SF30-A00001.pdf

70T02018R9NOIA073- RFP CHANGES (A00001)

RFP, Section B.1, page 4 of 125

Text changed from:

SECTION B – SUPPLIES OR SERVICES AND PRICES/COSTS

B.1 Contract Line Items, Descriptions, and Ceilings - See Attachment 41 UES CLIN Descriptions and Associated Programs.

See Attachment 42 in Section J for all IDIQ Option Period pricing and Task Order #1.

Note A - In no circumstance may the Contractor’s proposed fee be greater than $45 for the combination of CLINs 00001 (In-Person Enrollment), CLIN 00002 (Customer Service Support), and CLIN 00003 (Card Management Support).

Note B: In no circumstance may the Contractor proposed fee be greater than $20 for the combination of CLINs 00002 (Customer Service Support) and 00004 (Online-Only Transaction).

CLIN ITEM Description Services Provided Estimated Quantity Unit Price Total Estimated Cost

In-Person Enrollment

▪ Biographic Data Collection

▪ Biometric Data Collection (ex. Photo, Fingerprint, Iris, etc.)

▪ FBI Direct Channeling (does not include FBI fee)

▪ Document Authentication/Verification/Upload

▪ Fee Collection/Reconciliation

▪ Includes both First-Time Enrollments and In-Person Renewals

Customer Service Support (00002A)

▪ Customer Call Center - Populations Enrolled via UES See Attachment 4

Customer Service Support (00002B) -- Non-UES Population (00002AB)

▪ Customer Call Center Support - Populations NOT Enrolled via UES (e.g. HME Non-Agent States, TSA Recheck Expansion)

See Attachment 4

00003 Card Management Support (Card Pick-Up and Mailing Support)

▪ In-Person Credential Pickup - Card Activation Labor, Card Inventory Support, Card Accessories (Lanyard, Card Care Instructions, etc.)

▪ Mailed Credential Support - Direct Mailing Hub Support/Infrastructure, Card Accessories (Lanyard, Card Care Instructions, etc.) Applies to both full in person TWIC enrollments

See Attachment 4 See Note A See Note C

00004

Web-Only Transaction (ex.

Online Only Renewals, Comparable Enrollments, Replacement Card Online Orders, etc.)

Online only transaction for applicants that do not require a visit to an enrollment center, but require application processing, payment processing, etc.

See Attachment 4 See Note B See Note C

Hard Card Fingerprint Processing and Channeling (00005A)

Hard Card processing (e.g. AFSP digitization) See Attachment 4

Electronic Fingerprint Processing and Channeling (00005B)

Electronic Fingerprint Processing (e.g. AFSP via NATA) See Attachment 4

00006 Transition TWIC From Legacy Center and the Direct Mailing Operations CLIN

See Attachment 4

00007 Other Direct Costs Other Direct Costs - Not To Exceed (NTE) $50,000 NTE

00008 Engineering Services/Operations Support Changes

$4.4 Million NTE $4.4 Million NTE

See Note A

00005

00001 See Attachment 4

00002 See Note A See Note B See Note C

Note C: The total fee charged to the applicant shall be comprised of CLIN 00001 (In-Person Enrollment), CLIN 00002 (Customer Service Support), CLIN 00003 (Card Management Support) and CLIN 00004 (Online-Only Transaction) as well as the FBI fee and TSA's portion of the fee.

To:

SECTION B – SUPPLIES OR SERVICES AND PRICES/COSTS

B.1 Contract Line Items, Descriptions, and Ceilings - See Attachment 41 UES CLIN Quantity.

See Attachment 42 in Section J for all IDIQ Option Period pricing and Task Order #1.

Note A - In no circumstance may the Contractor’s proposed fee be greater than $45 for the combination of CLINs 00001 (In-Person Enrollment), CLIN 00002 (Customer Service Support), and CLIN 00003 (Card Management Support).

Note B: In no circumstance may the Contractor proposed fee be greater than $20 for the combination of CLINs 00002 (Customer Service Support) and 00004 (Online-Only Transaction).

CLIN ITEM Description Services Provided Estimated Quantity Unit Price Total Estimated Cost

▪ Biographic Data Collection

▪ Biometric Data Collection (ex. Photo, Fingerprint, Iris, etc.)

