Section C Student Support.pdf

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SECTION C - DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

TABLE OF CONTENTS

No. Title Page No.

C.1 INTRODUCTION AND GENERAL REQUIREMENTS C-1

C.2 DEFINITIONS C-3

C.3 GOVERNMENT AND CONTRACTOR FURNISHED FACILITIES, EQUIPMENT,

SUPPLIES C-4

C.4 MANAGEMENT RESPONSIBILITIES C-9

C.5 PERFORMANCE SPECIFICATION REQUIREMENTS C-12

C.5.A Student Support Services C.5.B Transportation C.5.C Range Master / Motor Pool Services C.5.D Physical Training / Recreation C.5.E Role Player Services C.5.F Dorm Services C.5.G Food Services

C.6 CONTRACT KEY AND ESSENTIAL PERSONNEL REQUIREMENTS C-12

C.7 PHASE-IN…………………………………………………………………… C-17

ATTACHMENTS

C-1 List of Buildings, Structures, & Facilities C-2 Sample Session Start Dates C-3 Training Class Schedule – Sample Weekly C-4 Hours of Operation for FLETC Charleston Buildings C-5 Government Furnished Equipment List C-6 FTC-ADM-1A, FLETC Purchase Requisition (PR) Form C-7 Contractor Furnished Materials & Supplies (Most Frequently Used) C-8 FLETC Hazardous Waste Management Plan

C.1 INTRODUTION AND GENERAL REQUIREMENTS

(a) Background

(1) On October 1, 2004, the Federal Law Enforcement Training Center (FLETC) assumed total operational and administrative control of that portion of the old Navy Base identified by legislation as the “Federal Enclave”. The Federal Enclave is now known as the Charleston Federal Law Enforcement Training Center and Federal Complex. The Charleston Complex is unique and unlike the other FLETC facilities.

Not only is Charleston a center for the federal law enforcement agencies, and commercial businesses, all co-located within the Complex footprint. Complex agencies include the Department of State, National Oceanic and Atmospheric Administration (NOAA), U.S. Coast Guard Naval Engineering Support Unit, Department of Justice (Operation Seahawk), U.S. Coast Guard Cutter Station, Maritime Administration (MARAD), National Civilian Community Corps, private tugboat, and ship support companies.

(2) The Charleston Complex hosts a wide range of basic and advanced law enforcement training, with a focus

Federal Law Enforcement Training Centers Charleston SC

70LCHS25RPFB00001

C-2 on Maritime Law Enforcement and Security training. The first step in establishing this unique Complex, located on the Cooper River, as a FLETC site was achieved when the U.S. Coast Guard Maritime Law Enforcement Academy was commissioned in December 2004. The second Partner Organization to call Charleston their home is the Administrative Office of the U.S. Courts (USC), U.S. Probation and Pre- Trial Services, when their Academy was established in Charleston in January 2005. Currently, the principal partner organizations at the Charleston campus include U.S. Coast Guard, U.S. Courts, Citizens and Immigration Services, Customs and Border Protection, Immigration and Customs Enforcement, Food and Drug Administration, and the Naval Criminal Investigation Service. State, local, campus, and international police organizations may also train at Charleston.

(b) Scope of Work

The Contractor must be able to provide comprehensive base operating support services to the Charleston Federal Law Enforcement Training Center and its ancillary support facilities located at the Joint Base Charleston, Goose Creek, South Carolina. This shall require supervision on a 24 -hour, 7-day-a-week basis. The Contractor shall provide both student support and facility-based services. Student support services include such activities as operation and cleaning of dormitories, operation of the dining facility, and training support services of varies types (such as providing range masters, role players for practical exercises, computer laboratory support, equipment issue, bus transportation, etc.). Facility-based services include activities such janitorial services, waste removal, facility and grounds maintenance, office equipment, transportation, administrative support, training, and supplies (except as otherwise specified herein) necessary to ensure competent and productive performance of services in accordance with the terms and conditions described herein.

(c) Introduction

(1) The purpose of this section is to provide general information, facility descriptions, mission statements, and definitions related to the performance of work requirements at the FLETC facility located in Charleston, SC and the Joint Base Charleston in Goose Creek, SC.

(2) Except for Government-Furnished Property (GFP), the Contractor shall furnish all personnel, supervision, management, equipment, materials, transportation, and supplies required to plan, schedule, coordinate and assure effective performance of all required services necessary to provide operational and student support services for the Charleston FLETC Facility and the training annex at Joint Base Charleston.

(3) The Contractor shall provide a qualified contract manager at all times (on call 24 hours a day) to administer all services described in the following specifications, receive any complaints concerning the contract requirements, and rectify the causes of the complaints.

(d) Facility Descriptions and Mission

(1) Location. The Charleston FLETC facility is located at approximately the southeast corner of the City of North Charleston, SC. The city is located at the intersection of Interstates 26 and 526. Associated outdoor firing and driving range facilities are located at the Joint Base Charleston /Weapon Station (JBC/WS) in Goose Creek, SC.

