or Performance

Elena Fung

C.1.2 Objective

• Commercially available and Market requirement exists

• Achieve a sustained price reduction for telecommunications services throughout the State of California

• Maintain status quo by offering measured Intra-LATA toll service and flat-rate local

• Contractual vehicle to facilitate Customer flexibility in choosing high quality services

• Allow Federal agencies to establish Direct Order Direct Bill authorization to utilize GSA contracts for an established fee

Section C – Description, Specification, Work

Statement

Statement

C.1.3 Scope

• Current and future NPA NXX’s and agency locations within the State of California

• Contractor shall furnish all services, qualified personnel, material, equipment, and facilities, not provided by the Government and as needed to perform under the scope of this contact

• The Contractor shall support and transition, at a minimum, the systems and locations that are active Government facilities

• Contractor shall serve locations within the State of California where the firm currently sells or resells local telecommunications services

• As the commercial infrastructure evolves and new services become available, the Government intends to add new services to this contract to maintain the technical adequacy of its communication systems

Statement

C.2.1 Services

• Contractor shall:

Utilize advanced technology to provide MAC service

Highest level of reliability; uninterrupted service for 24 /7

Ensure the services provided under this contract do not require the end users to purchase common service premise equipment

• Traditional service types:

Business lines, Centrex Service

BRI, PRI, T1, DSO, DS1, DS3

Access to Intra-LATA area, access to the FTS 2001/Networx long distance network (the Primary Interchange Carrier (PIC)

Telephone Service Priority (TSP), E911 service

C.2.1 Services – Continued

• Include new services and/or bundled services:

Hosted, managed, and subscriber rate service which includes unlimited long distance services capable of working on existing infrastructure and phone equipment

Unified Messaging

High Speed Optical and Ethernet Services

Satellite/CATV

High Speed Internet

• Include services that are commercially available and market requirement exists

C.2.7 Minimum Set of Bundled Features

• The following features shall be bundled with an analog or digital Centrex line with features:

Call Forwarding- Busy*, Ring No Answer* (Internal and External), and Variable* (Internal, External, Unlimited)

Call Hold *

Call Pickup (Group and per Station) *

Call Transfer *

Three (3) Way Conferencing*

Message waiting indicator *

Line Hunting (Circular and Sequential)

* Will be automatically included when any new single Centrex line with features is activated.

C.4 Availability of Government Space

• House circuit terminating equipment such as Channel Service Units

(CSUs) and terminating blocks

• Coordinate all equipment installations with and obtain approvals from GSA or other appropriate Government representative prior to installation

C.5.3 Demarcation Points For Service Delivery Via Cable / Wiring

• The demarc for services is the building minimum point of entry

(MPOE)

• Any other demarc point will be included on the individual service order, whether at the proprietary CPE station jack or other location as specified

C.7 Transition Plan

• Milestone schedule for transitioning current services

• Number of lines to transition per day or week

• Necessary steps, such as receipt of order, site reviews, and order processing to ensure successful transition

C.9 Maintenance Services

• Respond to and resolve all reported troubles within the required timeframes identified in Section F

• Provide a toll free trouble reporting number

• Available 24 hours per day

• Escalation plan with names, titles, and contact information

C.10 Federal Regional Emergency Support During Disasters

• Support the National Security Emergency Preparedness (NSEP)

Plan by providing network facility augmentation and restoration during NSEP events

• Telecommunications Service Priority (TSP) System - TSP restoration, TSP provisioning, and TSP level change

C.14.3 Marketing and Promotional Plan

• Marketing and Promotion Plan within 30 days after award

• Promote the services, system features, and capabilities provided in this contract

Section F – Deliveries or Performance

• 52.252-2 Clauses Incorporated By Reference (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text.

Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this e-mail address: www.acquisition.gov/far/.

(a) 52.242-15 Stop-Work Order (AUG 1989)

(b) 52.242-17 Government Delay of Work (APR 1984)

(c) 52.247-34 F.O.B. Destination (NOV 1991) http://www.acquisition.gov/far/

Section F.2 – Required Delivery Schedule

ITEM DESCRIPTION REFERENCE PERIOD

Service deliveries C.1 To be shown on all delivery orders issued under this contract

Initial service price quote G.2.1 Five (5) days after request received by contractor (Also note contractor may request pre-price quote meeting)

Order completion notices G.2.3.8 Weekly when service orders are completed

Service order acknowledgement

G.2.3.3 Same or next day; the Contractor may request additional information no later than two workdays after receipt of order

Local telephone directories C.13.5 Annually

Submit directory listings C.13.6 As requested

ITEM DESCRIPTION REF. PERIOD

Submit invoices to designated billing offices

G.3.1 Monthly (based on 30 day billing period)