▪ FBI Direct Channeling (does not include FBI fee)

▪ Document Authentication/Verification/Upload

▪ Fee Collection/Reconciliation

▪ Includes both First-Time Enrollments and In-Person Renewals

Customer Service Support (00002A)

▪ Customer Call Center - Populations Enrolled via UES See Attachment 4

Customer Service Support (00002B) -- Non-UES Population (00002AB)

▪ Customer Call Center Support - Populations NOT Enrolled via UES (e.g. HME Non-Agent States, TSA PreCheck Expansion)

See Attachment 4

00003 Card Management Support (Card Pick-Up and Mailing Support)

▪ In-Person Credential Pickup - Card Activation Labor, Card Inventory Support, Card Accessories (Lanyard, Card Care Instructions, etc.)

▪ Mailed Credential Support - Direct Mailing Hub Support/Infrastructure, Card Accessories (Lanyard, Card Care Instructions, etc.) Applies to both full in person TWIC enrollments

See Attachment 4 See Note A See Note C

00004

Web-Only Transaction (ex.

Online Only Renewals, Comparable Enrollments, Replacement Card Online Orders, etc.)

Online only transaction for applicants that do not require a visit to an enrollment center, but require application processing, payment processing, etc.

See Attachment 4 See Note B See Note C

Hard Card Fingerprint Processing and Channeling (00005A)

Hard Card processing (e.g. AFSP digitization) See Attachment 4

Electronic Fingerprint Processing and Channeling (00005B)

Electronic Fingerprint Processing (e.g. AFSP via NATA) See Attachment 4

00006 Transition TWIC From Legacy Center and the Direct Mailing Operations CLIN

See Attachment 4

00007 Other Direct Costs Other Direct Costs - Not To Exceed (NTE) See Note D

00008 Engineering Services/Operational System Changes

See Note E

See Note A

00005

00001 See Attachment 4

00002 See Note A See Note B See Note C

In-Person Enrollment

(00001AA)

Note C: The total fee charged to the applicant shall be comprised of CLIN 00001 (In-Person Enrollment), CLIN 00002 (Customer Service Support), CLIN 00003 (Card Management Support) and CLIN 00004 (Online-Only Transaction) as well as the FBI fee and TSA's portion of the fee.

Note D: Other Direct Cost will be determined at the task order. Estimated ODC are $50,000.00 or less per year.

Note E: Engineering Services/Operational System Changes will be determined at the task order. This is estimated to be $4,400,000.00 per year.

RFP, Section B.5, page 6 of 125

B.5 LOADED LABOR RATES TABLES

Labor Category – Government FY 18 Hourly Rate Onsite Hourly Rate Offsite

Labor Category – Government FY 19 Hourly Rate Onsite Hourly Rate Offsite

Labor Category – Government FY 20 Hourly Rate Onsite Hourly Rate Offsite

Labor Category – Government FY 21 Hourly Rate Onsite Hourly Rate Offsite

Labor Category – Government FY 22 Hourly Rate Onsite Hourly Rate Offsite

Labor Category – Government FY 23 Hourly Rate Onsite Hourly Rate Offsite

Labor Category – Government FY 24 Hourly Rate Onsite Hourly Rate Offsite

Labor Category – Government FY 25 Hourly Rate Onsite Hourly Rate Offsite

Labor Category – Government FY 26 Hourly Rate Onsite Hourly Rate Offsite

Labor Category – Government FY 27 Hourly Rate Onsite Hourly Rate Offsite

Template Instructions:

For Labor Rates Table, create a row for each proposed labor category. Use as many rows as necessary; one row for each labor category (LCAT). Refer to Attachment #40 “Labor Categories” for a listing of the minimum categories that shall be addressed in the pricing rate table. Enter data as indicated in column heading or cross-reference the proposal page on which the required information may be found.

(End of Section B)

To:

B.5 LOADED LABOR RATES TABLES FOR CONTRACTORS

Labor Category – Government FY 18 Hourly Rate Onsite Hourly Rate Offsite

Labor Category – Government FY 19 Hourly Rate Onsite Hourly Rate Offsite

Labor Category – Government FY 20 Hourly Rate Onsite Hourly Rate Offsite

Labor Category – Government FY 21 Hourly Rate Onsite Hourly Rate Offsite

Labor Category – Government FY 22 Hourly Rate Onsite Hourly Rate Offsite

Labor Category – Government FY 23 Hourly Rate Onsite Hourly Rate Offsite

Labor Category – Government FY 24 Hourly Rate Onsite Hourly Rate Offsite

Labor Category – Government FY 25 Hourly Rate Onsite Hourly Rate Offsite

Labor Category – Government FY 26 Hourly Rate Onsite Hourly Rate Offsite

Labor Category – Government FY 27 Hourly Rate Onsite Hourly Rate Offsite

Template Instructions:

For Labor Rates Table, create a row for each proposed labor category. Use as many rows as necessary; one row for each labor category (LCAT). Refer to Attachment #40 “UES Labor Category Descriptions” for a listing of the minimum categories that shall be addressed in the pricing rate table. Enter data as indicated in column heading or cross-reference the proposal page on which the required information may be found.

