JPR1280.2F updated.pdf

Johnson Space Center Procedural Requirements

JPR No.: 1280.2F Effective Date: 05/31/2017 Expiration Date: 05/31/2027

Verify correct version before use at: https://cdms.nasa.gov/ JSC Form JF2420B (Revised January 21, 2020) (MS Word August 28, 2006)

Verify correct version before use

Compliance is Mandatory

QUALITY MANUAL

Revalidation, May 2022

Responsible Office: Safety and Mission Assurance Directorate https://cdms.nasa.gov/

Quality Manual

JPR No.: 1280.2F

Expiration Date: 05/31/2027

TABLE OF CONTENTS

PREFACE

P.1 PURPOSE

P.2 APPLICABILITY

P.3 AUTHORITY

P.4 APPLICABLE DOCUMENTS AND FORMS

P.5 MEASUREMENT/VERIFICATION

P.6 CANCELLATION/RESCISSION

CHAPTER 1 SCOPE

CHAPTER 2 QMS OBJECTIVES

CHAPTER 3 REQUIREMENTS

3.1 FLOW-DOWN

3.2 QUALITY SYSTEM PANEL

3.3 CENTER DIRECTOR

3.4 CENTER MANAGEMENT

3.5 OFFICE OF KNOWLEDGE AND QUALITY MANAGEMENT SYSTEMS

3.6 DIRECTOR, DIRECTORATE-LEVEL ORGANIZATION

3.7 SUPERVISORS AND STAFF

CHAPTER 4 QUALITY MANAGEMENT SYSTEM DOCUMENTATION

4.1 JSC DIRECTIVES

4.2 JSC FORMS

4.3 ORGANIZATIONAL CONTROLLED DOCUMENTATION

4.4 EXTERNAL DOCUMENTS

CHAPTER 5 CERTIFICATIONS

CHAPTER 6 RECORDS AND FORMS

APPENDIX A ACRONYMS, TERMS, AND DEFINITIONS

APPENDIX B QMS CORE DIRECTIVES

APPENDIX C JSC DIRECTIVES MAPPED TO QMS CORE FUNCTIONS

APPENDIX D COMPLIANCE MAP

APPENDIX E CHANGE HISTORY LOG FOR FORMER JPR 5335.3

APPENDIX F REFERENCE DOCUMENTS

Expiration Date: 05/31/2022

Change Record Log Revision Date Originator Description of Changes

Baseline 10/2007 AC3/Larry.

Dyer Change ISO 9000 Office to Management

Integration Office.

Convert JPR 5335.3 to JPR 1280.2.

Move Key Characteristics to JPR 1281.9 Process Control.

Update Appendices of Core Functions, Center-wide Processes and Compliance Map

A 4/2009 AK/Larry.

Dyer Incorporate organizational changes and QMS management responsibilities from JPR 1281.1, and cancel JPR 1281.1

B 9/2011 NA/ Walter.

Marker 483-0117

OPR changed from AK/Jeanie Engle to NA/Terry Wilcutt Incorporate changes required by AS9100, Rev C P.4 Added references to Risk Management documents

1.0 Added customer and applicable statutory

requirements

3.4.2 Added customer requirements for

measurement of product conformity and on-time delivery

3.4.4 Added Risk Management

3.4.5 Added Configuration Management

Appendix D Updated Compliance Map Update format to conform to NPR 1400.1E 3.5.1(1) and 3.6.2.c(1): Added “status of on-time delivery” in response to August 9-12/2011 NQA audit nonconformance

C 11/2011 NA/Cheryl Andrews 483-5979

Changes needed to address QPID 2106 Records in Documents and QPID 2109 Contents of Master List:

Section 3.2: Correction that QSP does not approve Center-level documents; it must pre-review the QMS Core Directives.

Section 3.4.2(g.2): Clarified OTD as appropriate.

Moved Section 3.4.5 CM from Center Mgmt responsibility to 3.6.3 Director responsibility.

Section 3.5.1 (j.1): Clarified OTD as appropriate.

Section 3.5.2 b. & d.: Corrected that MR reports to Associate Director, Management.

Section 3.6.2 (c.1): Clarified OTD as appropriate.

Section 4: Complete re-write to define QMS Documentation and identify Center procedure which controls each type of documentation.

Establishes that QMS documentation includes all JSC Directives; forms; organizational documents determined by the organizations to be necessary to ensure the effective planning, operation and control of its processes; and records.

Section 6: Identifies retention schedules for Management Review records.

Appendix A: Re-titled as QMS Core Directives Appendix B: (Was Appendix C) Now maps JSC Core Functions to Core Directives Eliminated previous Appendix C.

Appendix D. Compliance Map is now Appendix C.

