90DETR-S3794 BEN Case Management System Scope of Work and Deliverables Overview.docx
DOCX document 27 KB Posted
- Attached to
- BEN Case Management System
- Solicitation number
- 90DETR-S3794
- Issued by
- Churchill County, Nevada
About this file
This is a Scope of Work and Deliverables document for the Business Enterprises of Nevada (BEN) Case Management System project issued by the Nevada Department of Employment, Training and Rehabilitation (DETR). The project requires the development, configuration, and deployment of a SaaS cloud-based case management system with comprehensive implementation services. Key deliverables include establishing project management protocols, conducting requirements discovery and validation, developing and configuring the system according to validated requirements, executing data conversion and migration activities, providing user and system administration training, conducting User Acceptance Testing (UAT) at two levels, executing go-live cutover activities, and establishing post-implementation support and warranty periods. The contractor must develop a detailed Implementation Strategy, Project Master Schedule, Staffing Plan, Test Plan, Communication Plan, and Training Plan, and maintain a requirements traceability matrix throughout the project duration.
The scope of work includes a three-month immediate post-implementation support period and a minimum one-year warranty period during which all identified defects and problems must be resolved promptly. Following the warranty period, the contractor must establish long-term support and maintenance procedures, including system performance monitoring, implementation of updates and patches, and continuous training and support for users and administrators. The document indicates that DETR is open to contractors proposing appropriate project delivery methodologies, such as agile approaches, and emphasizes the importance of organizational change management, Nevada-specific modifications to training materials, and thorough knowledge transfer to enable DETR business operations to sustain the solution independently. Specific pricing terms, contract award dates, response deadlines, and funding source information are not detailed in this scope of work document.
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Business Enterprises of Nevada (BEN) Case Management System - Scope of Work and Deliverables The following are the high-level key project deliverables and milestones. DETR is open to contractors proposing a project delivery approach and methodology (e.g., agile method) they believe is appropriate for this project to ensure a successful outcome.
1. Project management, communication, and control:
1.1. Establish a Project Management Plan.
1.2. Plan and conduct a Project kick-off meeting.
1.3. Develop a detailed Implementation Strategy.
1.4. Create a detailed Project Master Schedule.
1.5. Create a Staffing Plan.
1.6. Develop a Test Plan.
1.7. Create a communication plan.
1.8. Create a Training plan.
1.9. Set up project tracking and reporting mechanisms.
2. Document and validate relevant DETR requirements, processes, and business rules (this can include a “gap analysis” if appropriate):
2.1. Develop, implement, and adhere to a Requirements Discovery Management Plan.
2.2. Host Requirements Workshops and information sessions.
2.3. Create requirements baseline and maintain solution requirements for the duration of the project.
2.4. Ensure requirements specifications are developed at a sufficient level of detail to ensure a successful implementation of the software.
2.5. Ensure requirements are well-defined, understood, and that all documented requirements are correct, unambiguous, consistent, and verifiable (testable).
2.6. Create and maintain the requirements traceability matrix for the duration of the project.
3. System development/configuration/deployment:
3.1. Develop or configure the SaaS Cloud based system according to validated requirements.
3.2. Collaborate with users and subject matter experts to ensure alignment with requirements and workflows.
3.3. Conduct testing and validation of system functionality.
3.4. Perform activities necessary to fully implement the solution including but not limited to the following.
3.4.1. System configurations
3.4.2. Financial transactions
3.4.3. Customizations
3.4.4. Data conversion and migration
3.4.5. Reports
3.4.6. Organizational change management
3.4.7. Testing
3.4.8. Training
4. Data conversion/migration:
4.1. In conjunction with DETR, develop and implement a Data Conversion plan.
4.2. Plan and execute data migration to the new SaaS Cloud based system.
4.3. Ensure data accuracy and integrity during the migration process.
5. User and system administration training:
5.1. Create Training Materials that include any Nevada-specific modifications.
5.2. Provide comprehensive training to users of the new system.
5.3. Train administrators on system management and maintenance tasks.
5.4. Create and execute a Knowledge Transfer Plan (KTP) that provides DETR business sufficient knowledge to operate the solution.
6. User Acceptance Testing (UAT):
6.1. Conduct two levels of UAT: specific processes/functions and full end-to-end testing.
6.2. Involve end-users in testing to validate system functionality and usability.
6.3. Report on UAT results, all severity 1 and 2 defects shall be resolved prior to go-live.
7. Go-live cutover to new system:
7.1. Plan and execute the migration of existing data to the new SaaS Cloud based software.
7.2. Monitor the cutover process to ensure a smooth transition.
7.3. Execute “dress rehearsals” to ensure go-live is seamless.
8. Go-live support and warranty period:
8.1. Provide a 3-month period for immediate post-implementation support to address any issues or challenges.
8.2. Offer a minimum 1-year warranty period during which any defects or problems are resolved promptly.
9. Ongoing support and maintenance:
9.1. Establish long-term support and maintenance procedures.
9.2. Monitor system performance and address any issues.
9.3. Implement updates, patches, and improvements as agreed upon by DETR.
9.4. Provide continuous training and support for users and administrators.
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