(End of Section B)

RFP, Section L-4, page 104 of 125

L-4 Proposal Submission

Proposal Volume #

Description

Factor

Page Limit

Electronic Copy

Format

Cover Letter, Table of Contents, Executive Summary

N/A

PDF

Authorize Federal Bureau of Investigation (FBI) Direct Channeler Requirement – Statement of

Compliance

Management and Implementation Approach and Capabilities

Technical Approach and Capabilities

5 Past Performance 4 N/A 1 PDF

6 Price and Labor Rates 5 N/A 1 MS Office Excel

To:

L-4 Proposal Submission

Proposal Volume #

Description

Factor

Page Limit

Electronic Copy

Format

Cover Letter, Table of Contents, Executive Summary, Commitment Letter, Representations and Certifications or SAM, and signed first page of SF1449

N/A

See below for description for page limit

Authorize Federal Bureau of Investigation (FBI) Direct Channeler Requirement – Statement of

Compliance

Management and Implementation Approach and Capabilities

Technical Approach and Capabilities

5 Past Performance 4 N/A 1 PDF

6 Price and Labor Rates 5 N/A 1 MS Office Excel

RFP, Section L.6.1, page 107 of 125

L.6.1 Volume 1 - Cover Letter, Table of Contents, Executive Summary

(Limit 6 pages as delineated below) This volume should contain the following information Cover Letter, Table of Contents, and Executive Summary

Cover Letter: The cover letter should provide the Offeror’s company contact information (Limit 1 page):

1. Company name,

2. Point of Contact,

3. Email address,

4. Phone/Fax, Address,

5. DUNS number.

Table of Contents: The table of contents should describe how the proposal is organized by providing a list of the parts/divisions (volumes, sections, attachments, etc.) (Limit 1 page)

Executive Summary: The executive summary should provide an overview of the Offeror’s proposal and will be used by the Government as an aid in understanding the organization, content, and interrelationship(s) of the company. Information is to be presented at the summary level and should only include general information about the proposal and the Offeror’s understanding of and capability to meet the requirements of the solicitation. (Limit 3 pages).

To:

L.6.1 Volume 1 - Cover Letter, Table of Contents, Executive Summary, Commitment Letter, Respond to Representation and Certification or SAM (Section K).

Cover Letter: The cover letter should provide the Offeror’s company contact information (Limit 1 page):

1. Company name,

2. Point of Contact,

3. Email address,

4. Phone/Fax, Address,

5. DUNS number.

Table of Contents: The table of contents should describe how the proposal is organized by providing a list of the parts/divisions (volumes, sections, attachments, etc.) (Limit 1 page)

Executive Summary: The executive summary should provide an overview of the Offeror’s proposal and will be used by the Government as an aid in understanding the organization, content, and interrelationship(s) of the company. Information is to be presented at the summary level and should only include general information about the proposal and the Offeror’s understanding of and capability to meet the requirements of the solicitation. (Limit 3 pages)

Commitment Letter: The contractor shall submit a commitment letter from subcontractor/teaming partners. The letter shall identify the work to be performed by this arrangement. Commitment letter is not part of the page count but it is limited to 1 page per arrangement.

Representations and Certifications or SAM (See also Section K.); Offeror who are responding to RFP Section K can submit their response (no page limit).

RFP, Section L.6.2, page 107 of 125 Text changed from:

L.6.2. Volume 2- Factor 1- Authorize Federal Bureau of Investigation (FBI) Direct Channeler Requirement (Limit 1 page as delineated below)

To:

L.6.2. Volume 2- Factor 1- Authorize Federal Bureau of Investigation (FBI) Direct Channeler Requirement (Limit 2 page as delineated below)

RFP, Section L.6.5, page 113 of 125

L.6.5 Volume 5-Factor 4 - Past Performance (Limit 10 pages)

The Offeror may include one table of contents page and one page with reference/contact information that will not be considered part of the page limitation.

