Historical Data - NICS Contract - Performance Work Statement.pdf

NNM11AA04C

National Aeronautics and Space Administration (NASA) Integrated Communications Services (NICS)

Attachment J-1

Performance Work Statement

J-1-1

Change Information Page

Document History

Document Number Version/Change Issue Date Effective Date

Mod 1 Mod 5 Mod 6

June 1, 2011 July 12, 2011

August 1, 2011

Mod 8 Mod 11 Mod 17

August 15, 2011 September 22, 2011 December 29, 2011

Mod 21 Mod 23 Mod 33 Mod 37 Mod 48

February 14, 2012 April 1, 2012 July 9, 2012 July 26, 2012

October 31, 2012

Mod 52 November 28, 2012

Mod 55 December 12, 2012

Mod 59 January 3, 2013

Mod 60 January 11, 2013

Mod 68 Mod 72 Mod 78 Mod 82

February 14, 2013 March 19, 2013 May 15, 2013 June 25, 2013

Mod 90 September 25, 2013

Mod 92 Mod 102

October 24, 2013 February 7,2014

Mod 105 Mod 106 Mod 108

March 18, 2014 March 27, 2014

April 9, 2014

Mod 117 Mod 125 Mod 129

July 22, 2014 September 12, 2014 September 26, 2014

Mod 131 Mod 132 Mod 133

October 29, 2014 November 7, 2014

November 19, 2014

(Mod 292)

J-1-2

Document History

Document Number Version/Change Issue Date Effective Date

Mod 138 Mod 141 Mod 143 Mod 146 Mod 153 Mod 159 Mod 164 Mod 169 Mod 170 Mod 172 Mod 176 Mod 179 Mod 185 Mod 187 Mod 196 Mod 198 Mod 199 Mod 200 Mod 208 Mod 215 Mod 220 Mod 226 Mod 231 Mod 234 Mod 236 Mod 237 Mod 242 Mod 246 Mod 261 Mod 263 Mod 264 Mod 266 Mod 271

January 2015 January 2015 February 2015

March 2015 May 2015 June 2015

August 2015 September 2015

October 2015 November 2015 January 2016 February 2016

March 2016 April 2016

August 2016 August 2016 August 2016

September 2016 November 2016 January 2017 March 2017 June 2017 July 2017

August 2017 September 2017 September 2017 December 2017 January 2018 August 2018 August 2018

September 2018 October 2018

December 2018

J-1-3

Document History

Document Number Version/Change Issue Date Effective Date

Mod 273 Mod 275 Mod 276 Mod 279 Mod 282 Mod 289 Mod 292

January 2019 February 2019 February 2019

March 2019 April 2019 July 2019

August 2019

J-1-4

Table of Contents

1 NASA INTEGRATED COMMUNICATIONS SERVICES (NICS)

1.1 INTRODUCTION AND OVERVIEW

1.2 GOALS AND OBJECTIVES

1.3 CHARACTERISTICS OF SUCCESS

1.4 GOVERNMENT-RETAINED AUTHORITIES

1.5 PWS OVERVIEW

2 CONTRACT MANAGEMENT

2.1 PROGRAM MANAGEMENT

2.2 FINANCIAL MANAGEMENT

2.3 LOGISTICS

2.3.1 Property/Inventory Management 17

2.3.2 Shipping/Receiving/Inspection Services 18

2.3.3 Vehicles 19

2.4 CONTRACT PHASE-IN/TRANSITION MANAGEMENT

2.4.1 Contract Phase-In 19

2.4.2 Contract Transition 19

2.5 PROCUREMENT SERVICES

2.6 SECURITY MANAGEMENT

2.6.1 Physical Security 21

2.6.2 Information Technology (IT) Security 21

2.6.3 Export Control 22

2.6.4 Emergency Management 22

2.7 SAFETY, HEALTH AND ENVIRONMENTAL (SHE) MANAGEMENT

2.8 FACILITIES MANAGEMENT

2.9 QUALITY ASSURANCE AND MANAGEMENT

2.10 I3P PROGRAM INTEGRATION

2.11 OTHER INTERFACE POINTS

2.12 CONTRACT AND SUBCONTRACT ADMINISTRATION

3 ENTERPRISE SERVICES

3.1 CORPORATE NETWORK SERVICES

3.1.1 Internet Protocol Address Management (IPAM) 30

3.1.2 Remote Access Services (RAS) 31

3.2 CORPORATE VOICE SERVICES

3.3 (RESERVED)