D 12/2012 NA/Cheryl Andrews 483-5979

P.4: Added NPD 1001.0 NASA Strategic Plan

2.0 Objectives: Deleted list of previous JSC Goals

and stated generically.

Figure 1: Deleted box for “Vision for Exploration” 3.4.2(f): Added determination of methods for obtaining and using customer perception information per AS9100 Section 8.2.1(a).

3.4.3: Added words related to enhancing customer satisfaction per AS9100 Section 6.1(b)

3.6.1: Inserted € and (f) per AS9100 Section 8.4 Analysis of Data 3.7(a): Re-wrote to better reflect wording of AS9100 Section 7.2.3 Customer Communication Appendix A: Added for Definitions, Acronyms, and Terms.

Appendix C: Added AS9100 Section 7.2 to mapping for JPR 1281.4; added other organizational CM Plans

Administrative Change 1

2/2013 NA/Cheryl Andrews 483-5979

Reformat Section 3.6b.3(a) to itemize minimum input to a DLO QMS review.

Administrative Change 2

3/2013 NA/Cheryl Andrews 483-5979

Replace references to cancelled Directive JPR

1281.4 Design and Development with JPR 7120.3

Program/Project Management and Systems Engineering

E 9/2013 NA/Cheryl Andrews 483-5979

P.5b: Replaced Center Director Metrics with Center Quality System Management Reviews Chapter 1.0: Removed “quality management system” after the words “statutory and regulatory”;

added Export Compliance. Removed “functions that are common to” after the words “requirements and procedures for”.

Chapter 2.0: Removed version numbers from ISO 9001 and AS9100 references.

Insert 3.4.d: Flow-down of requirement from ISO/AS Section 6.3 Infrastructure.

3.6b.3.a(5): Include expiration of JSC Directives in status of document reviews 4.1d: Clarified definition of QMS Core functions and relationship to JSC Directives.

Chapter 5: Removed version number from ISO 9001 reference.

Appendix C: Changed Title to reflect mapping to JSC Directives, not only QMS Core Directives.

Added Core Function of Resource Management.

Appendix D: Moved trace of Sections 6.3 and 6.4 from JPR 1281.18 to JPR 1280.2

Administrative Change 1

10/2013 NA/Cheryl Andrews 483-5979

Appendix B.1.a. Changed OPR to NA.

Page Change

1/2015 NA/Cheryl Andrews 483-5979

P.4: Add JPD 8080.2 as Applicable Document 4.3a: Add ‘technical standards’ as organizational controlled documentation.

4.3j: Add description and controls for technical standards.

Administrative Change 2

5/2015 NA/Cheryl Andrews 483-5979

4.3.j: Changed “JSC technical standards”… to “Technical standards (aka design and procedural standards)…”

Administrative Change 3

8/2015 NA/Cheryl Andrews 483-5979

Section P.2.b: This Directive will never apply to JPL. Removed reference.

Administrative Change 4

1/2016 NA/Walter.

Marker 483-0117

3.6.b(3)a(2): Clarified customer feedback.

6.3: Corrected record disposition from 3 to 5 years.

F 1/2017 NA/Walter.

Marker 483-0117

3.4.e(8) Modified to make JSC Associate Director for Management the Management Representative for ISO9001/AS9100.

3.5 Modified to remove Management

Representative to be Office Head of Office of Knowledge and Quality Management.

Responsibility to Chair QSP shifted from Management Representative to Audit Manager.

Updated P.4 to list only the documents cited in this directive.

Added Appendix F for Reference Documents.

Page Change

9/2018 NA/Walter.

Marker 483-0117

Table of Contents: Updated page numbers.

3.3 (d): Added ability to delegate Management Review to Deputy Center Director or Associate Center Director.

3.4.b.(4): Added statutory.

3.4.b.(9) d(9): Corrected lettering of paragraphs c->a, d->b Deleted 3.4.b.(9).d(8).f Deleted 3.5.a (1) and (9) and renumber section.

Deleted 3.b. and shifted responsibilities of Management Rep to 3.4(d) and reletter paragraghs.

Added 3.5.c.(5) and (6) to require Centerwide Correctve Action Manager to initiate Corrective Action for systemic issues.

Section 3.7: Re-numbered Appendix D: Deleted JSC 63926

Revalidation 5/2022 NA/Walter Marker

• Updated signatory from William McArthur to Willie Lyles.

• Section 3.4d: Added 5 and 6.

• Section 3.4e: Deleted.

• Section 3.5a: Added ‘assist the

Management Representative in’.

• Section 3.5a(1)(2)(3): Grammar changes.

• Appendix C: Updated title of JPR 1700.1.

• Due to cancellation, removed reference to

NPD 8730.5 throughout document.