(2) Description. Training for FLETC Charleston is conducted in two locations; the main Complex is approximately 120 acres, located at 2000 Bainbridge Avenue, North Charleston, South Carolina. It is comprised of a Visitors Center, Dormitories for 750 students; a Dining Hall that can feed up to 1,000 students per mealtime; a Classroom building containing 5 each 48-person classrooms, 6 each 30-person classrooms, 44 each 24-person classrooms, 1 each 16-person classroom, 14 each 12-person breakout rooms, and an auditorium; a 100-person conference/training area; an indoor firing range; a Countermeasure/ Virtual Firing Range Facility; a Driver Training Facility with a vehicle maintenance

C-3 bay; a NEVO Skid Pan area; a Tactical Training Center; multiple Scenario Based Training Areas (SBTA), a Physical Training building with cardio and weight training equipment and mat rooms; an Aquatic Training facility; Practical Exercise areas for land and water based operations; a Student Center with a FLETC Post Office, a FLETC Express Store, deli, movie room, hardwood court, weight rooms, and cardio equipment.

The secondary Complex is approximately 110 acres located on the JBC/WS, 15 miles Northwest of the main Complex. The JBC/WS training area is comprised of 5 outdoor firearms ranges, as well as FLETC and contractor office space.

A listing of existing buildings and structures to be serviced under this contract are in Section J, Attachment C-1.

(3) Mission. The Charleston FLETC facility is responsible for providing basic and advanced law enforcement training programs as well as a variety of support services to various Partner Organizations (POs). The facility houses administrative and instructional staff from FLETC and other Partner Organizations (POs).

(4) Projected workload. The projected workload for this contract is delineated either in the form of historical data or an estimated number of occurrences. The Government will provide the Contractor with a list of Session Start Dates (see Section J, Attachment C-2) and a Training Class Schedule (see Section J, Attachment C-3) for each session which the Contractor shall use in projecting his/her requirements under this contract. Changes to these schedules will be provided to the Contractor immediately upon notification to the Contracting Office. Efforts will be made to notify the Contractor 5 days before the change is to take place, but it should be noted that this is not always possible. Less than 24 -hour notification will be handled as overtime.

C.2 DEFINITIONS – TECHNICAL

(a) Where “as shown”, “as indicated”, “as detailed”, or words of similar import are used, it shall be understood that reference is made to this specification and the drawings accompanying this specification unless stated otherwise.

(b) Where “as directed”, “as required”, “as permitted”, “approval”, “acceptance”, or words of similar importance are used, it shall be understood that direction, requirement, permission, approval, or acceptance of the Contracting Officer is intended unless stated otherwise.

(c) Contract Discrepancy Report (CDR). A report issued by the Contracting Officer to the Contractor when performance is unsatisfactory. The Contract Discrepancy Report requires the Contractor to explain, in writing, why performance is unsatisfactory, how performance will be returned to satisfactory levels, and how reoccurrence of the problem will be prevented in the future.

(d) Contracting Officer. The Contracting Officer is a person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the Contracting Officer acting within the limits of their authority as delegated by the Contracting Officer.

(e) Contractor. The term Contractor as used herein refers to both the prime Contractor and any subcontractors.

The prime Contractor shall ensure that his/her subcontractors comply with the provisions of this contract.

(f) Contractor Representative. Foreman, supervisor, or key personnel, who has been given the authority, by

C-4 the Contractor, to act on his/her behalf.

(g) Contracting Officer’s Representative (COR). A person designated by the Contracting Officer to act as the technical representative for this contract and who performs functions such as review or inspection and acceptance of supplies, services, and other functions of a technical nature.

(h) Facility. An establishment, structure, or assembly of units of equipment designated for a specific function.

(i) Energy Conservation Measures (ECMs). Refers to projects that were implemented in the Energy Savings Performance Contract (ESPC) to reduce energy and water consumptions.

(j) Performance Requirements. Performance requirements are defined in this contract to mean results or goals to achieved. The requirements have been purposefully defined to give the Contractor sufficient latitude in how it will achieve these results.

(k) Qualified Personnel. “Qualified” is defined here to mean having the education and/or the requisite experience in work as stated in H.6, which can reasonably be expected to enable the person to perform satisfactorily under this contract.

(l) Quality Assurance (QA). A method used by the government to provide some measure of control over the Quality of purchased goods and services received.

(m) Regular Working Hours.

(1) The Swimming Pool (Building 59) is open Monday through Friday from 5:00 a.m. to 4:30 p.m. -for training only; and Monday through Thursday from 4:30 p.m. to 6:45 p.m. – recreational for students and staff only; Saturday 10:00 a.m. to 2:00 p.m. – recreational for students and staff only; Sunday Closed and Federal Holidays revert to Saturday schedule except for Thanksgiving, Christmas, and New Years Day – Closed – recreational for students and staff.

(2) The Post Office (Building 46) will be open Monday through Friday from 11:30 a.m. to 1:00 p.m.

and 4:15 p.m. to 6:00 p.m., Saturday, Sunday, and Holidays Closed.

(3) Work outside regular hours. Working in the various facilities, outside the house indicated above requires prior approval from the Contracting Officer and must be clearly justifiable.