To:

L.6.5 Volume 5-Factor 4 - Past Performance (no page limit)

The Offeror may include one table of contents page and one page with reference/contact information.

RFP, Section L.6.6, page 115 of 125

Labor Rates

The Offeror must submit labor rate information as detailed in Section B 5 of this RFP.

To:

Labor Rates

The Offeror must submit labor rate information as detailed in Section B 5 of this RFP, should be proposed in attachment #42

RFP, Section L.7, page 113 of 125

L.7 FAR CLAUSES INCORPORATED BY REFERENCE

52.204-16 Commercial and Government Entity Code Reporting JUL 2016

(End of Section L)

L.7 SEPARATE CO DETERMINATION(S)

Compliance/Responsiveness: Proposals that do not respond to all requirements in the solicitation may be rejected without further evaluation, deliberation, or discussion. The Government may reject any proposal that is evaluated to be not compliant with or responsive to the solicitation requirements. The CO will review each proposal response to ensure that the Offeror included the following information required in the solicitation Section L, specifically the following:

1. Completed and Signed SF1449 with Acknowledgment of Amendments;

2. Completed Section K-Representations and Certifications or SAM (See also Section K);

3. Proof of American Ownership Information (See Section K.);

4. Offeror Point of Contact (POC)/Title/Phone Number/email address, and;

5. All Technical, Past Performance and Price Information.

Determination of Responsibility: The Contracting Officer will conduct a separate determination of responsibility in accordance with FAR 9.1, FAR 19 and FAR 22.8 if applicable to establish eligibility for award.

L.8 FAR CLAUSES INCORPORATED BY REFERENCE

52.204-16 Commercial and Government Entity Code Reporting JUL 2016

(End of Section L)

Attachment 01, IDIQ SOW, Section 4, page 3 of 41

Senate Commerce text added – Text changed from:

TSA seeks to identify a Contractor with the capability to transition, develop, deploy, provide, and maintain enrollment services managed primarily via fees. Enrollment services may also be provided to specific entities being supported by TSA which may pay for services via other cost and fee/payment structures to align with the service and user fee model.

To:

TSA seeks to identify a Contractor with the capability to transition, develop, deploy, provide, and maintain enrollment services managed primarily via fees. Enrollment services may also be provided to specific entities being supported by TSA which may pay for services via other cost and fee/payment structures to align with the service and user fee model. TSA is seeking a Contractor that will incorporate multiple private sector capabilities to increase the public's enrollment access and provide best in class enrollment services.

Attachment 02, Task Order SOW, Section 1, page 1 of 114

Senate Commerce text added - Text changed from:

TSA requests ready-to-market solutions to provide enrollment services for programs, populations, initiatives or functions required, authorized or serviced by or partnered with TSA. In addition to TSA core programs and populations, the enrollment services described in this SOW can be used to support stakeholders, offices, agencies, or entities that are serviced by or partnered with TSA.

To:

TSA requests ready-to-market solutions to provide enrollment services for programs, populations, initiatives or functions required, authorized or serviced by or partnered with TSA. In addition to TSA core programs and populations, the enrollment services described in this SOW can be used to support stakeholders, offices, agencies, or entities that are serviced by or partnered with TSA. TSA is seeking solutions that will incorporate multiple private sector capabilities to increase the public's enrollment access and provide best in class enrollment services.

Attachment 02, Task Order SOW, Section 4.1.2, page 11 of 114

“If the Contractor has provided service, the Contractor will be entitled to keep their portion of the enrollment fee.”

To:

“If the Contractor has provided service, the Contractor may keep their portion of the enrollment fee per the Contractor’s discretion/policy.”

Attachment 02, Task Order SOW, Section 4.1.2, page 11 of 114

New text added:

“Document upload via the web portal shall be available for all TSA programs upon initial deployment of the UES system. However, use of the document upload capability is only required for TSA Pre✓® applicants that are renewing online (per option #2 above).”

Attachment 02, Task Order SOW, Section 4.2, page 19 of 114

New sentence below added to the first paragraph:

“TSA is responsible for the cost associated with the initial mailing of the card to either the applicant-specified mailing address or the selected enrollment center.”

Attachment 02, Task Order SOW, Section 4.2.5, page 21 of 114, first bullet

“When an applicant’s physical card and/or accompanying PIN mailer are returned as undeliverable, the Contractor shall re-mail the physical card and PIN mailer by a more secure mailing option. The Contractor shall ensure the card holder’s mailing address has been verified prior to re-mailing physical cards. The Contactor shall notify the card holder that if the card is returned a second time, the card holder will have to pay for a new card.”