3.4 CORPORATE DATA SERVICES

3.4.1 Routed Data 33

3.4.2 Data Center Networks 34

3.4.3 Custom Networks 35

J-1-5

3.4.4 Firewall Services 35

3.4.5 Proxy Services 36

3.4.6 (RESERVED) 36

3.4.7 Layer 2 VPN Services 36

3.4.8 International Services 37

3.4.9 HyperSonic Network Support 37

3.5 CORPORATE COLLABORATION SERVICES

3.5.1 Video Conferencing Services (VCS) 38

3.5.2 Audio Conferencing Services (ACS) 39

3.5.3 Limited Service Video Conferencing Services (VCS) and Audio

Conferencing Services (ACS) 40

3.5.4 WEB COLLABORATION SERVICES (WCS) 41

3.6 CORPORATE MANAGEMENT AND OPERATIONS

3.6.1 Corporate Service Monitoring and Management 46

3.6.2 Collaboration Management and Monitoring 49

3.6.3 Technical Field Support 52

3.6.4 Maintenance 53

3.6.5 Corporate Services Scheduling 53

3.6.6 Tier 2 Service Desk Management and Integration 54

3.7 MISSION SERVICES

3.7.1 Mission Voice Services 55

3.7.2 Mission Video Services 56

3.7.3 Mission Routed Data Services 56

3.7.4 Mission Integration Services 57

3.7.5 Mission Dedicated Data and Custom Services 58

3.7.6 Center-Specific Mission Services 59

3.7.7 Mission IT Security Services 59

3.7.8 Mission Configuration Management and Documentation 60

3.8 MISSION MANAGEMENT AND OPERATIONS

3.8.1 Communications Control 61

3.8.2 Installation and Maintenance 63

3.8.3 Mission Network Scheduling 64

3.8.4 Mission Security Operations Support 64

3.8.5 Mission Facilities Management 65

3.9 CUSTOMER RELATIONSHIP MANAGEMENT

3.10 SERVICE MANAGEMENT

3.10.1 Facilities Engineering IT Support 66

3.10.2 CSO Service Delivery Support Software 67

3.10.3 Configuration Management 69

3.11 STRATEGY GENERATION

3.11.1 PREFORMULATION FOR THE AUTOMATED BEHAVIORAL

ANALYsIs (AuBA) PILOT 72

3.12 CORPORATE IT SECURITY SERVICES

J-1-6

3.12.1 Intrusion Detection/Incident Response 72

3.12.2 IT Security Perimeter 74

3.12.3 NISN Security Services 74

3.12.4 GSFC IT Security Support Services 74

3.12.5 AFRC IT Security Support Services 75

3.13 GSA CONTRACT INTEGRATION

3.13.1 ENTERPRISE INFRASTRUCTURE SOLUTIONS (EIS) INTEGRATED

PROCUREMENT TEAM (IPT) SUPPORT 79

3.14 CABLE PLANT SERVICES

3.14.1 AFRC specific requirements 80

3.14.2 MSFC/MAF specific requirements 81

3.15 VOIP / TELEPHONE SERVICES

3.15.1 ARC Specific Requirements 83

3.15.2 GRC Specific Requirements 83

3.15.3 JSC Specific Requirements 84

3.15.4 KSC Specific Requirements 84

3.15.5 NSSC Specific Requirements 84

3.15.6 SSC Specific Requirements 85

3.16 ENTERPRISE VIDEO CONTENT DELIVERY NETWORK (EVCDN)

4 CENTER AND ASSOCIATED COMPONENT FACILITY SERVICES

4.1 AMES RESEARCH CENTER (ARC)

4.1.1 (RESERVED) 87

4.1.2 Emergency Warning Systems (RESERVED) 87

4.1.3 Public Address Systems (RESERVED) 87

4.1.4 Radio Services (RESERVED) 87

4.1.5 (RESERVED) 87

4.1.6 (RESERVED) 87

4.1.7 Cable Television Services (RESERVED) 87

4.2 ARMSTRONG FLIGHT RESEARCH CENTER (AFRC)

4.2.1 (RESERVED) 88

4.2.2 Emergency Warning System (Reserved) 88

4.2.3 Public Address System 88

4.2.4 Radio Services (Reserved) 88

4.2.5 (Reserved) 88

4.2.6 (Reserved) 88

4.2.7 Cable Television Services (Reserved) 88

4.3 GLENN RESEARCH CENTER (GRC)

4.3.1 (RESERVED) 89

4.3.2 Emergency Warning Systems (RESERVED) 89

4.3.3 Public Address Systems (RESERVED) 89

4.3.4 Radio Services 89

4.3.5 (RESERVED) 89

J-1-7

4.3.6 (RESERVED) 89

4.3.7 Cable Television Services 89

4.4 GODDARD SPACE FLIGHT CENTER (GSFC)

4.4.1 (RESERVED) 91

4.4.2 Emergency Warning Systems 91

4.4.3 Public Address Systems 91

4.4.4 Radio Services 91

4.4.5 (RESERVED) 91

4.4.6 (RESERVED) 91

4.4.7 Cable Television Services 91

4.4.8 WFF ITCD Video Transmission System Support 92

4.5 HEADQUARTERS (HQ)

4.5.1 (RESERVED) 94

4.5.2 Emergency Warning System 94

4.5.3 Public Address System 94

4.5.4 Radio Services (RESERVED) 94

4.5.5 (RESERVED) 94

4.5.6 (RESERVED) 94

4.5.7 Cable Television Services 94

4.6 JET PROPULSION LABORATORY (JPL) (RESERVED)

4.6.1 (RESERVED) 96

4.6.2 Emergency Warning Systems 96

4.6.3 Public Address Systems 96

4.6.4 Radio Services 96

4.6.5 (RESERVED) 96

4.6.6 (RESERVED) 96

4.6.7 Cable Television Services 96

4.7 JOHNSON SPACE CENTER (JSC)

4.7.1 (RESERVED) 97

4.7.2 Emergency Warning Systems (RESERVED) 97

4.7.3 Public Address Systems 97

4.7.4 Radio Services 97

4.7.5 (RESERVED) 98

4.7.6 (RESERVeD) 98

4.7.7 Cable Television Services 98

4.8 KENNEDY SPACE CENTER (KSC)

4.8.1 (RESERVED) 99

4.8.2 Emergency Warning Systems (RESERVED) 99

4.8.3 Public Address Systems (RESERVED) 99

4.8.4 Radio Services (RESERVED) 99

4.8.5 (RESERVED) 99

4.8.6 (RESERVED) 99

4.8.7 Cable Television Services (RESERVED) 99

J-1-8

4.9 LANGELY RESEARCH CENTER (LaRC)

4.9.1 (RESERVED) 100

4.9.2 Emergency Warning Systems (RESERVED) 100

4.9.3 Public Address Systems (RESERVED) 100

4.9.4 Radio Services (RESERVED) 100

4.9.5 (RESERVED) 100

4.9.6 (RESERVED) 100

4.9.7 Cable Television Services 100

4.10 MARSHALL SPACE FLIGHT CENTER (MSFC)

4.10.1 (RESERVED) 102

4.10.2 Emergency Warning Systems 102

4.10.3 Public Address Systems 102

4.10.4 Radio Services 103

4.10.5 (RESERVED) 103

4.10.6 (RESERVED) 103

4.10.7 Cable Television Services (RESERVED) 103

4.10.8 (RESERVED) 103

4.10.9 MSFC and MAF Physical Access Control Systems 103

4.10.10 Emergency Telecommunications 106

4.10.11 Facsimile Services 107

4.11 NASA SHARED SERVICES CENTER (NSSC)

4.11.1 (RESERVED) 108