(4) See Hours of Operation for FLETC Charleston Buildings (Section J, Attachment C-4) for other building hours of operation.

(n) Management Plan. A detailed description of the Contractor's intended plan for accomplishing work. This Plan is used to ensure that the Contractor has developed sufficiently responsive and cost-effective procedures to deliver adequate services(s). A Management Plan also serves as basic information and reference document describing the methods, procedures, and controls that the Contractor intends to use in providing the required services.

C.3 GOVERNMENT AND CONTRACTOR FURNISHED FACILITIES, EQUIPMENT AND SUPPLIES

(a) Government Furnished Property, Equipment, Material and Services. In accordance with “Government Furnished Property” in Section I, the Contractor shall utilize all Government owned facilities, equipment, materials, and utilities in connection with this contract. Land, facilities, equipment, material, and utilizes provided by the Government will be used only for performance of work related to this contract. All such facilities, equipment, and materials will be provided in “as is” condition. The Contractor shall provide an updated listing on an annual basis, or when receipts and transfers warrant an update for GFP and

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Equipment identified in Section J, Attachment C-5. The Contractor listing shall include:

(1) Contract Number and Name

(2) Property Number

(3) Property Nomenclature, Serial Number and Model Number

Upon commencement of work, the contractor shall submit a Property Control Plan that describes how it will manage all GFP and GFE under this contract. Within 15 days from date of award, 2 copies of the property control plan shall be submitted in writing, to the Contracting Officer for approval. The requirements for a property control plan shall be included in all subcontracts. The Contractor shall provide updated/revised copies to the Contracting Officer 5 workdays prior to any planned change (subject to Government acceptance).

The plan shall include, but is not limited to the following items:

(1) Overall GFP and GFE management/administration

(2) Description of all equipment by name, function, capacity (if applicable) and whether it is owned

(give age, if owned), leased, rented, or other and the estimated quantity range of each type of equipment.

(3) Address specific security techniques/procedures for the accounting, utilization, protection, storage, and disposal of GFP and GFE.

(4) Address Property Custodian duties/responsibilities.

Upon completion of this contract the Contractor shall submit, in a form acceptable to the Contracting Officer, inventory reports covering all items of Government property not consumed in the performance of this contract.

(1) Government Furnished Facilities. The Government will furnish or make available to the Contractor the facilities and lay down areas described in Section J, Attachment C-1. The Contractor shall be responsible and accountable for such facilities accepted for use and shall take necessary precautions to prevent fire hazards, odors, and vermin. Custodial/janitorial services for Government furnished facilities shall be provided by the Contractor. The Government may take such improvements and alterations, as it may deem necessary or desirable including improvements and alterations necessary to conform to applicable health and sanitary requirements. The Contractor shall not construct any new building facilities or structures on Government property nor make any structural changes or alterations on the provided buildings without the express written approval of the Contracting Officer.

Any such modifications or alterations approved by the Government will be made at the expense of the Contractor. Structural repairs required during the term of the contract shall be reported to the Contracting Officer for appropriate action. The Contractor shall reimburse the Government full cost of the repairs not attributable to fair wear and tear. At the completion of the contract, all facilities shall be returned to the Government in the same condition as received, except for reasonable wear and tear. The Contractor shall be held responsible for the cost of repairs caused by negligence or abuse on its part, or on the part of its employees.

(a) Contract Manager Office Space. Contract Manager office space will be provided to the Contractor.

(b) Miscellaneous Space. Space for shipping/receiving, equipment issue, storage, and other functions will also be made available. Office space will also be available at the JBC/WS for personnel assigned there.

(c) Storage. The Government will furnish the Contractor space for the storage of a limited inventory of bulk supplies, replacement parts, and the equipment which is to be used in

C-6 performance of work under this contract. Cited storage facilities shall be used exclusively for the purpose of this contract only. The Contractor shall maintain this space in a neat and orderly condition. The Government will not be responsible for damage or loss to the Contractor’s stored supplies, materials, replacement parts, or equipment.

(d) The Contractor shall maintain these spaces in a neat and orderly condition, so that they are clean, safe, free of fire hazards, and meet all applicable Environmental Protection Act (EPA) standards. The Contractor shall correct unsanitary or hazardous conditions immediately.

(2) Government Furnished Equipment (GFE). The Government will provide the Contractor with the equipment and materials listed in Section J, Attachment C-5. The GFE list shall not be construed as being sufficient or adequate to meet the requirements of this contract. The Contractor shall provide any additional equipment needed to perform the requirements of this contract. Unless otherwise provided in this contract, the Contractor assumes all risk of loss and shall be responsible for any loss of, or damage to, Government property provided under this contract. The Contractor and the Contracting Officer shall conduct a joint inventory before commencing work under this contract to determine the exact number and serviceability of Government furnished property and Government furnished equipment. The Contractor shall then certify the findings of this inventory, assume accounting responsibility, and subsequently report inventory discrepancies to the Contracting Officer.

Government furnished equipment shall not be removed from the facility unless approved by the Contracting Officer in writing. It should also be understood that GFE may increase during the life of the contract.

