9-Addendum 4.pdf

DEPARTMENT OF GENERAL SERVICES, PURCHASING DIVISION

Dr. Robert L. Yeager Health Center

50 Sanatorium Rd, Building A Pomona, New York 10970

Phone : (845) 364-3820 Fax : (845) 364-3809 Email : purchasing@co.rockland.ny.us

Paul Brennan, FNIGP, NIGP-CPP, CPPO

Director of Purchasing

ADDENDUM # 4

RFP-RC-2025-016

INCARCERATED INDIVIDUAL’S SYSTEM INCLUDING DIGITAL MAIL

SERVICES AND TABLET PROGRAM FOR THE ROCKLAND COUNTY

CORRECTIONAL CENTER

1. Please provide the average daily population for the last three months, broken down by month, if possible.

March 142 -April 139 -May 135

2. What is the official rated capacity of the Rockland County Correctional Center? 280

3. Please provide a copy of each agreement/contract and all amendments (if applicable) the County has executed with its incumbent Incarcerated Individual (II) Telephone System (ITS), Video Visitation

System (VVS) and Tablet provider(s). SEE ATTACHED

4. Will the County please provide additional details/specifications as well as desired quantity regarding following hardware requirement, “hh) The system must allow all calls to be free from the intake / booking telephones and must be handsfree with no cord with camera (Dirty Tank).” (p. 11). The phone upon entry in intake, dirty tank is to be a free call (no pin required), recorded and handsfree with a camera.

5. How many incarcerated individual (II) multi-function/video visitation kiosks are currently installed? 13

6. How many public user video visitation kiosks are currently installed? None

7. Does the County require that public users must have the ability to conduct an on-site video visitation session with an II? No

8. How many II tablets does the County require vendors to provide? 250

9. Please provide a breakdown by housing unit of the II capacity in each. The II capacity for each cell block is necessary for determining network requirements. A-40, B-40 C-40 D/E-120, F-22, INT-16.

10. What is the project's anticipated start date? July 2025

11. Who is the County's current Jail Management System (JMS) provider? FLEX

12. Who is the County's current II banking/trust fund services provider? Keefe

13. Is the II banking/trust account managed through the commissary system or the Jail Management System

(JMS) or other system? If other, please specify. Commissary

14. Please provide the current service and commission rates associated with each of the following II services:

a). ITS, b). VVS, c). Electronic Messaging (aka Email) and d). Entertainment/Media. SEE ATTACHED

REPORT

15. To allow a vendor to present their best possible offer, it is very important to have historical information regarding revenue data for current II services. Will the County please provide copies of Service

Usage/Revenue/Commission reports for the past three months for the following County services: a). ITS, b). VVS, c). Electronic Messaging (aka Email) and d). Entertainment/Media? SEE ATTACHED

REPORT

16. What limits does the County place, if any, on use of the services in this RFP such as maximum number of

ITS calls, onsite visits allowed per week (or other interval), remote visits per week, calls per week, minutes per call/visit, etc? No limit on ITS calls

17. It is our understanding that the County has an II tablet rental program in place. Will the County please provide the following details regarding its current II tablet rental program: a.) Who is the current tablet manufacturer/provider? b.) How many tablets does the County have today? c.) Do IIs share the tablets? d.)

How do they check them out? e.) What services are currently available on the tablets (i.e., education, electronic messaging, entertainment, video visitation, etc.), f.) How many tablet charging stations are currently installed? g.) What are the costs/fees associated with renting an inmate table? and h.) Will the

County please provide monthly revenue/commission reports regarding II tablet device rentals for the past three months? Securus, 225 tablets, Not shared. Each II gets a tablet assigned to them upon entry. Tablets are checked. One charger for each housing unit to charge up to 40 tablets at a time.

18. The RFP indicates that the County currently has an II tablet program in place. Will the County please provide the following details regarding its current II tablet program: a.) Who is the current tablet manufacturer/provider? b.) How many tablets does the County have today? c.) Do IIs share the tablets?

d.) How do they check them out? e.) What services are currently available on the tablets (i.e., education, electronic messaging, entertainment, video visitation, etc.) and f.) How many tablet charging stations are currently installed? SEE #17 question

19. How many officer tablet devices are currently available in the facility? 10

20. Do you currently have an II tablets program? If so: a.) Who is the current tablet manufacturer/provider?

b.) How many tablets does the County have today? C.) Do IIs share the tablets? d.) How do they check them out? e.) What services are currently available on the tablets (i.e., education, electronic messaging, entertainment, video visitation, etc.) and f.) How many tablet charging stations are currently installed?