4.11.2 Emergency Warning Systems (RESERVED) 108

4.11.3 Public Address Systems (RESERVED) 108

4.11.4 Radio Services (RESERVED) 108

4.11.5 (RESERVED) 108

4.11.6 (RESERVED) 108

4.11.7 Cable Television Services (RESERVED) 108

4.12 STENNIS SPACE CENTER (SSC)

4.12.1 (RESERVED) 109

4.12.2 Emergency Warning Systems (RESERVED) 109

4.12.3 Public Address Systems (RESERVED) 109

4.12.4 Radio Services (RESERVED) 109

4.12.5 (RESERVED) 109

4.12.6 (RESERVED) 109

4.12.7 Cable Television Services (RESERVED) 109

5 INFRASTRUCTURE PROJECTS

5.1 NICS INCIDENT TRACKING SYSTEM (NITS) PROJECT

5.2 NICS SERVICE ORDER FULFILLMENT SYSTEM (NSOFS) PROJECT

5.3 NICS CONSOLIDATED CONFIGURATION MANAGEMENT SYSTEM

(NC2MS) PROJECT

J-1-9

5.4 CONSOLIDATED CORPORATE NETWORK OPERATIONS CENTER

(C2NOC) PROJECT

5.5 RESERVED FOR FUTURE INDEFINITE DELIVERY INDEFINITE

QUANTITY (IDIQ) PROJECTS

5.6 MISSION BACKBONE TRansition (MBT) PrOJECT

5.6.1 PROJECT FORMULATION THROUGH SYSTEM REQUIREMENTS

REVIEW (SRR) 113

5.6.2 POST FORMULATION 114

5.7 IN-HOUSE VOICE CONFERENCING (IHVOC) PROJECT

5.7.1 PROJECT FORMULATION THROUGH SYSTEM REQUIREMENTS

REVIEW (SRR) 114

5.8 ENTERPRISE EXTERNAL BORDER

5.9 ENTERPRISE INTERNAL BORDER

5.10 SERVICE MANAGEMENT IMPROVEMENTS (SMi) PROJECT

5.11 SERVICE DELIVERY ENHANCEMENTS (SDE)

5.12 INTERNET PROTOCOL TELEVISION (IPTV) PROJECT

6 UNIQUE SERVICES

6.1 RUSSIA IT SERVICES

6.1.1 Russia IT Wide Area Network (WAN) 118

6.1.2 Russia IT Local Area Network (LAN) 119

6.1.3 Russia IT End User Support 119

6.1.4 Russia IT Security 119

6.1.5 Technology Shipping, Export Control, and Equipment Inventory 120

6.1.6 Bi-Annual Congressional Reporting 120

6.1.7 Tier 1 Service Desk Support 120

6.2 NASA NATIONAL SECURITY SYSTEMS (NSS) SERVICE IT SUPPORT .120

6.3 DIGITAL TELEVISION (DTV) ENGINEERING SERVICES

6.4 PILOT AUTOMATED BEHAVIORAL ANALYSIS (AUBA) SYSTEM

6.5 CONTINUOUS DIAGNOSTICS & MITIGATION (CDM) AND

CYBERSECURITY & POLICY DIVISION (CSPD) SUPPORT

6.6 UNIQUE VIDEO SERVICES

6.7 CONTINUOUS DIAGNOSTICS & MITIGATION (CDM) - MISSION

SUPPORT

J-1-10

1 NASA INTEGRATED COMMUNICATIONS SERVICES (NICS)

1.1 INTRODUCTION AND OVERVIEW

Since its establishment, the National Aeronautics and Space Administration (NASA) (also referred to as the Government or the Agency) has continued to evolve as a result of changing missions and priorities. Similarly, NASA’s Information Technology (IT) infrastructure is evolving toward a level of maturity that will allow it to successfully change NASA’s existing IT environment into a seamless and truly integrated IT architecture. NASA recognizes that effectively and efficiently creating, researching, managing, preserving, protecting, and disseminating the information required to achieve the objectives of space exploration, as well as other NASA missions, is vital to mission success.

The nature of NASA’s program implementation model requires extensive cross-Center collaboration which is vital to the planning, design, and development of mission-related capabilities and technology in the future. NASA, therefore, requires a seamless technical IT infrastructure to ensure interoperability both within programs and across Centers and facilities.

The NICS contract will develop a long-term arrangement with the commercial sector to provide and manage the vast majority of NASA’s IT communications infrastructure.

NASA considers its IT communications infrastructure assets vital to its continuing success as the world leader in aeronautics, space exploration, and scientific research. NASA personnel use IT to support NASA’s core business, scientific, research, and computational activities. It is imperative that the commercial sector deliver secure and cost-effective IT services that meet NASA mission and program needs while achieving efficiency and high level customer satisfaction.

Within this framework, the task of the NICS contractor (hereafter referred to as the contractor) is to provide, manage, secure, and maintain IT services that meet the requirements as defined in this Performance Work Statement (PWS) and Appendix A, I3P Cross Functional Performance Work Statement.

The existing NASA Integrated Services Network (NISN) provides the Wide Area Network (WAN) communications infrastructure between NASA Centers, whereas independent Center-managed contracts provide Metropolitan and Local Area Network (MAN and LAN) communications within the NASA facilities. In this configuration, the present network is not optimally configured to accomplish the seamless, technical infrastructure to ensure effective and efficient interoperability.

Central to the I3P initiative is the recognition that responsibility for major elements of the Agency’s ‘As-Is’ IT environment must be consolidated into a smaller number of integrated Agency-wide I3P contracts. The I3P vision for the NICS contract is an end-to-end seamless communications network that encompasses both the existing NISN and Center Local Area Network (LAN) services at NASA Centers and associated component facilities. NASA is expecting the NICS contractor to continually reduce cost based on contractor routine incremental improvements in productivity.

J-1-11

Attachment J-1, Appendix A, Cross Functional Performance Work Statement, is referred to several times within this PWS and forms an integral part of the overall NICS work requirements.

