Performance Work Statement_Revision 1.docx

USCG Air Station Kodiak ALSE Maintenance Services

HSCG23-16-R-AHH005 | Attachment A ATC Mobile PWS

PERFORMANCE WORK STATEMENT (PWS)

Project Title USCG Air Station Kodiak Aircraft Maintenance Services Background Air Station Kodiak operates 5 HC-130J “Super Hercules”, 6 MH-60T “Jayhawks” in an area of responsibility (AOR) covering 4 million square miles including the Gulf of Alaska, Bristol Bay, Bering Sea, and the Pacific Ocean above the 40○N latitude. The Air Station is the largest Coast Guard command in District 17 (D17) and the entire Pacific Area (PACAREA). Air Station Kodiak’s AOR is uniquely challenging in its vastness, hazardous terrain and frequent poor weather characterized by high winds, turbulence, icing, low cloud ceilings, and reduced visibility. At Air Station Kodiak, the supplemental Aviation Life Support Equipment (ALSE) Inspector/Maintainer will bolster the unit’s ability to meet training and operational demands of this complex region.

Scope For the entire duration of this contract, the Contractor shall provide trained and qualified personnel to perform the required Aircraft Maintenance Services and all support necessary to meet the requirements listed in this PWS. Examples of support include, but not limited to:

· Scheduled and unscheduled aircraft ALSE maintenance, repair and maintenance of aircraft systems and sub-systems.

· Scheduled and unscheduled aircraft Liquid Oxygen (LOX) maintenance, repair and maintenance of aircraft systems.

· Inspection, overhaul, and repair of ALSE equipment.

Applicable Documents/Directives The Contractor will have access to Government owned technical documents throughout the period of performance of this contract. Applicable documents will include Coast Guard aircraft maintenance policies and procedures, technical manuals, and maintenance procedure cards.

Performance Requirements The performance requirements and performance standards will set forth the expected outcomes (objectives) of the contract, the service(s) required of the contractor to attain the objectives, a series of performance standards per requirement, and a Quality Assurance Surveillance Plan (QASP) that describes how the government will survey, observe, test, evaluate and document the contractor’s performance in meeting the critical performance standards identified in the PWS. The QASP is not an exclusive remedy and inclusion of the QASP does not preclude the Government from using any other remedy available by law or contract terms, including reduction in payment or termination of services in accordance with any contract clause. The QASP is provided in Attachment A.

5.1 Contractor Personnel

All services provided under this PWS shall be performed by Contractor employees fully qualified in the relevant profession, trade or field, and holding any licenses required by law. The Contractor shall maintain records for all personnel hired under this contract. At a minimum, the Contractor shall maintain records that document that personnel hired met the minimum qualifications of the position prior to commencing work. These records shall be made available to the Contracting Officer or designee upon request. The contractor shall provide personnel with the following minimum capability:

· Ability to read, write, speak and understand English fluently.

· Shall be citizens of the United States (U.S.)

· Ability to obtain and maintain a Secret security clearance.

· Ability to obtain a Common Access Card (CAC)

· A current airframe and power plant (A&P) license with proof of experience in the last twelve months is preferred but not required.

All Contractor personnel shall be in place not later than 8 calendar days after contract award. A CAC is required to access USCG standard computer workstations and multiple CAC enabled information systems to include Aviation Technical Information Portal (ATIP) and the Aviation Logistics Maintenance Information System (ALMIS).

5.1.2 Key Personnel

Before replacing any individual designated as Key by the Government, the Contractor shall notify the Contracting Officer no less than 15 business days in advance, submit written justification for replacement, and provide the names and qualifications of any proposed substitute(s). All proposed substitutes shall possess qualifications equal to or superior to those of the Key person being replaced. The Contractor shall not replace Key personnel without acknowledgment from the Contracting Officer. The Government may designate additional Contractor personnel as Key at the time of award.

NOTE

Only graduates of USCG Aviation Survival Technician School or DoD facilitated Aviation Life Safety Equipment School are authorized to inspect, maintain, and modify Coast Guard Aviation rescue and survival equipment. Civilians or contractors holding a valid FAA Airframe & Power-plant license are exempt from this requirement provided they have with at least 3 years experience.

