12-Exhibit E - FWWD CIS Pricing Model.xlsx

XLSX spreadsheet 44 KB Posted Jul 12, 2025

Attached to: RFP Customer Information System (CIS) Software
Solicitation number: 25-0128
Issued by: Tarrant County, Texas

About this file

Written by GovTribe AI · Aug 26, 2025

This document is a detailed pricing exhibit (Attachment E) for the City of Fort Worth's Customer Information System (CIS) Replacement project, specifically for the Fort Worth Water Department (FWWD). The exhibit provides a comprehensive 10-year pricing model for a turn-key Customer Information and Utility Billing system, including Customer Relationship Management (CRM) and Mobile Workforce Management System (MWFM). The pricing schedule covers SaaS hosting, managed services, and potential third-party software licenses across multiple environments including production, development, test, and training platforms. The document is structured to allow vendors to input pricing for various system components across a decade-long contract term.

The pricing exhibit includes blank templates for vendors to complete, with sections for SaaS fees, managed services, and software licenses. The pricing model breaks down costs into categories such as database administration, performance management, application security, support services, integration management, and user access management. All pricing sections are set up with placeholders for annual costs from Year 1 through Year 10, with the intent of capturing a comprehensive total cost of ownership. The document emphasizes flexibility by allowing vendors to add explanations, suggest additional services, and provide pricing for standard and alternate maintenance options, while maintaining a structured approach to capturing the full scope of potential system implementation and support costs.

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Other files

File	Type	Posted
16-RFP-06-Evaluation Factors and Scope of Services.V2.pdf	PDF	Jul 12, 2025
17-RFP-07-Questionnaire and Requirements.docx	DOCX document	Jul 12, 2025
4-RFP-01-Water CIS Instruction to Proposers.pdf	PDF	Jul 12, 2025
5-Exhibit F - Functional Technical Requirements Instructions.pdf	PDF	Jul 12, 2025
8-Exhibit G - FWWD Glossary.pdf	PDF	Jul 12, 2025
1-RFP-05-Draft Vendor Services Agreement.pdf	PDF	Jul 12, 2025
10-Exhibit J - Rates.pdf	PDF	Jul 12, 2025
11-RFP-04-Reference Sheet.pdf	PDF	Jul 12, 2025
13-Exhibit D - FWWD Narrative Requirements - Software.docx	DOCX document	Jul 12, 2025
14-Exhibit A - Reports.pdf	PDF	Jul 12, 2025
19-Exhibit C - FWWD RFP Technical Requirements.v2.xlsx	XLSX spreadsheet	Jul 12, 2025
2-RFP-03-Authorized Signature and Contact Details.pdf	PDF	Jul 12, 2025
3-RFP-02-CIQ Form.pdf	PDF	Jul 12, 2025
6-Exhibit H - Interfaces.pdf	PDF	Jul 12, 2025
7-Exhibit I - End Users.pdf	PDF	Jul 12, 2025
9-Exhibit K - Letters Notices.pdf	PDF	Jul 12, 2025
15-Addendum 1.pdf	PDF	Jul 12, 2025
18-Exhibit B - FWWD RFP Functional Requirements.V2.xlsx	XLSX spreadsheet	Jul 12, 2025

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Instructions

Pricing Instructions

Legend
	Grey cells required for Vendor input
	Clear cells are locked

Vendor Information

Enter Offeror Name Here:

Enter Software Name Here:

Cloud Hosting - Select Single Tennant, Multi-Tennant, or Optional (Both)

Pricing Worksheets
Worksheet Name	Worksheet Instructions
Summary	Values from SaaS, Managed Services, and Licenses tabs are populated. Vendor to add additional explanation if needed. Vendors are to enter Alternate Maintenance if needed for a third-party license.
SaaS	Enter annual fees for hosting listed environments. Vendor can list additional suggested environments. Fees include all Applications listed.

Include Backup / Restore / Recovery, Incident Response, Disaster Recovery, Full Restoration.