Provide credit for service outages

G.3.2.1 Within three (3) billing cycles

Credit or debit resolved disputes

G.6 Within three (3) billing cycles after resolution

Notify COTR of emergency restoration action

G.7.3 Immediately when any emergency restoration action is implemented

File Transfer of Toll Calls J.1

(Attachment)

By the 10th workday of each month

Implementation plans C.8 Within 15 days after receipt of order for new service

Transition plans C.7 Revised and updated on an as-required basis

Contract Management Fees G.3.1 Within 30 days after end or the quarter

ITEM DESCRIPTION REF. PERIOD

REPORTS:

Traffic Reports G.8.2.1 On an as-required-basis

System Inventory Reports G.8.2.2 On an as-required-basis

Summary report of billed charges G.8.2.3 On an as-required-basis

Call Detail Record (CDR) report G.8.2.4 On an as-required-basis

Station Trouble Reports G.8.5 By the 10th calendar day following the end of each month

Service Order Status Summary G.8.1.1 Tuesday of each week

Service Outage Credit Report G.8.1.1 Monthly (See reference)

Billing Dispute Status Report G.8.1.1 Monthly (See reference)

Billing Adjustment Summary G.8.1.1 Monthly (See reference)

Contract Management Fee Summary G.8.1.1 Monthly (See reference)

Section F.3 – Performance Standards for Installations, Moves, Changes, and Maintenance Services

ACTIVITY ROUTINE PRIORITY EMERGENCY

1. Installation of an analog/digital line or line with features

10 or less 5 days 2 days *Same day service

11 to 25 10 days 5 days Negotiable

26 to 50 15 days 7 days Negotiable

More than 50 Negotiable Negotiable Negotiable

2. Installation of cabling by number of lines

10 or less 5 days 2 days *Same day service

11 to 25 7 days 5 days Negotiable

26 to 50 14 days 7 days Negotiable

More than 50 Negotiable Negotiable Negotiable

ACTIVITY ROUTINE PRIORITY EMERGENCY

3. Add/change/delete subscriber feature or class of service

3 days 1 day *Same day service

4. Basic trunk, BRI, and

DS0 service

1-5 10 days 3 days *Same day service

6 or more 15 days 5 days Negotiable

5. ISDN PRI

1-5 30 days 15 days *Same day service

6 or more Negotiable Negotiable Negotiable

ACTIVITY ROUTINE PRIORITY EMERGENCY

6. DS1 service

1-2 15 days 10 days *Same day service

3 or more 30 days 15 days Negotiable

7. Super trunk service

1-5 15 days 10 days *5 days

6 or more 30 days 15 days *10 days

8. DS3 service

1-5 15 days 10 days * Same day service

6 or more 30 days 15 days Negotiable

ACTIVITY ROUTINE PRIORITY EMERGENCY

9. All other non-specified services/service-related items

Negotiable Negotiable Negotiable

10. Maintenance and restoration

Service outages Earlier of next business day or 24 hours

N/A *4 hours

Other service/access problems Earlier of next business day or 24 hours

N/A *4 hours

* Unless a different time is mutually agreed upon by both the Government and the

Contractor

• The Government reserves the right to award under a delivery schedule other than that stipulated (paragraph F.3), only when an

Offeror proposes an earlier delivery period in the schedule below. If the Offeror proposes no delivery schedule, the Government specified schedule in paragraph F.3 above shall apply.

OFFEROR’S PROPOSED DELIVERY SCHEDULE

Item Description Reference Period

PLEASE ATTACH SEPARATE SCHEDULE.

Section G – Contract Administration Data

Section H – Special Contract Requirements

Jo Ann Lew

Section G – Contract Administration Data

• Contracts will be used by GSA R9 and other eligible agencies

GSA PCO

GSA ACO Agency ACO

GSA COTR Agency COTR

G.2 Orders for Services

• GSA – centralized order process

• Agency ACOs – direct order process

• All orders subject to Fair Opportunity Process unless an exception applies

• Contractor includes GSA’s CMF (Contract Management Fee) in price quotes under direct order process

• Ordering Services

Agency

Agency

GSA

Service Order Direct Order Acknowledgment & Completion Notice

DIRECT ORDERING

CENTRALIZED ORDERING

Service Request Service Order

Order Acknowledgment and Order Completion Notice

Order Acknowledgment

Order Tracking

Order Tracking

G.3 Billing/Invoicing

• GSA – centralized billing process

• Agency ACOs – direct billing process

• Contractor responsible for billing and collecting GSA’s CMF under direct billing process