• Appendix D (D2): Removed (c) EA-WI-027 and re-alphabetized.

• Document format updated.

PREFACE

P.1 PURPOSE

This Quality Manual documents the scope and objectives of the JSC Quality Management System (QMS), and identifies the procedures established and their relationship to the requirements of the Standards to which it is certified. The Quality Manual also shows the flow-down of functional requirements from Agency policy to JSC operations, and establishes management responsibilities.

P.2 APPLICABILITY

a. This JSC Procedural Requirement (JPR) is applicable to all JSC NASA organizations, including Ellington Field and the Sonny Carter Training Facility, except for the following:

(1) White Sands Test Facility;

(2) Office of the Inspector General; and

(3) NASA Engineering Safety Center.

b. This language applies to contractors or grant recipients, or parties to agreements only to the extent specified or referenced in the appropriate contracts, grants, or agreements.

c. In this directive, all mandatory actions (i.e. requirements) are denoted by statements containing the term "shall". The terms: "may" or "can" denote discretionary privilege or permission; "should" denotes a good practice and is recommended, but not required; "will" denotes expected outcome; and "are/is" denotes descriptive material.

d. In this directive, all document citations are assumed to be the latest version unless otherwise noted.

P.3 AUTHORITY

JPD 1280.1, Quality Policy

P.4 APPLICABLE DOCUMENTS AND FORMS

a. NPR 8000.4, Agency Risk Management Procedural Requirements

b. JPD 1107.1, The JSC Organization

c. JPD 8080.2 JSC Design and Procedural Standards for Human Space Flight Equipment

d. JPR 1281.5, Document and Data Control

e. JPR 1281.17, JSC Audits

f. JPR 1410.2, JSC Directives Procedural Requirements

g. JPR 1420.3, JSC Forms Management Procedural Requirements

h. JPR 1440.3, JSC Records Management Procedural Requirements

i. JPR 1450.10, JSC Supplement to NPR 1450.10, NASA Correspondence Management and Communications Standards and Style

j. JPR 8000.4, JSC Risk Management Plan

P.5 MEASUREMENT/VERIFICATION

a. Audits, as prescribed by JPR 1281.17, shall be used to verify conformance with requirements.

b. Center Quality System Management Reviews shall verify implementation of the JSC Goals.

P.6 CANCELLATION

Supersedes JPR 1280.2F, Quality Manual, dated May 31, 2017.

Original Signed By:

Willie Lyles Director, Safety and Mission Assurance

Distribution:

JDMS

CHAPTER 1 SCOPE

The JSC QMS is a set of interrelated and interacting elements necessary to control the quality of JSC products and services. The QMS establishes requirements and procedures for the performance of all work performed by the Center, including resident program and project offices. The QMS also addresses customer and applicable statutory and regulatory requirements, implemented through the Safety and Health Program, Export Compliance program, and the Environmental Management System.

CHAPTER 2 QMS OBJECTIVES

QMS objectives support the NASA Goals and JSC Strategic Implementation Plan by providing processes that are effective, efficient and conformant to the ISO 9001 and AS9100 Standards for Quality Management Systems.

CHAPTER 3 REQUIREMENTS

3.1 Flow-Down

The products and services provided by JSC implement the NASA Strategic Plan. The Strategic Plan establishes the Agency’s mission, goals, and objectives. NASA mission directorates and program/project offices fund JSC directorates to provide products and services in fulfillment of those goals. JSC Management derives from Agency Governance and responsibilities established for the Center Director. The JSC QMS derives from Agency policy for internal controls, quality management and quality assurance. Requirements flow-down is shown as Figure 1.

Figure 1. Requirements flow-down and JSC management

3.2 Quality System Panel

The Quality System Panel (QSP) is established to operate, maintain, and improve the QMS implementation at the Johnson Space Center. Specific duties include:

a. Establishing working groups to resolve issues associated with Center-wide quality management,

b. Coordinating audit planning and review the results of audits,

c. Pre-reviewing changes to the QMS Core Directives in Appendix B,

d. Developing, reviewing, and approving Corrective and Preventive action plans for Center-wide issues,

e. Reviewing JSC corrective and preventive actions for trends or broader impacts,

f. Resolving quality management system issues among directorate level organizations,

g. Reviewing and approving activities seeking to improve the QMS,

h. Reviewing and approving the results of analysis to determine QMS performance.

3.3 Center Director

The Center Director establishes organization and structure including functional statements, delegations of authority, and lines of succession, which are documented in JPD 1107.1. Organizational web sites communicate local structure and functional activities. In addition, the Center Director shall:

a. Communicate to direct reports the importance of meeting customer requirements,

b. Establish the Quality Policy,

c. Ensure objectives for quality are established, measurable, and consistent with the Quality Policy,

d. Conduct Center-level management reviews, (may be delegated to Deputy Center Director or Associate Center Director), and

e. Ensure the availability of resources.