Managed Services	Enter annual fees for listed Managed Services. Vendor can add other Managed Services with annual pricing.
Licenses	List any Third-Party software applications required, i.e., Reporting tools

Summary

SUMMARY PRICING

Price for SaaS	Fixed Price for SaaS	Explanation - no need to bring forward explanations or comments from schedules that follow.
Year 1	$ - 0		$ - 0
Year 2	$ - 0		$ - 0
Year 3	$ - 0		$ - 0
Year 4	$ - 0		$ - 0
Year 5	$ - 0		$ - 0
Year 6	$ - 0
Year 7	$ - 0
Year 8	$ - 0
Year 9	$ - 0
Year 10	$ - 0
SaaS 10 Year Price	$ - 0
Additional Comments: Provide full explanation here if needed. However, no need to bring forward explanations or comments from schedules that follow.
List all other comments here.

Price for Managed Services	Fixed Price for Managed Services	Explanation - no need to bring forward explanations or comments from schedules that follow.
Year 1	$ - 0		$ - 0
Year 2	$ - 0		$ - 0
Year 3	$ - 0		$ - 0
Year 4	$ - 0		$ - 0
Year 5	$ - 0		$ - 0
Year 6	$ - 0
Year 7	$ - 0
Year 8	$ - 0
Year 9	$ - 0
Year 10	$ - 0
Managed Services 10 Year Price	$ - 0
Additional Comments: Provide full explanation here if needed. However, no need to bring forward explanations or comments from schedules that follow.
List all other comments here.

Price for Required Third-Party Licenses - One-Time Fixed Price	Fixed Price	Explanation - no need to bring forward explanations or comments from schedules that follow.
Third Party Software Licenses	$0
Total Required Third-Party License Price	$ - 0
Additional Comments: Provide full explanation here if needed. However, no need to bring forward explanations or comments from schedules that follow.
List all other comments here.

Price for other Application Licenses Subscription or Maintenance and Support	Fixed Price for Standard Maintenance	Fixed Price for Alternate Maintenance *	Explanation - no need to bring forward explanations or comments from schedules that follow.
Year 1	$ - 0
Year 2	$ - 0
Year 3	$ - 0
Year 4	$ - 0
Year 5	$ - 0
Year 6	$ - 0
Year 7	$ - 0
Year 8	$ - 0
Year 9	$ - 0
Year 10	$ - 0
Third-Party Software 10-Year Price	$ - 0	$ - 0
* Alternate annual maintenance fee is a different support agreement from the standard. This could entail more support (24x7), less support, or not applicable.

Additional Comments: Provide full explanation here if needed. However, no need to bring forward explanations or comments from schedules that follow.

List all other comments here.

	Price With Standard Third-Party Maintenance	Price With Enhanced Third-Party Maintenance
Total 10 Year Cost of Ownership Price - Not To Exceed	$ - 0	$ - 0

ATTACHMENT E - CIS FUNCTIONAL PRICING SCHEDULES

TUCSON WATER

CUSTOMER INFORMATION SYSTEM (CIS) REPLACEMENT

SaaS SaaS Hosting

Year 1

Year 2

Year 3

Year 4

Year 5

Year 6

Year 7

Year 8

Year 9

Year 10

Product Application / Module Name

Prod

Dev

Test

Train

Database

Replication

Prod

Dev

Test

Train

Database

Replication

Prod

Dev

Test

Train

Database

Replication

Prod

Dev

Test

Train

Database

Replication

Prod

Dev

Test

Train

Database

Replication

Prod

Dev

Test

Train

Database

Replication

Prod

Dev

Test

Train

Database

Replication

Prod

Dev

Test

Train

Database

Replication

Prod

Dev

Test

Train

Database

Replication

Prod

Dev

Test

Train

Database

Replication

SaaS Fees - All Applications: Including backup / Restore / Recovery, Incident Response, Disaster Recovery, Full Restoration
CIS	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
CRM	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
MWFM	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
Other:	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
Total SaaS Price - Not To Exceed	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0

	Year 1	Year 2	Year 3	Year 4	Year 5	Year 6	Year 7	Year 8	Year 9	Year 10
Yearly SaaS Price	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0

Additional Comments. Provide full explanation here if needed.

List all other comments here.