At least three (3) years experience inspecting, maintaining, and modifying aviation rescue and survival equipment similar to that being supported is required. Five (5) years experience is desired.

a) Possess extensive knowledge of a wide variety of ALSE parts, components, and complex assemblies associated with aircraft systems.

b) Ability to rig, function test, or troubleshoot the ALSE systems; determine when they are operating properly or whether portions of the system must be repaired or replaces; and the type and extent of repair needed.

c) Have knowledge of the makeup, operation, installation, and adjustment of USCG ALSE equipment installed on USCG aircraft stationed at AIRSTA Kodiak.

d) Have skill in the use of standard and specialized tools and the equipment of the trade including fixtures, templates, scales, test stands and external power sources.

e) Have knowledge of activity supply procedures to be able to initiate requisitions for needed parts and supplies and has a thorough knowledge of the publication order system to obtain the most up-to-date technical manuals and to propose changes to publications when they find a discrepancy.

f) Ability to read, understand and apply trade or administrative guides such as technical manuals, technical orders, blueprints, sketches, and other related documents.

g) Ability to, reach, bend, walk, pull, sit, stand, crouch, stoop, kneel and stretch for prolonged periods of time. Frequently lift parts and equipment that weigh up to 9 kilograms (20 pounds). Occasionally, may lift and carry items that weigh about 23 kilograms (50 pounds) with mechanical lifting devices or assistance from other workers, if required.

h) Ability to work in cramped, awkward and strained positions or to climb ladders, work platforms, scaffolding and aircraft structures.

i) Capability to work in regulated areas with toxic materials present including hexavalent chromium and cadmium. This will include use of Personal Protective Equipment (PPE) such as protective clothing, etc.

j) Knowledge, skill and ability to follow appropriate safety procedures common to the trade.

k) Knowledge of specific hazardous materials and hazardous wastes procedures is necessary, including the proper fitting and usage of protective gear and completion of related training.

l) Technical capability/experience with aircraft, airframes, and substructures. Should include maintenance of primary, secondary, and tertiary structures.

m) Ability to conduct research using USCG data systems such as Aviation Technical Information Portal (ATIP) or similar type systems.

n) Ability to access and navigate the Aviation Logistics Maintenance Information System (ALMIS)

o) Familiarity with Original Equipment Manufacturer (OEM) manuals or similar manuals with the ability to research maintenance history, procedures and component limitations is desired.

p) Possess extensive knowledge of a wide variety of LOX containers, servicing, and how LOX integrates with C-130J aircraft systems.

q) Ability to service, function test, or troubleshoot LOX system; determine when the system is operating properly or whether portions of the system must be repaired or replaced; and the type and extent of repair needed. Make recommendations to LOX Storage Facility manager if repairs are needed to dispensing equipment.

r) Ensures proper safety precautions employed by workers who operate aircraft LOX servicing carts.

Contractor Personnel Tasking

6.1 The ALSE Inspector/Maintainer will receive tasking verbally and/or via email from the Aviation Survival Technician Chief, Senior Chief, shift supervisor, Assistant Engineering Officer, or Engineering Officer at AIRSTA Kodiak. The ALSE Inspector/Maintainer shall perform the following tasks:

6.2 Inspection and Acceptance Criteria

All work is subject to Government Quality Assurance (QA) review in process and upon completion for compliance with requirements, instructions, specifications, shop practices and procedures. Any work that is considered unsatisfactory shall be corrected at no additional cost to the USCG. Work will not be accepted by the Government until the QA inspector considers all work complete and acceptable.

Performance Standards Performance Standards establish the expected levels of performance and Acceptable Quality Levels (AQL) the contractor is required to meet. A Quality Assurance Surveillance Plan (QASP) will be used by the government to monitor performance standards & objectives.

Incentives:

Please reference the QASP.

Deliverables and Delivery Schedule

9.1 Kick-Off Meeting

The Contractor shall attend a Kick-Off Meeting with the Contracting Officer and the COR not later than one week after the date of award. The purpose of the Kick-Off Meeting, which will be chaired by the Contracting Officer, is to discuss technical, administrative, and contracting objectives of the task orders awarded under this PWS. The Kick-Off Meeting will be held at the Government’s facility at Air Station Kodiak. The contractor will provide a draft agenda 3 days prior to the meeting, a final agenda at the start of the meeting, and deliver formal meeting minutes one week after the meeting.

9.2 Monthly Activity Report

The Contractor shall submit a monthly activity report to the COR consisting of:

Hours expended per labor category.

Number of days each contractor employee was absent due to vacation, sick leave, personal leave or training. The report shall also include a running total of how many days the employee has been absent due to contractor paid time off (vacation, sick or personal leave).

Status of any personnel changes incurred during performance period.