(a) The Contractor shall provide periodic servicing, maintenance, and repair of the equipment accepted for use. Contractor shall submit workorders for any repairs of the equipment accepted for use by the Government to #FLETC-CHA-Workder@fletc.dhs.gov. The total or partial breakdown or failure of the Government furnished equipment shall not relieve the Contractor of responsibility to fully perform the work of the contract. Upon completion or termination of the contract, all Government owned equipment shall be returned to the Government in the same condition as received, except for normal wear and tear. The Contractor shall be responsible for the cost of any repairs or replacement caused by negligence or abuse by the Contractor or his/her employees.

(b) The Contractor shall, as required, replace equipment and property within the threshold listed in Section C-5, any GFE as listed in Section J, accepted for its exclusive use at the inception of the contract that later fails and cannot be repaired. To the extent that this provision conflicts with FAR 52.245-2 Government Property Installation Operation Services, this Section C shall rule, and the Contractor is responsible for replacing such “exclusive use” equipment which fails due to normal wear and tear. Such replacement equipment may be used or reconditioned, and may be leased, but must fully replace the GFE in terms of functionality. For the purposes of this contract, “exclusive use” means that the equipment has been accepted by the Contractor and that the operation and control of the equipment is usually restricted to Contractor employees or its subcontractors, except in case of extreme emergencies. Examples of this ‘exclusive use” equipment include, but are not limited to:

(1) Commercial laundry equipment located in Building 65 (Physical Training Building) to be used exclusively for cleaning PT and student/staff uniforms.

(2) Photography equipment.

(3) Furniture in Contractor offices accepted for their exclusive use.

(4) Pallet jacks.

Federal Law Enforcement Training Centers Charleston SC mailto:#FLETC-CHA-Workder@fletc.dhs.gov

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(c) Equipment Warranties. As part of the replacement program for certain structural systems, the Government will receive 1-year extended warranties on equipment and systems. Warranties begin on the date of beneficial occupancy for each building. The Contractor shall inventory, maintain a warranty log and track such warranties listed on the log, as well as the warranties on all future equipment purchased and installed throughout the life of the contract. The Contractor shall advise the Contracting Officer on whether inoperable or broken equipment is under warranty. Warranty information on equipment installed may be obtained from the Contracting Officer.

(d) GFE – Dining Hall/Kitchen. In the performance of this contract, the Government will provide the Contractor the use of existing and available Government owned equipment, as well as food service and maintenance equipment that is constructed as part of the building or affixed to the structure. Such Government furnished equipment is listed in Section J, Attachments C-4. The listing of GFE shall not be construed as being sufficient or adequate to meeting the requirements of this contract. For example, the Contractor shall provide such additional equipment as an adequate supply of proper tray racks, beverage service table, etc. which are needed to perform the dining hall/kitchen requirements and become a fully functioning service.

(e) GFE – Dormitory. In the performance of this contract, the Government will provide the property (furniture, etc.) provided for student use in the dormitories. The Contractor shall inventory this property on a schedule set by the Contracting Officer, or at least on an annual basis. The Contractor shall assist in identifying excess, obsolete, or worn-out property by promptly initiating a Survey Report – FTC-ADM-44 (Section J, Attachment C-15). The Contractor shall notify the Contract Administrator for verification and removal of excess/surveyed property. The Contractor shall ensure proper distribution of dormitory furniture throughout dormitory rooms and common areas.

(f) The Contractor shall, as required, any GFE as listed in Section J, accepted for its exclusive use at the inception of the contract that later fails and cannot be repaired. To the extent that this provision conflicts with FAR 52.245-2 Government Property Installation Operation Services, this Section C shall rule, and the Contractor is responsible for replacing such “exclusive use” equipment which fails due to normal wear and tear.

Such replacement equipment may be used or reconditioned, and may be leased, but must fully replace the GFE in terms of functionality. For the purposes of this contract, “exclusive use” means that the equipment has been accepted by the Contractor and that the operation and control of the equipment is usually restricted to Contractor employees or its subcontractors, except in case of extreme emergencies. Examples of this ‘exclusive use” equipment include, but are not limited to:

(1) All Dining Hall (Building 43) equipment, including drink dispensers, but excluding real property attached to the building, such as walk in freezers, automatic dishwasher, refrigerators, or the oven vent hoods.

(2) Furniture in Contractor offices accepted for their exclusive use.

(3) Government Furnished Supplies. The Government will furnish or make available to the Contractor all registration supplies, classroom supplies, and materials necessary for student training. The Contractor shall retain signed delivery receipts for Government furnished consumable supplies delivered and used at the contract site, be responsible and accountable for such supplies and materials accepted for use and shall take adequate precautions to prevent loss, damage, or theft. When a Government furnished item is needed, the Contractor shall prepare a FLETC Purchase Requisition

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(PR) FTC-ADM-1A (Section J, Attachment C-6) indicating the nomenclature, make, model, and cost of the needed materials or parts. The Contractor shall send the PR to the Contracting Officer for approval and Government procurement. Upon completion or termination of this contract a joint inventory shall be conducted by the Contractor and the Contracting Officer, if necessary, of all unused Government furnished materials. The Contractor shall be held liable for all materials, which cannot be accounted for by issue/use documentation.

