Amd 0001 Attachment B Revised Sections L and M.pdf

9594CS26Q0053 – Amendment 0001 Public Safety Data Analytics Platform & Support Services

Revised Section L – Instructions, Conditions, and Notifications to Offerors

L.1 FAR 52.252-1 Solicitation Provisions Incorporated by Reference (FEB 1998)

This solicitation incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. The Quoter is cautioned that the listed provisions may include blocks that must be completed by the Quoter and submitted with its quotation or offer. In lieu of submitting the full text of those provisions, the Quoter may identify the provision by paragraph identifier and provide the appropriate information with its quotation or offer. Also, the full text of a solicitation provision may be accessed electronically at these Internet addresses:

https://www.acquisition.gov/browsefar

(End of provision)

L.2 The following solicitation provisions are incorporated by reference:

FAR Provision No. Title Date 52.204-7 System for Award Management Oct 2018 52.204-16 Commercial and Government Entity Code Reporting Aug 2020 52.209-7 Information Regarding Responsibility Matters Oct 2018 52.212-1 Instructions to Offerors – Commercial Products and

Commercial Services Sep 2023

L.3 FAR 52.216-1 -- Type of Contract (APR 1984)

The Government contemplates award of an FFP purchase order resulting from this solicitation.

(End of Provision)

L.4 Complete Quotation. The entity submitting a quotation shall submit a cover letter, a technical quotation, and a price quotation, and the required representations and certifications consisting of the information outlined in this Section L. These elements together constitute a complete submission.

L.5 Submission Requirements for Cover Letter. The cover letter shall include all the following information, in the following order:

1. Name of Contractor submitting a quotation;

2. Contractor’s Complete business address;

3. Contractor’s Point of Contact (POC) (name, phone number, and email address);

4. Contractor’s SAM Unique Entity Identification (UEI);

5. Contractor’s Cage Code;

6. Company Business Size for the NAICS identified in section B.3 – See Note 1;

7. A statement that the quotation is valid for 90 days from its submittal;

8. Signed by an individual authorized to bind the Quoter;

9. A copy of the SF1449 and all Solicitation Amendments (SF30) (if issued), signed by an individual authorized to bind the Quoter;

10. Identify if you are the manufacturer of the solution or if you are a reseller. If a reseller, provide either a letter from the manufacturer stating you are an authorized reseller or provide a manufacturer point of contact (name, phone number, and email address) where reseller status can be verified.

https://www.acquisition.gov/browsefar

11. A statement confirming, as required by Section H.14, within 7 days of award the Quoter shall have its insurance broker or insurance company submit a Certificate of Insurance to the Contracting Officer giving evidence of the required coverage identified in Section H.14 prior to commencing performance under this purchase order.

Note 1: If Quoter’s Representations and Certifications posted in SAM under FAR 52.219-1 does not include NAICS code shown in from section B.3, the section B.3 identified NAICS should be added to SAM prior to the submission of a quotation, unless the Contractor submitting the quotation is a reseller. If so, then the NAICS will be changed to 541519, Information Technology Value Added Resellers, Small Business Size Standard 150 employees, to accommodate a resellers’ NAICS.

L.6 Technical Quotation Factor Submission Requirements and Format.

L.6.1 The technical quotation shall consist of the submission requirements for the following non-price factors:

Factor 1: FedRAMP Moderate Authorization Requirement (GATE CRITERION);

Factor 2: Technical Approach;

Factor 3: Relevant Project Experience;

Factor 4: Past Performance;

Factor 5: Management and Support; and Factor 6: Data Transition and Exit Plan.

L.6.2 All written requirements for the technical quotation submission shall be in Times New Roman; font size shall not be less than 11-point for body text and 10-point for graphs, charts, and tables. Page size shall be 8.5 x 11 and margines shall be no less than 0.5 inch. The technical quotation includes all information addressing the non-price factors.

L.6.3 Submission Requirements for Factor 1, FedRAMP Moderate Authorization Requirement (GATE CRITERION) (solicitation section M.3.1).

