Industry Day Pool A.pptx

PPTX presentation 2 MB Posted

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United States International Development Finance Corporation Office of Information Technology (OIT) OIT Cloud First Enterprise Systems Support Services (CFESSS)
Solicitation number
77344423Q0005
Issued by

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This document provides an overview of the CloudFirst Enterprise Systems Support Services (CFESSS) multiple award Indefinite-Delivery, Indefinite Quantity contract vehicle. The CFESSS solution consists of four pools supporting the operations of the United States International Development Finance Corporation Office of Information Technology. Pool A focuses on operations, Pool B on application development, Pool C on cyber security, and Pool D on program management office support services. The shared ceiling value for all task orders issued under the CFESSS contract is $250 million. The International Development Finance Corporation seeks to utilize the CFESSS contract vehicle to obtain resources that support the mission of the agency's Office of Information Technology. Services required include IT operations, application development, cyber security capabilities, and program management office support.

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Pool A: DFC IT Operations CloudFirst Enterprise Systems Support Services (CFESSS)

Development Finance Corporation (DFC) Office of Information Technology (OIT)

Industry Day

September 7, 2022

Pool Breakout Agenda

10:35 – 11:00 am DFC Presentation

11:00 – 11:45 am Q & A

11:50 – 12:20 pm Back to general session for close

Neeraj Saraf, Director, IT Operations

Industry conversation

DFC OA

Time

Presenter dfc.gov |

Please ask questions!

Please put your questions in the chat The federal team may request the question be clarified and unmute you The federal team will do their best to answer each question in the order it is received

Session Rules

IT Operations Division

Who we are:

Current Federal Staffing: 3 Federal employees/Functional area leads 3 Federal vacancies (ITSM, Network, Enterprise Architect/Engineer) System Owner for DFCNet – the computing backbone, network, and infrastructure serving all DFC IT services to the agency Vision: Provide world-class technology availability, reliability, and scalability to meet current and future DFC mission needs through IT infrastructure and people Mission: Identify, implement, and manage hardware infrastructure, software solutions, cloud-hosting, and customer service that DFC users depend on to perform day-to-day tasks, deliver on projects, and communicate with customers

Migration of administrative and ITSM workloads to ServiceNow IT infrastructure modernization (ZPA/ZIA, Teams Voice, MS G5, audiovisual equipment/solution upgrade) Planning for meeting Zero Trust Architecture mandate DLP enhancement Network circuit upgrade QoS improvements Support for cloud-first initiatives (migration to cloud; consideration of cloud for new projects/applications) Preparing infrastructure and service desk for agency growth (~150 new staff by 2023)

Current Active Projects

Current Contract Support Team Size

Program Manager – 1

Service Desk – 5 (with 1 vacancy for a contract Service Desk Manager)

Audiovisual Support – 1

IT Asset Manager – 1

Network and Infrastructure Operations – 6

Development of robust Disaster Recovery capabilities for DFC Leveraging a Zero Trust Architecture (ZTA) approach to cyber and operations principles and processes Continued increase in support for telework/remote work capabilities (including robust remote access solutions, enhanced meeting capabilities, easier access to files from anywhere) Enhanced network capacity and capabilities to address QoS and user experience Build, maintain, enhance full ITSM support and capabilities Modernize delivery of IT Operations via cloud-first initiatives (migration to robust cloud hosting solutions; integration of cloud-native solutions) Anticipate IT operational needs and service increases due to growth of DFC (~150 new employees by 2023)

Overview Pool A

Focus Areas FY22-FY24 image6.png image7.png image1.png image8.png image9.png image10.svg

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