Appendix A provides a detailed description of the NASA “go to” IT environment (described briefly in PWS sections 1.1 through 1.4 of this PWS) and outlines the cross functional requirements that are the responsibility of the contractor. In this regard, Appendix A goes into greater detail in describing some aspects of the NICS contractor’s responsibility than this parent document, Attachment J-1, Performance Work Statement.

1.2 GOALS AND OBJECTIVES

The NASA Chief Information Officer (CIO) has established the following principles to guide tactical decisions and planning now and in the future:

a. Mission Enabling: IT at NASA serves to enable NASA's business and mission processes.

b. Integrated: NASA will implement IT that enables integration of business and mission processes and information across organizational boundaries.

c. Efficient: NASA will implement IT to achieve efficiencies and ensure that IT is efficiently implemented.

d. Secure: NASA will implement and sustain secure IT solutions.

Using these four principles as guidance, NASA is pursuing a strategy intended to:

a. Clearly define that the CIO shall provide reliable and efficient IT infrastructure services; and

b. Standardize and consolidate infrastructure to provide end-to-end visibility, improving security, reducing cost and enabling collaboration.

In direct support of these key principles and strategy, the following goals and objectives are established for the NICS contract:

Goal 1: Consolidate the provisioning of IT communications infrastructure services across all NASA Centers and Facilities using a single Agency solution.

Objectives:

a. Achieve operational efficiencies through standardized hardware and software solutions.

b. Improve service and end-user experience by providing standardized service delivery across all Centers and Facilities.

c. Increase insight into NASA’s IT assets.

d. Leverage economies of scale to obtain a lower overall cost on a per capita basis.

Goal 2: Ensure NASA’s mission is enabled by the Agency IT communications infrastructure solution.

J-1-12

Objectives:

a. Provide a sufficiently flexible approach to meet the diverse needs of NASA’s mission.

b. Serve as a mission enabler by appropriately infusing emerging technology and transforming IT communications infrastructure as NASA’s mission evolves.

c. Enable NASA users to seamlessly collaborate across organizational boundaries.

Goal 3: Improve NASA’s IT security posture.

Objectives:

a. Become the single provider of IT Security solutions within the NICS scope for all IT communications infrastructure across the Agency.

b. Provide a standardized, coordinated, and rapid response to IT Security issues.

c. Implement consistent IT Security on services.

d. Secure systems in a manner that enables NASA’s mission.

Goal 4: Improve the management of NASA’s IT infrastructure.

Objectives:

a. Provide a consolidated interface for IT communications infrastructure in support of

NASA IT Governance.

b. Operate and maintain the NASA enterprise IT communications infrastructure.

c. Align service delivery with Information Technology Infrastructure Library

(ITIL Version 3.0).

Goal 5: Enable a mechanism for transformation of NASA’s IT communications infrastructure in support of emerging mission requirements.

Objectives:

a. Enable infusion of new technologies across the Agency through partnership between the Government and the NICS contractor.

b. Assist IT communications infrastructure adoption of new technologies that enable

NASA’s mission while minimizing adverse impacts.

c. Infuse new technology while maintaining cost efficiencies.

d. Facilitate the Agency’s IT communications infrastructure transformation through application of Government and industry best practices.

1.3 CHARACTERISTICS OF SUCCESS

The following characteristics are representative indicators of successful attainment of the above goals and objectives:

a. Seamless integration between NICS operations and the other I3P contracts is achieved.

b. NICS demonstrates an integrated, streamlined support of the Agency and Center governance model and processes.

c. Participation in NICS grows so that maximum participation is achieved.

J-1-13

d. NICS is routinely cited by Government and industry as a model for quality of service and cost containment.

e. Demonstration of improved NICS services at a per capita decreased cost on an annual basis.

f. NASA mission organizations repeatedly seek out the NICS contractor to partner with in meeting their IT infrastructure service needs.

g. The NICS configuration control data is an authoritative source for communications configuration management across the Agency.

h. Repeated achievement of indicators reflecting a strong IT security posture in IT infrastructure services. Examples include:

1. The reduction in the number of IT Security incidents associated with NICS systems always meeting or exceeding Agency metrics.

2. Results from external reviews (Office of Management and Budget

(OMB)/General Services Administration (GSA) report cards, third-party audits, etc.) are repeatedly positive in areas associated with NICS services.

3. Seamless integration of NICS operations and the NASA Security Operations Center (SOC) is achieved.

4. Certification and Accreditation (C&A) is achieved on all NICS systems with near-zero Plan of Action & Milestones (POA&M) items.

5. A contract management structure exists that supports infusion of emerging technologies in NICS services, anticipates changing mission requirements, and implements robust and flexible change management.

1.4 GOVERNMENT-RETAINED AUTHORITIES

The Government will retain a set of key authorities that encompass the overall service strategy and service design related to IT communications infrastructure services. The Government will also retain authority for all demand management, governance, and approval functions associated with NICS. In addition, the Government will perform key roles in customer relationship management.

General information about responsibilities of the NICS Project Office is provided in Appendix A, Cross Functional Performance Work Statement. Within the Project Office, a Project Office Manager (POM) will be responsible for oversight of NICS operations. Management of the NICS contract will be carried out by the Contracting Officer (CO) and Contracting Officer’s Representative (COR). In support of the COR’s responsibilities, NICS Technical Monitors (TMs) will be appointed to provide local Center and Associated Component Facilities oversight, as required.

In support of the Government’s retained authorities, the contractor will review proposed changes to such things as Agency and Center IT policies, architectures, standards, and procedures and recommend additions, modifications, and deletions as needed to ensure conformity with the NICS contract. The contractor will advise the Agency of any adverse impacts to stability, cost, architecture, interoperability, compatibility, or service and recommend mitigation strategies. The contractor will surface to the NICS COR any issues caused by proposed changes to Agency and Center IT policies, architectures, standards, and procedures during the informal or formal review cycles in accordance with PWS Section 3.11.

(Mod 242)

J-1-14

To assure maintenance of the NASA IT architectural configuration, the contractor will follow the process set forth in NASA Policy Directive (NPD) 2800.1, Managing Information Technology.

