Attachment_2_-_AFRC_PWS.pdf

80AFRC18R0001

Attachment 2

PERFORMANCE WORK STATEMENT

NASA Armstrong Flight Research Center

Aircraft Flight Crew Support

October 1, 2017

National Aeronautics and Space Administration Armstrong Flight Research Center Edwards, California

Table of Contents

1.0 General Information...…………………………………………………………………………2

1.1 Background……………………………………………………………………………………2

1.2 Safety……………………………………………………………………

1.3 Place of Performance ………………………………………………………………………….3

1.4 Travel ………………………………………………………………………………………….3

1.5 Overtime ………………………………………………………………………………………3

1.6 Security Requirements ………………………………………………………………………...3

2.0 Requirements………………………………………………………………...………………...3

2.1 Objective ………………………………………………………………………………………3

2.2 Scope ……………………………………………………………………

2.3 Management…………………………………………………………………………………...4

2.4 Basic Services …………………………………………………………………………………4

2.5 Flight Crew Support……………… ……………………………………

2.6 Flight Operation Activities …………………………………………………………………….5

2.7 Flight Crew Services …………………………………………………………………………..6

2.8 Key Personnel………………………………………………………………………………….8

2.9 Training………………………………………………………………………………………..8

2.10 Performance Standard………………………………………………………………………...9

2.11 Deliverables………………………………………...……………………………………….11

Appendix A: Aircraft List………………………………………………………………...………12

Appendix B: Definitions, Acronyms and Reference Documents………………..………………..13

1.0 GENERAL INFORMATION

1.1 Background: NASA’s aircraft support all three of the Agency’s strategic goals: (1)

Expand the Frontiers of Knowledge, Capability, and Opportunity in Space, (2) Advance the Understanding of Earth and Develop Technologies to Improve the Quality of Life on Our Home Planet, and (3) Serve the American Public and Accomplish our Mission by Effectively Managing our People, Technical Capabilities, and Infrastructure. To develop a balanced overall program of airborne science, space and aeronautics consistent with Agency goals, the Agency continually adjusts the mix and usage of unique aircraft to efficiently meet the changing requirements. AFRC aircraft are operated to meet both Center and Agency platform, research, and support aircraft requirements.

NASA field centers manage and implement aircraft operations. NASA Headquarters’ Aircraft Management Division (AMD) establishes and enforces standards for safety as well as maintains the Agency inventory and validates annual usage. NASA-owned aircraft, including Uninhabited Aerial Systems (UAS), are Agency-wide resources available to support all NASA programs and missions. AMD continually reviews the NASA aircraft fleet against program and project requirements to insure the efficient and effective management of NASA’s aviation assets.

1.2 Safety: The aircrew shall execute flights safely and in accordance with all applicable

Center, Agency, and Federal Aviation Administration FAA guidelines. The Contractor shall participate in Center and Flight Operations level safety meetings, forums and initiatives as communicated by the Contracting Officer’s Representative (COR).

Participation includes both activity related to, preparation for, attendance at, and responses to such activities. These include, but are not limited to, Center Safety All- Hands meetings, Safety Management System audits and inspections, Safety culture surveys, and mishap investigation support.

1.2.1 Safety Management System: The contractor shall participate and comply with

AFRC’s selected Safety Management System protocol as it applies to their activity. The contractor shall develop and maintain a system to manage risks to AFRC’s operations in accordance with NPR 8000.4, Agency Risk Management Procedural Requirements.

1.2.2 Mishap Investigation Support: Where mishaps will be investigated by NASA (either solely or in parallel to another organization), the Contractor and their employees shall provide information, evidence and/or assistance in accordance with NPR 8621.1, NASA Procedural Requirements for Mishap and Close Call Reporting, Investigating, and Recordkeeping.

1.3 Place of Performance: AFRC aircraft are defined as those located at main campus (Edwards Air Force Base, California) and Armstrong component facility B703 (2825 E.