See # 17

21. Several of the requirements outlined in Section “2.05. Voice Biometrics” (pages 11–12) appear to reference a specific proprietary solution. To ensure a fair and open competitive process, can the County please confirm whether vendors are permitted to propose and describe an alternative voice biometric solution that meets the intent of the requirements? Yes

22 Section “2.07. Incarcerated Individual Tablets,” lists the following requirement, “r. The proposer must have current and minimum capabilities providing administrative tablets with Realtime: • Behavior

Modification Application...” (p. 15). Will the County please describe the desired features of the “Behavior

Modification Application” it is seeking? Applications must be able to be taken away from II as needed.

23 FCC Order 24-75, in conjunction with the Martha Wright-Reed Act, prohibits contractors from paying commissions on revenues derived from regulated inmate Telephone and Video Visitation System services.

Though the RFP’s “Cost Proposal” form (pp. 31-32) does indicate that commissions for these services are not allowed, there are various sections of the RFP which indicate commissions are to be paid on ITS services as well as other financial concessions such as a “Upfront Annual Guarantee.” To avoid confusion and ensure compliance with current federal laws, rules and regulations will the County please consider/clarify the following: a). consider removal requirement “4.01. Annual Guaranteed Fee” (p. 22), if this requirement is unable to be removed, will the County please clarify that this fee would only apply to

“non-regulated” services? There is no guaranteed upfront commission and yes, commissions are for Non-

Regulated services only b). consider removal requirement Section 4.01 is deleted“4.02. Commission

Percentages” (p. 22) , if this requirement is unable to be removed, will the County please reference to the

“incarcerated individual telephone station”? and c). revise requirement (p. 22) “4.03 Revenue

Generation” to state that the “Annual Guaranteed Fee” value is to not to include gross billed revenue from regulated services. See removal of 4.01

24 After the first round of questions is answered, will the County accept additional questions if clarification is needed for any of the County’s responses? Yes, questions are accepted until 6/12/2025.

25 Please provide the incarcerated individual capacity for each location in the table on p. 26 of the RFP. The incarcerated individual capacity for each cell block is necessary for determining network requirements and charging stations needed to support the tablets. A-40, B-40, C-40, D/E-120, F-22, INT-16

26 Please provide a breakdown of the incarcerated individual population, in percentages or actual numbers, by local, DOC, or other agency. Count as of 5.30.2025 121M 5F

27 In order to ensure a level playing field for all bidders, please confirm that the successful vendor must provide new equipment. Also, please verify that this applies to both new potential bidders and the incumbent provider. Yes

28 What limits does the County place, if any, on use of the services in this RFP –maximum number of onsite visits allowed per week (or other interval), remote visits per week, calls per week, minutes per call/visit, etc? No limit on ITS calls, we don’t do remote visits.

29 For the current incarcerated individual tablets program:

a. How many tablets does the County have today? 225

b. Who is the tablet manufacturer? Securus

c. Do incarcerated individuals share the tablets? How do they check them out? Not shared. Each II gets a tablet assigned to them upon entry

d. Exactly what services and applications are offered on the tablets?

e. Are the tablets interfaced with the JMS and for what purpose? Yes, assigning them

30 Mail scanning is a required service listed under Section #2.06 beginning RFP p. 13. What is the average number of incarcerated individual mail pieces received daily? Of these, what percentage are legal mail?

Avg. of 5 a month. legal mail is not digital, it is sent to the facility.

31 Section 2.07 on RFP p. 14 requests law library access on the tablets. Do you have a subscription to a law library service today, or is the vendor expected to provide the law library subscription? Vendor

32 Are the 8 visitation phone sets wired to the incarcerated individual phone system for recording and monitoring today? Yes

33 What is the anticipated start date for this contract? July 2025

34. Please outline the fees that are being charged to end-users for any required services, including deposits for tablet usage and emails or photos:

a. Account Funding Fee via Web

b. Account Funding Fee via IVR

c. Account Funding Fee via Live Operator SEE ATACHED REPORT

35. Please provide a copy of all current contracts and amendments pertaining to all services under this RFP. See Attached

36. Please provide details about any commission, cost reimbursement, technology grants, signing bonuses, or any other compensation the County receive from the current vendor. See Attached

37. the commission % being paid on e-messaging and streaming/entertainment services? (Tablet

Subscription - 10%, Tablet Media - 10%, e-Messaging -20%)

38. current rates for all revenue generating services currently installed (i.e. phone calling, video visits, e-messaging, streaming services, entertainment, etc.) (Phones $0.21/min, Video Visitation $7.99/20 minutes was old price but that product hasn't been turned on in years, eMessaging $.20/stamp, for media (songs $1.19-$2.23, Albums $1.51 -$22.93, Movies - $3.99-$9.99, TV Shows - $1.74-$2.49).