(4) Availability of Utilities. The Government will furnish, at no cost to the Contractor, the following utility services at existing outlets, for use in those facilities provided by the Government and as may be required for the work to be performed under the contract: electricity, natural gas, fresh water, and sewage service. Information concerning the location of existing outlets may be obtained from the Contracting Officer. The Government will contract for, and pay for, approximately 20 local telephone lines. It shall be the Contractor's responsibility to monitor and supervise the use of the government-furnished telephone(s). Utilities used by the Contractor shall only be used for performance of work related to this contract.

(5) Accountability of Government-Furnished Items. Government-furnished property and equipment shall not be removed from the Charleston FLETC facility. As scheduled in the phase-in plan, the Contractor and Contracting Officer shall inventory all Government-furnished property and equipment. The Contractor and the Contracting Officer shall jointly determine the working order of all equipment. Items of equipment not in working order and any discrepancies beyond fair wear and tear will be noted and certified by all parties upon completion of the inventory. The Contractor shall sign receipts for the items in accordance with the provision entitled “Phase-In/Phase Out” in Section H.

(6) Salvage Materials. All materials and equipment that are removed or disconnected but are not specifically indicated or specified for reuse shall remain the property of the Government.

Government furnished items no longer needed by the Contractor shall be delivered by the Contractor to the location on Center designated by the Contracting Officer.

(7) Contractor Furnished Property and Supplies. The Contractor shall furnish all consumable supplies except for those specifically identified in the contract as Government furnished. The Contractor shall also be responsible for replacing any GFE accepted for its exclusive use that later becoming unrepairable (Reference Section C.3 (a) (2)). Section J, Attachment C-7 represents a list of most frequently used material and supplies. Other supplies are discussed below.

(a) The Contractor shall provide, in support of Contractor operations all collateral office furniture and equipment such as desk, file cabinets, computers, calculators, copy machines, consumable and general office supplies.

(b) The Contractor shall be responsible for providing equipment and materials, not provided as GFE as necessary to fulfill the requirements of the contract. All equipment (initial or replacement) furnished by the Contractor shall be in in good working condition and subject to approval of the Contracting Officer prior to any purchase.

(c) The Contractor shall provide:

• All tools, supplies and equipment required for vehicle support and minor repairs.

• Consumable supplies (soap, paper towels, toilet paper, shower soap, etc.).

• Vehicles (Unless otherwise indicated in the following sub-sections, the Contractor shall provide all vehicles necessary for the performance of this contract.)

• Cellular phones for all management staff, transportation, and delivery drivers.

• All pool chemicals except for carbon dioxide (CO2) tanks.

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• Janitorial supplies and equipment (mops, brooms, buckets, chemical, detergents, vacuum cleaners, floor polishers, light bulbs etc.).

• All tools, supplies and equipment other than Government Furnished Equipment (GFE), which are required for the operation of the Dining Hall.

• All supplies which are required for the operation of the Dormitories

• Consumable supplies (napkins, paper towels, toilet paper, etc.).

• Vehicles (Unless otherwise indicated in the following sub-sections, the Contractor shall provide all vehicles necessary for the performance of this contract.).

• Cellular phones for all management staff, transportation, and delivery drivers.

(8) Lost Articles. Lost articles found by the Contractor or Contractor employees shall be turned in as directed by the Contracting Officer or COR

C.4 MANAGEMENT RESPONSIBILITIES

The Contractor shall manage the total work effort associated with the Student Support Services required herein to assure fully adequate and timely completion of these services. Included in the function will be a full range of management duties including, but not limit to, planning, scheduling, and quality control. The Contractor shall provide an adequate staff of personnel with the necessary management expertise to assure the performance of the work in accordance with sound and efficient management practices. The Contractor shall maintain an adequate workforce to complete work in accordance with the time and quality standards specified herein.

(a) Contractor Project Manager Responsibilities

(1) The Contractor shall designate in writing to the Contracting Officer a competent and responsible Project Manager. This individual shall be responsible for the overall management and coordination for the work required under this contract and shall act as a central point of contact with the Government. This person shall have the authority to speak for and act for the Contractor in all matters related to providing services under this contract. The Contractor shall include in the designation letter any limitations on the Project Manager’s ability to bind the Contractor to changes or adjustments. During normal duty hours the Project Manager or designated Alternate shall be on site and available within 30 minutes notice to meet on the facility with the Government personnel designated by the Contracting Officer to discuss problem areas. After normal duty hours, the Project Manager or designated Alternate shall be available on the facility within 2 hours.

(2) Prior to contract start date, but no later than at the post-award conference, the Contractor shall provide the Contracting Officer in writing, the name(s) of the designated on-site Project Manager and Alternate(s) who shall act for the Contractor when the Project Manager is absent, the telephone number(s) at which contact may be made at all times, the assigned normal area of responsibility, and background. Any desired changes to this information must be provided to the Contracting Officer in writing prior to making such changes.