	Year 1	Year 2	Year 3	Year 4	Year 5	Year 6	Year 7	Year 8	Year 9	Year 10
10 Year Total Cost of Ownership Price	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0

ATTACHMENT E - CIS FUNCTIONAL PRICING SCHEDULES

CUSTOMER INFORMATION SYSTEM (CIS) REPLACEMENT

Managed Services Managed Services

Price Categories	Recurring Cost Year 1	Recurring Cost Year 2	Recurring Cost Year 3	Recurring Cost Year 4	Recurring Cost Year 5	Recurring Cost Year 6	Recurring Cost Year 7	Recurring Cost Year 8	Recurring Cost Year 9	Recurring Cost Year 10	Explanation (if necessary)1
Database Administration - monitoring, tuning, security, refresh, & backup	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
Performance Management - Maintain and monitor system, application, and batch performance	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
Application Security - Security Patch / Antivirus/ Malware management	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
Application Support - Availability, upgrade / release management, issue resolution,	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
Integration / Interface Management	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
Batch / Process Management	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
Configuration Management	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
Release Management - Release plans, Refresh all Objects, Data, and Application - for all Non-PROD environments from PROD, Maintenance packs, emergency releases.	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
User Security & Access Management	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
Service Request - provide Level 2 technical & functional support. Provide web-based service request tracking.	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
Other:	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
- User and Administrator training services	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
- Software Modifications / Customizations	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
- Data Migration and Extract Transform. Load (ETL) Services	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
Other Managed Services Provided / Recommended:	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
Total Managed Services Price - Not To Exceed	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0
Add rows as needed, ensuring that cells are calculating accurately

1 Additional Comments. Provide full explanation here if needed. However, no need to bring forward explanations or comments from schedules that follow.

List all other comments here.

	Year 1	Year 2	Year 3	Year 4	Year 5	Year 6	Year 7	Year 8	Year 9	Year 10
10 Year Total Cost of Ownership Price	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0

ATTACHMENT E - CIS FUNCTIONAL PRICING SCHEDULES

CUSTOMER INFORMATION SYSTEM (CIS) REPLACEMENT

Licenses Software Licenses

Required Third Party Software License Description	Quantity	Unit Price	Total One-Time Price	Recurring Maintenance Cost Year 1	Recurring Maintenance Cost Year 2	Recurring Maintenance Cost Year 3	Recurring Maintenance Cost Year 4	Recurring Maintenance Cost Year 5	Recurring Maintenance Cost Year 6	Recurring Maintenance Cost Year 7	Recurring Maintenance Cost Year 8	Recurring Maintenance Cost Year 9	Recurring Maintenance Cost Year 10	Explanation (if necessary)1
		$0	$0	$0	$0	$0	$0	$0	$0	$0	$0	$0	$0
		$0	$0	$0	$0	$0	$0	$0	$0	$0	$0	$0	$0
		$0	$0	$0	$0	$0	$0	$0	$0	$0	$0	$0	$0
		$0	$0	$0	$0	$0	$0	$0	$0	$0	$0	$0	$0
		$0	$0	$0	$0	$0	$0	$0	$0	$0	$0	$0	$0
		$0	$0	$0	$0	$0	$0	$0	$0	$0	$0	$0	$0
		$0	$0	$0	$0	$0	$0	$0	$0	$0	$0	$0	$0
		$0	$0	$0	$0	$0	$0	$0	$0	$0	$0	$0	$0
		$0	$0	$0	$0	$0	$0	$0	$0	$0	$0	$0	$0
Total Licenses Price - Not To Exceed			$0	$0	$0	$0	$0	$0	$0	$0	$0	$0	$0
Add rows as needed, ensuring that cells are calculating accurately

1 Additional Comments. Provide full explanation here if needed. However, no need to bring forward explanations or comments from schedules that follow.

List all other comments here.

	One-Time	Year 1	Year 2	Year 3	Year 4	Year 5	Year 6	Year 7	Year 8	Year 9	Year 10
10 Year Total Cost of Ownership Price	$0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0	$ - 0

ATTACHMENT E - CIS FUNCTIONAL PRICING SCHEDULES

CUSTOMER INFORMATION SYSTEM (CIS) REPLACEMENT

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