The contractor will bring recommendations for changes to the NASA IT architecture and standards to the attention of the NICS COR. The NICS COR is responsible for ensuring that the review and approval process is conducted in compliance with NPD 2800.1. The contractor will support the NICS COR when presenting NICS issues and resolutions to the OCIO or other Agency organizations. This support will include such things as travel to meetings, video teleconferences, voice teleconferences, and the development of support documentation.

In addition to Project Office Configuration Control Boards (CCBs), each Center or associated component facility may convene their local CCB, which will include a NICS contractor representative. Functions of the CCB include approving proposed changes to local architectures and standards, to ensure consistency with Agency interoperability and compatibility standards.

1.5 PWS OVERVIEW

Within this framework, the contractor's mission is to provide IT services to meet the requirements as defined by this PWS. The PWS consists of the following sections:

a. Contract Management: These services include program management, financial management, logistics, contract Phase-In/Transition management, procurement, security management, safety, health & environmental management, facilities management, quality assurance and management, I3P program integration, other interface points, and contract and subcontract administration.

b. Enterprise Services: These services include network services, voice services, data services, collaboration services, corporate management and operations, mission services, mission management and operations, customer relationship management, service management, strategy generation, IT security support, GSA contract integration, cable plant services, and Voice over Internet Protocol (VoIP) / telephone services. This is to include WAN and LAN communication services at all NASA Centers and associated component facilities.

c. Center and Associated Component Facility Services: These services include Center and associated component facility-specific services such as Emergency Warning System (EWS), public address system, radio, and cable television (TV).

d. Infrastructure Projects: This activity includes both continuation and new projects and shall include all the effort to perform projects such as NICS Incident Tracking System, NICS Service Order Fulfillment System, NICS Consolidated Configuration Management System, Consolidated Corporate Network Operations Center Project, and other NASA-approved projects. These projects shall be accomplished in accordance with NPR 7120.7, NASA Information Technology and Institutional Infrastructure Program and Project Management Requirements.

e. Unique Services: These services include infrastructure (i.e. desktop, LAN management) for Russia IT services, NASA National Security Systems (NSS) service IT support, and Digital Television (DTV) engineering services, Automated Behavioral Analysis (AuBA) system services, Continuous Diagnostics & Mitigation (CDM) support, and internet protocol video and video captioning services.

J-1-15

2 CONTRACT MANAGEMENT

The contractor shall provide contract management services including program management, financial management, logistics, contract Phase-In/transition management, procurement services, security management, safety, health, and environmental management, facilities management, quality assurance and management, I3P program integration, other interface points, and contract and subcontract administration.

2.1 PROGRAM MANAGEMENT

The contractor shall perform cost, schedule, risk, and technical management of all NICS services, functions, and tasks. The contractor shall:

a. Provide, implement, and maintain the Management Plan in accordance with DRD 1294MA-001, Management Plan.

b. Maintain records management in accordance with NPD 1440.6, NASA Records Management, and NPR 1441.1, NASA Records Retention Schedules.

c. Prepare and submit monthly reports of project plans, status, and schedules in accordance with DRD 1294MA-018, NICS Monthly Status Review Report. Prepare and conduct monthly program management reviews including presentation and discussion of program priorities, project statuses, significant accomplishments, risk management, and problem areas.

d. Prepare and submit the “Top Five Report”, which provides status, progress, and problem information on a bi-weekly basis in accordance with DRD 1294MA-005, Documentation.

e. Track and provide status of official communication with the Contracting Officer’s Representative (COR) such as technical direction, requests for information, and transmittals.

f. Assist NASA with risk management consistent with the requirements defined by NPR 7120.7, NASA Information Technology and Institutional Infrastructure Program and Project Management Requirements (e.g. Risk Management Plan, Analysis, and Tracking Reports). Additionally, the contractor shall participate in recurring risk management meetings, and coordinate with Agency and Center Chief Information Officers (CIOs) in the execution of its responsibilities.

g. Measure and report the service level objectives and performance for each of the services defined in this PWS in accordance with DRD 1294MA-008, Service Performance Report.

h. Prepare and submit a Contractor Self-Assessment Report in accordance with DRD 1294MA-012, Contractor Self-Assessment Report.

i. Prepare and submit a Work Breakdown Structure (WBS) and WBS Dictionary in accordance with DRD 1294MA-006, Work Breakdown Structure and WBS Dictionary.

j. Adhere to all Government, Agency, and Center-specific documents as listed in Attachment J-10, Applicable Regulations and Procedures. The contractor shall bring to the attention of the Contracting Officer any conflicts between the listed documents.

J-1-16

The contractor shall align their services and operations processes with the Information Technology Infrastructure Library (ITIL) Version 3 as defined in the Cross-Functional PWS described in Attachment J-1 Appendix A, Cross Functional Performance Work Statement, to establish common terminology and processes across all of the I3P contracts. ITIL is a commonly accepted information technology service management framework that provides a cohesive set of public and private sector best practices which are supported by a comprehensive qualifications scheme, accredited training and certification organizations, and implementation and assessment tools.

2.2 FINANCIAL MANAGEMENT

The contractor shall perform all business and financial functions necessary to fulfill the requirements of this contract and integrate these functions across all areas of performance. The contractor shall also provide on-going business analysis and respond to requests and inquiries from the Government relating to budget, schedule, Work Year Equivalents (WYE), cost plans, NASA-defined work packages, and cost performance. In performing these functions, the contractor shall:

a. Provide and maintain a contractor financial management system in accordance with DRD 1294MA-011, Financial Management Report and DRD 1294MA-009, Cost Reports. The contractor’s system shall be the authoritative source for contractor financial data across all PWS elements and shall provide committed, obligated, accrued and actual costs. DRD 1294MA-011, Financial Management Report, will be entered into NASA’s financial system, SAP Core Financials.

b. Prepare and submit DRD 1294MA-009, Cost Reports, which include detailed monthly financial analyses by customer and/or fund source based on the approved yearly plan for each service, project, and/or customer by cost and WYE. The analysis shall provide variance explanations in the areas of actual cost versus planned, estimate at completion of current Fiscal Year (FY), funding balances, overtime, and

WYE.

c. Prepare and submit monthly financial management reports (NASA Form 533M& 533Q) in accordance with DRD 1294MA-011, Financial Management Report.

d. Assist in the preparation of the NASA Program Planning, Budgeting, Execution (PPBE) process, which typically includes five-year budget projection planning.

e. Assist in the preparation and statusing of NASA-defined work packages such as service requests, customer-funded services, and Center-specific services.

f. Assist in the preparation of financial data for business cases.

g. Provide cost data for services in support of ITIL processes.

h. Assist in the preparation of OMB Exhibit 300, Business Case Analyses, as required.

i. Prepare and submit the Cost Performance Report in accordance with DRD 1294MA-

013, Cost Performance Reports.