3.4 Center Management

a. Center Management is comprised of the Center Director, Deputy Center Director, Associate Center Director, and each Director of a Directorate Level Organization (DLO) including resident Program Managers, who shall set measurable objectives for quality at relevant levels within the organization, review the QMS to ensure its continuing effectiveness, and assess opportunities for improvement and the need for change.

b. Center Management shall ensure:

(1) The planning of the QMS is carried out to meet the objectives and requirements,

(2) Responsibilities and authorities are defined and communicated within the organization,

(3) QMS integrity is maintained when change occurs, whether planned or unplanned,

(4) Customer and statutory requirements are determined and are met with the aim of enhancing customer satisfaction,

(5) Product conformity and on-time delivery performance are measured and appropriate action is taken if planned results are not, or will not be, achieved,

(6) The organization determines the methods for obtaining, using and monitoring information relating to customer perception as to whether the organization has met customer requirements,

(7) Information to be monitored and used for evaluation of customer satisfaction includes:

(a) Product conformity,

(b) On-time delivery (as appropriate),

(c) Customer complaints, and

(d) Corrective action requests from the customer.

(8) The organization develops and implements plans for customer satisfaction improvement addressing deficiencies identified in the evaluation of customer satisfaction

(9) The organization assesses the effectiveness of the results of its customer satisfaction improvement effort by:

(a) Center Management shall demonstrate commitment to the operation and improvement of the QMS by ensuring the availability of resources needed to enhance customer satisfaction, and communicating to the organization the importance of meeting customer as well as statutory and regulatory requirements.

(b) Center Management shall determine, provide and maintain the infrastructure needed to achieve conformity to product requirements. Infrastructure includes, as applicable,

(1) Buildings, workspace and associated utilities,

(2) Process equipment (both hardware and software), and

(3) Supporting services (such as transport, communication or information systems).

c. Center Management shall establish, implement and maintain a process for managing risks that threaten the achievement of requirements including as appropriate to the organization and the product:

(1) Assignment of responsibilities for risk management,

(2) Definition of risk criteria (e.g., likelihood, consequences, risk acceptance),

(3) Identification, assessment and communication of risks throughout product or mission realization,

(4) Identification, implementation and management of actions to mitigate risks until closed or accepted,

(5) Acceptance of risks remaining after implementation of mitigating actions,

(6) Performance of Institutional Risk Management in conformance with JPR 8000.4,

(7) Program and Project production of a tailored Risk Management Plan, as specified in NPR 8000.4, which includes items a-e.

d. The Associate Center Director shall be the Management Representative for ISO9001 and AS9100.

The Management Representative shall:

(1) Ensure processes needed for the QMS are established, implemented, and maintained,

(2) Ensure the promotion and awareness of customer and statutory requirements throughout the Center,

(3) Resolve matters pertaining to quality management,

(4) Ensure the maintenance of the QMS third party certification,

(5) Be the client for Internal ISO9001 and As9100 audits and

(6) Be the client for the Quality Systems Management Report (QMSR) and

e. Center Management shall appoint a member of the organization’s management as the Management Representative.

3.5 Office of Knowledge and Quality Management Systems

a. The Manager shall assist the Management Representative in:

(1) Maintaining QMS certifications,

(2) Ensuringe that QMS content is adequate, resources are assigned, requirements are met,

(3) Ensuringe that processes needed for the QMS are established, implemented and maintained,

(4) Assist DLO, Source Boards, and Acquisition Strategy Meetings with the establishment and implementation of QMS requirements, including certifications, for inclusion in contracts and agreements, and with training,

(5) Designate an Audit Manager,

(6) Designate a Corrective Action Manager,

(7) Participate in agency-wide forums to communicate and act on common issues, improvements, best practices, and lessons learned to enable NASA to meet its mission and management system requirements,

(8) Review the performance and effectiveness of the QMS with Center Management semi-annually.

(a) Minimum input to a DLO QMS review includes information, including trends on:

(1) The results of audits,

(2) Customer satifaction and feedback from relevant interested parties (obtained from customer surveys, customer complaints, or reviews with customers),

(3) Process performance and product conformity of products and services,

(4) Status of preventive and corrective actions,

(5) Status of document reviews (including expiration of Directives owned by the

DLO),

(6) On-time delivery performance,

(7) Status of actions from previous management reviews,

(8) Changes that could affect the QMS, and

(9) Recommendations for improvement,

(10) The performance of external suppliers,

(11) The adequacy of resources,

(12) The effectiveness of actions taken to address risks and opportunities,

(13) Changes in external and internal issues that are relevant to the quality management system.

