9-Past Performance Evaluation.pdf
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- Attached to
- Printer Supplies
- Solicitation number
- IFB 26-03-30
- Issued by
- Maricopa County, Tucson City, Arizona
About this file
This is a Past Performance Evaluation form from Tolleson Union High School District designed to collect feedback on vendor performance from current or previous clients. The form serves as part of the District's procurement evaluation process to determine responsive and responsible vendors, with completed questionnaires due by 1:00 p.m. on September 4th, 2025, to be submitted via email to maeghan.kinnan@tuhsd.org. The evaluation covers seven performance criteria areas including general services/products meeting expectations, quality of services/products, adherence to timelines/schedules, responsiveness to communication, billing processes, contract guideline compliance, and overall customer satisfaction.
The evaluation uses a scoring system from 1-10 (where 10 indicates "Always satisfied and have no question about hiring them again" and 1 indicates "very Dissatisfied and would never hire them again") with a total possible score of 70 points across all criteria. The form includes fields for the evaluator's contact information, signature, printed name, title, and date, along with spaces to identify the client company name, phone number, and the company being surveyed. This standardized evaluation tool allows the District to gather quantitative performance data from multiple references to support their vendor selection decisions.
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Text version
PAST PERFORMANCE EVALUATION
Tolleson Union High School District has implemented a process that collects past information on vendors. The information will be used to assist the District in the evaluation to determine responsive and responsible procurement of the above company.
The company listed above has listed you as a current or previous client for whom they have provided products or services.
The company and the District would greatly appreciate you taking a few minutes out of your busy day to complete the accompanying questionnaire.
Please evaluate the Performance of the company (10 - you are Always satisfied and have no question about hiring them again, 5 - you are Sometimes satisfied, and 1 - you are very Dissatisfied and would never hire them again because of very poor performance). If you do not have sufficient knowledge of past performance in a particular area, leave it blank.
Total possible points:70
NO. Criteria Unit Score
1 Did general services/products provided meet your expectations? (1-10)
2 Quality of services/products (1-10)
3 Ability to adhere to timelines/schedules (1-10)
4 Responsiveness to communication (Customer Service, Quotes) (1-10)
5 Billing Process (1-10)
6 Ability to adhere to contract guidelines (1-10)
7 Overall customer satisfaction, confidence in hiring vendor again (1-10)
TOTAL POINTS____________
Thank you for your time and effort in assisting the vendor in this important endeavor. Please return this questionnaire directly to Tolleson Union School District by email to maeghan.kinnan@tuhsd.org by 1:00 p.m., September 4th, 2025.
Signature Date
Printed Name Title
To the attention of:
Name of client’s company:
Phone:
Company being surveyed:
mailto:kristine.spann@tuhsd.org
File details come from the government source that posted it. Updated .