A00001_Attachment_04_-_UES_Volume.pdf

70T02018R9NOIA073

Universal Enrollment Services Attachment 04 – UES Volume

NOTE: The following document is subject to change and a finalized document will be provided after contract award.

Estimated UES Enrollment Volumes per TSA Security Threat Assessment (STA) Programs

I. Estimated Ten Year TWIC Enrollment Volume

A. Full In-Person TWIC Enrollments

• In-Person Enrollments (CLIN 00001)

• Customer Service Support (CLIN 00002A)

• Card Management Support (CLIN 00003)

Base Period (Year 1 – Year 3)

1,000,000*

*Assumes 1 year transition and 2 years of capturing TWIC enrollments

i. Card Pick-up vs TWIC One-VisitDirect Mail (CLIN 00003)

During each full enrollment, the customer shall be prompted to choose if they would prefer to pick up their TWIC card at an enrollment center of their choosing or have it mailed directly to a residential address (referred to as TWIC One-Visit). Since its introduction in 2014, TSA has seen a rapid upward trend of customers choosing the TWIC One-Visitdirect mail option over the traditional card pick-up. Based on FY17 metrics, TWIC direct mailOne- Visit is selected for ~80% of enrollments and TWIC Card Pick-up is selected for ~20% of TWIC full enrollments.

ii. Card/PIN Mailers (CLIN 00003)

When an applicant’s physical card and/or accompanying PIN mailer are returned as undeliverable, the Contractor shall establish a location (referred to as a “direct mailing hub” or “DMH”) to process and re-mail them through a more secure mailing option. TSA estimates the following volumes for direct card and PIN mailers:

Option Period 1 (Year 4 – Year 5)

Option Period 2 (Year 6 – Year 7)

Option Period 3 (Year 8)

Option Period 4 (Year 9)

Option Period 5 (Year 10)

1,000,000 1,000,000 500,000 500,000 500,000

Attachment 04 – UES Volume

NOTE: The following document is subject to change and a finalized document will be provided after contract award.

Base Period (Year 1 – Year 3)

DMH Card 8750 DMH Pin 9250

Option Period 1 (Year 4 – Year 5)

Option Period 2 (Year 6 – Year 7)

Option Period 3 (Year 8)

Option Period 4 (Year 9)

Option Period 5 (Year 10)

DMH Card 5850 5700 2950 2950 2950 DMH Pin 6150 6300 3050 3050 3050

NOTE: Applicants who choose direct mail as their card delivery option, it is estimated that about 1.5% of the total cards and pins issued/mailed yearly will be returned to the Contractor's DMH as undeliverable.

B. TWIC Card Replacements

• Customer Service Support (CLIN 00002A)

• TWIC Card Management Support (CLIN 00003)

• Online-Only Transactions (CLIN 00004)

In cases of lost/stolen or damaged TWIC cards, the customer can request a replacement TWIC card either online, calling customer support, or in-person at any enrollment center. In addition, customers are provided with the option to either having their replacement card sent to an enrollment center or mailed directly to a residential address (with current trends identical to that of full enrollments). TSA estimates the following volume for card replacements:

10,000

Option Period 2 (Year 6 – Year 7)

Option Period 3 (Year 8)

Option Period 4 (Year 9)

Option Period 5

7,000 7000 3,500 3,500 3,500

Attachment 04 – UES Volume

C. TWIC Renewals

• Card Management Support (CLIN 00003)

• Online-Only Transactions (CLIN 00004)

An applicant’s TWIC is valid for a period of five (5) years, starting from the date their STA is approved. Currently, TWIC applicants are required to return to an enrollment center to capture updated biographic and biometric information to renew their TWIC. In the future, TWIC may allow for on-line renewals.

500,000

Option Period 2 (Year 6 – Year 7)

Option Period 3 (Year 8)

Option Period 4 (Year 9)

Option Period 5 (Year 10)

500,000 500,000 250,000 250,000 250,000

D. TSA Recurrent Criminal History Vetting (CLIN 00005B)

TSA seeks to conduct recurrent vetting on individuals who have been previously issued a credential or benefit, but have recently been identified with new criminal history information that requires further review by TSA. The Contractor shall support TSA in this effort by submitting a list of selected individuals on a monthly basis to the FBI in order to retrieve new rap sheet information. TWIC estimates the following volume for recurring criminal history vetting:

66,000

Option Period 2 (Year 6 – Year 7)

Option Period 3

(Year 8)

Option Period 4

(Year 9)

Option Period 5

44,000 44,000 22,000 22,000 22,000

Attachment 04 – UES Volume

D.E. TWIC Card Transition (CLIN 00006)

As part of the enrollment center transition requirements, the Contractor shall be responsible with securing the transfer of all TWIC card pick-ups from legacy enrollment centers to the new enrollment centers. TSA estimates the following amount of TWIC card pick-ups will need to be transitioned during the first phase of this contract:

# of Legacy TWIC Card to be Transitioned

30,000

Attachment 04 – UES Volume

II. Estimated Ten Year HTAP Enrollment Volume

A. Full In-Person HTAP Enrollments

• In-Person Enrollments (00001)

• Customer Service Support (00002A)

Base Period

400,000*

*Assumes 1-year transition and 2 years of capturing HTAP enrollments

B. HTAP Renewals – The above volume estimates represent a combination of “new” applicants and returning applicants (renewals). Approximately 55% of the applicant volume above is from renewals. Currently, HTAP new enrollments and renewals are processed as full in-person enrollments. During this contract, TSA may move to an “online only” renewal process for HTAP, which would impact the CLINS that are utilized. Online only renewals would utilize CLINS 00002A + 00004.