(b) Output from the review includes metrics, any decisions and actions related to:

(1) Improvement of the effectiveness of the QMS and its processes,

(2) Improvement of product related to customer requirements, and resource needs,

(3) Any need for change to the quality management system and,

(4) Any risks identified.

b. The Audit Manager shall:

(1) Ensure that processes needed for Internal and External Audits for ISO 9001 and AS9100 are established, implemented and maintained,

(2) Report to Director, Office of Knowledge and Quality Management Systems on the results of Internal ISO9001 and AS9100 audits,

(3) Plan and conduct Internal ISO9001 and AS9100 audits and,

(4) Serve as liaison for External Auditors conducting ISO9001 and AS9100 audits.

c. The Corrective Action Manager shall:

(1) Operate, maintain, measure, improve, and report on the JSC corrective action system, which includes corrective action, preventive action, continual improvement, methods and techniques, automated tools, and personnel training,

(2) Assist DLO Corrective Action Managers in the development of corrective and preventive action plans and execution of problem solving techniques,

(3) Work through the Quality Systems Panel to form working groups, as applicable, to perform corrective and preventive action for centerwide problems, or to perform actions to improve system performance,

(4) Monitor implementation of corrective and preventive actions for timely performance and effectiveness and take action when either one or both is not achieved,

(5) Review the results Directorate audits, assessments, surveillances, inspections, etc for systemic issues,

(6) Initiate Corrective Actions for any systemic issues found form (5) above.

3.6 Director, Directorate-level Organization

a. Directors shall ensure the implementation of the QMS by:

(1) Assuring the quality of work by knowing how the QMS applies to their operations and ensuring personnel have access to documentation, have completed required training, and are using approved processes and procedures;

(2) Establishing objectives for the quality of its operations or planned results for Directorate products and services, and implementing, monitoring, measuring, analyzing, and improving the processes needed to achieve them;

(3) Stopping any activity that is unsafe or that yields unsuitable products;

(4) Ensuring requirements for quality management are included in contracts and agreements, Surveillance Plans are prepared and implemented, qualified Contracting Officer's Representatives (COR) are assigned and attend required COR training, and the results of contractor surveillance are reviewed and action appropriate to the results of the review;

(5) Ensuring the appropriate data is determined, collected, and analyzed to demonstrate the suitability and effectiveness of the quality management system and to evaluate where continual improvement of the effectiveness of the quality management system can be made;

(6) Ensuring the data analysis provides information relating to customer satisfaction, conformity to product requirements, characteristics and trends of processes and products, including opportunities for preventive action, and suppliers;

(7) Continually improving operational effectiveness through the use of monitoring and measurements, audit, analysis of data, corrective and preventive actions, and management review;

(8) Obtaining process and product information from individual product and process owners and review at the Directorate level to determine whether planned results are being achieved.

b. Directors shall ensure the QMS is reviewed and improved by:

(1) Presiding over the DLO QMS Review (or delegating to the Deputy Director),

(2) Reviewing the organization’s implementation of the QMS and the level of performance and effectiveness achieved, at least semi-annually, using information obtained from project reviews, product/service and process monitoring and measurements, surveillance, and data analysis, to demonstrate QMS performance and effectiveness within the DLO, and to identify opportunity for improvement, by

(a) Minimum input to a DLO QMS review includes information, including trends, on:

(1) The results of audits,

(2) Customer satisfaction and feedback from relevant interested parties (obtained from customer surveys, customer complaints, or reviews with customers),

(3) Process performance and product conformity of products and services,

(4) Status of preventive and corrective actions,

(5) Status of document reviews (including expiration of Directives owned by the

DLO),

(6) On-time delivery performance,

(7) Status of actions from previous management reviews,

(8) Changes that could affect the QMS,

(9) Recommendations for improvement,

(10) The performance of external suppliers,

(11) The adequacy of resources,

(12) The effectiveness of actions taken to address risks and opportunities,

(13) Changes in external and internal issues that are relevant to the quality management system.

(b) Output from the review includes metrics, any decisions and actions related to

(1) Improvement of the effectiveness of the QMS and its processes,

(2) Improvement of product related to customer requirements, and resource needs,

(3) Any need for change to the quality management system and,

(4) Any risks identified.

(c) Minutes, along with data packages, and lists of participants are retained as records and submitted to the Office of Knowledge and Quality Management Systems, when requested.

c. A Directors shall establish, implement, and maintain configuration management (CM) processes that include, as appropriate to the product:

(1) Configuration management planning,

(2) Configuration identification,

(3) Change control,

(4) Configuration status accounting.

Note: See Appendix D, Compliance Map, for the list of Directorate CM procedures.

