Attachment_9_-_Past_Performance_Questionnaire.pdf

80AFRC18R0001

Attachment 9

PAST PERFORMANCE QUESTIONNAIRE

Solicitation No. 80AFRC18R0001

NAME OF CONTRACTOR REQUESTING THE REFERENCE:

The purpose of this questionnaire is to obtain information regarding the quality of the above-named Contractor’s past performance relative to a contract, completed or in progress, at your company/agency. NASA Armstrong Flight Research Center’s Request for Proposal No.

80AFRC18R0001 requires Offerors to identify current or previous customers and solicit their response regarding our performance.

It is requested that the individual(s) responsible for the administrative oversight of the project (e.g.

COR, project manager, etc.) respond to this questionnaire.

Upon completion, please e-mail this questionnaire to: Angela Stinchfield, angela.t.stinchfield@nasa.gov and James G. Williams, james.g.williams-1@nasa.gov on or before February 15, 2018, 10:00 am PT.

The information contained in the completed Past Performance Questionnaire is considered sensitive and cannot be released to us, the Offeror. If you have any questions about the acquisition or the attached questionnaire, please direct your questions to Angela Stinchfield, angela.t.stinchfield@nasa.gov, (661) 276-5029, or James G. Williams, james.g.williams-1@nasa.gov, (661) 276-2501.

We appreciate your efforts on our behalf.

Sincerely, Name: ___________________________ Title: ___________________________

CONTRACT INFORMATION

Project Title and Contract Number:

Period of Performance, Including Option Periods:

Total Project Value, Including Option Periods:

Was the Offeror a prime contractor or subcontractor?

Contract type (firm-fixed price or cost-reimbursement):

Please provide your contact information, your role with this program/contract, and the length of your involvement.

Please provide a brief description of the scope of this project:

CONTRACTOR PERFORMANCE

Based on your knowledge of the contract identified above, please provide your assessment of how well the contractor performed on each of the following questions.

1. How consistent is/was the Contractor in understanding the customer’s requirements and providing sufficient staffing?

2. Did the Contractor provide fully trained, qualified and certified (if required) staffing per the requirement?

3. Was the Contractor able to recruit and retain quality personnel in a timely manner?

4. Did the Contractor provide for continuity of services during employee absenteeism and position vacancy?

5. How complete is/was the Contractor in keeping training records, certifications, and related documentation complete, accurate, and current?

6. Was the Contractor able to build effective working relationships with associate contractors, subcontractors and the government in a team environment?

7. How effective is/was the Contractor in identifying, responding and resolving problems?

8. How is/was the Contractor’s emphasis on safety protocol and responsiveness to mishap investigations (if applicable)?

9. Discuss the Contractor’s ability to seamlessly transition or phase-in under a newly awarded contract (if applicable):

10. Discuss the Contractor’s ability to provide sufficient management to ensure effective personnel performance over the course of the contract.

11. If you had a choice, would you hire this Contractor again? Why or why not?

In summary, please rate the quality of the Contractor’s services and overall performance:

____ Excellent/Exceptional: Of exceptional merit; exemplary performance in a timely, efficient, and economical manner; very minor (if any) deficiencies with no adverse effect on overall performance.

____ Very Good: Very effective performance, fully responsive to contract requirements;

contract requirements accomplished in a timely, efficient, and economical manner for the most part; only minor deficiencies.

____ Good/Satisfactory: Effective performance; fully responsive to contract requirements;

reportable deficiencies, but with little identifiable effect on overall performance.

____ Fair/Marginal: Meets or only slightly exceeds minimum acceptable standards; adequate results; reportable deficiencies with identifiable, but not substantial effects, on overall performance.

____ Poor/Unsatisfactory: Does not meet minimum acceptable standards in one or more areas;

remedial action required in one or more areas, deficiencies in one or more areas which adversely affect overall performance.