2.3 LOGISTICS

The contractor shall provide logistics management functions to support services as detailed in this contract, in accordance with Agency and Site/Center guidelines, policies, and directives, and as specified in Clause G.6, Installation-Accountable Government Property (Deviation) Alternate 1 (Deviation), Clause G.17, NICS Property Accountability, and Clause G.18, Center-Specific

(Mod 170)

J-1-17

Shipping and Receiving Procedures. These functions include property/inventory management, shipping/receiving/inspection services, and vehicles.

2.3.1 PROPERTY/INVENTORY MANAGEMENT

The contractor shall perform property management functions in accordance with NPR 4100.1, NASA Materials Inventory Management Manual, NPD 4200.1, Equipment Management, NPR 4200.1, NASA Equipment Management Procedural Requirements, NPR 4200.2, Equipment Management Manual for Property Custodians, and NPR 4300.1, NASA Personal Property Disposal Procedural Requirements. In performance of these functions, the contractor shall:

a. Prepare, implement, and maintain the Government Property Management Plan in accordance with DRD 1294LS-001, Government Property Management Plan.

b. Enter all required data for property acquired by the contractor into a NICS-specific sub-installation within the NSSC domain of the NASA Integrated Asset Management Property, Plant, and Equipment (IAM PP&E) database, apply Radio Frequency Identification (RFID) tag at time of receipt at the applicable centers identified in the table in G-18, assign the property to the requiring organization/end user, prepare a Government-designated form for property and financial traceability, and maintain supporting documentation.

c. Coordinate with Center logistics organizations to facilitate the transfer of property from legacy contracts to the NICS-specific sub-installation within the NSSC domain of PP&E during contract phase-in/transition.

d. Manage property not recorded in NASA systems and managed under NASA Procedural Requirements in accordance with FAR 52.245-1, Government Property, including but not limited to providing and maintaining an asset management tool.

e. Prepare and maintain an Asset Management Report in accordance with DRD 1294MA-005, Documentation, identifying and listing all NICS property.

f. Perform property custodian functions in accordance with NPR 4200.2, Equipment Management Manual for Property Custodians, for all property as listed in Attachment J-9, Installation-Accountable Government Property.

g. Perform property user functions as delineated in Clause G.6, Installation-Accountable Government Property (Deviation), Alternate I (Deviation).

h. Utilize Government systems to screen for excess property needed in support of the contract and use the resulting components in support of the infrastructure in a cost-effective manner.

i. Survey manufacturers of components which are important to the supportability of NICS communications systems to identify and respond to "last production runs" in sufficient time to continue to support the affected system.

j. Identify excess and obsolete out-of-service assets, and initiate disposal in accordance with Agency, Center, and associated component facility guidelines, policies, and directives.

k. Ensure all items removed from service have all data removed prior to excess, in accordance with the applicable policies and procedures listed in Attachment J-10, Applicable Regulations and Procedures.

l. Utilize the existing property tags permanently affixed to all existing assets. Utilize Government-provided NASA Equipment Control Number (ECN) and apply Radio

(Mod 199)

J-1-18

Frequency Identification (RFID) tag at time of receipt at the applicable centers identified in the table in G-18, tags and decals for acquired or procured property.

m. Affix a unique NICS identifier or bullet tag to all NICS-managed property.

n. Establish loan agreements for all IAGP that will be utilized at off-site locations.

o. Conduct an annual physical inventory of all NICS IAGP in coordination with the

NSSC Logistics organization and facilitate related communications with NASA Center Supply and Equipment Management Officers.

p. Utilize Government-provided Radio Frequency Identification (RFID) tags for government management equipment of three thousand dollars and above or sensitive item at the applicable centers identified in the table in G-18.

q. Conduct an annual physical inventory of the GSA Networx AT&T Mission equipment) and provide the results to the NASA Networx AT&T Mission COR.

Track all change activity (location change, replacement, etc.) in the NITSM (NPAM) and report monthly to the NASA Networx AT&T Mission COR.

In extreme circumstances where a piece of equipment is not physically accessible due to access restrictions or location (geographical or otherwise), the contractor may request a waiver, from the agency SEMO, to utilize the process of generating an electronic signal (ping) to validate an asset is active and in use as inventoried. This process will be initiated by the Contractor only after obtaining a waiver from the Agency SEMO. The Contractor will be responsible for documenting the generation and receipt of the electronic signal acknowledgement for the piece of equipment that is not accessible by the Contractor at the time the inventory is required to be conducted. If approved by the SEMO, the date the electronic signal (ping) is conducted will be the date recorded (as an override) in SAP as the “Date of Last Inventoried”, and this shall be accepted as evidence of the equipment’s physical and working presence. The Contractor will be responsible for documenting and maintaining the records and waivers associated with “electronic pinging” of such equipment per Government regulations.