L.6.3.1 The Quoter’s proposed public safety data analytics cloud platform MUST hold a current Federal Risk and Authorization Management Program (FedRAMP) Moderate Authorization at the exact time and date set for submission of quotations.

L.6.3.2 To demonstrate compliance with this gate criterion, the Quoter shall provide the following evidence within Volume I:

• A direct hyperlink to the proposed cloud service offering (CSO) active listing on the official FedRAMP Marketplace (marketplace.fedramp.gov).

• The exact Cloud Service Provider (CSP) name and Package ID associated with the authorized solution.

L.6.3.3 Identify whether the entity submitting the quotation is the manufacturer or an authorized reseller of the proposed public safety data analytics cloud platform. If a reseller, provide a manufacturer authorization letter stipulating reseller status of the quoted proposed public safety data analytics cloud platform.

L.6.3.4 Failure to provide the requested evidence or proposing a solution that is currently "In Process", "FedRAMP Ready", or possessing a status lower than Moderate Authorization, shall result in an immediate rating of UNACCEPTABLE. Quotations evaluated as Unacceptable at this gate will be eliminated from the competition and will not receive any further technical, past performance, or price evaluations.

L.6.4 Submission Requirements for Factor 2, Technical Approach (solicitation section M.3.2). The submission for this factor shall include all that is required by sections L.6.4.1 through L.6.4.4 below:

L.6.4.1 A narrative (maximum 10 pages) demonstrating the proposed platform meets the Attachment J-1, Section C – Statement of Work requirements identified in Table L.1 below:

Table L.1: Demonstrated SOW Requirements

SOW Section Description C.5.4.1 Dynamic data modeling; multi-format visualization C.5.4.2 Universal search across SMART 21, SharePoint, MPD, PGPD, APD, FCPD

(multiple data sources) C.5.4.3 Secure collaboration + granular RBAC C.5.4.4 Dynamic surfacing of data in multiple formats C.5.4.5 Real-time alerting C.5.4.6 Auditable deduplication and merge C.5.4.7 Automated search & reporting (non-destructive) C.5.4.8 MFA via SAML/OIDC; phishing-resistant C.5.4.9 Full mobile functionality on iOS + Android

L.6.4.2 A demonstration validating the proposed platform meets all capabilities identified in Table L-1 above. There is no page count applicable to the demonstration video or live, remote demonstration.

L.6.4.2.1 The demonstration can be either:

• A recorded video demonstration (maximum 90 minutes in duration) submitted via secure link identified in the quotation for this factor.

OR

• A live, remote demonstration conducted via ZOOM or WebEx (maximum 90 minutes in duration, inclusive of a 20-minute Government Q&A session).

L.6.4.2.2 Demonstration Requirements.

• Content. The demonstration must explicitly map to and follow the sequence of capabilities outlined in Table L-1. Canned marketing presentations are strictly prohibited.

• Personnel. The demonstration must be conducted by technical or product experts who are intimately familiar with the platform's configuration and deployment. The presentation should be technically focused; non-technical sales or marketing presentations that do not directly demonstrate the system's functional capabilities will not be favorably evaluated.

• Data. Quoters shall utilize realistic, non-live, sanitized public safety data (CAD, RMS, or GIS) to illustrate platform capabilities.

• Strict Timeline: The 90-minute limit will be strictly enforced. Any recorded content exceeding 90 minutes will not be evaluated past the 90-minute mark. Live demonstrations will be cut off precisely at the 90-minute limit.

L.6.4.2.3 Schedule and Logistics (applicable to live demonstrations only).

• Notification. The Government will contact the Quoter who quotes a live demonstration within 3 business days following the quote submission due date to schedule the live demonstration.

• Presentation Times. The Government will offer specific dates and time slots on a first-come, first-served basis.

• Government Attendance: The Government evaluation panel for the live demonstration is anticipated to consist of no more than 5 representatives.

• Platform Links. The Quoter will provide the Zoom or WebEx meeting invitation link at one business day prior to the scheduled demonstration time.

Note: The Quoter is required to record the entire live demonstration session (including the Q&A) and provide a secure download link to the complete, unedited recording within twenty-four (24) hours of the demonstration's conclusion. The secure download link shall be provided to the same email address as that used to submit the initial quotation.

