ATTACHMENT L - Sample Quality Assurance Surveillance Plan.pdf

ATTACHMENT L –SAMPLE QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

NOTE: This a sample. QASP submitted with proposal shall be commensurate to proposed Performance Work Statement (PWS).

Task Area

Evaluation Measure

Performance Standard/Acceptable Quality Level (AQL)

Method Used Frequency

All Phases

Status reporting Provide timely information on project status.

AQL: Provide on-time status reports and project management deliverables 100% of the time.

Inspection Monthly

All Phases

Documentation deliverables

Complete EPLC deliverables on time per the baselined project schedule.

AQL: Interim deliverables are submitted on time with 5% variance; final deliverables submitted on time.

Inspection

Monthly

Phase 1 Documentation deliverable

Phase 1 completed on time per the baselined project schedule.

AQL: SyRS completed on time.

Inspection End of Phase 1

Phase 2 Software release quality

Identification and resolution of defects before production deployment.

AQL: No critical defects in final release that is deployed.

Inspection End of Phase 2

Phase 2

Software release deliverable

Deliver software releases on time per the baselined project schedule.

AQL: Interim releases delivered on time with 1 week variance; final Phase 2 release delivered on time.

Inspection

Monthly and end of Phase 2

Phase 3

Incident response Provide timely incident response.

AQL: TMS will respond to critical, high priority incidents within 1 hour, others within 24 hours.

Random inspection;

review incident response logs

Periodic

Phase 2 Customer support Provide responsive customer support. TMS will respond to requests within 2 business hours during regular operational hours.

Random inspection;

review ticket logs

Periodic