Any work that is considered unsatisfactory by the Government QA inspector during this period. Section 6.3 All unusual problems, issues reported, or unresolved issues encountered by the Contractor in performance of this contract during this period.

The Monthly Activity Report is due no later than (NLT) the 10th of each month.

Government Furnished Equipment and Property The Government will furnish limited Equipment and Property as described in Section 10.1 and Section 10.2. The use of all property is authorized only for official Government business and shall only be used in the performance of this contract. The Contractor shall return all furnished equipment to the Government in the same condition as received, fair wear and tear excepted.

10.1 Government Furnished Equipment (GFE)

The USCG will provide all necessary tools and Ground Support Equipment (GSE) to be used by the contract employees. These items shall be maintained IAW with all applicable local unit and Coast Guard instructions and procedures. The GFE and GSE required to perform the tasks in this PWS are listed in USCG technical documents 32H-65D2 - Illustrated Tool and Equipment Manual; PG-85-00-310-A, Aviation Life Support Equipment Systems Process Guide; and PG-85-00-150-A, Aeronautical Support Equipment Process Guide.

The Government will provide suitable workspace (including hangar and desk space), adequate furniture, consumables, and reasonable access to telecommunications devices and computer equipment for the technical representative at no cost to the Contractor provided that:

Contractor employees use the telecommunications devices long distance services for bonafide business only.

The workspace, office furniture and office equipment used by the Contractor employees sustain only damages attributed to normal wear and tear.

If damages are sustained that are determined to exceed the limits that exceed normal wear and tear, the COR will submit a report to the Contractor. The Contractor shall reimburse the Government for replacement costs of the office furniture and/or repair of the workspace.

10.2.1 Utilizing Electronic Mail (E-Mail)

When Contractor personnel send E-mail as part of their contract performance or related contract matters, they shall include their first and last name, E-mail address, and the name of their employer. Contractors that have access to Government email and other on-line systems shall have user IDs that call attention to their special status (by indicating Contractor (CTR), or the company name, for example, after their given name in the user ID on the system). The use of E-mail is for bona fide business only. In the event of violation of this provision, the USCG will take appropriate action IAW Federal Law (Title 18 U.S.C. 1030 et seq).

The COR or Alternate COR, shall ensure that accounts established in Government E-mail systems for prime or subcontractor personnel shall identify individuals as Contractor personnel in the address book display and on the individual’s E-mail. Detailed properties for the account shall include the name of the individual’s employer and the name of the customer for the contract. The USCG’s information assurance security officer that established the account shall be notified immediately when a Contractor employee is no longer performing duties that require an account in the Government E-mail system.

Place of Performance The work specified in this PWS associated with the ALSE Inspector/Maintainer shall be performed at USCG Air Station Kodiak, 5th Street, Kodiak Station, AK 99615. The Contractor shall provide these services for the Aviation Engineering Department.

The Government reserves the right to require Contractor personnel to “sign-in” upon entry and “sign-out” upon departure from the Government facilities. Certain Government agencies may have security requirements, which necessitate the use of building access passes. No direct charges to any order or order issued under a contract may be made for personnel or facility security clearances.

11.1 Worksite Conditions

Work areas are in hangars, inside and/or outside subject to noise, dust, heat, cold, and inclement weather. Inside areas are usually adequately lighted, ventilated, and heated. Exposure to the possibility of cuts, burns, shocks, strains, abrasions, bruises, falls, broken bones, and eye or skin irritation. Unpleasant conditions from dirt, solvents, fuel, toxic fumes, grease, and gases may be present. Floor surfaces may be wet, oily, or slippery. The Contractor shall provide all site safety gear for the worksite, including all appropriate PPE required to comply with all federal, state, and local worker safety requirements PPE includes, but is not limited to, ear plugs, face shields, gloves, safety shoes, and safety glasses. Air-breathing equipment, hats, gloves, and coveralls may be required when working with hazardous materials or hazardous wastes.

11.2 Environmental, Safety, And Occupational Health (ESOH)

The Contractor is solely responsible for compliance with all federal, state and local laws, including but not limited to the Occupational, Safety and Health Act (OSHA) (Public Law 91-596) and the resulting standards, OSHA Standard 29 CFR 1910 and any USCG Instructions as applicable, and the protection of their employees. Note: USCG Instructions are annotated because many of the USCG standards exceed the OSHA standard criteria. If a conflict is noted, the most stringent requirement takes precedence. The Government shall assume no liability or responsibility for the Contractor's compliance or non-compliance with such requirements. In addition, the Contractor is required to flow down the safety requirements/specifications to all subcontracts/subcontractors. Safety requirements listed herein that do not concern Contractor’s operations or services shall be considered self-deleting as mutually agreed by the Contracting Officer and the Contractor.