(b) Work Control

(1) The Contractor shall implement all necessary work control procedures to ensure timely accomplishment of work requirements, as well as to permit tracking of work in progress. The Contractor shall plan and schedule work to assure material, labor, and equipment are available to complete work requirements within the specified time limits and in conformance with the quality standards established herein.

(2) The Project Manager/Quality Control Representative shall ensure work performed by the

Contractor is accomplished in accordance with guidelines as specified within the contract. This

C-10 includes but is not limited to work performed by the Student Support Services staff, as well as subcontractors hired by the contractor.

(3) Performance Evaluation Meetings. The Contractor’s representatives shall meet with the designated

Technical Representative(s) and the Contracting Officer bi-weekly. A mutual effort will be made to resolve all problems identified. Written minutes of these meetings prepared by the Contractor, shall be provided to the Contracting Officer. Should the Government not concur with the minutes, it will provide any areas of disagreement within 3 working days of receipt of the minutes.

(4) Standards of Conduct. The Contractor shall maintain satisfactory standards of employee competency, conduct, appearance, and integrity and for taking such disciplinary action against his/her employees as may be necessary. Each Contractor employee is expected to adhere to standards of conduct that reflect credit on themselves, their employer, the FLETC Facility and the Federal Government. The Government reserves the right to direct the Contractor to remove an employee from the work site for failure to comply with the standards of conduct. The Contractor shall initiate immediate action to replace such an employee to maintain continuity of services at no additional cost to the Government.

(c) Management Plan & Method of Operation.

(1) The Contractor shall submit a Management Plan in duplicate for the Contracting Officer’s approval within 30 days after award of contract, 30 days after the exercise of the option to renew and whenever the methods, procedures, or controls used are changed by the Contractor. Once approved, all work shall be performed in strict compliance with the Management Plan to facilitate the Government’s inspection of the work.

(2) The Contractor shall not make any changes to the Management Plan without prior approval of the

Contracting Officer. In any circumstance in which contract specifications conflict with the Management Plan, the contract specifications shall take precedence.

(d) Disruption of Contractor Work Schedule. The Contractor shall promptly notify the Contracting Officer when it appears that Government activities or personnel or other Contractor’s projects are hindering the effective execution of his/her work efforts.

(e) Safeguarding of Government Property. The Contractor shall be responsible for safeguarding all Government property and securing facilities, equipment, and materials at the end of each work period.

During execution of the work, the Contractor shall take special care to protect Government property including furniture, walls, floor covering, baseboards and other surfaces. The Contractor shall return areas damaged as a result of work under this contract to their original condition, to include painting, refinishing, or replacement if necessary. In all instances where Government property or equipment is damaged by Contractor employee(s), a full written report of the facts and extent of such damage shall be submitted to the Contracting Officer within 24 hours of occurrence.

(f) Conservation of Government Utilities. The Contractor shall actively participate in all energy conservation efforts and programs and shall instruct employees in utilities conservation practices. Lights shall be used only in areas where and when work is being performed. Mechanical equipment controls for heating, ventilation, and air conditioning systems shall only be adjusted by maintenance personnel. Doors shall be kept shut to prevent an imbalance of HVAC systems. Water faucets or valves shall be turned off after required usage has been accomplished.

(g) Safety and Environmental Requirements. The Contractor shall comply with all fire/safety and environmental regulations, which includes National Fire Protection Association, Occupational Safety and Health Administration, Environmental Protection Agency, and Federal, State and Local environmental /

C-11 safety regulations (Section H for additional requirements). The Contractor agrees to take all reasonable steps and precautions to prevent accidents and preserve the life and health of Contractor and Government personnel performing in any way under this contract. The Contractor shall perform safety site visits on all jobs.

(h) Disaster Preparedness Plan. The Government must plan, in advance how it will meet mission requirements in the event of mobilization, natural disaster or labor disputes. The Government must be able to react to such events without undue delay. Sudden or unusual events could result in a great impact upon Contractor performance and contract requirements.

(1) In the event of warnings of impending disaster situations such as severe weather, terrorism, acts of war, severe fire, etc., the Contractor may be required to provide additional services to protect Government property and personnel.

(2) Within 15 calendar days prior to the start of this contract, or as otherwise directed by the Contracting Officer, the Contractor shall submit a Disaster Preparedness Plan to the Contracting Officer. This plan shall outline the Contractor's procedures for meeting contract requirements under the following circumstances:

(a) Natural disasters such as severe weather, major incapacitating storms, floods, and earthquakes.

(b) Labor disputes and strikes.

(c) Mobilization or sudden buildup of students and Government personnel.

(d) Pandemics (i.e., “swine” or “bird” flu, COVID etc.)

(e) Shutdown of the FLETC for any reason.

(3) The Contractor’s Disaster Preparedness Plan shall include procedures for maintaining Contractor personnel on site to continue essential services up until any necessary evacuation takes place and for returning necessary personnel to the work site on a prompt basis for any services required to return the Center to operational status. The minimum elements of the contingency plan shall consist of:

(a) Minimum staffing requirements.

(b) Designated staff positions for remaining on-site until evacuation.