3.7 Supervisors and Staff

a. Supervisors and staff shall implement the QMS by ensuring that:

(1) Effective arrangements are determined and implemented for communicating with customers in relation to:

(a) Product information,

(b) Inquiries, contracts or order handling, including amendments, and

(c) Customer feedback, including customer complaints.

(2) Products and services are planned and developed under controlled conditions, measured, reviewed, and improved,

(3) Processes and their interactions used to provide products and services are defined, planned, measured, reviewed, and improved,

(4) Each defined process has a person or office responsible for its control and operation,

(5) Employee Performance Plans derive from the NASA Strategic Plan,

(6) Contracts and agreements include QMS requirements, and

(7) Contract administration includes surveillance commensurate with risk.

CHAPTER 4 QUALITY MANAGEMENT SYSTEM DOCUMENTATION

The quality management system documentation includes all JSC Directives; forms;

organizational documents determined by the organizations to be necessary to ensure the effective planning, operation and control of its processes; and records. All QMS documentation shall be controlled. External documents used in the QMS are also controlled but are not considered QMS documentation.

4.1 JSC Directives

a. JSC Directives are used to communicate policy, requirements and procedures applicable to all of JSC operations. JSC Directives derive from Agency or local policy and requirements. Directives shall be controlled in accordance with JPR 1410.2. JSC Directives may apply to contractors or grant recipients only to the extent specified or referenced in the appropriate contracts, grants, or agreements.

b. The Quality Policy, Quality Manual, and other directives listed in Appendix B are the QMS Core Directives and provide the QMS core requirements. The QMS Core Directives shall be conformant to authorizing NASA directives and the requirements of the ISO9001 and AS9100 Standards. The traceability between requirements of the standards and the QMS Core Directives is provided as Appendix D, – Compliance Map.

c Each QMS core directive has an Office of Primary Responsibility (OPR) which shall be responsible for overseeing the implementation of approved directives across JSC, configuration control, and compliance with authorizing directive(s). OPRs are identified in Appendix B.

d. The QMS core functions include the management processes and product-oriented processes. The product-oriented processes span the life cycle of product and service realization, from customer requirements through deployment. The relationship of QMS Core Directives to the product/service life cycle is shown as Figure 2. The mapping of JSC Directives to the QMS core functions is provided in Appendix C. All JSC Directives provide supporting policies and procedures to perform the Center’s product-oriented and management processes. Directives controlling processes which interact with a QMS core function shall be identified as Applicable Documents in the associated Core Directive.

Figure 2 Relationship of QMS Core Directives to the Product/Service Life cCycle.

4.2 JSC Forms

JSC Forms are available Center-wide and are used to implement Directives or multi-directorate procedures. Forms shall be controlled in accordance with JPR 1420.3.

4.3 Organizationally Controlled Documentation

a. Organizationally controlled documentation consists of the procedures, work instructions, forms, policies, charters, program/project management documents, project life-cycle documents, required training material, plans, technical standards, and records required by authorizing documents and/or created by the organization to describe and control its processes and produce its products. Each JSC Organization shall determine the documents, including forms and records, necessary to ensure the effective planning, operation and control of its processes (see JPR 1281.9). Organizationally controlled documentation may be in any format or medium.

b. Organizational documents used to specify the entire sequence of activities and interactions between functions in an end-to-end process are commonly referred to as procedures. These documents shall be controlled per JPR 1281.5.

c. Organizational documents used to implement specific tasks within a process or steps of a sub-process are commonly referred to as work instructions. These documents shall be controlled per JPR 1281.5.

d. Organizational forms used in the performance of organizational processes and work instructions shall be controlled in accordance with JPR 1281.5. Completed forms are records.

e. Organizational memorandum used to issue policy or charter forums affecting products or controlled processes shall be referenced in the controlled procedure and controlled in accordance with JPR 1450.10.

f. Program/Project management documents establish the organizational procedures for planning, operation, and control applicable to all program/project within that organization and shall be controlled in accordance with JPR 1281.5.

g. Project life-cycle documents are project-specific documents produced during the design and development of a product and shall be placed under the configuration management process of the product organization in accordance with Section 3.6.3 of this document.

h. Required training materials developed by the organization to qualify personnel to perform controlled processes shall be controlled in accordance with JPR 1281.5 or in

SATERN.

i. Organizational-level plans required by JSC Directives shall be controlled as specified by the authorizing Directive, or in accordance with JPR 1281.5 if the controls are not specified.

j. Technical standards (aka design and procedural standards) capture lessons learned and best practices for the design, development, test, and operation of spaceflight equipment. They are developed by JSC Directorate-level Organizations per JPD 8080.2 and shall be controlled in accordance with JPR 1281.5.

k. Uncontrolled documentation (including information-only web content, training presentations, etc.) may only be used to provide guidance and shall cite the controlled source of the information.

l. Organizational records are documents which state results achieved or provide evidence of activities performed, including evidence of conformity to requirements and of the effective operation of the quality management system. All records are federal records and shall be controlled in accordance with JPR 1440.3 and identified in the Organizational Records Inventory database at http://ori.jsc.nasa.gov/.