The Contractor shall ensure their employees are made aware that the performance of these services will occur in industrial areas. Areas where exposures are expected to exceed the permissible exposure limits set by 29 CFR 1910 Occupational Safety and Health Standards, Subpart Z - Toxic and Hazardous Substances are clearly marked as regulated areas. There may also be contact hazards with these materials during cleanup of dust, metal shavings, etc. The Contractor shall ensure proper protective measures are taken to ensure contracted employees are protected from these hazards.

The Contractor shall be subject to safety inspections of its work sites by the Government. Contractor safety records shall be available upon request by the Contracting Officer. The Contractor shall be liable for, and shall indemnify and hold harmless the USCG against, all actions or claims pertaining to the “personal” safety requirements of employees. The Contractor shall provide all personal protective equipment (respiratory protection, hearing protection, gloves, steel-toed shoes, safety glasses, protective clothing, etc.). In addition, the Government is not responsible for medical examinations, hearing testing, substance abuse testing, or any other type of testing for Contractor employees.

11.3 Work Hours

At Air Station Kodiak, core work hours are Monday through Friday from 0800-1600 Alaskan Standard Time. However, in order to support the USCG’s operational schedule and aircraft availability, the work hours for the Contractor employees under this contract may fall outside of the standard seven (7) hour day, Monday through Friday and may include weekends and occasionally night work. Contractor employees shall work no more than forty (40) hours per week (from Sunday to Saturday).

The COR will attempt to notify the Contractor a minimum of 14 days prior to changes in the Contractor employees standard work schedule. However, due to the USCG’s ever changing operational schedule, the 14 day notice may not be possible.

11.4 Federal Holidays

Contractor personnel will not perform work on observed Federal holidays. Government holidays are: New Year’s Day, Martin Luther King Day, Presidents Day, Memorial Day, Fourth of July, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day, Christmas Day, and/or any other day designated by the President’s Proclamation.

11.5 Unit Shutdowns

Unit shutdowns may be planned or unplanned. During a unit shutdown, Air Station Kodiak closed for business and contractors are not allowed onsite. Planned unit shutdown days will be determined in advance by Air Station Kodiak Command. Unplanned unit shutdown time (i.e. inclement weather, etc.), not normally exceeding twenty (20) hours per employee per year, will occur on an as needed basis. The Contractor will be notified as soon as possible of any unit shutdown times; however during times of inclement weather, Contractors shall contact supervisor. The Government may opt to modify the work schedule to make up for time lost due to Federal Holidays described in Section 11.4 or unit shutdowns described in Section 11.5. The COR will notify the Contractor as soon as possible of any schedule changes for Federal Holidays or Unit Shutdowns.

Period of Performance The period of contract performance includes one (1) twelve (12) month base period and, if exercised, four (4) one-year option periods. Aviation Maintenance personnel performing under this PWS will be phased-into the Aviation Engineering department. This surge-type support will be requested by the COR 30-days in advance of aircraft estimated delivery dates to ensure personnel are properly trained and familiar with aviation engineering operations, processes, and procedures.

Security Contractor access to classified information is not currently required under this contract. However, Contractor access to Sensitive But Unclassified (SBU) / For Official Use Only (FOUO) is required under this contract. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination in accordance with DHS MD 11042.1, Safeguarding Sensitive But Unclassified (For Official Use Only) Information. The Contractor shall ensure that all Contractor staff complete and file a non-disclosure agreement (DHS Form 11000-6) with the COR.

DHS's policies and procedures on contractor personnel security requirements are set forth in various management directives (MDs). MD 11042.1, Safeguarding Sensitive but Unclassified (For Official Use Only) Information describes how contractors must handle sensitive but unclassified information. MD 4300.1, entitled Information Technology Systems Security, and the DHS Sensitive Systems Handbook, prescribe the policies and procedures on security for Information Technology resources. Compliance with these policies and procedures, any replacement publications, or any other current or future DHS policies and procedures covering contractors specifically, is required in all contracts that require access to facilities, IT resources or sensitive information. The contractor shall not use or redistribute any DHS information processed, stored, or transmitted by the contractor except as specified in the contract. All hardware, software, and services provided must be compliant in accordance with 140-01 Information Technology Systems Security and the DHS Sensitive Systems Handbook 4300A.