Summary of Bonfire Guide and Overhead Bay Door Maintenance Contract

This document is a Bonfire procurement portal instruction guide for the City of Charlotte, North Carolina, detailing submission procedures for state and local contract opportunities. The related contract opportunity involves the City of Charlotte seeking a vendor to provide comprehensive maintenance and repair services for approximately 250 sectional, rollup, rolling steel doors, rolling and bi-fold hangar doors, rolling grills, and commercial fire doors located at police stations, fire stations, Charlotte Area Transit System facilities, Airport facilities, and cultural facilities. The scope of work includes all labor, materials, equipment, and supervision necessary for overhead door projects, with occasional replacement and installation of new doors. The vendor must respond to emergency calls for service within 4 hours. All submissions must be uploaded and finalized through the Bonfire procurement portal at https://charlottenc.bonfirehub.com/opportunities prior to the posted project due date, with the City recommending submissions be completed at least one week before the deadline to accommodate uploading time.

The instruction guide specifies that all solicitation questions must be submitted electronically through the Vendor Discussions section of the Bonfire portal. The portal is compatible with Microsoft Edge, Google Chrome, and Mozilla Firefox, with JavaScript and browser cookies required for access. Technical support is available through Bonfire's help forum at https://vendorsupport.gobonfire.com/hc/en-us, via email at Support@GoBonfire.com, or by telephone at 1-800-354-8010. The City of Charlotte also provides a five-minute training video for vendor registration and submission to assist interested bidders with the procurement process.