39. a copy of the revenue and commission reports for all revenue generating services (phones, video visitation, e-messaging, etc), covering the last 6-month period? See Attached Report

40. Are there currently any daily or weekly limits applied to remote video visits made through the tablets? We do not do remote visits.

41. We would like to respectfully inquire if Rockland County would consider granting a 7–10-day extension to the RFP submission deadline, if possible? This would allow vendors additional time to assess the released answers to questions and put together their best possible response. This has been done on Addendum 3

42. Would Rockland County please provide us with a copy of the current correctional communications agreement, along with any amendments available? An official FOIL request must be made for these documents via the Rockland County Website.

The information in this addendum supersedes any contradictory information set forth in the contract documents.

Acknowledge receipt of this addendum in the space provided on the signature page of the bid proposal. Failure to do so may subject the bidder to disqualification. This addendum forms a part of the contract documents.

SIGNED:

Paul J. Brennan

PAUL J. BRENNAN, FNIGP, NIGP-CPP, CPPO

DIRECTOR OF PURCHASING

ADDENDUM

6/17/25

Securus Technologies, LLC.

COM-042 Call Commission Report - December, 2024 through May, 2025

RUN DATE: 1/21/2025 6:13:09 PM Process Date: 6/11/2025 7:26:58 AM Site: ROCKLAND COUNTY JAIL - NY Contract ID: I-390335

Securus Debit

Orig. ANI Local Revenue

Local Mins.

Local Calls

Intralata Revenue

Intra lata

Mins.

Intra-lata

Calls

Interlata Revenue

Inter lata Mins.

Inter-lata

Calls

Interstate Revenue

Inter state Mins.

Inter-state Calls

Intralata/ Interstate Revenue

Intralata/ Interstate

Mins.

Intralata/ Interstate

Calls

Inter-national Revenue

Inter-national

Mins.

Inter-national

Calls

Total Revenue

Total Mins.

Total Calls

Commission

8459993679 $21,970.62 104622 15524 $21,665.07 103167 12963 $6,914.88 32928 4103 $7,223.58 34398 4890 $0.00 0 0 $2,051.7

7262 1481 $59,825.93 282377 38961 $50,852.04

Total: $21,970.62 104622 15524 $21,665.07 103167 12963 $6,914.88 32928 4103 $7,223.58 34398 4890 $0.00 0 0 $2,051.78 7262 1481 $59,825.93 282377 38961 $50,852.04

Prepaid Collect

Orig. ANI Local Revenue

Local Mins.

Local Calls

Intralata Revenue

Intra lata

Mins.

Intra-lata

Calls

Interlata Revenue

Inter lata Mins.

Inter-lata

Calls

Interstate Revenue

Inter state Mins.

Inter-state Calls

Intralata/ Interstate Revenue

Intralata/ Interstate

Mins.

Intralata/ Interstate

Calls

Inter-national Revenue

Inter-national

Mins.

Inter-national

Calls

Total Revenue

Total Mins.

Total Calls

Commission

8459993679 $16,863.63 80303 7327 $15,109.29 71949 6021 $2,337.72 11132 882 $4,902.45 23345 1505 $0.00 0 0 $0.00 0 0 $39,213.09 186729 15735 $33,331.13

Total: $16,863.63 80303 7327 $15,109.29 71949 6021 $2,337.72 11132 882 $4,902.45 23345 1505 $0.00 0 0 $0.00 0 0 $39,213.09 186729 15735 $33,331.13

Grand Total: $5,725.86 27266 3527 $6,650.70 31670 3379 $1,219.68 5808 818 $1,564.29 7449 978 $0.00 0 0 $603.14 2122 357 $15,763.67 74315 9059 $13,399.12

Grand Total: $6,180.93 29433 3549 $6,471.99 30819 3528 $1,609.23 7663 998 $1,421.28 6768 835 $0.00 0 0 $392.75 1385 252 $16,076.18 76068 9162 $13,664.75

