A00001_Attachment_34_-_UES_CLIN_Descriptions_and_Associated_Programs.pdf

70T02018R9NOIA073

Universal Enrollment Services

Attachment 34 - UES CLIN Descriptions and Associated Programs NOTE: The attachment serves as a description of CLINs and their association with each UES program. The following document is subject to change and a finalized document will be provided after contract award.

I. CLIN Descriptions

This section provides a detailed description of each CLIN.

Note A: In no circumstance may the Contractor’s proposed fee be greater than $45 for the combination of CLINs 00001 (In-Person Enrollment), CLIN 00002 (Customer Service Support), and CLIN 00003 (Card Management Support).

Note B: In no circumstance may the Contractor’s proposed fee be greater than $20 for the combination of CLINs 00002 (Customer Service Support) and 00004 (Online-Only Transaction).

Examples of CLIN combinations are provided in Section II “CLINs by Program”.

a. 00001 - In- Person Enrollment

This fee covers the in-person data collection process which includes, but not limited to, biographic data collection and accuracy verification, data conflict resolution, biometric data collection (ex.

fingerprints, photo, and iris), FBI direct channeling (not the FBI CHRC fee but the costs to support the channel), applicant identity verification, document authentication and upload, fee collection, providing general program information, answering applicant questions, survey administration, and the overall in-person enrollment infrastructure including the technology/systems, facilities (leases, furniture, electricity, internet connection, basic utilities), personnel, training, supplies, spare parts and corresponding supply chain, site installation/setup, signage and all other operational or technical infrastructure required to provide the baseline enrollment services with the exception of items specifically called out in other CLINS.

NOTE: If an applicant wants to enroll in multiple programs at the same time (e.g. during a single in-person enrollment center visit), the Contractor will only charge CLIN 00001 one time, as most of the data can be collected once and used across multiple programs.

b. 00002 – Customer Service Support

This CLIN supports both UES and non-UES applicants and shall not be separately priced. This CLIN is to be charged once per applicant, not per number of interactions with an applicant.

Customer Service Support – UES Population (00002A)

This fee covers the cost associated with establishing, operating, and maintaining a Customer Support Call Center (public facing) and a Technical Help Desk (Trusted Agent/IT Support). This fee covers all costs associated with providing applicant support (i.e. general information regarding enrollments, receiving and processing customer service complaints, application status, etc.) and all the associated call center

Attachment 34 - UES CLIN Descriptions and Associated Programs NOTE: The attachment serves as a description of CLINs and their association with each UES program. The following document is subject to change and a finalized document will be provided after contract award.

infrastructure. This fee will also support the development and maintenance of any customer service/help desk related systems (issue tracking/ticketing system).

Customer Service Support – Non-UES Population (00002B)

This fee covers the same associated cost as (00002B) but will be invoiced by the Contractor in support of other TSA populations that did not enroll via UES enrollment provider originally (i.e. HME Non-Agent States). The Government shall provide the number of monthly transactions to the Contractor for invoicing purposes.

c. 00003 – Card Management Support This fee covers the cost associated with the receiving of card inventory at contractor sites, verifying that all cards received correspond to the cards listed on the inventory, storing the cards in accordance with a government-approved method, conduct card issuance support services (i.e.

activation, PIN reset for both pick-up and direct mail cards, etc.), providing the applicant with card supplies (e.g. lanyards, water-resistant card protectors, and care instructions), and sending cards back to TSA for destruction. This fee also covers the development, deployment, operation and maintenance of contact/contactless TWIC® card readers at required enrollment sites.

This fee covers the cost associated with establishing, operating, and maintaining a direct mail support location, including the re-ordering of TWIC® cards and pin mailers that were "lost in mail".

This fee includes any customer outreach support for undelivered cards and pins.

This fee also covers any in-person PIN resets and the development, deployment, operation and maintenance of contact/contactless TWIC® card readers at required enrollment sites. The Contractor should use this CLIN for initial enrollments, renewals, and card replacements.

In the future, if other TSA populations elect to issue a card/physical credential, the Contractor would use this CLIN.

d. 00004 – Online-Only Transaction

This fee covers the Contractor’s administrative costs to collect and process an online-only transaction for individuals that are not required to visit an in-person enrollment center. For any individuals that are required to visit an in-person enrollment center, the Contractor should account for their respective online transactions in CLIN 00001.

Examples include 1.) TWIC® card holder enrolling for a reduced fee HME (comparability), 2.) TWIC®

Attachment 34 - UES CLIN Descriptions and Associated Programs NOTE: The attachment serves as a description of CLINs and their association with each UES program. The following document is subject to change and a finalized document will be provided after contract award.

applicant ordering a replacement card. 3.) TSA Pre✓® applicant renewing their enrollment online.