4.4 External Documents

External documents originate outside of JSC. Examples include NASA Directives, NASA Standards, industry standards, or other Government agency issuances like the Federal Acquisition Regulations. Documents of external origin determined by the organization to be necessary for the planning and operation of the quality management system shall be referenced in a controlled procedure or work instruction and their access and distribution within JSC controlled in accordance with JPR 1281.5.

CHAPTER 5 CERTIFICATIONS

The JSC QMS is certified as conformant to the ISO 9001 Standard and the SAE AS9100 Standard, as determined by a third-party registrar.

CHAPTER 6 RECORDS AND FORMS

The following records shall be established and maintained in accordance with JPR 1440.3:

Records Who Maintains Retention Schedule

6.1 Minutes, attendance, and

data packages for QSP meetings

Management Representative

NRRS 1/26.5A-destroy when 7 years old

6.2 Minutes, attendance and data

packages for QMS Reviews with Center Management

Management Representative

NRRS 1/26.5A- destroy when 7 years old

6.3

Minutes, attendance, data packages for QMS Reviews performed by Directors of a Directorate-level Organization

Directorate NRRS 1/26.5B- destroy when 5 years old

APPENDIX A. ACRONYMS, TERMS, and DEFINITIONS

ACRONYM TERM DEFINITION

COR Contracting Officer’s Representative

A person exercising authority and responsibility delegated by the CO.

DLO Directorate-level Organization

Directorates headed by Directors, and Program Offices headed by Program Managers, responsible for ensuring the implementation of the QMS.

OPR Office of Primary Responsibility

Directorate-level Organization with functional responsibility for defining and implementing the policy requirements and procedures contained within a Directive.

QMS Quality Management System

A set of interrelated and interacting elements necessary to control the quality of JSC products and services.

QSP Quality System Panel Operates, maintains, and improves the QMS implementation at the Johnson Space Center.

APPENDIX B QMS CORE DIRECTIVES

B.1 Directive Title OPR

a. JPD 1280.1 Quality Policy NA

b. JPR 1280.2 Quality Manual NA

c. JPR 1281.3 Agreements EA

d. JPR 7120.3 Program/Project Management and Systems Engineering

EA

e. JPR 1281.5 Document and Data Control IA

f. JPR 1281.6 Procurement BA

g. JPR 1281.7 Control of Customer-Supplied Product JA

h. JPR 1281.8 Product Identification and Traceability NA

i. JPR 1281.9 Process Control NA

j. JPR 1281.10 Inspection and Test NA

k. JPR 1281.11 Calibration EA

l. JPR 1281.13 Control of Non-Conforming Product NA

m. JPR 1281.14 Corrective and Preventive Action, and Continual Improvement

NA

n. JPR 1281.15 Identification, Handling, Storage, Packaging, Preservation and Delivery

JA

o. JPR 1281.17 JSC Audits NA

p. JPR 1281.18 Resource Management NA

q. JPR 1410.2 JSC Directives Procedural Requirements IA

r. JPR 1440.3 JSC Files and Records Management Procedures IA

APPENDIX C JSC DIRECTIVES mapped to QMS core functions C.1 Processes QMS Core Functions JSC Directive (Use is mandatory and subject to audit)

a. Management

Processes

Management Review Document Control

Records Control

Internal Audits Corrective/Preventive Action/Continual Improvement Resource Management

JPD 1280.1, Quality Policy JPR 1280.2, Quality Manual JPR 1410.2*, JSC Directives Procedural Requirements JPR 1281.5, Document and Data Control JPR 1450.10* Correspondence JPR 1440.3*, JSC Files and Records Management Procedure JPR 1281.17, Audits JPR 1281.14, Corrective and Preventive Action and Continual Improvement JPR 1281.18, Resource Management JPR 1040.4, Emergency Preparedness Plan JPR 1700.1, JSC Safety and Health Requirements JPC 2800.2, JSC Information Technology (IT) Investment Board Charter JPC 2800.6, JSC Information Technology Project Management Board Charter JPR 8553.1, Environmental Management Systems Manual JPR 8810.1, Facility Space Allocation and Utilization

b. Product- Oriented Processes

Customer Requirements JPR 1050.1*, Space Act Agreements JPR 1281.3, Agreements

Acquisition JPR 1281.6, Procurement Product/Process Planning JPR 7120.3* Program/Project