Avenue P, Palmdale, California). During deployments, AFRC may conduct aircraft operations from other facilities, including Contiguous United States (CONUS) and Outside Contiguous United States (OCONUS).

1.4 Travel: Travel may be required in conjunction with the performance of this requirement. Travel costs incurred shall be in accordance with Federal Acquisition Regulation (FAR) 31.205-46, and only to the extent that they do not exceed on a daily basis the maximum per diem rates in effect at the time of travel as set forth in the Federal Travel Regulations. Travel must be coordinated through the Task Monitor (TM) and/or COR and is not authorized until approved in writing by the Contracting Officer (CO) or his/her authorized representative.

Other Direct Costs (ODCs) are charges in direct support of this requirement, and also include travel. All ODCs shall be associated with performance and within the scope of the requirement. Costs are allowable to the extent they are reasonable, allocable, and determined to be allowable under FAR Part 31. All ODCs must be approved by the Contracting Officer or his/her authorized representative prior to the purchase of supplies or performance of services.

1.5 Overtime: Overtime hours are normally required to respond to emergencies, unusually heavy workloads, and unexpected situations that may occur due to unforeseen service requirements. If circumstances indicate the potential need for overtime in order to accomplish a task, such overtime must be authorized in advance by the Contracting Officer or his/her authorized representative.

1.6 Security Requirements: Based on assigned duties, contractor personnel performing work under this contract may be required to obtain and maintain a security clearance for the life of the contract. The type of security clearance is as required based on mission requirements and/or aircraft type.

2.0 REQUIREMENTS

2.1 Objective: The primary purpose of this contract is to support the flight crew operations of all aircraft assigned to the Armstrong Flight Research Center fleet. Requirements include, but are not limited to, 1) performing research, development and sustainment efforts across a broad spectrum of functional disciplines in order to effectively assist in the implementation of Government objectives, 2) supporting project design reviews, technical interchange meetings, program status reviews, flight readiness reviews, 3) attending meetings and discussing activities or present data related to the contract as requested by the Government, and 4) supporting surge demands in staffing or workloads dictated by mission deployments, operations or mission requirements by, for example, adjusting shifts, adding multiple shifts, or part time/temporary personnel.

2.2 Scope: The Contractor shall provide flight crew personnel to support the operation of all AFRC aircraft. This support shall include all aircraft operations, aircrew, and flight-line operations. Aircraft types include, but are not limited to, motorglider through large commercial, military and experimental, manned and unmanned one-of-a-kind research aircraft. Some are FAA certified.

The aircraft listed in Appendix A reflect the current aircraft types assigned to AFRC, and are subject to change at any time. Specific duty requirements are identified in NPR 7900.3, DOP-O-025 Aircraft Flight Operations Manual, and this PWS.

2.3 Management: The Contractor shall provide on-site management and establish management procedures to fulfill the requirements of this PWS. The Contractor shall also interface, as required, with various NASA organizations, other NASA Contractors, and appropriate regulatory bodies. Specifically, the Contractor shall:

a. Provide all management, supervision, labor and materials to perform the requirements of this contract;

b. Provide a fully trained, qualified and certified (if required) workforce. All Contractor personnel duties shall be in compliance with DCP-O-025, as it pertains to Flight Operation requirements;

c. Plan, organize, schedule, and direct their staff in order to successfully accomplish the requirements of this PWS;

d. Obtain flight crew training as needed to meet mission requirements;

e. Resolve conflicts involving daily activities, planning future operations, and supervising Contractor personnel assigned to this contract;

f. Provide timely and effective communications with the NASA CO, COR and TM;

g. Maintain reports and records in accordance with NPR 1441.1, NASA Records

Retention Schedules; and

h. Manage its workforce to ensure that quality products and safe operations are provided to NASA and NASA customers.

2.4 Basic Services: The Contractor shall meet the requirements for support as directed in NASA Procedural Requirement (NPR) 7900.3, Aircraft Operations Management Manual, NPR 7120.5, NASA Program and Project Management Requirements, DCP-O-001 Aircraft Maintenance and Safety Manual, and DCP-O-025 Aircrew Flight Operations Manual. The FAA shall be the default document for minimum standards for acceptable practices. The Contractor shall:

a. Provide fully trained, qualified, and certified (if required) Contractor personnel in sufficient numbers to manage, supervise, and perform work under this contract;

b. Aircrew are available to meet mission schedule (to include deployed missions and mission surge periods) in sufficient numbers to manage, supervise, and perform work under this contract;

c. Ensure no mission impacts due to position vacancies or personnel qualifications;

d. Exercise management and operational control for performance requirements set forth in this PWS; and

e. Flight crew personnel shall be capable and qualified to perform flight safety duties, which include but are not limited to:

i. Ensuring cabin security before and during flight;

ii. Ensuring safety of non-essential aircrew and passengers;

iii. Providing in-flight emergency assistance in the event of an incident

(smoke, fire, first aid, evacuation, decompression, hazardous material spill, cryogenic mishap, etc.) or at the direction of the flight crew to mitigate life-threatening situations; and

iv. Maintaining knowledge of all hazardous chemicals on board and their proper use and containment in order to effectively respond to an incident.

2.5 Flight Crew Support: All crewmembers shall comply with the provisions set forth in NPR 7900.3, FAA, Original Equipment Manufacturer (OEM), and other applicable directives, regulations, and instructions. The Contractor aircrew shall maintain performance standards in accordance with DCP-O-025, aircraft specific training plans, and Flight Crew Branch policies and procedures. These standards include, but are not limited to:

a. Knowledge of safety precautions identified in the applicable aircraft technical data;

b. Knowledge of airfield operations;

c. Knowledge of normal aircraft operations identified in the applicable aircraft technical data;

d. Demonstrate without reference to the checklist all applicable Emergency boldface procedures;

e. Knowledge of aircraft systems identified in the applicable aircraft technical order;

f. Knowledge of aircraft limitations in the applicable aircraft technical order; and

g. Knowledge of procedures, Air Traffic Control (ATC) regulations, and systems for planning, coordination, and execution of flights.

2.6 Flight Operation Activities: Project support and project aircraft operations shall be conducted in accordance with AFRC approved operational directives and the NPR

7900.3. Aircraft will normally be operated as public aircraft for missions.

2.6.1 Aircrews flying Mission Management aircraft transporting officially approved passengers in response to Government travel requirements shall conduct operations in accordance with AFRC approved operational directives, NPR 7900.3, and FAA 14 CFR Part 135. The Contractor aircrew shall operate NASA Mission Management Aircraft as civil aircraft when carrying passengers, and provide services in accordance with Joint Travel Regulations or Federal Travel Regulations as applicable.

2.6.2 The contractor shall ensure that all personnel supporting OCONUS deployments possess passports, obtain Visas and participate in any required authorization under NASA sponsorship when required. The contractor shall ensure all support personnel have security clearances, if required, based on mission. The contractor shall ensure that all personnel supporting foreign deployments participate in security briefings per NASA Procedural Requirements.

2.6.3 The Contractor aircrew shall input aircraft discrepancies into the NASA authorized maintenance database, currently NASA Aircraft Management Information System (NAMIS), in accordance with DCP-O-001.

2.7 Flight Crew Services: The contractor’s responsibilities as it pertains to flight crew services in support of all platform, research, and support aircraft are as follows:

a. All flight crew services shall be performed in accordance with the approved aircraft technical data. The applicable technical data is available in the AFRC technical order library;

b. Perform flight crew support to comply with FAA regulations as defined in NPR 7900.3, applicable aircraft technical data; and

c. Support NASA aircraft and their applicable regulations and operations.

d. Flight crew shall cooperate, work with, and support Government employees and other contractor employees.

e. Aircrew are available to accomplish other duties as it pertains to flight crew services (e.g. training officer, complete publications, etc.).

2.7.1 Special Qualifications - Proficiency, Currency and Annual Requirements: The contractor flight crew personnel shall ensure the following:

a. The contractor must comply with each Field Center’s airworthiness authority.

b. Contractor flight crew personnel shall maintain proficiency, currency, and annual requirements in accordance with NPR 7900.3, and DOP-O-025 as applicable.

c. The Contractor shall provide: aircrew qualifications, copies of medical and FAA certificates, and flight experience to the Chief Pilot (or designee) upon the request of NASA.

d. The Contractor shall operate the designated aircraft in compliance with the current editions of the applicable aircraft flight manuals and other official aircraft documents.

NASA will provide/perform the following, at the government’s discretion:

a. The government shall have the opportunity to conduct a qualification interview.

b. NASA will provide training and qualification checks for Contractor aircrew, including required periodic simulator training.

c. A NASA authorized flight surgeon will provide periodic flight physicals for aircrew.

d. NASA may, with appropriate notification to the Contractor, designate the requirement for contract aircrews to operate different aircraft, or the existing aircraft with configuration changes. NASA will provide additional training when aircraft equipment, configuration, model, or type is changed.

2.7.2 Pilots: The Contractor shall provide pilots whose duties include but are not limited to:

a. Those identified in NPR 7900.3 and DOP-O-025;

b. Fly piloted and UAS as assigned by the Chief Pilot;

c. Perform preflight, thruflight, and postflight inspections on NASA aircraft in accordance with the Aircraft Flight Manual or NASA approved flight crew checklists;

d. Perform normal and emergency procedures in accordance with the Aircraft Flight Manual and NASA approved flight crew checklists;

e. Perform Functional Check Flights or Operational Checks on aircraft in accordance with DOP-O-025 and applicable aircraft checklists;

f. Perform Operational Readiness Reviews on aircraft prior to deployment in accordance with DOP-O-020, Flight Operations Readiness Reviews; and

g. Perform other operation functions such as scheduling, safety, training, planning and project support.

2.7.3 Flight Engineers: The Contractor shall provide Flight Engineers whose duties include but are not limited to:

b. Perform preflight, thru-flight, and postflight inspections on NASA aircraft in accordance with the Aircraft Flight Manual or NASA approved flight crew checklists;

c. Perform normal and emergency procedures in accordance with the Aircraft Flight Manual and NASA approved flight crew checklists;

d. Perform Functional Check Flights or Operational Checks on aircraft in accordance with DOP-O-025 and applicable aircraft checklists;

e. Perform Operational Readiness Reviews on aircraft prior to deployment in accordance with DCP-X-020;

f. Perform ground engine runs when requested by maintenance personnel; and

g. Perform other operation functions such as scheduling, safety, training, planning

2.7.4 Navigator/Mission Planner: The Contractor shall provide Navigators and Mission Planners whose duties include but are not limited to:

b. Perform preflight, thru-flight, and postflight inspections on NASA aircraft in accordance with the Aircraft Flight Manual or NASA approved flight crew checklists;

c. Perform normal and emergency procedures in accordance with the Aircraft Flight Manual and NASA approved flight crew checklists;

d. Produce detailed flight plans to support mission objectives;

e. Coordinate and execute real time changes during flight (Navigator only);

f. Proficient with government furnished mission planning software such as Portable

Flight Planning Software (PFPS) and/or Joint Mission Planning Software (JMPS);

g. Utilize the Flight Crew Branch Flight Information Publications (FLIP) program;

h. Perform Operational Readiness Reviews on aircraft prior to deployment in accordance with DCP-X-020; and

i. Perform other operation functions such as scheduling, safety, training, planning

2.7.5 Flight Instructors: The Contractor shall provide qualified and certified personnel who shall perform Flight Instructor duties in accordance with DCP-O-025.

2.8 Key Personnel: The Contractor shall provide qualification, education, training, performance references and applicability of related experience for any key personnel employed on a permanent (more than 90 days) basis. The CO will provide approval for any permanent key personnel positions, as well as any changes in Key Personnel.

Key Personnel Position: Program Manager/Aviator

Roles and Responsibilities: The Program Manager is responsible for the overall supervision, management and evaluation of all AFCS contract personnel assigned to AFRC Main Campus and B703. The Program Manager will have the authority to act on behalf of the company to execute the terms of the contract. The Program Manager will also be a qualified crewmember per PWS Section 2.7 and DCP-O-025.

Minimum Qualification Standards: Demonstrated 5+ years of management or leadership experience relevant to supporting flight crew operations similar to the AFCS requirement.

Successful completion of a standard professional curriculum from an accredited college or university which resulted in a bachelor’s degree or higher.

2.9 Training: Training shall be in accordance with DCP-O-025, Aircrew Flight Operations

Manual and NPR 7900.3. NASA will be responsible for the training of any specific or re-occurring training requirements that are provided by the government, through government contracts, as required by DCP-O-025, or as otherwise authorized by the Government.

2.10 Performance Elements

The contractor will be graded on the following Performance Elements. Each Performance Element includes a government-determined Performance Objective and Performance Threshold.

Performance Objectives define the desired outcomes. Performance Thresholds define the level of service required under the contract to successfully meet the Performance Objectives. The Government performs oversight to determine the quality of the contractor’s performance as it relates to the Performance Thresholds.

The contractor shall be observed and rated on the following items:

Performance Objective Performance Threshold Provide fully qualified Contractor personnel in sufficient numbers to manage, supervise, and perform work under this contract per PWS Section 2.4.

100% of aircrew meet qualifications per NPR 7900.3 and AFOP-7900.3-006.

Provide fully trained Contractor personnel in sufficient numbers to manage, supervise, and perform work under this contract per PWS Section 2.4.

100% of new aircrew hires are trained within 60 days of on-boarding; with the exception of new aircrew hires, no less than 90% of aircrew are current on their training at all times.

Provide fully certified (if required) Contractor personnel in sufficient numbers to manage, supervise, and perform work under this contract per PWS Section 2.4.

100% of new aircrew hires are certified as required within 60 days of on-boarding; with the exception of new aircrew hires, no less than 90% of aircrew are certified as required at all times.

Aircrew are available to meet mission schedule (to include deployed missions and mission surge periods) in sufficient numbers to manage, supervise, and perform work under this contract per PWS Section 2.4.

90% of missions shall be executed on-time and in accordance with the mission schedule with no impact due to aircrew availability or tardiness.

The aircrew shall participate in all safety-related activity pertaining to Center and Flight Operations per PWS Section 1.2.

No less than 90% attendance at Center and Flight Operations level safety activities. Documentation shall be provided for excused absences and will not impact the 90% attendance requirement.

The aircrew shall execute flights safely and in accordance with all applicable Per NPR 8621.1, no findings attributable as contractor aircrew error.

Center, Agency, and FAA guidelines per PWS Section 1.2.

Ensure no mission impacts due to position vacancies per PWS Section 2.4.

No less than 50% of vacancies filled within 30 days of position vacancy;

no less than 90% of vacancies filled within 90 days of position vacancy.

Flight crew shall cooperate, work with, and support Government employees and other contractor employees per PWS Section 2.7.

No more than 2 documented incidents of non-compliance by the AFRC Chief Pilot per 12 month period.

Aircrew are available to accomplish other duties as it pertains to flight crew services (e.g. training officer, complete publications, etc.) per PWS Section 2.7.

No more than 2 documented incidents of non-compliance by the AFRC Chief Pilot per 12 month period.

2.11 Deliverables

Safety, Health and Environmental Management Plan (SHEMP)

Submit a comprehensive Safety and Health Plan upon completion of Phase-In for NASA approval. The Contracting Officer and Center safety and occupational health official(s) will review the plan for completeness and identify to the contractor substantive weaknesses and omission(s) for necessary correction. Once the contractor has corrected the substantive weaknesses and omissions the contracting officer shall incorporate the approved plan into the contract as Attachment 5 as a compliance document.