• Technical Check. Quoters will be permitted to log into the meeting room 10 minutes prior to their scheduled start time strictly for an audio/video technical check. This setup time will not count toward the 90-minute limit.

• Use of Recording. By participating, the Quoter consents to the recording of the session. The Government will utilize the Quoter-provided recording for evaluation and documentation purposes.

• Rescheduling. Requests to reschedule a confirmed demonstration slot will only be accommodated under extraordinary circumstances at the sole discretion of the Contracting Officer. Failure to appear at the scheduled time may result in the Quoter receiving an "Unacceptable" rating for this evaluation factor.

L.6.4.3 System Architecture & Residency. The Quoter shall submit the following (maximum 5 pages):

• Narrative. A detailed description of the cloud hosting environment (e.g., AWS GovCloud, Azure Government). Security Status – High or Moderate; and if it meets CJIS compliance.

• Boundary Diagram. A technical diagram showing the Authorization Boundary. It must clearly label where the data is stored, where the failover/backups are located, and how traffic enters/exits the boundary.

L.6.4.4 Data Portability & API. The Quoter shall submit the following:

• Technical API Documentation (no page limit). A complete copy of the API technical manual or a "Sandbox" login. (If “Sandbox” login provided, then maximum one page for instructions and credentials.)

• Sample Data Dictionary (no page limit). A document defining the fields, relationships, and metadata for a standard export.

• Export Sample: A small sample file of "Derived Data" provided in JSON or Apache Parquet format to prove the vendor can output data in the requested non-proprietary formats. (Submitted as an Attachment or Electronic File (e.g., maximum of 100 sample records). It should not be printed or rendered as text on a page.)

L.6.5 Submission Requirements for Factor 3, Relevant Project Experience (solicitation section M.3.3).

L.6.5.1 Submit at least one and no more than two projects involving public safety analytics completed or substantially completed in the past three years. Substantially completed means at least 80% of the financial value has been invoiced, or the system has been deployed in a live production environment. For each project submitted, provide:

• Title of project.

• Description of the services performed:

o Provide specific details (i.e., project overview and functional requirements) demonstrating how the work on the project provided relates to the work identified in Section C.

o Interoperability Success Story. At least one project reference must include a description of a successful integration where the Quoter’s API was used to push/pull data from an external data source.

• Identify whether the work in the project was performed as prime or subcontractor; if subcontractor, identify the percentage of the total project price performed.

• Total project amount awarded; if performed as a subcontractor, identify the amount for the subcontractor effort.

• Award number, award date, and completion date.

• Name, phone, agency, and email address for a reference that can be contacted who has knowledge regarding the Quoter’s performance on the identified project. Ensure the reference provided is current and available.

L.6.5.2 Information submitted for each project(s) shall be no more than five pages (i.e., 1 project x 5 pages = maximum 5 pages; 2 projects submitted x 5 pages = maximum 10 pages). The maximum page count per project is five pages.

L.6.6 Submission Requirements for Factor 4, Past Performance (solicitation section M.3.4).

L.6.6.1 Completed Past Performance Questionnaire.

• For any project submitted under Factor 3, Relevant Project Experience, provide Attachment J-8 Past Performance Questionnaire, to the client (i.e., the entity for which the work was performed) for completion. Past Performance Questionnaires are not to be completed by Quoter or its team members (i.e., subcontractors for prime Contractors and vice versa).

• The Quoter shall not collect the questionnaires and submit them with its quotation.

Completed Past Performance Questionnaires are to be submitted via email by the client directly to catherine.collins@csosa.gov no later than July 14, 2026, 12:00PM (noon) Eastern Daylight Time (EDT). Subject line shall state, “PPQ – 9594CS26Q0053 insert name of entity submitting PPQ.” CSOSA reserves the right to independently contact clients for the purpose of confirming past performance.