Management and Systems Engineering JPR 1281.9, Process Control

Product Design JPR 7120.3* Program/Project Management and Systems Engineering

C.1 Processes QMS Core Functions JSC Directive (Use is mandatory and subject to audit)

Product Development JPR 7120.3* Program/Project Management and Systems Engineering JPR 1281.7, Control of Customer- Supplied Product

Measure/Monitor/Correct JPR 1281.8, Product Identification and Traceability JPR 1281.10, Inspection and Testing JPR 1281.11, Control of Monitoring and Measurement Devices JPR 1281.13, Control of Non- Conforming Product

Deployment JPR 1281.15, Identification, Handling, Storage, Packaging, Preservation and Delivery

* Some of the Core Directives carry a different number in accordance with the Agency Filing Scheme.

APPENDIX D COMPLIANCE MAP

D.1 Directive ISO 9001 & AS 9100 Requirements

a. JPD 1280.1 5.3, 5.5.2

b. JPR 1280.2 4.1, 4.2.1, 4.2.2, 5.1, 5.2, 5.5.1, 5.5.3, 5.6, 6.1, 6.3, 6.4, 7.1.2, 7.1.3, 8.2.1, 8.4

c. JPR 1281.3 7.2

d. JPR 7120.3 7.1 (product), 7.2, 7.3.1, 7.3.2, 7.3.3, 7.3.4, 7.3.5, 7.3.6, 7.3.6.1, 7.3.6.2 (except 7.3.6.2b), 7.3.7

e. JPR 1410.2

JPR 1281.5 4.2.3

f. JPR 1281.6 7.4.1, 7.4.2

g. JPR 1281.7 7.5.4

h. JPR 1281.8 7.5.3

i. JPR 1281.9 3.2, 3.3, 3.4, 4.1, 5.2, 6.3b, 7.1 (process), 7.2, 7.5.1, 7.5.2, 8.1, 8.2.1, 8.2.3, 8.2.4

j. JPR 1281.10 7.3.6.2b, 7.4.3, 7.5.3 (test status), 8.2.4

k. JPR 1281.11 7.6

l. JPR 1281.13 8.3

m. JPR 1281.14 8.2.3, 8.5

n. JPR 1281.15 7.5.5

o. JPR 1281.17 8.2.2

p. JPR 1281.18 6.2

q. JPR 1440.3 4.2.4

r. Multiple* 7.1.3

D.2 *JSC implementation of Section 7.1.3 Configuration Management requirements is distributed with each organization having individual documents unique to the work being performed. Below is a partial list:

a. JSC 63420, Mission Control Center and Integrated Planning System Operational Change Control Policies

b. JSC 27029, Software Management Plan for Mission Control Center Applications

c. EA-WI-025, GFE Flight Project Software and Firmware Development

d. EPR 8820.3, Configuration Management of EA Technical Facilities

e. KA-WI-002, Configuration Management Process: Astromaterials Research Office

f. JSC 28330, SLSD Configuration Management-Management Plan

g. XA-ISO-001, Configuration Control Board Unique Work Instruction

h. SSP 41170, Configuration Management Requirements

i. SSP 50123, Configuration Management Handbook

j. JSC 29174, IRD Management Plan

APPENDIX E CHANGE HISTORY LOG FOR FORMER JPR 5335.3

Rev. Date Originator Description Basic 1/03 L. Dyer JPG 5335.3 re-writes content originally contained in JPD 5335.1D and JSC SLP 4.2.

Changes are not marked. JPD 5335.1E replaces JPD 5335.1D.

JPG 5335.1 cancels JSC SLP 4.2.

Rev A 8/03 L. Dyer Establish JSC Goals as quality objectives.

Includes minor word changes.

Rev B 9/04 L. Dyer Re-issue as a requirements document Add textual description of the JSC Goals

Rev C 3/06 L. Dyer Rescind SLP 4.3 and 4.20; Align QMS objectives, JSC Goals and management reviews; Add Procedures interactions; and Add content to accommodate AS9100 requirements.

Rev D 10/06 L. Dyer Revise Appendix B, Process Interactions to include the communication of key characteristics throughout a product life-cycle

APPENDIX F REFERENCE DOCUMENTS

NPD 1000.0, NASA Governance and Strategic Management Handbook NPD 1000.3, The NASA Organization NPD 1001.0, 2011 NASA Strategic Plan NPD 1200.1, NASA Internal Control NPD 1280.1, NASA Integrated Management System Policy NPR 7120.5, NASA Space Flight Program and Project Management Requirements NPR 7120.7, NASA Information Technology and Institutional Infrastructure Program and Project Management Requirements NPR 7120.8, NASA Research and Technology Program and Project Management Requirements JPD 8000.1, Institutional Risk Management

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