To:

“When an applicant’s physical card and/or accompanying PIN mailer are returned as undeliverable, the Contractor shall re-mail the physical card and PIN mailer by a more secure mailing option. The

Contractor shall account for any costs associated with re-mailing a physical card or PIN mailer in CLIN 0003. The Contractor shall ensure the card holder’s mailing address has been verified prior to re-mailing physical cards. The Contactor shall notify the card holder that if the card is returned a second time, the card holder will have to pay for a new card.”

Attachment 02, Task Order SOW, Section 4.3,1, page 24 of 114

“In Attachment 03, a subset of Baseline Locations includes the requirement to be located within a specific mileage from a latitude/longitude and sometimes in a specific direction, such as “East” of the Mississippi River, or at a specific airport location. These site location specifics are clearly noted in Attachment 03.”

“In Attachment 03, a subset of Baseline Locations includes the requirement to be located within 5 miles from a latitude/longitude (unless otherwise noted) and sometimes in a specific direction, such as “East” of the Mississippi River, or at a specific airport location. These site location specifics are clearly noted in Attachment 03.”

Attachment 02, Task Order SOW, Section 4.3.2.2, page 30 of 114

“Stakeholders with significant volume of applicants (e.g. a company that wants to provide TSA Pre® as a benefit to employees) may request a temporary enrollment event.”

“Stakeholders with significant volume of applicants (e.g. a company that wants to provide TSA Pre® as a benefit to employees or a company that has a large volume of employees that require a TWIC card) may request a temporary enrollment event.”

Attachment 02, Task Order SOW, Section 4.4.7, page 38 of 114

“Subject Matter Expertise Support

The Contractor shall provide Subject Matter Expert (SME) support for recurring Information Assurance monitoring and reporting activities to support review and validation efforts of the requirements listed in

Section 4.12 IT and System Security Requirements. In addition, support shall be required for DHS/TSA's Authority to Operate and Ongoing Authorization processes.

The Contractor shall also provide SME resources to support strategic initiatives, developing design concepts, proofs-of-concept, concepts of operations, etc. in advance of future program actions required.”

To:

“Information Assurance Support

The Contractor shall provide support for recurring Information Assurance monitoring and reporting activities to support review and validation efforts of the requirements listed in Section 4.12 IT and System Security Requirements. In addition, support shall be required for DHS/TSA's Authority to Operate and Ongoing Authorization processes.”

Attachment 02, Task Order SOW, Section 4.4.8, page 39 of 114

4.4.8 Support TSA Recurrent Criminal History Vetting

TSA continues to work on technical and operational enhancements to support the ability to recurrently review a program applicant’s criminal history information (CHRI). The TWIC team seeks to conduct recurrent vetting on selected individuals by submitting a list of individuals on a monthly basis to the Contractor. The Contractor shall then request rap sheets for these individuals and provide responses to

TSA.

TSA estimates roughly a 1,000 requests for new CHRI rap sheets each month. TSA envisions the operational costs associated with recurring CHRI requests include:

• FBI CHRI Fee ($10.00 as of October 1, 2016)

• Any MorphoTrust service charges. These charges may include, but not limited to:

4.4.8 Support TSA Recurrent Criminal History Vetting (CLIN 0005) TSA continues to work on technical and operational enhancements to support the ability to recurrently review a program applicant’s criminal history information (CHRI). TSA seeks to conduct recurrent vetting on selected individuals by submitting a list of individuals on a monthly basis to the Contractor.

The Contractor shall then request rap sheets for these individuals and provide responses to TSA.

See Attachment 41 – CLIN Quantity for rap sheets estimates. TSA envisions the operational costs associated with recurring CHRI requests include:

• FBI CHRI Fee ($10.00 as of October 1, 2016)

• Tasks including, but not limited to:

Attachment 02, Task Order SOW, Section 4.5.8, page 43 of 114

“Metrics capture is required for all calls received by the Contractor. While call recording and screen capture are not required by the Contract, the Contractor may choose to record calls or utilize screen capture to assist with quality assurance of the Call Center.”

Attachment 02, Task Order SOW, Section 4.6.1.1.4, page 48 of 114

Text changed from:

“If possible, the Contractor shall use the existing customer call center number 855-DHS-UES1 (855- 347-8371). However, if prevented from using the existing customer call center number due to technology-related telephony constraints, then the Contractor shall establish new customer call center and technical help desk number(s) providing phone and email support.”