(c) Replacement or supplemental staff to meet emergency requirements.

(d) Safeguarding Contractor personnel who remain until evacuation time.

(e) Maintaining supply lines or obtaining emergency supplies.

(f) Continuing essential services in the event of equipment damage or disruption of utilities and/or water supply.

(g) Maintaining a list of evacuation destinations.

(h) Contact information for recall of all essential personnel for post disaster services.

(i) Procedures for rescheduling postponed services.

(4) The Contractor shall initiate these emergency services based on verbal Notice to Proceed (to be followed in writing within 72 hours) from the Contracting Officer. The Government will equitably compensate the Contractor for such services rendered under this contract. The Government reserves the right to take over or supplement performance of these services. The Contractor agrees under such circumstances, to permit the Government to use any essential Contractor furnished property. The Government will equitably compensate the Contractor for use of such property.

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(i) Drug Free Workplace Plan. Within 15 days prior to contract start date or as otherwise directed by the

Contracting Officer, the Contractor shall submit a Drug Free Workplace Plan to the Contracting Officer for approval. The plan details the Contractor's plan for identifying drug ab users and eliminating drug users for positions that involved health, safety, and security. The Government will not pay for the testing of Contractor employees for controlled substances.

(j) Performance Requirements. This is a “performance based” requirement description, therefore an estimated number of occurrences (frequency) will not be provided for each performance element. The projected workload for these requirements shall be based upon the physical characteristics of the FLETC grounds, climate conditions and history, and the contractor’s proposed process to achieve the desired performance objective. The Government’s focus will therefore be centered on the performance objectives provided in the Performance Requirements Summary, Section J, Technical Exhibit E-1. New and renovated facilities at the FLETC will be completed and occupied during the course of this contract. Work required to support new or changed facilities will be included within the contract as needed by contract modification in accordance with the “Changes” clause. The Contractor is fully responsible for providing in a reliable, timely manner all the services necessary to ensure the successful operation of the Department of Homeland Security Facility and in such a fashion as to not impact the operations of the training facility or disrupt its programs. The requirements outlined in Section C state the performance requirements to be achieved by the Contractor. The Contractor shall confirm and provide service for each of the responsibility areas listed in Section C.5.

C.5 PERFORMANCE SPECIFICATION REQUIREMENTS

This section contains the following sub-sections:

C.5.A Student Support Services C.5.B Transportation C.5.C Range Master / Motor Pool Services C.5.D Physical Training / Recreation C.5.E Role Player Services C.5.F Dorm Services C.5.G Food Services

Each sub-section contains a separate functional area with its own Table of Contents, a detailed description of the Work to be performed and is structured into the same 5 major areas as outlined in C.1 through C.5. For example, Student Support Services is sub-section C-5A. Sub-sections may also be subdivided as follows:

C.5.A.1 General Requirements discusses the statement of work for the functional area.

C.5.A.2 Definitions, which are specific to the functional area.

C.5.A.3 Contractor Furnished Property and Supplies, which are specific to the functional area.

C.5.A.4 Management Responsibilities, which are specific to the functional area.

C.5.A.5 Performance Specifications, which describe the Government’s requirements in terms of the facility’s needs rather than in terms of a precise description of the work to be done.

The responsibilities specified in these functional areas are not in lieu of, but rather in addition to the Contractor’s responsibilities outlined in Sections C.1 through C.4.

C.6 CONTRACTOR KEY AND ESSENTIAL PERSONNEL REQUIREMENTS

The Contractor shall assign to this contract, Key and Essential Personnel. The Contractor shall submit a resume in the format shown in Section J Exhibit I-3 for all Key and Essential Personnel and for positions that require special qualifications for approval by the Contracting Officer. It should be noted that all required licenses and

C-13 certifications must remain current during the life of the contract. See Section I, HSAR Clause 3052.215-70, KEY PERSONNEL, for assignment of the Contractor’s Key Personnel. All contract personnel shall have proficiency in oral and written communications in English. Key and Essential Personnel and other positions that require special qualification shall have at a minimum, the following qualifications:

(1) Project Manager

(a) Shall possess at least 5 years of recent (within the past 10 years) responsible experience in Federal

Contract Management.

(b) Demonstrated experience and a working knowledge in a variety of student support services typical under this contract such as Firearms, Motor Pool & Vehicle Maintenance, Shipping & Receiving, Warehouse Operations, Inventory, Postal Services, Transportation, Role Player Services, Computer Lab Management, etc. is mandatory.

(c) Shall have basic computer skills to include the ability to input data into the system and generate various reports and correspondence as required.

(2) Quality Control Representative (QCR)

(a) Shall possess at least 3 years of consecutive employment (within the past 10 years) in a position with comparable responsibilities in quality control. The QCR may not share other key management duties.

(b) The QCR shall have knowledge of Scheduling, Registration, Food Service and custodial requirements associated with all contractor provided services.

(c) The QCR shall be able to use a computer to communicate via email, retrieve reports and provide reports to the CO/COR.

(d) A monthly Quality Control Report shall be provided to the COR by the fifth business day of the following month.

