9-Form J -BCDR Questionnaire v2.0.pdf
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- Attached to
- Service of Process (SoP) Request for Proposal
- Solicitation number
- 302-26-02263
- Issued by
- Texas
About this file
This is a Business Continuity/Disaster Recovery (BC/DR) Questionnaire form for the Texas Office of the Attorney General (OAG) Service of Process (SoP) Request for Proposal. The form is designed to evaluate vendor compliance and readiness regarding internal recovery strategies, plans, and overall BC/DR program capabilities. The questionnaire contains 12 primary questions addressing regulatory oversight, audit findings, program documentation, management approval, governance structures, and periodic review processes. Vendors are required to confirm whether their organizations maintain written BC/DR policies, have designated oversight personnel, conduct annual plan reviews, and ensure third-party suppliers align with BC/DR objectives. The form also requests identification of any anticipated business disruptions that would require exceptions to planned recovery strategies.
The questionnaire serves as a standard evaluation tool for the OAG to assess vendor readiness for providing Service of Process services across in-state, nationwide, and international locations for the Child Support Division. Responses to the questionnaire are mandatory, with affirmative answers requiring supporting documentation such as regulatory agency names, audit findings, remedial actions, and corrective action implementation status. The form requires vendors to demonstrate the existence of formal governance bodies, senior management sponsorship, and evidence of corrective actions for any identified program deficiencies, ensuring that contracted vendors maintain adequate business continuity capabilities to support the state's critical service delivery operations.
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Text version
FORM J
BUSINESS CONTINUITY/DISASTER RECOVERY QUESTIONNAIRE
SoP Form J – Business Continuity/Disaster Recovery Questionnaire Page 1of 2 Revised March 2020
Respondent Name:
The following are standard questions for collecting Business Continuity/Disaster Recovery (BC/DR) information; they allow the OAG to evaluate a vendor’s internal recovery strategies, plans, and overall BC/DR program.
No. Question Answer Required Information 1 Is your organization’s BC/DR program regulated and/or audited by any regulatory agency (e.g., FFIEC, SEC, FINRA, OTS, OCC, State Regulators, etc.)?
☐ Yes
Provide regulatory agency name.
☐ No
Proceed to No. 3.
2 In your organization’s most recent exam, have the findings of any regulatory agency resulted in an overall “Unsatisfactory” or “Needs Improvement” rating?
☐ Yes
Provide regulatory agency name and findings, and remedial action.
Proceed to No. 3.
2a If so, have the findings been appropriately mitigated?
3 Within the past year, has your organization’s BC/DR program been evaluated by an internal audit and/or an independent external third party?
☐ Yes
Proceed to No. 4.
3a If so, did any findings require corrective action?
☐ Yes
Proceed to No. 4.
3b If so, have the corrective actions been implemented?
4 Does your organization have a written policy for BC/DR?
5 Does your organization’s BC/DR plan have senior management approval and sponsorship?
☐ Yes
Explain.
6 Does your organization have a formal governance body for
BC/DR?
FORM J
BUSINESS CONTINUITY/DISASTER RECOVERY QUESTIONNAIRE
SoP Form J – Business Continuity/Disaster Recovery Questionnaire Page 2of 2 Revised March 2020
No. Question Answer Required Information 7 Does your organization have a designated individual or group responsible for oversight and administration of the BC/DR program?
8 Is your organization’s BC/DR plan reviewed and updated at least annually?
9 Does your organization conduct a periodic review of the BC/DR program with senior management to consider changes in organization, technology, processes, and environmental and regulatory factors?
10 Does your organization conduct a periodic review of the BC/DR program with senior management to consider the adequacy of support resources (people, technology, facilities, and funding)?
11 Are there provisions in your organization's BC/DR plan to ensure that critical third parties/suppliers performing under the contract are capable of supporting BC/DR plans and testing objectives?
12 Identify any business disruptions that your organization anticipates would cause an exception to your current planned recovery strategies (e.g., large scale regional flooding, large scale regional telecommunications failure affecting the internet)
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