To:

“If possible, the Contractor shall transition the existing customer call center number 855-DHS-UES1 (855-347-8371) from the current Contractor. However, if prevented from using the existing customer call center number due to technology-related telephony constraints, then the Contractor shall establish new customer call center and technical help desk number(s) providing phone and email support.”

Attachment 02, Task Order SOW, Section 4.8.2, page 55 of 114

“The Contractor shall provide Universal Enrollment Services within the Service Level Agreements (SLAs) defined below. The SLAs have been established to evaluate Contractor performance. These metrics may also provide a benchmark to identify areas for future improvements.”

To:

The Contractor shall provide Universal Enrollment Services within the Acceptable Quality Levels (AQLs) defined below. The AQL s have been established to evaluate Contractor performance. These metrics may also provide a benchmark to identify areas for future improvements.

Additionally, all references to the term “SLA” in the table of Section 4.8.2 have been replaced with the term “AQL.”

Attachment 02, Task Order SOW, Section 4.8.2, Technical Performance Measures, Part c), page 57 of

Text in “Acceptable Quality Level (AQL) column changed from:

< 0.5% of submitted applications/enrollments

< 0.5% of cases that were manually adjudicated or otherwise reviewed

Attachment 02, Task Order SOW, Section 4.8.2, Technical Performance Measures, Part d), page 58 of

Text in “Acceptable Quality Level (AQL) column changed from:

< 0.5% of submitted applications/enrollments To:

Attachment 03- Column F:

Text changed from: Site Location Specifics -Sites are required to be within 5 miles from the provided (LAT/LONG) coordinates or "On Airport" as indicated. Additionally, any other supplemental requirements provided here must be met by the enrollment center location including additional mileage specifications.

To:

Site Location Specifics -Sites are required to be within 5 miles (or as otherwise specified) from the provided (LAT/LONG) coordinates or "On Airport" as indicated. Additionally, any other supplemental requirements provided here must be met by the enrollment center location including additional mileage specifications.

Attachment 03 – Column F:

Text changed from: Site Location Specifics -Sites are required to be within 5 miles from the provided (LAT/LONG) coordinates or "On Airport" as indicated.

To:

Site Location Specifics -Sites are required to be within 5 miles (or as otherwise specified) from the provided (LAT/LONG) coordinates or "On Airport" as indicated. Additionally, any other supplemental requirements provided here must be met by the enrollment center location including additional mileage specifications.

Attachment 03 – Columns I, J, K, and L:

Data updated - Columns I-L have updated amounts in the following Rows on Attachment 3:

95, 103, 169, 238, 263, 265, 284, 285, 304

Note: All cells with entry: “airport # above” have been cleared or zeroed as applicable to the row.

Attachment 03 – Row 128:

Text Added: USCG location (space provided to vendor).

Attachment 04, Section I.A.i, page 1

i. Card Pick-up vs TWIC One-Visit (CLIN 00003)

During each full enrollment, the customer shall be prompted to choose if they would prefer to pick up their TWIC card at an enrollment center of their choosing or have it mailed directly to a residential address (referred to as TWIC One-Visit). Since its introduction in 2014, TSA has seen a rapid upward trend of customers choosing the TWIC One-Visit option over the traditional card pick-up. Based on FY17 metrics, TWIC One-Visit is selected for ~80% of enrollments and TWIC Card Pick-up is selected for ~20% of TWIC full enrollments.

To:

i. Card Pick-up vs TWIC Direct Mail (CLIN 00003)

During each full enrollment, the customer shall be prompted to choose if they would prefer to pick up their TWIC card at an enrollment center of their choosing or have it mailed directly to a residential address. Since its introduction in 2014, TSA has seen a rapid upward trend of customers choosing the TWIC direct mail option over the traditional card pick-up. Based on FY17 metrics, TWIC direct mail is selected for ~80% of enrollments and TWIC Card Pick-up is selected for ~20% of TWIC full enrollments.

Attachment 04, Section I.A.ii, page 2

NOTE: Applicants who choose direct mail as their card delivery option, it is estimated that about 1.5% of the total cards and pins issued/mailed yearly will be returned to the Contractor's DMH as undeliverable.