In the future, if either the TWIC® or HTAP programs decide to allow online-only renewals, the Contractor would use to this CLIN.

e. 00005 – Fingerprint Processing and Channeling

Hard Card Fingerprint Processing and Channeling (00005A)

This fee covers the cost associated with the receipt and tracking of ink-print (i.e. hard card) fingerprints submitted by applicants, digitization of fingerprints, channeling of fingerprints to the FBI for criminal history information, electronic transmission to TSA, and hard card destruction. This fee shall cover the Contractor’s effort in performing FBI direct channeling, and should be identified separately from the required FBI CHRC fee when invoicing against this CLIN.

Electronic Fingerprint Processing and Channeling (00005B)

This fee covers the cost associated with the receipt of electronic fingerprints, channeling of fingerprints to the FBI for criminal history information, and/or electronic transmission to TSA. This fee shall cover the Contractor’s effort in performing FBI direct channeling, and should be identified separately from the required FBI CHRC fee when invoicing against this CLIN.

f. 00006 – Transition TWIC®s From Legacy Enrollment Centers and the Direct Mail Support Location

During transition, the Contractor shall manage the movement of cards both legacy enrollment center to the new enrollment and from the legacy direct mail support location to the new direct mail support location. The Government shall provide the number of cards requiring transition to the Contractor for invoicing purposes.

g. 00007 – Other Direct Costs

Costs not previously identified as a direct material cost, direct labor cost, or indirect cost.

h. 00008 – Engineering Support and Operations Support for Changes

This CLIN covers engineering and operations costs associated with implementing system and/or operational changes that would require either the issuance of a task order or a change request.

Attachment 34 - UES CLIN Descriptions and Associated Programs NOTE: The attachment serves as a description of CLINs and their association with each UES program. The following document is subject to change and a finalized document will be provided after contract award.

II. CLINs by Program

a. Transportation Worker Identification Credential (TWIC®) CLINs

In-Person TWIC® Enrollment

TWIC® applicants (for both initial enrollment and renewals) are required to come into an in-person enrollment center to provided biographic and biometric data. For each TWIC® enrollment, the Contractor shall collect the fees associated with the following CLINs from the applicant:

• In-Person Enrollments (00001)

• Customer Service Support (00002A)

• Card Management Support (00003)

Note A: In no circumstance may the Contractor’s proposed fee be greater than $45 for the combination of CLINs 00001 (In-Person Enrollment), CLIN 00002 (Customer Service Support), and CLIN 00003 (Card Management Support).

Replacement Card Orders

TWIC® applicants have the ability to request a replacement card either online or via the Call Center.

Typically, replacements cards are requested when the original card is lost, stolen, or damaged. For each replacement card order, the Contractor shall collect the fee associated with the following CLIN from the applicant:

• Customer Service Support (00002A)

• Card Management Support (CLIN 00003)

• Online-Only Transactions (00004)

Note B: In no circumstance may the Contractor’s proposed fee be greater than $20 for the combination of CLINs 00002 (Customer Service Support), 00003 (Card Management Support), and 00004 (Online- Only Transaction).

TSA Recurrent Criminal History Vetting for TWIC® Applicants

TSA seeks to conduct recurrent criminal history vetting on TWIC applicants who have been previously issued a credential, but who have recently been identified with new criminal history information that requires further review by TSA. The Contractor shall support TSA in this effort by submitting a list of selected individuals on a monthly basis to the FBI in order to retrieve new rap sheet information. For each recurrent criminal history vetting request, the Contractor shall invoice TSA for the following CLIN:

Attachment 34 - UES CLIN Descriptions and Associated Programs NOTE: The attachment serves as a description of CLINs and their association with each UES program. The following document is subject to change and a finalized document will be provided after contract award.

• Electronic Fingerprint Processing and Channeling (00005B)

Transition TWIC®s from Legacy Centers and the Direct Mail Support Location

As part of the transition from legacy enrollment centers to the Contractor’s enrollment centers, the Contractor shall manage the movement of cards both legacy enrollment center to the new enrollment and from the legacy direct mail support location to the new direct mail support location. For each card transitioned from the incumbent Contractor, the Contractor shall invoice TSA for the following CLIN:

• Transition TWIC®s (00006)

Online-Only TWIC® Renewals (FUTURE)

While currently required to come into an in-person enrollment center to provided biographic and biometric data, TSA is exploring online-only renewals for TWIC® applicants. If implemented, for each online-only renewal, the Contractor shall collect the fee associated with the following CLIN from the applicant:

• Customer Service Support (00002A)

• Card Management Support (00003)

b. Hazardous Materials Endorsement (HME) Threat Assessment Program (HTAP) CLINs

In-Person HTAP Enrollment

HTAP applicants (for both initial enrollment and renewals) that live in TSA agent states are required to come into an in-person enrollment center to provided biographic and biometric data. For each HTAP enrollment, the Contractor shall collect the fees associated with the following CLINs from the applicant:

• In-Person Enrollments (00001)

Non TSA-Agent State Enrollments

The Contractor shall support applicants enrolling through a "Non TSA-Agent" provider that reach out to the UES Call Center.

