Attachment 6_DMAT_Past Performance Questionnaire.docx

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Disaster Medical Assistance Team (DMAT) Medical Staffing and Support (DHHS)
Solicitation number
75A50224R00003
Issued by

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This document contains a past performance questionnaire for potential contractors to complete regarding previous disaster medical assistance contracts. The questionnaire pertains to a solicitation from the Department of Health and Human Services seeking proposals for disaster medical assistance team medical staffing and support services. Contractors are asked to provide details of relevant prior contracts over the past three years, including contract numbers, values, periods of performance, and descriptions of products and services delivered. Respondents are also asked to assign ratings on a scale of 0 to 5 for quality of service, cost control, timeliness of performance, and business relations for each prior contract. Comments are requested to support any ratings. The purpose of the questionnaire is to evaluate contractors' past performance on similar requirements for the stated solicitation from HHS.

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Disaster Medical Assistance Team (DMAT) Medical Staffing and Support Page 1 of 2 Solicitation Number: 75A50224R00003

Disaster Medical Assistance Team (DMAT) Medical Staffing and Support Page 1 of 2 Solicitation Number: 75A50224R00003

ATTACHMENT 6

PAST PERFORMANCE QUESTIONNAIRE SURVEY

This survey pertains to (VENDOR NAME): ______________________

Department/Component: _____________________________________

Contract Number: ______________________

Date of Survey: ___________________

Name of Person Completing Survey: ______________________________

Signature of Person Completing Survey: ________________________________

Your Company/Agency: __________________________

Your Role in this Contract (circle one):

Contracting Officer Contract Specialist Project Officer Other ________________________

Contract Value (including options): $__________________________

Performance Period: __________________________________ (Including option periods)

Type of Contract: __________________________________

Approximate percentage of work being performed (or completed) by subcontractor(s): _________%

Information on subcontractor(s) (where more than ____% of work was completed by the subcontractor):

__________________________________________________________________________________
SubcontractorProgram ManagerPhone
__________________________________________________________________________________
SubcontractorProgram ManagerPhone

General description of products/services required under the contract: _______________________________________

RATINGS

Please answer each of the following questions with a rating that is based on objective measurable performance indicators to the maximum extent possible. Commentary to support rating may be noted at the end of the questionnaire under ‘additional comments. Assign each area a rating of 0 (Unsatisfactory), 1 (Poor), 2 (Fair), 3 (Good), 4 (Excellent) or 5 (Outstanding). Use the attached Rating Guidelines as guidance in making these evaluations. Circle the appropriate rating. If you do not have enough personal knowledge or feedback from internal customers who directly received products and services from the Contractor to make a determination on any of the performance criteria below, please circle “N/A” (not applicable /no opinion).

QUALITY OF SERVICE

1.Compliance with contract requirements
0 1 2 3 4 5 N/A
2.Accuracy of reports
0 1 2 3 4 5 N/A
3.Effectiveness of personnel
0 1 2 3 4 5 N/A

4. Technical excellence 0 1 2 3 4 5 N/A

COST CONTROL

1.Record of forecasting and controlling target costs
0 1 2 3 4 5 N/A
2.Current, accurate and complete billings
0 1 2 3 4 5 N/A
3.Relationship of negotiated costs to actuals
0 1 2 3 4 5 N/A

4. Cost efficiencies 0 1 2 3 4 5 N/A

TIMELINESS OF PERFORMANCE

1.Met interim milestones
0 1 2 3 4 5 N/A
2.Reliability
0 1 2 3 4 5 N/A
3.Responsive to technical direction
0 1 2 3 4 5 N/A

4. Completed on time including wrap-up and contract administration 0 1 2 3 4 5 N/A

5.Met delivery schedules
0 1 2 3 4 5 N/A

6. Liquidated damages assessed: Yes No (circle one)

BUSINESS RELATIONS

1.Effective management, including subcontracts
0 1 2 3 4 5 N/A
2.Reasonable/cooperative behavior
0 1 2 3 4 5 N/A
3.Responsive to contract requirements
0 1 2 3 4 5 N/A

4. Notification of problems 0 1 2 3 4 5 N/A

5.Flexibility
0 1 2 3 4 5 N/A
6.Pro-active vs. reactive
0 1 2 3 4 5 N/A
7.Effective small/small disadvantaged business subcontracting program
0 1 2 3 4 5 N/A

CUSTOMER SATISFACTION

1.The Contractor is committed to customer satisfaction.
YesNo(circle one)
2.Would you recommend selection of this firm again?
YesNo(circle one)

ADDITIONAL COMMENTS

RATING GUIDELINES

QUALITY OF PRODUCT OR SERVICE
COST CONTROL
TIMELINESS OF PERFORMANCE
BUSINESS RELATIONS
0 – Unsatisfactory
Contractor is not in compliance and is jeopardizing achievement of contract objectives
Contractor is unable to manage costs effectively
Contractor delays are jeopardizing performance of contract objectives
Response to inquiries, technical/service/administrative issues is not effective
1 – Poor
Major problems have been encountered
Contractor is having major difficulty in managing costs effectively
Contractor is having major difficulty meeting milestones and delivery schedules
Response to inquiries, technical/service/administrative issues is marginally effective
2 – Fair
Some problems have been encountered
Contractor is having some problems in managing costs effectively
Contractor is having some problems meeting milestones and delivery schedules
Response to inquiries, technical/service/administrative issues is somewhat effective
3 – Good
Minor inefficiencies/errors have been identified
Contractor is usually effective in managing costs
Contractor is usually effective in meeting milestones and delivery schedules
Response to inquiries, technical/service/administrative issues is usually effective
4 – Excellent
Contractor is in compliance with contract requirements and/or delivers quality products/services
Contractor is effective in managing costs and submits current, accurate and complete billings
Contractor is effective in meeting milestones and delivery schedules
Response to inquiries, technical/service/administrative issues is effective

5 – Outstanding: The Contractor has demonstrated an outstanding performance level in any of the above four categories that justifies adding a point to the score. It is expected that this rating will be used in those rare circumstances when Contractor performance clearly exceeds the performance levels described as “Excellent”.

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