• The Quoter’s submission for this factor should include one page identifying what companies a past performance questionnaire was requested from, including the contact information (i.e., name, phone number, and email address) of to whom the questionnaire was sent.

mailto:catherine.collins@csosa.gov

L.6.6.2 Completed Contractor Performance Assessment Reports (CPARs)

• In lieu of providing the above identified completed past performance questionnaires, the Contractor may provide completed Contractor Performance Assessment Reports (CPARs) from the Contractor Performance Assessment Report System (CPARS). The completed CPARs should be submitted for the projects provided under Factor 3, Relevant Project Experience (for the prime Contractor and, if any, each subcontractor). In addition, the completed CPARs must be included with any quotation submitted and must be received no later than the quotation due date identified in Section L.6 below.

L.6.7 Submission Requirements for Factor 5, Management and Support (solicitation section M.3.5).

The submission for this factor shall include:

L.6.7.1 Service Level Agreement (SLA).

• A copy of the Quoter’s standard SLA, which must define response times for Severity 1 Critical/System Down), Severity 2 (Major/Degraded Functionality), and Severity 3 (Minor/General Inquiry) issues.

• Support Location Proof. A description of where the primary and backup technical support centers are physically located, and a narrative detailing the operational and technical controls used to ensure that only U.S.-based, CJIS-compliant staff handle support tickets and have logical access to the environment.

L.6.7.2 Quality Control Plan.

• A description of the automated monitoring tools and infrastructure the Quoter utilizes to continuously track system uptime, latency, and API health (maximum 3 pages).

• Sample Monthly Report (maximum 5 pages). A mock-up or template of the monthly performance and uptime report that will be provided to the Contracting Officer’s Representative (COR) pursuant to Statement of Work Section C.19.

L.6.8 Submission Requirements for Factor 6, Data Transition & Exit Plan (solicitation section M.3.6). The submission for this factor shall include:

L.6.8.1 Data Ownership Affirmation.

• The Quoter must provide with the submitted quotation an unequivocal, unconditioned statement of compliance affirming that the Government retains exclusive ownership of, and unrestricted rights to, all Original Data, Derived Data, and Metadata as defined in Attachment J-1, Section C – Statement of Work.

• The Quoter must explicitly state that it claims no proprietary rights, intellectual property rights, or licensing restrictions over any data ingested, processed, generated, or exported by the system during the performance of this purchase order, in alignment with FAR 52.227-14 and the specific requirements of Section C. Quotations containing qualifying language, reservations, or conflicting standard commercial End User License Agreements (EULAs) regarding data ownership may be deemed technically unacceptable and excluded from evaluation.

L.6.8.2 Draft Transition Plan. A draft page plan (maximum 5 pages) outlining the timeline and technical steps to return all CSOSA data within the 10 business day window required by Attachment J-1, sections C.17.2 and C.17.3.

L.6.8.3 Sample Sanitization Certificate. A template of the Certificate of Data Destruction the Contractor uses to comply with NIST SP 800-88.

L.7 Price Quotation.

L.7.1 The Quoter shall submit its price quotation separately from the technical quotation (do not combine).

L.7.2 Attachment J-9, Price Breakdown.

L.7.2.1 The price quotation must include a completed Attachment J-9, Price Breakdown. The price quotation must explicitly break costs into the mandatory categories identified in Attachment J-9.

L.7.2.2 The Quoter shall include a narrative detailing all assumptions made in deriving the proposed pricing. Any fees, hosting overage charges, or API access fees must be identified. As stated in section B.2 and L.3, the award resulting from this solicitation is a firm-fixed price purchase order. The total awarded price is firm and fixed for the entire 36-month term of performance identified in Section F.1.

L.7.2.3 The completed Attachment J-9 shall be signed by an authorized representative of the entity submitting the price quotation.

L.7.3 Fixed Price Payment Schedule.

L.7.3.1 The Quoter shall provide a fixed price payment schedule showing the payments to be made over the award period of performance, i.e., 36 months.

L.7.3.2 The 10% invoice withholding applies to one-time milestone deliverables and the invoice for the on-site technical analyst. The 10% invoice withholding does not apply to recurring subscription line items (license and 24/7 support and maintenance).