• Customer Service Support (00002B)

Attachment 34 - UES CLIN Descriptions and Associated Programs NOTE: The attachment serves as a description of CLINs and their association with each UES program. The following document is subject to change and a finalized document will be provided after contract award.

Comparable Enrollments

HTAP applicants that hold a TWIC® and are licensed in a state that allows individuals to apply those prior STA results towards obtaining their HME (a concept known as STA comparability) are allowed to complete the HTAP application process online. For each comparable enrollment, the Contractor shall collect the fee associated with the following CLIN from the applicant:

of CLINs 00002 (Customer Service Support) and 00004 (Online-Only Transaction).

Online-Only HTAP Renewals (FUTURE)

While currently required to come into an in-person enrollment center to provided biographic and biometric data, TSA is exploring online-only renewals for HTAP applicants. If implemented, for each online-only renewal, the Contractor shall collect the fee associated with the following CLIN from the applicant:

Note B: In no circumstance may the Contractor’s proposed fee be greater than $20 for the combination of CLINs 00002 (Customer Service Support) and 00004 (Online-Only Transaction).

TSA Recurrent Criminal History Vetting for HTAP Applicants (FUTURE)

While currently not available for HTAP applicants, TSA plans on conducting recurrent criminal history vetting on HTAP applicants. When available, the Contractor shall invoice TSA with the fees associated with these services against the following CLIN:

• Electronic Fingerprint Processing and Channeling (00005B)

c. TSA Pre✓® Application Program CLINs

In-Person TSA Pre✓® Enrollment

For first time TSA Pre✓® applicants, TSA requires that applicants are required to come into an in-person enrollment center to provided biographic and biometric data. For each TSA Pre✓® enrollment, the Contractor shall collect the fees associated with the following CLINs from the applicant:

Attachment 34 - UES CLIN Descriptions and Associated Programs NOTE: The attachment serves as a description of CLINs and their association with each UES program. The following document is subject to change and a finalized document will be provided after contract award.

• In-Person Enrollments (00001)

Online-Only Renewals

For each online-only renewal, the Contractor shall collect the fee associated with the following CLIN from the applicant:

of CLINs 00002 (Customer Service Support) and 00004 (Online-Only Transaction).

TSA Recurrent Criminal History Vetting for TSA Pre✓® Applicants

TSA seeks to conduct recurrent criminal history vetting on TSA Pre✓® applicants who have been previously issued a benefit, but who have recently been identified with new criminal history information that requires further review by TSA. The Contractor shall support TSA in this effort by submitting a list of selected individuals on a monthly basis to the FBI in order to retrieve new rap sheet information. For each recurrent criminal history vetting request, the Contractor shall invoice TSA for the following CLIN:

d. Alien Flight Student Program (AFSP) CLINs

All AFSP applicants are required to pre-enroll and provide biographic information online via a TSA-provided website. Once the pre-enrollment process has been successfully completed, AFSP applicants have three options to provide their biometric information (i.e. fingerprints) to TSA:

1) In-Person at a UES Enrollment Center

2) Hard Card at a Law Enforcement Agency

3) Electronic via a Third Party

Each option and the associated CLINs are described in further detail below.

In-Person at a UES Enrollment Center

For each AFSP applicant that provides fingerprints at a UES enrollment center, the Contractor shall collect the fees associated with the following CLINs from the applicant:

Attachment 34 - UES CLIN Descriptions and Associated Programs NOTE: The attachment serves as a description of CLINs and their association with each UES program. The following document is subject to change and a finalized document will be provided after contract award.

• In-Person Enrollments (00001)

Please note that a part of the online pre-enrollment process, AFSP applicants are required to pay the government fees associated with the processing of their application. As a result, the only fee to be collected by the Contractor are the fees associated with the above CLINs. No remittance to TSA is needed.

The fee associated with electronically transmitting an applicant’s fingerprints to the FBI (currently $10 per transaction) shall be a separate cost initially incurred by the Contractor for each enrollment. TSA will reimburse the Contractor for the number of monthly AFSP fingerprint transaction made per month.

Hard Card Fingerprint Processing and Channeling

AFSP applicants may be fingerprinted by, or under the supervision of, a U.S. Federal, State, or local Law Enforcement Agency. In these instances, the fingerprints are captured on hard cards which are then mailed to the Contractor for digitization and submission to the FBI. For each set of hard cards associated with a specific applicant that are processed, the Contractor shall invoice TSA using the following CLIN:

• Hard Card Fingerprint Processing and Channeling (00005A)

Electronic Fingerprint Processing and Channeling

AFSP applicants may be fingerprinted at a location managed by a third party (e.g. the National Air Transportation Association (NATA), etc.). In these instances, the fingerprints are captured and submitted to the Contractor electronically for submission to the FBI. For each set of applicant fingerprints processed, the Contractor shall invoice TSA using the following CLIN: