8-Exhibit G - FWWD Glossary.pdf

Exhibit G – FWWD Glossary:

Fort Worth Water Department – Glossary

Active Directory (AD) A Microsoft service that organizes and manages user accounts devices and network resources for Windows domain networks.

API (Application Programming Interface)

Set of rules that allow different software programs to communicate and exchange data.

ASR Automatic Speech Recognition Authentication mechanisms Methods used to verify a user’s identity Average Daily Usage (ADU) The average number of gallons of water used per day per account.

BOD (Biochemical Oxygen Demand)

A characteristic of wastewater that can make it more expensive to process at the water reclamation facility. Industries that have wastewater with a high BOD level are classified as having “high strength” wastewater.

CASS Interactive postal coding within CIS.

Campaign

Refers to a planned, coordinated effort to raise awareness about water conservation, educate the public on responsible water usage or to promote specific initiatives like infrastructure upgrades. Other examples include scheduled shutoffs, winter weather and other emergency-related topics. A campaign may be executed using phone calls, text messages, emails, and or postal mail.

Cubic Feet (CF) The unit of measurement, as indicated by water meters, the Fort Worth Water Utility uses to measure water use. 1 CF = 7.481 gallons

CCF (Centum Cubic Feet) The billable unit of measurement for water used by FWWD.

1 CCF = 100 cubic feet 1 CCF = 748.1 gallons

CIA Confidentiality, Integrity, Availability CIS Customer Information System

Cloud A vast online storage space where businesses store their files and applications, accessible from anywhere with an internet connection.

COA (Change of Address) Request to tell the United States Postal Service (USPS) to reroute mail for individual(s) at a specified address.

Co-browsing Allows the agent to see what the customer is seeing without being able to see other things on their device.

CRM Customer Relationship Management Cryptographic Algorithm Mathematical procedure that scrambles data to make it unreadable.

Dataprose Bill print and mail through a variety of omnichannel delivery methods.

Disabled Carry Out Service Refers to the service offered to Disabled Customers for taking their garbage, recycle cans out and returning them to the pickup location.

Encryption protocols Secure methods that use encryption to protect data from being intercepted or changed. Used to protect data in transit and at rest, such as in emails, Wi-Fi, and remote desktop connections.

ERD Entity Relationship Diagram ERU Equivalent Residential Units

Executive Information System (EIS)

Management tool that helps senior executives make decisions. It provides access to internal and external information to help executives monitor performance and identify opportunities and problems.

Federated Identity Allows authorized users to access multiple applications and domains using a single set of credentials.

Federated Sign-in Allows users to access multiple applications and domains with one set of credentials.

Fiscal Year (FY) The annual budget period. For the City of Fort Worth, the fiscal year starts Oct. 1 and ends the following Sept. 30.

Foreign Consulate ID

Form of Identification for citizens of a foreign country living in another nation that is issued by the consulate of the citizen’s home country. Example: Matricula, issued by Mexican consulates to Mexican nationals living in the United States.

FWWD Fort Worth Water Department

Granular access controls

Limiting access to the most necessary level and preventing unauthorized access to sensitive information; it is a way to manage access rights at a highly detailed level, often based on user roles and specific data attributes.

Ground Water (GW) TCEQ contract Water Supply Contracts - Texas Commission on Environmental Quality

H2Online Email that feeds into CRM

Hashing Algorithm A mathematical function that converts data into a fixed-length string of numbers.

Human-readable Data in a format that can be understood by humans. Examples:

PDF, Plain text, XML

IDB Interdepartmental Billing Industrial, Commercial, Institutional (ICI) Survey

Survey conducted by FWWD Conservation unit to assess and identify water efficiency improvements that can be made at a facility.

Integrated Content Management Allows for the combination of content creation, management, and publishing within a solution.

ISO 27001 Cybersecurity Certification

KPI Key Performance Indicator Lightweight Directory Access Protocol (LDAP)

Provides a way to query and modify data stored in a directory service, like user details, email addresses and group memberships.

Location Address Service address (could be different from meter address).

Master Meter FWWD master meters and bills the entire facility, to include apartments units, condominiums, strip shopping centers and manufactured home communities. FWWD does not submeter.

MFA (multi-factor authentication) Additional layer of security that prevents unauthorized users from accessing accounts.

MGD Million gallons per day.

Middleware

Software that lies between an operating system and the applications running on it. It is a hidden translation layer that enables communication and data management for distributed applications.

MuleSoft A software company that provides integration software to connect applications, data, and devices. FWWD utilizes Mulesoft’s Anypoint Platform currently as their integration and automation solution.

MultiSpeak

A specification that defines standardized interfaces among software applications commonly used by utilities defining details of data that must be exchanged between software applications to support common utility processes.

MWFM Mobile Workforce Management My FW App City-wide mobile app to report City concerns.

MyH20 Portal Fort Worth Water program designed to improve customer engagement and utility operations through advanced technology.

NAICS (North American Industry Classification System)

A classification of business establishments by type of economic activity.

NCOA – (National Change of Address)

United States Postal Service (USPS) database that holds change of address data.

NIXIE USPS identification of undeliverable mail as addressed.

OKTA Multi-factor authentication software utilized by FWWD.

PADSS

Payment Application Data Security Standards - Ensures the secure installation and operation of payment applications.

PITR Point-In-Time Restore

Rate Classes

Fort Worth Water Department has five retail water customer classes and three retail wastewater customer classes.

• Residential Class – Individual customers who buy water and wastewater services for their homes. May include a residential duplex. (Water and Wastewater)

• Commercial Class – Customers who buy water for their business; water is generally not used in a manufacturing process. May include a commercial apartment, commercial residential, commercial multi-unit, or commercial restaurant.

(Water)

• Industrial Class – Customers who use water in the manufacturing process. (Water)

• Irrigation Class – Customers who buy water for use on landscapes through a dedicated water meter. (Water)

• Gas Well Drillers – Customers who purchase water for use in hydraulic fracturing. (Water)

• Commercial and Industrial Non-Monitored Customers

– Customers whose use of wastewater services generally does not have an abnormal impact on the solids content of the wastewater system, such as office buildings, apartments, and schools. (Wastewater)

• Commercial and Industrial Monitored Customers

– Wastewater customers in the non-residential customer classes (i.e., restaurants and industrial plants), whose wastewater is monitored for BOD and TSS strength. These businesses pay a wastewater surcharge based on their wastewater “strength” (the amount of BOD or TSS in the sewage).

Record Retention – State of TX (5th Edition)

Indicates the minimum length of time listed records must be retained by a state agency before destruction or archival.

(https://www.tsl.texas.gov/slrm/rrs)

Regulatory exposure The amount of risk FWWD faces from changing laws and regulations.

REST (Representational State Transfer)

Software architecture that imposes conditions on how an API should work. Allows businesses to transfer sensitive data securely.

RNI (Regional Network Interface) Part of the FlexNet communication network. RNI communicates with endpoints and provides status updates. Priority alarms are delivered immediately for fast response.

SaaS Software as a Service SAML 2.0 (Security Assertion Markup Language 2.0)

An open standard that allows users to log in once and access multiple systems.

SFTP (Secure File Transfer Protocol)

Network protocol that allows users to securely transfer, access and manage files.

SIEM Security incident and event management

SmartFlush CARE Program Provides up to two toilets and a no-charge installation to qualified City of Fort Worth water customers over the age 70 or who meet federal low-income household guidelines of less than 60% of the current Area Median Income level.

SmartFlush Commercial Program

Qualifying commercial customers can receive free high-efficiency toilets for their business once per lifetime of the program. Target of program is high users with multiple toilets on site, such as apartments, hotels, nursing facilities, etc.

SmartFlush Voucher Program Provides up to two toilets to qualified City of Fort Worth water customers. Toilets provided at no charge; no installation is provided.

SmartPressure Program Helps customers to reduce high water pressure and save water by installing pressure reducing valves (PRVs) and expansion tanks for homes with 80psi or higher.

SmartRepair Program Offers free minor plumbing leak repairs for eligible low-income homeowners. The program’s goal is to reduce water waste and lower water bills.

SMS Short Message Service SMTP Simple Mail Transfer Protocol SNMP Simple Network Management Protocol

SOAP (Simple Object Access Protocol)

A messaging protocol specification for exchanging structured information in the implementation of web services in computer networks.

TSS (Total Suspended Solids)

A characteristic of wastewater that can make it more expensive to process at the water reclamation facility. Industries that have wastewater with a high TSS level are classified as having “high strength” wastewater.

Vulnerability Disclosure Policy FWWD is required to submit to Federal Government any vulnerability discovery activities following their rules on these submissions.

Wholesale Customer Customers who purchase water to resell within their own municipality or service area.

Water Quality Annual Report This report offers a snapshot of the utility’s operations for the fiscal year.

Winter Quarter Average (WQA)

The method FWWD uses for calculating wastewater volumes for residential accounts. Because residences are not metered for wastewater service, each customer’s three months of winter water usage (December, January, and February) are averaged to set a baseline volume for domestic service. That calculated volume is used for billing purposes for the remainder of the year.

WQR Water Quality Report