2.3.2 SHIPPING/RECEIVING/INSPECTION SERVICES

The contractor shall utilize the most cost-efficient procedures and storage for shipping/receiving/inspection services. The contractor shall comply with Agency, Center, and associated component facility guidelines, policies, and directives listed in Attachment J-10, Applicable Regulations and Procedures, Clause G.6, Installation-Accountable Government Property (Deviation) Alternate 1 (Deviation), Clause G.17, NICS Property Accountability, and Clause G.18, Center-Specific Shipping and Receiving Procedures. The contractor may utilize Government-provided receiving or storage facilities (See Clause G.18) for receipt and storage of hardware, software, and other associated property to meet the requirements of this contract. If contractor-provided receiving or storage facilities are utilized, the contractor shall ensure that such facilities provide adequate protection of all items to which the Government has or will obtain title. In addition, the contractor shall:

a. Prepare items for shipping with required documentation.

b. Provide receiving and inspection functions including accountability, storage and warehousing support.

(Mod 199)

J-1-19

c. Document transfer of property between Centers utilizing a Form DD1149 or other NASA-designated form.

2.3.3 VEHICLES

The contractor shall, where applicable, use vehicles from the Center or associated facility vehicle pool, or furnish and maintain all vehicles in support of contract requirements (see Clause G.18 Center-Specific Shipping and Receiving Procedures). The contractor shall further be responsible for performing vehicle management functions in accordance with NPR 6200.1, NASA Transportation and General Traffic Management and NPD 6000.1, Transportation Management, GSA leasing and reporting requirements, Center or associated component facility-specific vehicle management policies and procedures, and Executive Order 13423, Strengthening Federal Environmental, Energy, and Transportation Management.

In performance of these services, the contractor shall:

a. Utilize GSA schedules to satisfy the requirements for motor vehicles to the maximum practicable extent.

b. Utilize Center-provided vehicles, where available, to satisfy the requirement.

c. Utilize on-site fueling stations for fueling GSA-leased vehicles and Government-furnished vehicles.

d. Ensure that all drivers have proper state licenses, with the applicable endorsements, for requisite equipment being operated.

2.4 CONTRACT PHASE-IN/TRANSITION MANAGEMENT

The contractor shall provide contract phase-in/transition management functions to support Agency transformation of multiple legacy contracts into a single contract, NICS. These functions include contract phase-in and contract transition.

2.4.1 CONTRACT PHASE-IN

The contractor shall provide the services necessary to perform all Phase-In activities in accordance with the schedule delineated in Attachment J-19, Contract Phase-In/Transition Schedule. NOTE: The Phase-In activities will be conducted under a separate Purchase Order and are not considered within the scope of the NICS contract.

2.4.2 CONTRACT TRANSITION

The contractor shall provide the services necessary to transition, and assume full contractual responsibility for, those Center communications services identified for transition subsequent to the contract Phase-In period, in accordance with Attachment J-19, Contract Phase-In/Transition Schedule, and DRD 1294MA-003, Transition Plan.

2.5 PROCUREMENT SERVICES

The contractor shall provide effective, customer-focused procurement and purchased services that result in the delivery of consistently high-quality products, services, and deliverables (not otherwise furnished by the Government) required to perform the services and functions specified in the PWS and to accomplish the NICS mission. This includes utilizing Agency-wide or Government-wide contracts or site software license agreements for the systems assigned to the

(Mod 55)

J-1-20 contractor. Commodities or services of the types normally purchased under the NICS contract to support the NICS mission may be purchased for use outside of the NICS contract at the request of the government.

The contractor shall also develop and execute documentation to support the procurement of services, supplies, materials, and equipment including, but not limited to: consumables and store stock; replacement parts or equipment; routine and critical spares; purchase, rental, lease, or maintenance of equipment; hardware and hardware upgrades; temporary labor services; vendor maintenance agreements; software, such as software necessary to perform the operations and maintenance functions of this contract; and software licenses, such as systems and applications licenses, subscription, renewal and enhancement services, and software maintenance.

In performing the procurement functions, the contractor shall:

a. Maintain management, control, and visibility of intra-company, subcontractor, lease agreements, and major vendor activities that are used to fulfill contract requirements.

b. Maintain accountability for quality and timeliness, including expediting of high priority items, of the goods and services that are subcontracted or procured.

c. Establish and ensure continuous certification of a Government-approved purchasing system in accordance with the Federal Acquisition Regulations (FAR) and NASA FAR Supplement (NFS).

d. RESERVED

e. Provide small business and small disadvantaged business concerns the maximum practical opportunity to receive a fair portion of procurement awards.

f. Establish a status and tracking system for all acquisitions from receipt of purchase request through close-out of acquisition documentation. The tracking system shall provide visibility of order status to the requestor. Documentation in the tracking system shall include, but is not limited to:

1. Assigned work or purchase request number.

2. Date of receipt.

3. Date order or subcontract is placed.

4. Order delivery or completion date.

5. Actual receipt or completion date.

6. Actual delivery date to requestor.

7. Vendor name, address, and contact information.

8. Order dollar value.

9. Assigned buyer.

g. Coordinate with requestors to confirm requirements for any item with hazardous content, prior to ordering.

h. Generate and maintain purchasing and subcontracting documentation sufficient to ensure compliance with the Contractor’s approved purchasing system and allow for audit of all such documentation as required by the Government. These documentation files shall allow for clear traceability through all phases of the acquisition cycle, and shall include, commensurate with the size and complexity of the acquisition, purchase request/funding documentation, evaluation plans, requests

(Mod 11)

J-1-21 for quotation/proposal, successful and unsuccessful quotations/offers, negotiation documentation including rationale for selection, and copy of award document.

i. Procure and manage telecommunications services that are not available via GSA contracts, as defined in PWS 3.12.

j. Ensure that procurements of systems and applications associated with one or more of the six covered Electronic and Information Technology Accessibility product groups specified below comply with the applicable standards contained with the Federal Acquisition Circular 97-27, Electronic and Information Technology (EIT) Accessibility, Section 508 of the Rehabilitation Act of 1973. The applicable Technical Standards (Subpart B) include:

1. Software Applications and Operating Systems (1194.21).

2. Web-based Intranet and Internet Information and Applications (1194.22).

3. Telecommunications Products (1194.23).

4. Video or Multimedia Products (1194.24).

5. Self-Contained Closed Products (1194.25).

6. Desktop and Portable Computers (1194.26).

2.6 SECURITY MANAGEMENT

The contractor shall provide NICS security management services including physical security, IT security, export control, and emergency management.