L.7.3.3 The fixed price payment schedule shall be provided in a format similar to the below and may be submitted in Word or Excel. The fixed price payment schedule shall consist of, at a minimum, one-time milestone deliverables and the pricing/payments for the on-site technical analyst. Information in the fixed price payment schedule should align with the applicable deliverables identified in Attachment J-1, Section C – Statement of Work, and the applicable price elements included in Attachment J-9.

*This payment is to be made in accordance with the terms identified in Section G.3.5.4 above.

L.7.4 Section K, Representations and Certifications.

L.7.4.1 Attachment J-6, FAR 52.212-3, Offeror Representations and Certifications -- Commercial Items. The Contractor shall submit any information required by Attachment J-6, FAR 52.212-3, Offeror Representations and Certifications -- Commercial Items. No submission is required unless there are changes to the on-line representations and certifications. No submission with the entity’s quotation is considered to denote the entity has completed annual representations and certifications in SAM. Any entity receiving an award must be registered in SAM.

Deliverable Price Element in Attachment J-9 Amount Withholding Net Payment

Semi-Annual Withholding Payout

L.7.4.2 Attachment J-7, FAR 52.204-24, Representation Regarding Certain Telecommunications and Video Surveillance Services or Equipment. A completed Attachment J-7 must be submitted with the price quotation.

L.7.5 The price quotation has no page limitations; however, other than the required documents identified above, no additional information is necessary. If additional information is submitted beyond what is identified for the price quotation, it should be minimal.

L.8 Due Date for Submission of Questions.

L.8.1 Questions concerning this solicitation shall be submitted via electronic mail (Subject Line:

Solicitation 9594CS26Q0053 – Questions insert name of entity submitting questions) to catherine.collins@csosa.gov no later than 11:59PM Eastern Daylight Time (EDT) on June 17, 2026.

Questions shall reference the particular section of the RFQ which it pertains.

L.8.2 Questions received after the date and time identified above may not be answered.

L.8.3 Responses to relevant and timely questions received will be conveyed to all via amendment to the solicitation.

L.8.4 Government personnel, other than those identified above, are not to be contacted regarding this solicitation. The Government will not provide any information in response to telephone calls.

L.9 Submission of Quotations.

L.9.1 The cover letter, technical quotation, and price quotation together constitute a complete submission. All quotations shall be submitted electronically via email to catherine.collins@csosa.gov with the subject line “Response to RFQ 9594CS26Q0053”. The email shall include the following documents, in separate files:

• File 1: Cover letter (with all information identified in L.5 above);

• File 2: Technical Quotation (with all information required by L.6 above); and

• File 3: Price Quotation (with all information identified in L.7 above);

L.9.2 If the size of all the above identified files attached to the email total more than 10MB, provide multiple emails with the subject line “Response to RFQ 9594CS26Q0053, Email 1 of ...” and so on.

L.9.3 The quotation must be received no later than July 14, 2026, 12:00PM (noon) Eastern Daylight Time (EDT). Entities submitting a quote shall assume full responsibility for ensuring that the submission is received by the CSOSA Office of Procurement at the email address identified in solicitation section L.9.1 no later than the established date and time above.

L.10 Additional Submission Requirement after Closing Date. Pricing for competitive acquisitions should be based on adequate price competition. However, in the event only one responsible quote is obtained as a result of this solicitation, that submitter may be required to provide Data Other Than Certified Cost or Pricing Data (FAR 15.403-3) to support a price reasonableness determination.

L.11 Quotation Incorporated into the Purchase Order. The Government reserves the right to incorporate into the resultant purchase order any and/or all commitments made in the Quoter’s quotation.

L.12 Non-Government Personnel Participation. Quoters are hereby notified that CSOSA utilizes Contractor support personnel from Sylger Corporation to advise and assist the Government in administering the acquisition and handling of quotations. All non-government personnel and their corporations have signed Non-Disclosure Agreements. The exclusive responsibility for source selection remains with CSOSA.

If the Quoters have additional concerns, contact the Contracting Officer within ten calendar days of solicitation issuance and include a detailed statement of the basis for the concern.