Grand Total: $6,176.94 29414 3503 $5,194.77 24737 2750 $1,325.10 6310 740 $1,514.52 7212 820 $0.00 0 0 $178.76 633 163 $14,390.09 68306 7976 $12,231.58

Grand Total: $7,083.72 33732 4223 $6,608.49 31469 3282 $1,287.09 6129 801 $2,312.31 11011 1100 $0.00 0 0 $266.37 942 210 $17,557.98 83283 9616 $14,924.28

Grand Total: $6,880.65 32765 4122 $6,657.63 31703 3242 $1,597.05 7605 810 $2,654.40 12640 1370 $0.00 0 0 $325.48 1122 222 $18,115.21 85835 9766 $15,397.93

COM-042 - SEC_CST_STRAT_CONSOL_DATE_RANGE

Revenue Type Orig. ANI Items Revenue Commission

AIS VMail $0.00 $0.00

Call Subscription 0 $0.00 $0.00

Coin-operated Pay Telephones $0.00 $0.00

GTL Dialaround 0 $0.00 $0.00

Instant Pay - Pay Now 0 $0.00

Instant Pay - Text2Connect 0 $0.00

Legacy Operator Assistant 0 $0.00 $0.00

Outbound Voicemail (Interstate) 0 $0.00 $0.00

Outbound Voicemail (NonInterstate) 0 $0.00 $0.00

Securus Text Connect $0.00 $0.00

SIM 0 $0.00

Tablet - Accessories $0.00 $0.00

Tablets 450 $3,375.00 $337.50

Video Connect 0 $0.00 $0.00

Video Connect Subscription 0 $0.00 $0.00

VMail 0 $0.00 $0.00

Total: $3,375.00 $337.50

OTHER REVENUE

MEDIA REVENUE

Revenue Type Orig. ANI Items Revenue Commission

Media - Game Subscriptions 18 $60.85 $6.09

Grand Total: $6,786.15 32315 3927 $5,190.78 24718 2803 $2,214.45 10545 818 $2,659.23 12663 1292 $0.00 0 0 $285.28 1058 277 $17,135.89 81299 9117 $14,565.51

Total Revenue:

Calculated Commission: $91,564.73

$155,986.47 eMESSAGING Stamps Used Purchase Price of Stamp

Revenue Commission

29,292 $0.27 $7,843.20 $1,568.64

21,854 $0.26 $5,706.50 $1,141.30

11,941 $0.28 $3,318.45 $663.69

Total: 63,087 $16,868.15 $3,373.63

Media - Game Subscriptions - CDF 18 $12.17 $1.22

Media - Games 208 $1,019.27 $101.93

Media - Games - CDF 208 $416.00 $41.60

Media - Movies 2819 $9,282.81 $928.28

Media - Movies - CDF 2819 $8,457.00 $845.70

Media - Music 2618 $5,870.32 $587.03

Media - Music Subscriptions 33 $320.67 $32.07

Media - Music Subscriptions - CDF 33 $99.00 $9.90

Media - Newsstand 40 $199.60 $19.96

Media - Newsstand - CDF 40 $40.00 $4.00

Media - TV Shows 4439 $5,736.75 $573.68

Media - TV Shows - CDF 4439 $5,189.86 $518.99

Total: $36,704.30 $3,670.43

TRAFFIC BREAKDOWN

Call Type Revenue Minutes Calls Commission

Prepaid Collect $39,213.09 186,729 15,735 $33,331.13

Interlata $2,337.72 11,132 882 $1,987.06

International $0.00 0 0 $0.00

Interstate $4,902.45 23,345 1,505 $4,167.08

Intralata $15,109.29 71,949 6,021 $12,842.90

Intralata/Interstate $0.00 0 0 $0.00

Local $16,863.63 80,303 7,327 $14,334.09

Securus Debit $59,825.93 282,377 38,961 $50,852.04

Interlata $6,914.88 32,928 4,103 $5,877.65

International $2,051.78 7,262 1,481 $1,744.01

Interstate $7,223.58 34,398 4,890 $6,140.04

Intralata $21,665.07 103,167 12,963 $18,415.31

Intralata/Interstate $0.00 0 0 $0.00

Local $21,970.62 104,622 15,524 $18,675.03

Totals: $99,039.02 469,106 54,696 $84,183.17

MAG Requirement 0

Commission Due: $91,564.73 http://mi-ssrs01/ReportServer mue32613 Highlight mue32613 Highlight mue32613 Highlight mue32613 Highlight