(e) The QCR shall be able to read, write, speak, and understand English and to use Microsoft Word and Excel.

(3) Environmental/Safety Coordinator

(a) Will have a minimum of two years’ experience in identifying, classifying, handling, labeling, marking, storing, and selecting packaging for hazardous waste. He or she shall have completed training in hazardous waste management as required by 40 CFR 265.16 no later than year after employment with the contractor and shall maintain this training annually thereafter.

(b) Shall manage safety program and provide written copy of program to Contracting Officer for approval within fourteen (14) days after contract has been signed. The safety plan shall include, but not be limited to; organization, methodology, medical surveillance/clearance, employee injuries, motor vehicle safety, lead safety, hazardous noise, heat stress, hazardous material (to include all provisions/codes addressed in 29 CFR 1910). The requirement for a safety plan addressing these areas shall be included in all subcontracts.

(4) Dormitory Manager

(a) Shall possess at least 3 years of recent (within the past 10 years) responsible experience in the management and supervision of commercial and institutional housekeeping and guest services of the approximate size and characteristics of the FLETC Complex.

(b) Specific experience in setting up and managing a variety of services including room assignment, laundry, and housekeeping services is mandatory.

(c) Shall have proficiency in oral and written communications in English.

(5) F ood S e rv i ce Manager

(a) Shall possess at least 5 years of experience (within the past 10 years) supervising personnel and working in the food services profession.

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(b) Experience in managing, planning, setting up, outfitting, and budgeting food services is mandatory.

(c) Shall have a valid Food Service Handling Certificate, which is to remain current through the life of the contract.

(d) Shall have proficiency in oral and written communications in English

(6) Transportation Manager

(a) Shall possess at least 5 years of responsible experience in the management of transportation services of the approximate size of the FLETC Charleston facility.

(b) At least 1 year of specific experience in managing transportation type services.

(c) Shall have basic computer skills to include the ability to input data into the system and generate various reports and correspondence as required.

(7) Supply/Warehouse Manager

(a) Shall possess at least 3 years of recent experience (within the past 10 years) in the management of warehouse operations of the approximate size of the FLETC Charleston facility.

(a) Shall possess time management, leadership, and organizational skills.

(b) Demonstrated experience in inventory control measures.

(c) Physical stamina and the ability to lift up to 50 lbs.

(d) Shall have basic computer skills to include the ability to input data into the system and generate various reports and correspondence as required.

(8) Head/Executive Chef

(a) The Head Chef shall be experience at the level of an Executive Chef and be so certified or have comparable food service education/training and have at least 3 years’ experience (within the last 5 years) providing executive level dining.

(b) The Chef must be experienced in nutrition, as well as food preparation.

(c) Shall have proficiency in oral and written communication in English

(9) Recreation Specialist

(a) Shall possess at a minimum, a 2-year degree from an accredited college or university in Physical

Education/Recreation or a related field.

(b) A minimum of 2 years’ experience planning, coordinating, and operation of recreational and tournament-type programs in various indoor and outdoor sports activities for a wide range of participants (i.e., age, socio-economic backgrounds and recreation interests and skills).

Experience should include knowledge of rules and regulations, judging, rules enforcement, award ceremonies, etc.

(c) American Red Cross certified in first aid and CPR (both must remain current for the life of the contract).

(10) Pool Operator

(a) Shall possess a valid South Carolina Pool Operator’s (CPO) certification approved by the South

Carolina Department of Health and Environmental Control (DHEC).

(b) Shall have qualifications and training to operate a public swimming pool.

(c) Certificates and Licenses shall remain current during the life of the contract.

(d) The certification must be presented to the Contracting Officer and COR at each yearly recertification.

(11) Driver Training Range Master

(a) Shall possess a minimum of two years of experience in automobile repairs.

(b) Ability to prepare clear, concise work orders, explaining required vehicle repairs.

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(c) Ability to perform operator maintenance and conduct safety inspections of training vehicles to include fluid replacement, tire changes, windshield wipers, etc.

(d) Ability to transport vehicles to designated auto shop as per the FLETC Vehicle Coordinator’s direction.

(e) Ability to test drive training vehicles and evaluate repairs made to the vehicles to ensure repairs are proper and complete.

(f) Possess a valid operator’s license in the State of South Carolina.

(g) Capable of operating the following vehicles and equipment: (Current certification to be on file at the Contractor’s office):

• Forklift with a 6-ton capacity

• Tow truck properly and safely with a vehicle in tow

• All-terrain vehicle

(h) Ability to complete government provided training and perform Hazardous Waste Satellite

Accumulation Area and Universal Hazardous Waste management responsibilities in accordance with the FLETC Hazardous Waste Management Plan provided in Section J – Attachment C-8.

(12) Firearms Range Master

(a) Shall possess a minimum of two years’ experience in weapons maintenance and gun repair for semi- automatic handguns, rifles, shotguns and specialized weapons systems.

(b) Experience in range operations (military or police).

(c) Ability to complete government provided training and perform Hazardous Waste Satellite

Accumulation Area and Universal Hazardous Waste management responsibilities in accordance with the FLETC Hazardous Waste Management Plan provided in…