• Contractor is required to remit GSA fees on a quarterly basis

• Billing

Contractor Agency

GSA

Contractor GSA

Agency Payment

Invoice (authorized charges and Contract Management Fee)

DIRECT BILLING

CENTRALIZED BILLING

Invoice (authorized charges)

GSA Payment

Contract Management Fees collected monthly and remitted quarterly

• Trouble Handling Provide centralized trouble reporting contact information

Diagnose and correct troubles

Work cooperatively with other Contractors and Government-designated representatives to resolve problems

Maintain records of trouble resolution activities

Respond to GSA and Agency inquiries on trouble resolution status

Provide trouble escalation for normal and emergency events

Monitor trouble report management and escalation procedures

Provide trouble report and performance information to GSA and Agency COTRs

Provide a list of trouble handling points of contacts, including names and phone number

• Trouble Handling

Trouble Reporting Contact – single point of contact, toll-free number, 24/7

Routine Restoration – 24 consecutive hours or next work day

Emergency Restoration – 4 consecutive hours

Priority Restoration – designated by GSA COTR

Section H – Special Contract Requirements

• Minimum dollar guarantee - $2,500 overall

• Maximum contract ceiling - $110 million overall

• Includes base and option periods

H.3 Price Standards

• The lowest tariff price at which the Contractor offers the service or equipment to its commercial customers (including discounts).

• The price the Contractor has established for the equipment or service on its GSA Schedule contract, if any.

• Prices offered to state, local, and other Federal agencies, without acceptable documented justification.

• The tariff price, less the same discount applied to the same or similar services/features during the base contract period.

H.8 Taxes, Fees, and Surcharges

• Federal Government is exempt from state and local taxes

• Contractor prices shall exclude fees and surcharges

• Fees and surcharges that are chargeable to the Federal Government will be eligible for pass-through treatment

• Only fees and surcharges listed on Price Schedule E and made a part of the contract shall be billable to the Government

• Price Schedule E shall be updated within 60 days of award and annually thereafter

• The Contractor must notify the GSA CO of new fees and surcharges

H.17 Other Direct Costs

• Shown on individual orders

• For materials necessary for performance of this contract

• EXCLUDES RECURRING CHARGES

• Maximum is $3,000 per order

H.19 Security

• Applicable to work in Government space

• Access requirements vary depending on location and end user

• Background checks may be required

• National Agency Check with Inquiries Credit (NACIC) investigation is required for on-site personnel

• Contractor personnel must have HSPD-12 IDs

Section B – Price Schedules

Section L – Instructions, Considerations, and Notices to Offerors

Section M – Evaluation Factors for Award

Erin Conaty

Section B – Price Schedules

• Fixed unit prices

• Three-year base period followed by two option years

• Five Price Schedules, A – E

Schedule A – Recurring Services

Schedule B – Non-recurring Services

Schedule C – Transition Services

Schedule D – Purchase and Installation of Ancillary Items

Schedule E – Fees and Surcharges

Section L – Instructions, Considerations, Notices to Offerors

• Proposal shall consist of three (3) volumes

• Volume I - Business Proposal

Completed and signed Section K

Small Business Subcontracting Plan

Exceptions or Deviations

Disclosure of Government Owned Property

Notices to Offerors

• Volume II – Technical Proposal

• Part A - Technical Approach

Response to Section C

Transition Plan

• Part B - Management Approach

Response to Section C, C.14-C.15

Management and Marketing Structure

Compliance with Industry Standards and Government

Specifications

Notices to Offerors

• Volume III – Price Proposal

Part A – Introduction

Overview of Proposed Services

Pricing Methodology

Notices to Offerors

• Part B - Price Schedules

Utilize Excel Files

Attachment J.6 – Estimated Quantities for A-D

Provide Prices for Base and Option Years

Tariff or Lowest Commercial Price

Tariff Reference

Offer Items Commercially Available

Fill-in EVERY Box

Additional Line Items

Notices to Offerors

• Part C – Pricing Information

Tariff Pricing – provide tariff pages

Commercial Pricing – provide commercial price lists

Section M – Evaluation Factors for Award

• Eligibility

Adjectival Ratings

• Evaluation Factors

Factor I – Technical Proposal

Factor II – Past Performance

Factor III – Price

• Initial Proposal Evaluation

• Final Proposal Evaluation

Upcoming RFP Changes

• Incorporate FAR 52.204-10, Reporting Executive

Compensation and First-Tier Subcontract Awards, into Section

I

• Include formats for electronic bills in Section J

• Correct type on page H-3, 2nd para: ref to Price Schedule “C” should be “E”

QUESTIONS AND ANSWERS

THANK YOU FOR COMING!