Attachment 04, Section I.B, page 2

B. TWIC Card Replacements

• Customer Service Support (CLIN 00002A)

• Online-Only Transactions (CLIN 00004)

B. TWIC Card Replacements

• Customer Service Support (CLIN 00002A)

• TWIC Card Management Support (CLIN 00003)

• Online-Only Transactions (CLIN 00004)

Attachment 04, Page 3, Section I, Sub-section “D”

“D. TSA Recurrent Criminal History Vetting (CLIN 00005B)

TSA seeks to conduct recurrent vetting on individuals who have been previously issued a credential or benefit, but have recently been identified with new criminal history information that requires further review by TSA. The Contractor shall support TSA in this effort by submitting a list of selected individuals on a monthly basis to the FBI in order to retrieve new rap sheet information. TWIC estimates the following volume for recurring criminal history vetting:”

Base Period (Year 1 – Year 3)

66,000

Option Period 1 (Year 4 – Year 5)

Option Period 2 (Year 6 – Year 7)

Option Period 3

(Year 8)

Option Period 4

(Year 9)

Option Period 5

(Year 10)

44,000 44,000 22,000 22,000 22,000

Attachment 04, Page 7, Section III, Sub-section “C”

“C. TSA Recurring Criminal History Vetting (CLIN 00005B)

TSA seeks to conduct recurrent vetting on individuals who have been previously issued a credential or benefit, but have recently been identified with new criminal history information that requires further review by TSA. The Contractor shall support TSA in this effort by submitting a list of selected individuals on a monthly basis to the FBI in order to retrieve new rap sheet information. TSA PreCheck estimates the following volume for rap sheet requests:”

Base Period (Year 1 – Year 3)

24,000

Option Period 1 (Year 4 – Year 5)

Option Period 2 (Year 6 – Year 7)

Option Period 3

(Year 8)

Option Period 4

(Year 9)

Option Period 5

(Year 10)

16,000 16,000 8,000 8,000 8,000

Attachment 12 – AFSP Required Documents for Enrollment:

Page Added: Last page of Attachment 12 added with AFSP Required Enrollment Documentation information.

Attachment 14, Req. 343:

Example questions provided from the TSA Pre✓® Pre-Enroll Questionnaire

Attachment 34, Page 2, Section I, Sub-section “c. 00003 – Card Management Support”, third paragraph

New text added:

“The Contractor should use this CLIN for initial enrollments, renewals, and card replacements.”

Attachment 34, Page 3, Section I, Sub-section “e. 00005 – Fingerprint Processing and Channeling - Hard Card Fingerprint Processing and Channeling (00005A)”

Text changed from:

“This fee covers the cost associated with the receipt and tracking of ink-print (i.e. hard card) fingerprints submitted by applicants, digitization of fingerprints, channeling of fingerprints to the FBI for criminal history information, electronic transmission to TSA, and hard card destruction. This fee covers cost for FBI direct channeling but does not include the FBI CHRC fee.”

To:

“This fee covers the cost associated with the receipt and tracking of ink-print (i.e. hard card) fingerprints submitted by applicants, digitization of fingerprints, channeling of fingerprints to the FBI for criminal history information, electronic transmission to TSA, and hard card destruction. This fee shall cover the Contractor’s effort in performing FBI direct channeling, and should be identified separately from the required FBI CHRC fee when invoicing against this CLIN.”

Attachment 34, Page 3, Section I, Sub-section “e. 00005 – Fingerprint Processing and Channeling - Electronic Fingerprint Processing and Channeling (00005B)”

Text changed from:

“This fee covers the cost associated with the receipt of electronic fingerprints, channeling of fingerprints to the FBI for criminal history information, and electronic transmission to TSA. This fee covers cost for FBI direct channeling but does not include the FBI CHRC fee.”

To:

“This fee covers the cost associated with the receipt of electronic fingerprints, channeling of fingerprints to the FBI for criminal history information, and/or electronic transmission to TSA. This fee shall cover the Contractor’s effort in performing FBI direct channeling, and should be identified separately from the required FBI CHRC fee when invoicing against this CLIN.”

