8-Attachment B - Respondent Proposal Intro Solution Approach RFP 545870.pdf

City of Detroit Office of Contracting and Procurement (OCP)

Request for Proposal – 545870 Year-Round Emergency Shelters

Revised 12/2/25.

Attachment B – Proposal Introduction and Solution / Approach

A. Proposal Introduction:

In your introduction, please include, at a minimum, the following information and/or documentation:

❑ A statement to the effect that your proposal is in response to this RFP;

❑ Confirmation that the proposal will remain firm for a period of one hundred twenty (120) days from its due date and thereafter until the prospective respondent withdraws it, or a contract is executed, or the procurement is terminated by the City of Detroit, whichever occurs first.

❑ A brief description of your firm/company;

❑ A commitment to perform the requested work in accordance with the requirements outlined in this RFP;

❑ Evidence of any licenses or registrations required to provide the services under this contract.

Complete the section based on the program component(s) your agency is applying for.

Complete the table below and corresponding questions. Copy and paste a new table for

EACH shelter your agency is applying for.

Emergency Shelter Program

Overview

Shelter Name:

Location:

Number of beds (not including cribs):

*Congregate or Non-Congregate:

If congregate, how many households per room?

Population Served (check all that apply):

☐ Families with or without minor children

☐ Single Women

☐ Single Men

☐ Adult Couples

*non-congregate defined as private sleeping rooms

Emergency Shelter Narrative Questions

Word Limit: 300 words

1. Describe the physical space, including number of room/units, restrooms, and any onsite amenities. What is your organization’s policy to accommodate households in wheelchairs, those with limited mobility, hearing impairment, visual impairment, and those with service animals?

2. What are your organization’s policies regarding length of stay, curfews, and resident requirements, and how do these policies support long-term stability? Please reference the

Community Standards for Detroit CoC Emergency Shelters, outlined in the Homelessness

Solutions Policies and Procedures Manual, Appendix IX.

3. How do you connect residents to housing opportunities, employment, healthcare, and other supportive services? What partnerships do you have with local agencies to assist residents with these connections?

4. Describe how your agency works with households that show up for shelter without a CAM referral after standard business hours. In your response, describe how your agency handles or will handle situations when your shelter is already at capacity, including highlighting how staff use diversion strategies and provide overflow or refers the household to another shelter.

5. How will you track residents’ progress in your program as they transition through the homelessness system and into permanent housing? In your response, note whether HMIS data entry is done in real time and the number of shelter staff that have or will have HMIS licenses.

6. How does your agency ensure the safety, dignity, and privacy of residents? In your response, describe how staff support residents who have histories of trauma. How do you ensure families aren’t separated?

7. Outline the staffing plan for the emergency shelter. Include staff titles, number of FTE per role, and if your organization uses any outside entities for staffing, such as security or maintenance. How will you ensure that your shelter has sufficient 24/7 staffing to accommodate the needs of residents?

8. Describe how your agency trains staff on all shifts on diversion practices. Describe the process staff use to divert households to a safe place if they arrive as a walk-in / overflow household when your shelter is at capacity. A complete response includes who provides the diversion training, how all staff are trained to an adequate level, and training frequency.

9. Fill out the chart below based on your 2025 emergency shelter program performance. If applying for more than one program type, create a chart for each program that was operational in 2025.

https://detroitmi.gov/sites/detroitmi.localhost/files/2025-01/City%20of%20Detroit%20Homelessness%20Solutions%20Policies%20and%20Procedures%20Manual_January%202025.pdf https://detroitmi.gov/sites/detroitmi.localhost/files/2025-01/City%20of%20Detroit%20Homelessness%20Solutions%20Policies%20and%20Procedures%20Manual_January%202025.pdf

For each benchmark that was not met, how will you ensure that the proposed program will meet

Emergency Shelter Performance Benchmarks if awarded? Detail how you will monitor and track performance.

Shelter Name

Performance Measure 2023-2024

Performance Benchmark

Calander Year 2025

Program Performance

A) Shelter utilization rate 90%

B) % of households who exit to a permanent housing destination

Note: Please complete the columns based on applicable shelter type for your program.

Families

73%

Single Adults

34%

Youth

70%

C) % of leavers who exit within

90 days or less*

TBD

D) Average length of time enrolled in program (leavers)*

TBD

*Benchmarks have not yet been established, program’s 2025 performance will not count for or against organization

10. Describe your current or future maintenance and cleaning schedule? How will you ensure that spaces are routinely cleaned, pest free, and meet all BSEED and Health

Department requirements?

11. If your proposed shelter serves families with minor children, how will you ensure they are enrolled in school with adequate transportation?

B. Proposal Solution / Approach:

Respondents shall provide their solution and approach to meeting the requirements outlined in

Section 2. Statement of Work of this RFP.

C. Technical Approach

Present a brief description of procedures to be followed, presented in a form which will best assist the City is evaluating your firm’s ability to identify, evaluate and communicate while providing the requested services, e.g. fees.