2.6.1 PHYSICAL SECURITY

The contractor shall implement a comprehensive security program consistent with NASA, Department of Defense (DoD), and Center-specific regulations and procedures as listed in Appendix J-10, Applicable Regulations and Procedures, for the performance of the NICS mission and the protection of assigned assets and equipment.

2.6.2 INFORMATION TECHNOLOGY (IT) SECURITY

The contractor shall incorporate appropriate safeguards in accordance with applicable NASA IT security standards to ensure availability, integrity, and confidentiality of information and IT resources utilized in performance of this contract. The contractor shall submit all data in accordance with applicable Government standard formats and protocols. Further, the contractor shall:

a. Assist NASA in the development, documentation, management and integration of operational and technical IT security policies, procedures and control measures in accordance with NPR 2810.1, Security of Information Technology, NPR 1600.1, NASA Security Program Procedural Requirements, NFS 1852.204-76, Security Requirements for Unclassified Information Technology Resources, and other guidelines identified in Attachment J-10, Applicable Regulations and Procedures.

b. Ensure that systems institute information security controls as outlined in the National Institute of Standards and Technologies (NIST) Special Publication SP 800-53, Recommended Security Controls for Federal Information Systems.

c. Ensure that systems meet the Federal Information Security Management Act (FISMA) requirements for Certification and Accreditation (C&A).

J-1-22

d. Ensure that systems secure sensitive data, as it is stored or transmitted across the network, complies with NPR 2810.1, Security of Information Technology, and Federal Information Processing Standards (FIPS).

e. Prepare, submit, and maintain Contractor Account Management documentation to include contractor user account information (e.g. userids, access, quotas, and requirements), smart cards, and secure tokens in accordance with DRD 1294MA-005, Documentation.

f. Ensure that when using NASA IP address space, only NASA-provided external Internet connections shall be used in accordance with NPR 2810.1, Security of Information Technology, and associated NASA Information Technology Requirements (NITRs).

2.6.3 EXPORT CONTROL

The contractor shall implement a comprehensive export control process consistent with applicable NASA, Department of State, and Department of Commerce regulations and procedures for the performance of the NICS mission. The contractor shall comply with NASA FAR Supplement 1852.225-70, Export Licenses, NPD 2190.1, NASA Export Control Program, and NPR 2190.1, NASA Export Control Program. The contractor shall also:

a. Prepare, submit, and maintain an Export Control Plan in accordance with DRD 1294MA-010, Export Control Plan and Reports.

b. Provide a monthly report of all export control activities in accordance with DRD 1294MA-010, Export Control Plan and Reports.

c. Maintain a database recording export control activities that is accessible to contractor and NASA personnel as designated by the COR.

2.6.4 EMERGENCY MANAGEMENT

Each Center CIO has key responsibilities related to the Center’s Continuity of Operations (COOP) in accordance with NPR 1040.1, NASA Continuity of Operations (COOP) Planning and Procedural Requirements. The contractor shall provide each Center CIO with the necessary NICS support to meet COOP requirements by providing related IT materials, equipment and emergency-essential personnel in support of the COOP. Additionally, the contractor shall support the operations of the Mobile Emergency Operations Vehicles (MEOV), which are a set of vehicles that provide Command, Control, and Communications for NASA during a natural or man-made disaster. This support shall include monitoring of the vehicles for operational readiness.

2.7 SAFETY, HEALTH AND ENVIRONMENTAL (SHE) MANAGEMENT

The contractor shall establish and implement an industrial safety, occupational health, and environmental program that prevents employee fatalities, reduces the number of incidents, reduces the severity of employee injuries and illnesses, and protects the environment through the ongoing planning, implementation, integration and management control of these programs in accordance with DRD 1294SA-001, Safety, Health, and Environmental (SHE) Plan. The SHE Plan shall address each of the following SHE core program requirements in detail that are applicable to the contracted effort and include a matrix that identifies where each requirement is addressed:

(Mod 72)

J-1-23

a. Management leadership and employee involvement.

b. System and worksite analysis.

c. Hazard prevention and control.

d. Safety, health, and environmental training.

For each NASA Center where work will be performed, the contractor shall coordinate with each Center’s Safety and Mission Assurance Directorate/Office to ensure compliance with that Center’s specific safety, health, and environmental requirements, delineated in Attachment J-10, Applicable Regulations and Procedures, and shall maintain an up-to-date listing of Center Safety Points of Contact to facilitate communications.

The contractor shall report mishaps and safety statistics to the Center’s Safety Office in accordance with DRD 1294SA-002. The contractor shall submit directly into the NASA Incident Reporting Information System (IRIS) or shall use the forms listed in section 15.4 of DRD 1294SA-002 or electronic equivalent to report mishaps and related information required to produce the safety metrics.

The contractor shall ensure that all work, including that which may require exposure to asbestos, is performed in accordance with all Federal, State, Local, and Center-specific safety, health, environment, and fire protection/prevention regulations and procedures, as well as the contractor’s Safety and Health Plan per DRD 1294SA-001, Safety, Health, and Environmental (SHE) Plan, and each Center’s applicable asbestos requirements. The contractor shall also provide safety, training, and protective equipment as required.

The contractor shall prepare and submit Environmental and Energy Consuming Product Compliance Reports in accordance with DRD 1294SA-003.

Additionally, the contractor shall provide, implement, and maintain procurement controls, including contractor policies and procedures governing standards of conduct, procurement processes and practices, and the prevention of waste, fraud and abuse, in accordance with DRD 1294MA-005, Documentation.

2.8 FACILITIES MANAGEMENT

The contractor shall provide, implement, and maintain a uniform process of managing the use of assigned facility space in accordance with DRD 1294MA-005, Documentation. In performance of this function, the contractor shall:

a. Maintain documentation as a basis for requesting and recommending additional space and reallocation of assigned space or interior partitions.

b. Maintain floor plans of all assigned facility space to reflect the location of…