L.13 Current Performer. This is a new requirement for CSOSA.

Revised Section M – Evaluation Factors for Award

M.1 Basis of Award

M.1.1 The basis of award will be the best value to Government. The Government will evaluate each submission as a whole and make an award to the entity that, in the Government’s estimation, provides the greatest overall benefit in response to the requirement considering price and non-price factors combined.

M.1.2 Award may be made to other than the lowest priced quotation if the Government determines that a price premium is warranted due to technical merit.

M.1.3 The Government intends to evaluate all submissions and make an award without further communications with Quoters. The Government reserves the right to conduct further communications if the Contracting Officer later determines them to be necessary.

M.2 Order of Importance

M.2.1 Factor 1, FedRAMP Moderate Authorization Requirement (GATE CRITERION), is outside the relative order of importance as per section L.6.3, if the Quoter does not possess this authorization at the time and date set for submission of quotations, then the quotation is eliminated from competition.

M.2.2 Factor 2, Technical Approach, is more important than:

Factor 3: Relevant Project Experience;

Factor 4: Past Performance Factor 5: Management and Support; and Factor 6: Data Transition and Exit Plan.

M.2.3 Factor 3, Relevant Project Experience, and Factor 4, Past Performance, and Factor 5, Management and Support, are of equal importance and slightly more important than Factor 6, Data Transition and Exit Plan.

M.2.2 When combined, the non-price factors are more important than price.

M.3 Non-Price Evaluation Factors

M.3.1 Factor 1, FedRAMP Moderate Authorization Requirement (GATE CRITERION).

M.3.1.1 The Government will evaluate Factor 1 to verify that the Quoter's proposed solution meets the mandatory FedRAMP Moderate Authorization requirement detailed in Section L. If quotation is submitted by a reseller, the Government will confirm quotation includes a manufacturer authorization letter stipulating reseller status of the quoted proposed public safety data analytics cloud platform.

• PASS: The Quoter provided verifiable proof of a current, active FedRAMP Moderate (or higher) Authorization on the FedRAMP Marketplace for the exact solution being proposed. If Quoter is a reseller, Quoter provided manufacturer authorization letter stipulating reseller status of the quoted proposed public safety data analytics cloud platform.

• FAIL: The Quoter failed to provide the required evidence, the solution is only "In Process" or "FedRAMP Ready", or the authorization does not map to the proposed analytics platform.

M.3.1.2 Only quotes receiving a "PASS" for Factor 1 will advance to evaluation of the remaining technical factors and price. Quoters who receive a "FAIL" for Factor 1 will be removed from further consideration.

M.3.2 Factor 2, Technical Approach.

M.3.2.1 The Government will evaluate the Quoter’s Technical Approach to assess the feasibility, completeness, and soundness of the proposed solution, and to determine the degree to which it demonstrates a clear understanding of the requirements identified in Attachment J-1, Section C - Statement of Work. The Government will evaluate the specific technical elements outlined below to determine the overall risk of unsuccessful contract performance.

M.3.2.1.1 SOW Requirement Alignment (Table L.1). The Government will evaluate the depth and clarity of the Quoter’s narrative demonstrating how the proposed platform meets the nine specific functional capabilities outlined in Table L.1 (including multi-format visualization, universal cross-source searching, granular RBAC, real-time alerting, and phishing-resistant MFA). Higher ratings may be assigned to approaches that demonstrate seamless, out-of-the-box functionality with minimal customization required.

M.3.2.1.2 Technical Capability Demonstration.

• The Government will evaluate the Quoter’s capability demonstration—whether submitted as a pre-recorded video or delivered via a live remote session—to verify that the proposed platform possesses the actual functioning capabilities claimed in the written proposal.

• The Government will assess the platform's user interface, core usability, and functional maturity. For live demonstrations, system responsiveness will be evaluated based on the application's native performance during the session.

• For Quoters electing the live remote demonstration format, the Quoter-provided recording of that live session will serve as the official record of the presentation. The Government reserves the right to review the recorded playback at any time during the evaluation process to verify capabilities, validate compliance with Table L-1, and cross-reference details from the Q&A session.