C. Non TSA-Agent State Enrollments

• Customer Service Support (CLIN 00002B)

Customers enrolling through a "Non TSA-Agent" provider shall still be required to reach out to the UES Call Center for all inquiries (i.e. enrollment status, fingerprints, etc). Based on the current Non TSA-Agent State footprint and call volume, TSA has estimated the following volumes:

Option Period 1 (Year 4 – Year 5)

Option Period 2 (Year 6 – Year 7)

Option Period 3 (Year 8)

Option Period 4 (Year 9)

Option Period 5

24,000 16,000 16,000 8,000 8,000 8,000

D. Comparable HTAP Enrollments

(Year 4 – Year 5)

Option Period 2 (Year 6 – Year 7)

Option Period 3 (Year 7)

Option Period 3 (Year 8)

Option Period 4 (Year 9)

Option Period 5

375,000 400,000 205,000 210,000 215,000 215,000

Attachment 04 – UES Volume

HTAP applicants that hold a TWIC® and are licensed in a state that allows individuals to apply those prior STA results towards obtaining their HME (a concept known as STA comparability) are allowed to complete the HTAP application process online. For each comparable enrollment, the Contractor shall collect the fee associated with the following CLIN from the applicant:

• Online-Only Transactions (00004)

Base Period (Year 1 – Year 3)

Option Period 1 (Year 4 – Year 5)

Option Period 2 (Year 6 – Year 7)

Option Period 3 (Year 8)

Option Period 4 (Year 9)

Option Period 5

8,400 5,600 5,600 2,800 2,800 2,800

III. Estimated Ten Year TSA PreCheck Enrollment Volume

A. Full In-Person TSA PreCheck Enrollments

• In-Person Enrollments (CLIN 00001)

• Customer Service Support (CLIN 00002A)

Base Period

5,400,000

Option Period 2 (Year 6 – Year 7)

Option Period 3 (Year 8)

Option Period 4 (Year 9)

Option Period 5

3,600,000 3,600,000 1,800,000 1,800,000 1,800,000

B. TSA PreCheck Renewals

• Online-Only Transactions (CLIN 00004)

In the future, TSA envisions all TSA PreCheck renews be done through an online/call center process which would allow applicants to forgo a full in-person enrollment. Of the previously estimated Full In-Person TSA PreCheck Enrollments, TSA estimates a portion of those will be renewal cases:

2,700,000

Attachment 04 – UES Volume

Option Period 2 (Year 6 – Year 7)

Option Period 3 (Year 8)

Option Period 4 (Year 9)

Option Period 5

3,400,000 4,275,000 3,250,000 3,375,000 3,500,000

C. TSA PreCheck Recurring IDENT Vetting (CLIN 00005B)

TSA seeks to conduct recurrent vetting on individuals who have been previously issued a credential or benefit, but have recently been identified with new criminal history information that requires further review by TSA. The Contractor shall support TSA in this effort by submitting a list of selected individuals on a monthly basis to the FBI in order to retrieve new rap sheet information. TSA PreCheck estimates the following volume for rap sheet requests:

IV. Estimated Ten Year AFSP Enrollment Volume

A. Full In-Person AFSP Enrollments

• In-Person Enrollments (00001)

• Customer Service Support (00002A)

Base Period

93,000

Option Period 2 (Year 6 – Year 7)

Option Period 3 (Year 8)

Option Period 4 (Year 9)

Option Period 5

66,000 70,000 35,000 35,000 35,000

B. AFSP Hard Card Fingerprint Processing (CLIN 00005A)

24,000

Option Period 2 (Year 6 – Year 7)

Option Period 3

(Year 8)

Option Period 4

(Year 9)

Option Period 5

16,000 16,000 8,000 8,000 8,000

Attachment 04 – UES Volume

At their convenience, a customer may choose to submit their fingerprints through ink-fingerprint hard cards for their FBI criminal history check. TSA has estimated the following volumes for hard card fingerprint processing:

Base Period

93,000

Option Period 2 (Year 6 – Year 7)

Option Period 3 (Year 8)

Option Period 4 (Year 9)

Option Period 5

66,000 70,000 35,000 35,000 35,000

C. AFSP Electronic Fingerprint Processing (CLIN 00005B)

At their convenience, a customer may choose to submit their fingerprints through digital fingerprint devices for their FBI criminal history check. TSA has estimated the following volumes for digital fingerprint processing:

Base Period

62,000

Option Period 2 (Year 6 – Year 7)

Option Period 3 (Year 8)

Option Period 4 (Year 9)

Option Period 5

45,000 50,000 25,000 25,000 25,000