Information Technology (IT) Security Management Plan

The contractor shall submit the IT Security Management Plan upon completion of Phase-In and review annually and update as necessary. The Government will review the plan for completeness and identify to the contractor substantive weaknesses and omissions for necessary correction. Once the contractor has made corrections, the contracting officer shall incorporate the approved plan into the contract as Attachment 6 as a compliance document.

Organizational Conflict of Interest Plan

The contractor shall submit a comprehensive Organizational Conflicts of Interest Mitigation Plan for NASA approval upon completion of Phase-In. This comprehensive plan shall incorporate any previous studies performed; thoroughly analyze all organizational conflicts of interest that may arise because the contractor has access to other companies’ sensitive information; and establish specific methods to control, mitigate or eliminate all problems identified. The Government will review the plan for completeness and identify to the contractor substantive weaknesses and omissions for necessary correction. Once the contractor has made corrections, the contracting officer shall incorporate the approved plan into the contract as Attachment 7 as a compliance document.

Appendix A

# of Aircraft Type Mission Location

1 Beechcraft, King Air B-200 FAA Certified AFRC

1 Beechcraft, King Air B-200 Program Support AFRC

1 Gulfstream, G-III FAA Certified AFRC

1 Gulfstream, G-III Research AFRC

1 Gulfstream, C-20/G-III Science Platform AFRC

3 McDonnell-Douglas, F-18A/B Program Support AFRC

2 Lockheed, ER-2 Science Platform AFRC

1 Boeing, 747 SP Science Platform AFRC

1 McDonnell-Douglas, DC-8-72 Science Platform AFRC

1 Raytheon, T-34C Program Support AFRC

1 General Atomics, MQ-9A Program Support AFRC

1 McDonnell-Douglas, F-15B Research AFRC

2 McDonnell-Douglas, F-15D Program Support AFRC

1 Aermot, AMT 200S/TG-14A FAA Exp/Research AFRC

2 Northrop-Grumman, RQ-4A Science Platform AFRC

1 X-56 UAS Research AFRC

Appendix B

Definitions and Acronyms

AFCS Aircraft Flight Crew Support AFRC Armstrong Flight Research Center, Edwards, CA AMD Aircraft Management Division ARC Ames Research Center, Moffett Field, CA ATC Air Traffic Control CFR Code of Federal Regulations CO Contracting Officer CONUS Contiguous United States (48 states) COR Contracting Officer Representative DCP Armstrong Center-wide Procedure DOP Armstrong Organizational Procedure DRD Data Requirement Description FAA Federal Aviation Administration FLIP Flight Information Publications GRC Glenn Research Center, Mountain View, CA GSFC Goddard Space Flight Center, Greenbelt MD JMPS Joint Mission Planning Software JSC Johnson Space Center, Houston, TX KSC Kennedy Space Center, Cape Canaveral, FL LaRC Langley Research Center, Hampton, VA NAMIS NASA Aircraft Management Information System NASA National Aeronautics and Space Administration NPR NASA Procedural Requirement OCONUS Outside Contiguous United States (outside the 48 states) OEM Original equipment Manufacturer PFPS Portable Flight Planning Software PWS Performance Work Statement TM Technical Monitor UAS Uninhabited Aerial Systems

List of Reference Documents DCP-O-001 Aircraft Maintenance and Safety Manual DCP-O-025 Aircrew Flight Operations Manual DCP-X-020 Flight Operations Readiness Review NPR 1441.1 NASA Records Retention Schedules NPR 7120.5 NASA Program and Project Management Processes and Requirements NPR 7900.3 Aircraft Operation Management Manual NPR 8000.4 Agency Risk Management Procedural Requirements NPR 8621.1 NASA Procedural Requirements for Mishap and Close Call Reporting, Investigating, and Recordkeeping FAA 14 CFR Part 91 General Operating and Flight Rules FAA 14 CFR Part 135 Air Carrier and Operator Certification