Attachment 34, Page 4, Section II, a

“TSA Recurrent Criminal History Vetting for TWIC® Applicants

TSA seeks to conduct recurrent criminal history vetting on TWIC applicants who have been previously issued a credential, but who have recently been identified with new criminal history information that requires further review by TSA. The Contractor shall support TSA in this effort by submitting a list of selected individuals on a monthly basis to the FBI in order to retrieve new rap sheet information. For each recurrent criminal history vetting request, the Contractor shall invoice TSA for the following CLIN:

• Electronic Fingerprint Processing and Channeling (00005B)”

Attachment 34, Page 6, Section II, b

“TSA Recurrent Criminal History Vetting for HTAP Applicants (FUTURE)

While currently not available for HTAP applicants, TSA plans on conducting recurrent criminal history vetting on HTAP applicants. When available, the Contractor shall invoice TSA with the fees associated with these services against the following CLIN:

• Electronic Fingerprint Processing and Channeling (00005B)”

Attachment 34, Page 7, Section II, c

“TSA Recurrent Criminal History Vetting for TSA Pre✓®Applicants

TSA seeks to conduct recurrent criminal history vetting on TSA Pre✓® applicants who have been previously issued a benefit, but who have recently been identified with new criminal history information that requires further review by TSA. The Contractor shall support TSA in this effort by submitting a list of selected individuals on a monthly basis to the FBI in order to retrieve new rap sheet information. For each recurrent criminal history vetting request, the Contractor shall invoice TSA for the following CLIN:

• Electronic Fingerprint Processing and Channeling (00005B)

Attachment 41, Pages 1-2

“*These estimated volumes account for the card delivery option chosen by the applicant during TWIC full enrollments, Renewals, and Card Replacement services”

Attachment 41, Pages 1-2, CLIN 5

Attachment 41, Pages 1-2

“**Applicants who choose direct mail as their card delivery option, it is estimated that 1.5% of the total cards and pins issued yearly will be returned to the Contractor's DMH as undeliverable.”

Attachment 41, page 1, include identifiers for each row

Text changed from:

30,000 35,000 35,000 30,000 35,000 35,000

5A 31,000 32,000 33,000 33,000 35,000 35,000 35,000 31,000 32,000 33,000 33,000 35,000 35,000 35,000

5B Total 5B 62,000 45,000 50,000 25,000 25,000 25,000 AFSP Elec FP 62,000 45,000 50,000 25,000 25,000 25,000

AFSP Electronic Fingerprints 20,000 21,000 21,000 22,500 22,500 25,000 25,000 25,000 25,000 25,000 Recurrent Criminal History Vetting - TWIC 22,000 22,000 22,000 22,000 22,000 22,000 22,000 22,000 22,000 22,000 Recurrent Criminal History Vetting - TSA PreCheck 8,000 8,000 8,000 8,000 8,000 8,000 8,000 8,000 8,000 8,000

Total 5B 50,000 51,000 51,000 52,500 52,500 55,000 55,000 55,000 55,000 55,000

5B - Electronic Processing and

Channeling

AFSP Electronic Fingerprints 62,000 45,000 50,000 25,000 25,000 25,000 Recurrent Criminal History Vetting - TWIC 66,000 44,000 44,000 22,000 22,000 22,000 Recurrent Criminal History Vetting - TSA PreCheck 24,000 16,000 16,000 8,000 8,000 8,000

Total 5B 152,000 105,000 110,000 55,000 55,000 55,000

5B - Electronic Processing and

Channeling

CLINs

2B - Non-TSA Agent State Customer

Service Support (CSS)

5A - Hard Card Processing and

Channeling

6 - TWIC Card Transition

3 - Card Management Support

5B - Electronic Processing and

Channeling

1 - In-Person Enrollements

2A - Customer Service Support

4 - Online Only Transactions

END OF CHANGES TO RFP AMENDMENT A00001

CLINs Services

TWIC Full Enrollments HTAP Full Enrollments TSA PreCheck Full Enrollments AFSP Full Enrollments

Total TWIC Full Enrollments TWIC Card Replacements TWIC Renewals HTAP Full Enrollments HTAP Renewals TSA PreCheck Full Enrollments TSA PreCheck Renewals AFSP Full Enrollments

Total 2A 2B - Non-TSA Agent

State Customer Service

Support (CSS)

Non TSA State CSS

Total 2B TWIC Direct Mail w/Mailer* TWIC Card Pick-Up*

TWIC DMH**

Total TWIC Card Replacements TWIC Renewals HTAP Renewals HTAP Comparability TSA PreCheck Renewals

Total 5A - Hard Card

Processing and Channeling

AFSP Hard Card Fingerprints

Total 5A AFSP Electronic Fingerprints Recurrent Criminal History Vetting - TWIC Recurrent Criminal History Vetting - TSA PreCheck

Total 5B 6 - TWIC Card

Transition TWIC Card Transition

3 - Card Management Support

5B - Electronic Processing and

Channeling

1 - In-Person Enrollements

2A - Customer Service Support

4 - Online Only Transactions