M.3.2.1.3 System Architecture & Data Residency. The Government will evaluate the Quoter’s hosting narrative and Boundary Diagram to ensure compliance with federal security standards. The evaluation will look for:

• A clearly defined cloud hosting environment that meets the required security baseline (FedRAMP Moderate or High).

• A legally and technically sound authorization boundary that guarantees all public safety data, backups, and failovers reside strictly within the United States.

• A resilient architecture detailing clear data paths, ingestion entry points, and egress exit points.

M.3.2.1.4 Data Portability & API Integration. The Government will evaluate the maturity of the Quoter’s API documentation and the structural integrity of the provided sample data dictionary and raw export file (JSON or Apache Parquet). The Government will assess whether the Quoter has proven its capability to prevent vendor lock-in by demonstrating that "Derived Data" and "Metadata" can be completely, easily, and cleanly exported in a non-proprietary format.

M.3.2.2 Rejection of Technical Submissions. The Government reserves the right to rate a quotation as Technically Unacceptable and exclude it from further consideration for award if:

• The recorded demonstration or web-link environment fails to substantiate the core functional capabilities listed in Table L.1.

• The boundary diagram or hosting narrative indicates that any government data, hosting infrastructure, or technical support operations will be located outside of the United States.

M.3.3 Factor 3, Relevant Corporate Experience. The Government will evaluate the Quoter’s relevant project experience to assess its capability and professional expertise to successfully execute the requirements of Attachment J-1, Section C – Statement of Work. The evaluation will be based on the depth, complexity, and relevance of the submitted project references (minimum of one, maximum of two) completed or substantially completed within the past three (3) years.

M.3.4 Factor 4, Past Performance.

M.3.4.1 The Government will evaluate the Quoter’s past performance history to assess the level of performance risk associated with successful contract execution. An assessment of the submitter’s past performance will be evaluated regarding:

• Technical Performance & System Capabilities;

• Information Security & Compliance;

• Implementation, Integration, & Support; and

• Project Management & Business Relations.

M.3.4.2 The assessment is based on the Government’s review of past performance information submitted and any obtained by the Government from other sources the Government deems appropriate.

M.3.4.3 Neutral Ratings for Lack of Past Performance. Per FAR 15.305(a)(2)(iv), if a Quoter does not have a record of recent and relevant past performance, or if past performance information is not available, the Quoter will not be evaluated favorably or unfavorably on past performance. In such cases, the Quoter will receive a Neutral rating for this factor.

M.3.5 Factor 5, Management and Support. The Government will evaluate the Quoter’s Management and Support approach to assess the operational reliability, security posture, and sustainability of the proposed solution. The evaluation will focus on the Quoter's ability to maintain high system availability, deliver responsive technical support, and enforce strict regulatory compliance safeguards to protect public safety operations and sensitive data, including:

M.3.5.1 Service Level Agreement (SLA) & Responsiveness. The Government will evaluate the Quoter’s standard SLA to assess the adequacy, clarity, and appropriateness of the defined response and resolution times for Severity 1 (Critical/System Down), Severity 2 (Major/Degraded Functionality), and Severity 3 (Minor/General Inquiry) issues. Shorter, more aggressive guaranteed response and resolution windows for critical public safety system outages (Severity 1) may be evaluated more favorably.

M.3.5.2 Support Infrastructure & CJIS Compliance. The Government will evaluate the physical location of the primary and backup technical support centers, alongside the detailed operational and technical controls outlined by the Quoter. The evaluation will look for definitive proof that the Quoter's support architecture guarantees that only U.S.-based, CJIS-compliant personnel will process support tickets, perform system maintenance, or possess logical access to the CSOSA environment.

M.3.5.3 System Monitoring & Infrastructure Health. The Government will evaluate the technical sophistication and robustness of the automated tools and infrastructure the Quoter utilizes to continuously track system uptime, latency, and API health. The evaluation will look for evidence of proactive, automated alerting systems that minimize the risk of unmapped or undetected platform failures.

M.3.5.4 Performance Reporting Transparency. The Government will evaluate the provided Sample Monthly Report template or mock-up for completeness, professional presentation, and transparency. The report will be assessed on how clearly it documents monthly performance, actual system uptime metrics, API latency statistics, and SLA fulfillment rates to ensure seamless verification by the Contracting Officer’s Representative (COR) under SOW Section C.19.

M.3.6 Factor 6, Data Transition and Exit Plan. The Government will evaluate the Quoter’s Data Transition and Exit Plan to determine the degree to which the proposed approach eliminates the risk of vendor lock-in, ensures uninterrupted data ownership, and demonstrates a legally and technically sound strategy for contract closeout. The evaluation will assess the completeness, viability, and regulatory compliance of the submitted text, draft plan, and certificate template against the requirements of Attachment J-1, Section C – Statement of Work, including:

M.3.6.1 Data Ownership Affirmation. The Government will review the submission for an unequivocal, unconditioned statement of compliance confirming that the Government retains exclusive ownership of, and unrestricted rights to, all Original Data, Derived Data, and Metadata. The affirmation will be evaluated to ensure the Quoter claims no proprietary rights, intellectual property rights, or licensing restrictions over any data ingested, processed, generated, or exported by the system, in strict alignment with FAR 52.227-14 and Section C.

M.3.6.2 Draft Transition Plan Viability. The Government will evaluate the technical and operational feasibility of the Quoter’s draft transition plan. The evaluation will assess whether the proposed timeline, data preparation steps, transfer methodologies, and resource allocations realistically support the complete, uncorrupted extraction and return of all CSOSA data within the mandatory 10 day window specified in Section C.18.2 and C.18.3.

M.3.6.3 Sanitization and Security Compliance. The Government will evaluate the provided sample Certificate of Data Destruction to verify that the Quoter's methodology for data erasure, purging, or physical destruction strictly adheres to NIST Special Publication (SP) 800-88 Revision 1 (Guidelines for Media Sanitization). The template will be assessed for technical thoroughness to ensure it captures all necessary system, media, and verification fields required to conclusively confirm the safe, permanent eradication of CSOSA information from the vendor's hosting environments.

M.4 Price.

M.4.1 The Government will evaluate the Quoter’s Price Quotation to determine if the proposed pricing is fair, reasonable, realistic, and complete in accordance with the Federal Acquisition Regulation (FAR).

Price will not be scored adjectivally (e.g., Outstanding, Acceptable) but will be evaluated based on total aggregate price across the entire 36-month period of performance.

M.4.2 Because the resulting award will be a Firm-Fixed-Price (FFP) purchase order, the Government will evaluate the pricing to ensure it encompasses all requirements detailed in Attachment J-1, Section C - Statement of Work and leaves no hidden costs or fees for which the Government could be held liable. In addition, the price evaluation will include:

M.4.2.1 Completeness and Mathematical Accuracy. The Government will review the submitted Attachment J-9 (Price Breakdown) to ensure all fields are completely filled out, mathematically accurate, and that costs are strictly categorized according to the mandatory lines specified. The form must be signed by an authorized representative of the Quoter to be considered responsive.

M.4.2.2 Pricing Assumptions and Risk. The Government will evaluate any pricing narrative to ensure that all assumptions made by the Quoter align with the Government's requirements. The Government will specifically review the narrative to ensure that no variable, hidden, or conditional costs (such as hosting overage charges, API access/seat limits, or transactional fees) are introduced. Any price quote that attempts to shift financial risk to the Government via variable fees may be determined non-compliant.

M.4.2.3 Payment Schedule Alignment. The Government will evaluate the proposed Fixed Price Payment Schedule to ensure it accurately aligns with the totals provided in Attachment J-9 and correctly applies the required withholding amounts and semi-annual withholding payout mechanics outlined in Section G.3.5.4.

M.4.2.4 Regulatory Compliance (Section K). The Government will verify that the Quoter has a current registration in the System for Award Management (SAM) and has submitted a completed Attachment J-7 (FAR 52.204-24 Representation Regarding Certain Telecommunications and Video Surveillance Services or Equipment).